Trusted Agent profile · Solihull
★★★★★
748 reviews across 1 platform
380, Stratford Road, Shirley, Solihull, B90 4AQ
John Shepherd's office in Solihull, at 380, is rated 4.5 out of 5 across 748 reviews on 1 platform.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotQuentin John Shepherd
I'm renting from John Shepherd, my agent was Quentin. He made the process straightforward and easy, even managed to help me negotiate the rent which has been a massive help.
Thank you for your feedback.
1/5
TrustpilotDisgusting appalling service
Disgusting service. They have held on to my deposit it has been over a month since my tenancy finished. I have tried to contact them many times and just get left in the dark. Get told different things by different people. No one actually knows what they’re doing here. Appealing agents, rude and just take your money
5/5
TrustpilotGreat service and super reliable
Friendly and helpful. Lily Johnson was on the case in helping me with my property so thank you so much! Highly recommend
5/5
TrustpilotOffice staff to be commended
Although it took a long time for the transaction to go through (and this was in no way John Shepherd's fault) all dealings with their office went very smoothly with minimum effort on my part. Office staff extremely helpful and knowledgeable. Of course, as the buyer I was not the paymaster so doubly good that any enquiry from me was met with a sense of urgency and answered in a timely way.
5/5
TrustpilotThey are good estate agents indeed
They are good estate agents indeed. Very professional. Are not greedy (for instance, I've contacted one agent that wasn't keen on returning my deposit, whereas John Shepperd couldn't care less about it and would return it to you on the spot - that makes a huge difference. On top of other services where they put the tenant on the priority, I really like when my tenancy is managed by JS.
5/5
TrustpilotReliable Estate Agents
Very reliable, clear communication, excellent experience for me so far. Lily has been great - super responsive and keeps me informed.
5/5
TrustpilotFantastic People to work with
Fantastic People to work with, very professional and always ready to assist with any questions. I will be using them again n the future. Would like to thank Natasha Jack and Liam for all their hard work
5/5
TrustpilotGood company with great staff
Good company with great staff. Quentin was a wonderful guy.
5/5
TrustpilotAppreciation
Would like to thank Destinee and everyone else who I spoke to for making my move into a new home a reality. Everyone was so polite and communication was spot on at all times so thankyou again to everyone at John Shepherd
5/5
TrustpilotVery good so far!
My experience with John Shepherd has been fantastic so far. I had a viewing with Brendan Pearce, who was helpful and honest. He even offered to negotiate the price down, which he did. They have since been quick to reply to any questions I have had and the process of renting a property has been very smooth so far.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotVery helpful and knowledgeable of the…
Quentin Lee assisted me and I was very happy with the service. He is very helpful and knowledgeable of the property. Willing to assist and can assist with urgency.
Thank you for your feedback.
5/5
TrustpilotExcellent!
We had an excellent experience with John Shepherd selling our parents house.Sophie was first class from start to finish offering sound advice with very good, efficient communication through the entire process. Many Thanks to Sophie, Shannon and the team.
5/5
TrustpilotThese guys are just great
These guys are just great, really helpful and nice.Again Emily was really professional and very polite, a gem to deal with!
5/5
TrustpilotCharlotte was excellent and ensured a…
Charlotte was excellent and ensured a smooth process moving into our new home :)
5/5
TrustpilotLily Johnson was exceptional
Lily Johnson was exceptional. Her support and guidance helped a whole lot. I will definitely recommend John Shepherd to my friends. Thank you Lily.Regards, Godday
1/5
TrustpilotWe have been complaining about no cold…
We have been complaining about no cold running water in kitchen. Which works when it wants n 4loose taps in bathroom which seem to be getting worse over time these issues have not been rectified n feel strongly let down
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotLily has been excellent with letting…
Lily has been excellent with letting our flat out. The communication has been quick and efficient and she has handled everything superbly
5/5
TrustpilotGita is a tremendous asset to John…
Gita is a tremendous asset to John Shepherd. She is always helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. I'd be happy to recommend her to any landlords.
5/5
TrustpilotAlways professional Couldn’t fault anything that Jordan and…
Couldn’t fault anything that Jordan and Sophie did for us from start to finish of our sale. Jordan was extremely professional but very personable having to deal with the trials and tribulations of a probate sale.
5/5
TrustpilotGrateful for the outstanding service…
Grateful for the outstanding service provided by Caitlin MacDonald, managed to close multiple cases in timely manner.Additionally showcased great professionalism and communication, also flexible during her time off.Wish her a successful career and would be more than happy to collaborate with her in the future.Very much appreciated Paul
5/5
TrustpilotLettings Dept just as amazing as their Sales Dept
After selling via JS (see previous post) we were left in a situation where renting short term was our only option - thankfully the whole process has been just as flawless with their lettings department as it was with their sales department!We were stung quite badly by a local competitor (I don’t like to name names but Xact) however from our very first interactions with Alan booking us the viewing, Gail being a fantastic viewings rep & Jamie and Drew taking over once our application was in I’ve been floored by the service.It all went without a hitch. They kept us in the loop while we were away on holiday & Jamie even responded to me outside of hours to ensure I had the metre readings I needed when I needed them.I wouldn’t think twice about using JS again in the future & hope that in 12 months time when we are looking to purchase we will be dealing with them!
5/5
TrustpilotI dealt with Senka and Alan throughout…
I dealt with Senka and Alan throughout the process and they were both amazing, personable and made the whole process very clear. I couldn’t recommend them enough.
1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents. Impossible to get your deposit back. Hannah Britten lied and produced fake 'evidence' to succeed. Awful human being and awful company
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd, however after reviewing the Tenancy file, I can see that the team have followed all correct End of Tenancy processes relating to the deposit claim, specifically referring to significant property damage. We pride ourselves on having a strict and robust processes which needs to be met in order to protect our landlords. You were kept updated on throughout the process and the final TDS adjudication has now been awarded. If you would like to discuss this further, please feel free to email our Property Management Director at chris.blick@johnshepherd.com
5/5
TrustpilotMarilena - a credit to the company!
Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.
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