5/5
TrustpilotBest Lettings agency I’ve seen in…
Best Lettings agency I’ve seen in years. All staff members were very friendly and helpful. They’ve managed to support us with our move by being touch daily. Highly recommend!
Trusted Agent profile · Solihull
John Shepherd Solihull reviews
★★★★★
747 reviews across 1 platform
380, Stratford Road, Shirley, Solihull, B90 4AQ
John Shepherd's office in Solihull, at 380, is rated 4.5 out of 5 across 747 reviews on 1 platform.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExceptional service
The service was great although some of the staff were on holiday other staff were fully aware of where things were at and were able to sort eveerything.Senka Alan we’re top notch as always
5/5
TrustpilotLily Johnson - John Sheppard
Lily Johnson - Great representative for John Sheppard, she has been quick to respond to all queries, whilst being polite and professional. This has made the experience enjoyable and i would highly recommend them in the future.
5/5
TrustpilotFantastic agency
Fantastic agency. Very professional and nice people to deal with. They provided constant updates and went the extra mile to find potential buyers. Shannon really kept me informed once the sale had been agreed and kept on pushing both sets of solicitors for resolution. I would highly recommend using their services
5/5
TrustpilotI rented an apartment with John…
I rented an apartment with John shepherd, lived there for a year and a half and had a very good experience. They are available and fix things in timely manner, I had the pleasure to rent with them.
5/5
TrustpilotExcellent all round service
The team at John Shepherd have sold several properties for us, most recently under especially challenging circumstances. We have found Tom Cooper and all at John Shepherd to be firmly reliable and professional throughout the whole process and will undoubtedly continue to use their services in the future. Many thanks.
5/5
TrustpilotExcellent service.
Shannon handled the sale of our property in Knowle, she is very professional and thorough and driven to succeed. Can’t recommend them highly enough.
3/5
TrustpilotInternal communication is no great.
Internal communication is no great.Issues are not followed up properly and feed back to land lord is poor and not consistent.No great help in scrutinising property after tenant leaves.
5/5
TrustpilotKept up to date
We've seen a property for renting and started the application. We've been kept informed with everything and whenever there were questions there was always someone getting back to me.
5/5
TrustpilotBravo to the team they have good…
Bravo to the team they have good customer service
5/5
TrustpilotAmazing from start to finish!
Amazing from start to finish. We had a great experience when purchasing our property with JS. Natasha W was fantastic throughout and always willing to go that extra mile.
5/5
TrustpilotCan’t fault Drew
Can’t fault Drew at all to be fair. Nice bloke, consistently kept in touch, wasn’t pushy; very friendly and genuinely helpful. Was good following the move in as well and has so far stayed in touch which I rate highly. Would recommend.
5/5
TrustpilotGreat service by property manager Lauren
Can’t fault the work of my dedicated property manager Lauren. She was effective and diligent with the job, ensuring I was kept in the loop regarding any issues that arose.
5/5
TrustpilotShe is responsive, understanding, and above all professional.
Lily Johnson persuaded us to come back to John Shepherd after we had switched away. She recognised the issues we had and managed it so that it worked for us. She is responsive, understanding, and above all professional. We are very pleased we moved back
1/5
TrustpilotDamp damage refund…
Still waiting for my daughter's refund for furniture and other items lost due to damp in one of your lettings.
5/5
TrustpilotRented a flat for 3 years through John…
Rented a flat for 3 years through John Shepherd and Rajak Ali (our property manager) was brilliant.Thoroughly recommend them
5/5
TrustpilotI would highly recommend using John…
I would highly recommend using John Shepherd, they have supported me through the process of renting a property and I’m sure that if I purchase a property in future I will try and do it with them, they were fantastic.
4/5
TrustpilotNice apartment
The agents working in the company are friendly and helpful. They answered all the questions i had and provided me with an apartment i love.
5/5
TrustpilotGreat professional service
Great professional service , I met with the agent at a property I was interested in, she was really helpful all the way through the process. Would recommend.
5/5
TrustpilotThe staffs are efficient and responds…
The staffs are efficient and responds to emails almost immediately. Megan Johnson and Drews Swadkins do their so well. I am very satisfy both of them.
5/5
TrustpilotThe staff are so friendly and we’re so…
The staff are so friendly and we’re so helpful during the whole process of me moving into my new home. I have recommended them to family and friends.
5/5
TrustpilotI bought a house through the Solihull…
I bought a house through the Solihull branch.Fantastic staff who were knowledgeable and enthusiastic and could not do enough to help. Jordan in particular was very good and always helpful.Nice surprise welcome gift on completion- small things.Even after completion they try to assist.Thankyou !
1/5
Trustpilotunprofessional members of staff who are…
unprofessional members of staff who are unhelpful! wouldn’t recommend at all
Agent replied · 13 June 2024
Thank you for your review. If you please can provide us some further details we can look into this review for you. We pride ourselves on customer service so would like to resolve any issues you may have had.Thank youDrew Swadkins | John Shepherd
5/5
TrustpilotAbsolutely satisfied with John Shepherd service
I’m extremely happy with the service provided by John Shepherd team. They were always reachable and quite prompt in responding to my questions and concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Shepherd Solihull
How many reviews does John Shepherd Solihull have?
John Shepherd's Solihull office has 747 reviews across 1 platform: 747 on Trustpilot (across the whole business).
What is John Shepherd Solihull's rating?
John Shepherd Solihull is rated 4.5 out of 5 across all 747 reviews.
Where is John Shepherd's Solihull office?
John Shepherd Solihull, 380, Stratford Road, Shirley, Solihull, B90 4AQ.
