Trusted Agent profile · Solihull

Dixons Estate Agents Solihull Sales reviews

4.1

★★★★★ Great

496 reviews across 2 platforms

70 Poplar Road, Solihull, B91 3AB, B91 3AB

Dixons Estate Agents's office in Solihull, at 70 Poplar Road, is rated 4.1 out of 5 across 496 reviews on two platforms, including 315 Google reviews rated 4.6.

Google logo

4.6 / 5

315

Reviews on Google

This office

Trustpilot logo

181

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Solihull office, from every platform, shown as written. First names only.

5/5

Google

I would just like to say how satisifed we have been with the service provided from Dixons in Solihull in particular Ms Karen Jones, so much so I decided to write this review which is something I rarely do..... not only is Karen professional to the highest standard but she is also extremely patient, very helpful, polite and understanding to our situation as we are relocating from London. I would certainly refer Dixons estate agents to all and return to them in the future for any further property requirments. Kind Regards A Very Satisfied Customer!

S · 24 October 2016

5/5

Google

Fantastic service from Dixons. They have a really caring attitude, taking the time to listen to your requirements. The team is always available to take my call/ deal with e-mails. An excellent tenant finding service. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Jessica · 23 October 2020

Agent replied · 22 October 2024

Many thanks for the fantastic 5* review. Thank you for the recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

Never ever rent from dixons! The worst company ever. Just stay away if you don't want the stress of not getting your deposit back. Or the landlord doing NO repairs in the property. The staff are a joke and so are the landlords.

S · 24 October 2019

Agent replied · 22 October 2024

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk

5/5

Google

Highly recommend Dixons! We were shown around by Darnish, He was very friendly and helpful

Ray · 23 October 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

personal service and care throughout the sale process great teamwork at all times

Chris · 27 November 2023

Agent replied · 22 October 2024

It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.

1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman · 23 March 2022

4/5

Google

Dixon did an excellent job renting my property quickly and efficiently. Highly recommend!

Rizwan · 23 October 2023

Agent replied · 22 October 2024

Thank you for your brilliant recommendation and review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Dan at Dixon’s Solihull

Dan at Dixon’s Solihull has been great all through the selling process of my late mother’s house.Thank you

Barbara · 9 July 2021

5/5

Google

I am incredibly pleased with the quality of customer service provided to me by Dal. The professional manner in which he handled my query and a prompt resolution must be commended.PositiveProfessionalism

Fawziyyah · 9 January 2022

Agent replied · 8 January 2025

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Not a trusted letting agency

Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.

Peter · 14 October 2021

1/5

Google

Will never want to deal.with this company again. Very unethical and unprofessional.

Principle · 23 October 2023

Agent replied · 22 October 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Had a great experience with Dixon’s, Solihull. Always responded to emails on time, so friendly, kind and there to answer and deal with any questions or problems. Couldn’t have asked for better service:)PositiveResponsiveness, Quality, Professionalism, Value

Jess · 23 October 2020

Agent replied · 22 October 2024

It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations

5/5

Google

Very good communication throughout and were able to explain all the questions I had. Responded promoptly to all my.emails. Much friendlier than other estate agents I've dealt with. I would definitely use Dixon's again and reccomend them to others.

Matt · 24 October 2019

Agent replied · 22 October 2024

Thank you Matthew for your wonderful 5* review and recommendation of our team at Dixons, Solihull. I do hope are team will be able to help you in the future when the time arises. Kindest regards, Scott

1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?

Saphire · 8 October 2020

5/5

Trustpilot

Tracy and Hayley at Dixons Willenhall…

Tracy and Hayley at Dixons Willenhall are brilliant.

Craig · 30 May 2025

5/5

Trustpilot

Jess found me my perfect property and…

Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.

Customer · 5 September 2024

5/5

Google

Very quick and good service when looking for a flat to rent. Explained the process very thoroughly and was the only estate agents to use proper Covid guidelines when we viewed the flat.PositiveResponsiveness, Quality, Professionalism

Ellis · 23 October 2020

Agent replied · 22 October 2024

Hi Ellis. Thank you for your brilliant 5* review. I will be sure to pass your comments on to the branch. Best Wishes, Amy

5/5

Google

Picked up my keys for my new flat today and the girls was amazing! Worked around our schedule in signing paperwork and picking up keys, brilliant service! Thanks to, Amy, Mia & Lauren 👍🏻 …

Lauren · 23 October 2020

Agent replied · 22 October 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

1/5

Trustpilot

Holding deposit Scammer

Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.

Muhammad · 28 September 2024

5/5

Google

Great service by Alex Hodson at Dixons Solihull. Alex worked efficiently with great professionalism in arranging a re-mortgage on my home. I've absolutely no hesitation in recommending Alex and Countrywide mortgage services at Dixons estate agents. Thanks again Alex.

Simon · 24 October 2018

Agent replied · 22 October 2024

Thank you Simon for recognising Alex at Dixons, Solihull, with your 5* review! Kind regards, Scott

5/5

Google

Great service from Faye, Dan and Adam at Dixons in Solihull. They sold my property before it even went online and pulled out all the stops to complete in 6 weeks! Would thoroughly recommend.

Nick · 23 October 2020

Agent replied · 22 October 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

1/5

Trustpilot

Terrible Service AVOID

Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.

Landlord · 5 March 2022

1/5

Trustpilot

ERDINGTON Branch

Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .

Zaighum · 9 January 2024

5/5

Google

Becky, Amy, Lauren and the rest of the team are amazing! Also so helpful and professional. Always there when we need them. Thanks guy x Adeel and the teamPositiveResponsiveness, Quality, Professionalism

Dea · 23 October 2020

Agent replied · 22 October 2024

Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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