1/5
TrustpilotCorporate black hole
I tried to do business with them as a landlord. Emailed their lettings department giving my details. Never heard back. Gave up. Presume they have all the business they need.
Trusted Agent profile · Solihull
John Shepherd Solihull reviews
★★★★★
747 reviews across 1 platform
380, Stratford Road, Shirley, Solihull, B90 4AQ
John Shepherd's office in Solihull, at 380, is rated 4.5 out of 5 across 747 reviews on 1 platform.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe service was superb everything was…
The service was superb everything was handled professionally and the reception was very good. The house was well presented with some treats which was wonderful though the family does not consume alcohol but the intentions were good. Thank you very much. We can work with you again
5/5
TrustpilotLily
Lily has been exceptional sourcing reliable tenants and providing ongoing support as we look at other potential investment properties.
5/5
TrustpilotFantastic experience..
We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.
5/5
TrustpilotI had a very pleasant experience…
I had a very pleasant experience dealing with John shepher agent Megan. Was very helpful and approachable. Went extra mile to show us the properties for the time i requested due to work schedules. Recommend highly.
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
3/5
TrustpilotRepairs that were highlighted befor my…
Repairs that were highlighted before my tenancy started were not completed before I moved in. This is still ongoing over 3 wks into my tenancy. Had to report the same repair several times via the website instead of it being passed to the relevant contractor for completion.
5/5
TrustpilotGreat experience!
I’ve been speaking with Natasha at Land, New Homes, and Collection looking to start my property search and found Tash to be very knowledgeable and informative on the market at present. We are at the very early stages of looking for a property and will already choose John Shepherd moving forward. Very impressed
1/5
TrustpilotThe worst agents
Do not rent a property from them! The worst lettings agents in the country! Nor should you trust them to look after your property.
1/5
TrustpilotWorst letting agent ever
Worst letting agent ever, utterly unprofessional, avoid at all cost!
5/5
TrustpilotCaitlin MacDonald has been brilliant
Caitlin MacDonald has been brilliant - so helpful and ‘on it’. I have been really impressed with all the service I have received. Thank you so much!!!
5/5
TrustpilotExcellent experience
Was my first time renting out a property and Megan, had immense patience and guided me through the whole process and answered any questions I needed clearing up and was such a lovely help!
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
4/5
TrustpilotFriendly, professional but all a bit overwhelming at times.
Very professional but lots of paperwork and statements are not clear to a newbie.Set up included lots of direction towards certificates, sign offs (smoke detector) and insurances- not sure which were needed and which were up selling.Staff always willing to answer queries and always pleasant and friendly.
5/5
TrustpilotGreat service
Great service, Shannon is friendly, professional and helpful who took us through the purchase, thanks!
5/5
TrustpilotFantastic company
Fantastic company, always willing to go the extra mile. Drew and Lily have been very professional and accessible. I will continue to use their services and cannot speak highly enough of them.
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat Experience!
Recently completed a purchase through John Shepherd - really friendly and supportive staff, brilliant communication throughout and a great experience overall!
5/5
TrustpilotMegan was very helpful and dealt with…
Megan was very helpful and dealt with my questions in a timely manner. Thank you
5/5
TrustpilotMy personal experience of renting
I am eighty two years of age and the people I dealt with were very supportive and helped me to understand what was happening as the process was being done and I would like to say a big thank you to all at John Shepard
5/5
TrustpilotAn excellent timely and personal…
An excellent timely and personal service. We used them for a tenant finding service. They found us a tenant within a week, completed the checks without any delays and produced the best moving in inventory we've ever had. Tom and Adrian, you are superstars!
5/5
TrustpilotWe have used John Shepherd Estate…
We have used John Shepherd Estate Agents for just under a year now and would always recommend them!Lily Johnson and Kate Slater are always highly responsive and couldn't be more helpful.
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotBrilliant
Brilliant! Natalie & Mia (sales) & Adrian (manager & valuer) we’re absolutely fantastic, extremely professional, friendly & so helpful. They assisted me through a very stressful sale & purchase & I cannot recommend them highly enough. I feel I discovered 3 new friends! I have no negatives at all regarding this Estate Agency.
5/5
TrustpilotExcellent support
I was having a difficult time finding an appropriate apartment but John Shepherd Estate Agents intervention made the process easy and seamless. Lily’s support has been outstanding thus far, she’s always responsive to questions and concerns.
5/5
TrustpilotExcellent service
Excellent service, Rickie was immense Quality
5/5
TrustpilotI have been very happy with every…
I have been very happy with every aspect of my experience with the staff at John Shepherd, from the management of my property to its eventual sale. Communication has been excellent and nothing has ever been too much trouble. Thank you so much: I heartily recommend.
5/5
TrustpilotGreat Experience
Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John Shepherd Solihull
How many reviews does John Shepherd Solihull have?
John Shepherd's Solihull office has 747 reviews across 1 platform: 747 on Trustpilot (across the whole business).
What is John Shepherd Solihull's rating?
John Shepherd Solihull is rated 4.5 out of 5 across all 747 reviews.
Where is John Shepherd's Solihull office?
John Shepherd Solihull, 380, Stratford Road, Shirley, Solihull, B90 4AQ.
