Trusted Agent profile · Solihull

DM and Co Homes Solihull reviews

4.9

★★★★★ Excellent

663 reviews across 2 platforms

8 The Pavillions, Cranmore Drive, Solihull, B90 4SB

DM and Co Homes's office in Solihull, at 8 The Pavillions, is rated 4.9 out of 5 across 663 reviews on two platforms, including 196 Google reviews rated 4.7.

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4.7 / 5

196

Reviews on Google

This office

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467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Solihull office, from every platform, shown as written. First names only.

5/5

Google

We decided to ask DM and Co to market our home because we were impressed by their enthusiasm, their expert knowledge, and their dynamic approach to marketing. We were not disappointed! The marketing was exactly as we had hoped, and to a very high standard. This attracted a very strong and immediate response, which enabled all the home viewings to be concentrated in less than two weeks, and was not disruptive of our pattern of life. The viewings generated a lot of interest from active buyers, and Kathy handled all the discussions and queries from prospective buyers extremely well. The DM team at Dorridge were all very helpful, and at every stage we were kept informed of developments, through to the completion of the sale, which could not have gone more smoothly. Our thanks go to Kathy and her colleagues for a job very well done!

Jerry · 14 June 2022

Agent replied · 13 June 2024

Jerry - Thank you so much for putting your faith and trust in DM & Co. - I hope that you are well and wish you all of the very best moving forward. Kind regards, Dominic

5/5

Google

We would like to take this opportunity to thank Aimee and her team at DM & Co, for their professional and swift service. Aimee, Elise and Gabrielle have always exceeded our expectations and have kept us informed in regards to our property. We have nothing but praise for this entire team and we are ever so pleased we went with DM & Co to undertake our property. I would highly recommend this company to our friends and family and we are looking forward to working along with them through our property journey. Thank you all once again for your exceptional services.

Yogesh · 14 June 2022

Agent replied · 13 June 2024

Yogesh - I am so sorry that it has taken me this long to reply to your review. Thank you. I am so pleased that we were able to help and look forward to working with you again in the future. All the very best, Dominic

5/5

Trustpilot

I found Victoria Stuart really…

I found Victoria Stuart really tenacious and down to earth, she always responded to my emails and if I left her a message to call me back she would always respond within minutes, she always kept me updated on proceedings and was very courteous at all times. Victoria was very professional and had a good clear under of the selling process

Mrs · 28 December 2023

Agent replied · 12 June 2024

Mrs Price - Thank you so much for your kind words. Best wishes, Dominic

5/5

Google

I cannot thank the team here enough! The support, guidance and patience that both Chiara and Evie presented to me throughout my journey of finding a house as well as moving in and that they continue to share is incredible! They always answered my calls and or responded to my emails in a very timely manner and I was never left uncertain. They were realistic, honest and empathetic to my situation, non judgemental and always happy to help.

Becky · 16 March 2026

3/5

Trustpilot

DM&Co get the job done. Highly experienced and professional.

DM&Co set standards which other agents follow in the quality of their sales and innovation of signs. Their staff are without doubt, highly professional and Peter Faithful, their valuer, knows his stuff having grown up in Solihull. He really makes DM&Co, as does Sophie Gwynne at selling. Bottom line - they got my house sold. I would recommend them to others.

Julia · 13 July 2026

5/5

Trustpilot

Professional and approachable

Professional: always. Good communication: always. Honesty and empathy: always. I didn't know DM&Co before selling my fathers house but I could not have chosen better - would highly recommend even when the chips are down they don't give up! Thank you Ann :-) Prior to selling we were going through them to rent which, although we had a change of heart was a very positive experience!

Mr · 20 July 2023

Agent replied · 12 June 2024

Thank you Mr. L - much appreciated

5/5

Trustpilot

Professional, passionate and friendly service

After a few weeks of the house initially being on the market we changed estate agents to DM and Co. and are so pleased we did so. A big thank you to Ann for marketing and selling our mother’s house. Nothing was ever too much trouble, she always responded to our calls and queries expeditiously, sometimes out of hours. Ann always kept us informed and updated throughout the whole selling journey, as well as providing sensible and honest advice from the very outset. We certainly benefitted from her professional, passionate, and committed approach. Emma and the wider Shirley team were always on hand, they too were professional, diligent and friendly at all times, thank you. We have no hesitation in recommending DM and Co.

Nicholas · 30 July 2024

5/5

Trustpilot

Very professional

From the initial enquiry to the final tenancy agreement and key collection both Evie Law and Chiara Gemeli-Williams were extremely helpful, knowledgeable and professional. Having never rented before they both made the process smooth and as stress free as possible. We would happily recommend DM & Co and thank the above for their help.

Grandma · 11 April 2024

Agent replied · 12 June 2024

Thank you so much for your kind words, I am really pleased to hear that the lettings team made your journey as stress free as possible. All the best, Dominic

5/5

Trustpilot

Amazing Kathy Griffiths

I purchased a house from DM & Co via Kathy and she was amazing! After looking at many houses I spoke to Kathy who made the magic happen and found me my dream house. The team at DM worked across the board to make the purchase as easy as possible and had great communication and an honest approach. Thanks again Kathy and the team!

Rishender · 16 August 2023

Agent replied · 12 June 2024

Thank you Rishender - Kathy and the Team were only too happy to assist! We wish you all the very best in your dream home :)

5/5

Google

I am really pleased with my dealings with DM & CO so far, after a really bad experience with another estate agency in regards to poor communication, I was so impressed with the level of communication and customer service from Chiara in particular. We are very excited to view a property with them next week! Already feeling reassured that the communication is brilliant! Thanks Chiara!

Elisha · 19 July 2023

Agent replied · 13 June 2024

Thank you Elisha - 😃 …

5/5

Trustpilot

Fantastic Experience With DM & Co. Homes

Amy Carstairs was extremely responsive and helpful in the purchasing process of our first home at the start of this year, even when the process was complicated by the previous owners lack of urgency when it came to moving out! Can't recommend DM & Co. enough for your house purchasing needs!

Craig · 28 May 2024

Agent replied · 12 June 2024

Thank you so much Craig - it is never straightforward, but I am pleased to hear that your purchasing needs were satisfied! All the very best, Dominic

5/5

Trustpilot

Well what a turnaround

Well what a turnaround. I live in a different area to my Dad and have heard nothing but stress over problems not being rectified with his rental property. I have recently been in touch with Julianne from the office and the communication has been amazing. Things getting sorted, if they can't be sorted - regular updates - and that's all you want so you are not left in the dark. Thank you Julianne - can't recommend you and your company enough now. You are a superstar. I am now looking forward to sleeping at night :-)

Sue · 20 July 2024

5/5

Trustpilot

Great agents to work with

I have worked with DM&Co several times now. The staff are always very professional, friendly, articulate & efficient. Would recommend this agent 100%. Special thanks to Steph, Gabrielle & Chiara for being so helpful 😊

Jenny · 8 January 2026

5/5

Google

Fantastic service from the lettings department in renting out my property. From Gabrielle initially overseeing bringing the property to market, to all the effort put in by the team of Kate and Chiara from start to finish in finding me a suitable tenant in a timely manner. An extra thanks to Chiara for your tireless hard work, patience and reassurance !! Thanks very much 👍

P · 14 June 2023

Agent replied · 13 June 2024

Bosh. Thank you Pete - glad that we could be of assistance.

5/5

Trustpilot

Fantastic service from the lettings…

Fantastic service from the lettings department in renting out my property. From Gabrielle initially overseeing bringing the property to market, to all the effort put in by the team of Kate and Chiara from start to finish in finding me a suitable tenant in a timely manner. An extra thanks to Chiara for your tireless hard work, patience and reassurance !! Thanks very much 👍

P · 5 June 2023

Agent replied · 12 June 2024

Thanks Pete - glad the ladies in lettings got is sorted for you!

5/5

Google

Chiara and Evie were amazing, they have been great help finding our home and made the on boarding process so easy. Would 100% recommend to anyone.

Elliot · 16 March 2026

5/5

Trustpilot

Brilliant service!

We decided to use DM&co as a smaller local estate agent. From the initial conversation they provided a very friendly, professional approach and gave advice around pricing our house sensibly to sell - advice that paid off as it sold in 2 days and for more than the asking price! They managed all viewings and the only thing we had to do was tidy the house in preparation!

Satisfied · 1 May 2026

5/5

Trustpilot

Great service

Great service! Evie and the team persevered and dealt with every hurdle that was thrown at us with the sale of my apartment! They were able to generate lots of interest from the get go and would keep me updated throughout the process. A great job on a very tricky sale! Would highly recommend.

Matt · 9 February 2024

Agent replied · 12 June 2024

Thank you for your kind words Matt 🙏🏻

5/5

Google

This was the first time I would be renting a property in UK. Not knowing my UK specific rights and responsibilities, was a big stress. DM&Co's structured process and professional approach gave me confidence and peace of mind during the journey. @Kate Freeman made difference, adding value to process with her personal approach; proactive, responsive, accessible, knowledgeable and kind. Thank you! Baris Sahin

Baris · 14 June 2023

Agent replied · 13 June 2024

Thank you so much Baris - very pleased that we could help and that you found the structured process valuable. All the best, Dominic

5/5

Trustpilot

Excellent service great team

Our experience with DM&CO from start to finish was excellent. Our main contact Ann Wood was very professional and guided us through our sale and purchase of our new home , going above and beyond to make the experience as stress free as possible. The rest of the team were always very accommodating and helpful whenever we needed to contact DM&CO with any questions. We would recommend DM&CO ,Ann Wood and the rest of the team for there excellent customer service

Simon · 21 May 2024

5/5

Google

I cannot thank the lovely ladies who helped me get my first property Chiara, Evie, Madi and Gabi! They have been nothing but kind, helpful and really supportive as I did not have a clue what I was doing. They made the process as easy as possible!

Sophie · 13 September 2026

5/5

Google

What an absolutely amazing, highly professional, very efficient, friendly, totally supportive team I have encountered at DM&Co lettings, Shirley. Evie and Chiara have given me OUTSTANDING help and support in my very stressful rental search. I was at my wits end trying to find a place I liked with other agents. I am SO grateful to them. Compared to very poor experiences with a couple of other estate agents DM& Co are easily THE BEST!!! Evie has been an absolute blessing. She was amazing at my viewing. She listened to my situation, totally understood, cared and worked very hard to get me into my dream rental. DM&Co with these two lovely ladies make everything EASY!!! I am extremely impressed and thank my lucky stars I used them. Why go to anyone else??

Helen · 14 May 2024

5/5

Google

Aimee was extremely helpful throughout my journey of letting my new home. From the start, right until I was handed the keys Aimee was professional and a genuine pleasure working with. At any stage of my application she was available to answer any queries I had and whenever there was an update would communicate to me straight away. Highly recommend DM & Co, as well as Aimee as a property managerPositiveResponsiveness, Professionalism

Joe · 14 June 2022

Agent replied · 13 June 2024

Thank you Joe :)

1/5

Trustpilot

Poorly managed sales progress

I was left to fend for myself as soon as the sale was agreed. I was initially sold DM & Co as being different from the competition and their fees reflect this. There was no email or call after sale agreement other than in reaction to my calls. I have been left to manage the sales process and ask the telling questions.To elaborate. There was no proactivity nor satisfactory due diligence of purchaser’s proof of funds, (in my opinion). They took the purchasers word on all claims made and didn’t check the veracity of their statements. They didn’t cross reference with the purchaser’s agents until I suggested this. On more than one occasion I had to suggest they check the purchaser’s statements. The purchaser didn’t instruct his solicitor until 2 months after the sale was agreed. This has cost me time and money.This agency is more expensive than others though they fall short of their claim to warrant the cost by being superior to their competitors. Their only claim is in achieving a sale that I agreed that could still fall through. I have a further property to sell next year and I would think long and hard before considering them again unless their practices changed.

John · 7 January 2021

Agent replied · 12 June 2024

Dear Mr. Williams,It is with surprise I read your comments and sadly feel a response is absolutely necessary.I note we were the third agent in over a year you had instructed. On the 5th of November 2020 we successfully agreed a sale within five weeks of being on the market, the chain was checked and complete, all due diligence and proof of funds on our system and the chain was checked with the other estate agents involved to ensure all their due diligence was received. There is over forty entries on our system consisting of calls & emails to you, your purchaser and solicitors from the sale agreed date to today’s date.With regards to the buyer’s instructions to their solicitor not happening for two months. We find this an odd statement to make as the sale has only been agreed for just over two months.I can confirm that the purchasers solicitors were instructed and had completed all initial paperwork and returned to the solicitor, this you were made aware. However, they had not paid initial search monies, which I believe is what you are referring to. As you are aware they were awaiting a decision on their related buyer’s mortgage before they proceeded with survey and initial monies being paid for searches.With regards to DM & Co being more expensive. The service we have provided in marketing and successfully securing a sale (where other agents failed) shows that we are in fact proactive in our approach.Taking all the above into account, I am satisfied that DM & Co have acted in your best interest in achieving a sale and working to ensure a satisfactory outcome.It comes as no surprise to us, that you have elected for a public ‘shaming’ off the back of requesting a reduction in our fee where you had suggested that if the fee not be reduced, that you would withdraw from the sale - something that you have not yet done, instead serving notice on us and asking us to maintain the sale process.Regards,Denny MaguireHead of Operations

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