4/5
TrustpilotAkeem Ffrench at the Solihull Branch of…
Akeem Ffrench at the Solihull Branch of John Shepherd Lettings is our new property manager and is doing well in the post.
Trusted Agent profile · Solihull
John Shepherd Solihull reviews
★★★★★
747 reviews across 1 platform
380, Stratford Road, Shirley, Solihull, B90 4AQ
John Shepherd's office in Solihull, at 380, is rated 4.5 out of 5 across 747 reviews on 1 platform.
Reviews
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery satisfied, great staff, great company
Great experience from the moment I first called, arranged a video viewing within minutes, and then straight forward process to getting our new property. Lily, Megan, Junace and I think Connor all gave a positive experience and made life very easy. Thank you all for your help and support to finding our dream new home. Would definitely recommend John Shephard !Also to the gent who opened the door to pick up our keys very polite and welcoming into your office.
5/5
TrustpilotBrilliant customer service and very professional!
I had a viewing with Lily last Tuesday and put in mine and my partners application for our desired property straight away. Within the same day, we had everything sent to us to process and a week later, everything has gone through and been confirmed! It has overall been a great experience, communication was amazing throughout with fast responses to any queries/concerns. The service we had has been outstanding and we couldn’t have had a more smooth and straightforward process. I would 100% recommend John Shepherd Estate Agents and we look forward to moving into our new home ☺️
5/5
TrustpilotI have dealt with Nicola Beattie in…
I have dealt with Nicola Beattie in renting an Apartment. Nicola has made a tricky time much easier. The professionalism and friendliness she has is fantastic.
5/5
TrustpilotI’ve been renting with John Shepherd…
I’ve been renting with John Shepherd since May 2022 & it’s been a breeze. In particular, Caitlin MacDonald is fabulous at keeping me informed of any checks, following up repairs & other activities required for renting. She’s always professional, efficient & lovely to interact with 😃
5/5
TrustpilotFriendly and Helpful
Looking into different properties and from the start, the team were really helpful and efficient in getting my viewing sorted. Megan showed me around, she was really friendly and accommodating and took the time to answer my many, many questions without making me feel embarrassed to ask them! Thank you so much :-)
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotThis this the best agent ever
This this the best agent ever, very reliable and trust worthy..Thanks to Joe, Emily and Michelle
5/5
TrustpilotAs a buyer
As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat Professional service.
Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.
5/5
TrustpilotBrilliant and friendly service
Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotJust sold my house
Just sold my house through John Shepherd Solihull, found them to be friendly and professional. Tom and Callum did the viewings and Shannon then did a great job of keeping everyone in the chain informed and kept the sale together where many would have failed. Thanks everyone for making my sale happen.
Agent replied · 13 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotAs soon as I signed with the team I thought that the process would be smooth and pain free. And indeed it was!!!!
I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!!If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands.All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.
5/5
TrustpilotEmily was amazing during the whole…
Emily was amazing during the whole process. John Shepherd are very lucky to have her.
5/5
TrustpilotCharlotte was lovely and very helpful…
Charlotte was lovely and very helpful throughout the process!
5/5
TrustpilotExtremely quick and easy process
Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.
5/5
TrustpilotBrilliant service all was very smoothly done
Megan made the move and paperwork so easy. Thank you for an amazing experience
5/5
TrustpilotExcellent Service
Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.
5/5
TrustpilotGreat service very helpful and a brilliant maintenance team
Good communication and got the job done with a brilliant maintenance team
1/5
TrustpilotNot care about the Tenant
This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and
Agent replied · 13 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
1/5
TrustpilotVery disappointed
Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice
Agent replied · 13 June 2024
Sorry to hear you feel this way. If you could kindly provide any further information to jack.spellman@johnshepherd.com we will be sure to look into this.
5/5
TrustpilotFantastic
I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.
5/5
TrustpilotI highly recommend John Shepherd as the…
I highly recommend John Shepherd as the go to estate agent in Solihull for selling and renting. They deliver a service of the highest quality. From the valuation, to the completion of the sale on my property, the team have been great to work with and highly professional. Thank you!
Agent replied · 13 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
3/5
TrustpilotKinda good service
Well, people at John Shepherd try to work well and professionally, however, at my leaving the house I've sensed they wanted to have part of my deposit unnecessarily. Perhaps this is something they like doing a lot in the UK, but it hurts to pay £80 to replace one lighting bulb, or £300 for cleaning only three spots around the house.
5/5
TrustpilotProfessional Letting expertise
We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.
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