Crest Nicholson Solihull reviews

★★★★★ 5/5

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Superb staff

I visited the Brooklands Park today. The staff was superb. Nice, knowledgeable and helpful.

Mr · 19 February 2024

★★★★★ 5/5

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Really helpful

Great info, great to be able to see some different types of houses and really helpful to have a financial advisor

Eden · 9 September 2023

★★★★★ 1/5

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Westvale Park customer care worse I have ever seen

The customer care is so poor ... they don’t reply emails, they don’t call you back to let you know if the offer is accepted because they just play a game. They basically ignore you thinking that you are desperate and will accept any deal.... everything is wrong with them. We went there twice and was the biggest mistake we’ve ever done. Never seen a manager that you can talk to ... they hide behind emails and the sales team in the office is just rude and grumpy. They have a potential costumer that is willing to pay lots of money and they treat you like rubbish. Avoid avoid avoid

Aisha · 9 February 2019

★★★★★ 5/5

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The team at Westcombe Park where very…

The team at Westcombe Park where very helpful and friendly.And answered all my questions and more.

Terry · 24 May 2025

★★★★★ 1/5

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AVOID - Currently scheduled to be six months late...

Bournville Park, B31 Birmingham.Exchanged end of March with a September/October 2018 estimated completion. That became October/November... which became "no later than two weeks before Christmas"... which has become March 2019. They simply failed to get the roof on before the bad weather came and the property got soaked throughout. Best to avoid Crest Nicholson if you don't wish to be sofa surfing with family and friends across the months they fail to meet their own deadlines. After they failed to meet the Autumn deadline, my mortgage offer had expired and had to be reissued. Communication was poor from summer until very recently, after I complained the only updates I've received are in response to my requests... no updates to say there was issues, no regular updates as standard. Now I receive fortnightly build updates after having a moan.... I've been informed this is standard with Miller Homes. A complaint has gone to my solicitor. No compensation of any kind received from Crest. Will their latest deadline become March?

David · 7 January 2019

★★★★★ 1/5

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Don’t buy Crest Nicholson developed properties, otherwise you will have serious problems when you sell it.

Don’t buy Crest Nicholson developed properties, otherwise you will have serious problems when you sell it.The problem lies in the management company they set up. Once the properties are completed, Crest Nicholson set up “empty” management companies so that they can sell their properties. However, most of such management companies are just shell companies, meaning that they are actually non-existing and do nothing. They don’t maintain the communal areas at all, and never appoint any managing agents to do on behalf of them. When you try to sell the properties, this management company issue will NOT allow you to complete the conveyancing process, because almost all the mortgage lenders pay attentions to this issue. Or, even worse, your buyer has to be cash buyers only and also who doesn’t care the management company. The list of such “empty” management companies (over 50!!) that Crest Nicholson set up can be found on their website "Crest Nicholson Group Companies."If you find that the management company in your land register is one of these companies and they haven’t done any maintaining work, you will have serious problems when you sell it. You can try their customer service 0808 168 6168, but their attitudes are basically that no update can be given on every excuse. For myself, at the beginning, they referred to a managing agent saying that they should be responsible. After I phoned the managing agent, I found that they were not responsible at all and never did anything on behalf of Crest. Then, I told Crest, and no update was given over 1 month. Then, the customer service told me that a development director started to work on this issue and had meetings discussing this issue. And then, coincidentally this director “was out of office and had limited access to emails” right after the meeting. Until now, three months since I first raised this issue, called, emailed and then sent a letter, there is still no update at all. More importantly, I didn’t ask them to maintain the communal area, although it has NOT been maintained in the past 8 years! All I am asking is some basic information and confirmation from the management company, so that we can complete the conveyancing.

Tommy · 17 December 2018

★★★★★ 5/5

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Professional and friendly team that is always there to help

Unlike other rather negative comments, I find Crest Nicholson a brilliant company, in particular their sale persons (Mercedes, Mayer, Judy, Sandra) and the Site Manager (Judy) at the Faringdon Field and their Customer Service team. From the day when I made the first inquiry about their houses over 1 year ago, to contract exchange, to moving in, and to present, all the staff members whom I have spoken to in person or over the phone have been very helpful and friendly. They always try their best to help me sort out any issues that I had with my purchase of plot 28. I love the house I have bought from Crest Nicholson and am very pleased that they are making my settle-in as smooth as possible. Their hard work and professionalism deserve to be recognised. This review is informed by their consistent professional work ethics as demonstrated among the staff members over a period of time. Thus, I will certainly recommend Crest Nicholson to anyone.

Li · 7 December 2018

★★★★★ 1/5

Trustpilot

CREST NICHOLSON

CREST NICHOLSON DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THESE HOME BUILDERS, THEY ARE INEPT, AND THEIR AFTER SALES CARE IS QUITE FRANKLY A JOKE!!! I PURCHASED A PROPERTY OFF PLAN THROUGH CREST NICHOLSON AND I AM NOW TRYING TO SELL IT. I HAVE NOW BEEN INFORMED THAT ALTHOUGH MY PROPERTY HAS A SUN DECK (ABOVE A CAR PORT) WHICH IS ACCESSED VIA PATIO DOORS FROM MY LOUNGE (ON THE FIRST FLOOR) WHICH I HAVE BEEN USING SINCE PURCHASE THAT IT IS NOT ON MY TITLE PLAN OF MY HOME …. AS CREST FORGOT TO INCLUDE IT …. AND EVEN WORSE PUT IT ON SOMEONE ELSES DEEDS!!!!! I USED THEIR OWN RECCOMENDED SOLICITORS, WHO CONVENIENTLY MISSED THIS TO GET IT THROUGH IN 28 DAYS!!! NOW I CANNOT SELL MY HOME UNTIL THIS IS CORRECTED AND ALTHOUGH CREST NICHOLSON ACCEPT THEY MADE THE MISTAKE REFUSE TO HELP IN ANY WAY!!!! PLEASE AVOID THIS COMPANY OR RISK FACING THE CONSEQUENCES

Ayten · 28 November 2018

★★★★★ 1/5

Trustpilot

CREST ARE CROOKS

If I could give zero stars a would. Crest are just total crooks and a disgusting company to deal with. No morals at all. We bought the house in October and we are still without internet, we cannot use our shower and the property was suppose to come with wireless heating and lighting but none have been provided. We have a long snagging list. Don’t go near these crooks. They take your money and are never seen again. Disgrace.

Henry · 16 June 2019

★★★★★ 1/5

Trustpilot

shocking customer service and build…

shocking customer service and build quality.i would score zero if there was the option.westvale park horley do not buy from this company, my home was not insulated correctly , lots of faults still not rectified and their senior management hid behind emails and do not want to talk to their unhappy customers, nhbc now involved.weeks to reply to emails , no sense of urgency from day one, the stairway railing fell on my son after 10 mins of moving in, they couldnt even be bothered to come back that same day to sort out.guttering fell off the roof and just missed my wife and son, had to be fixed 3 times and still leaks.my sons room is sometimes 5 degrees colder than the rest of the house(coldest winter for over 25 years) they made me feel like i was being a pain until in the end i was proved correct when they removed plasterboard to find no insulation present, no mention of the word sorry all they care about is taking your money and running. do yourself a favour if your thinking of buying on westvale park, horley, surrey do not buy from CREST NICHOLSON, You have been warned.

David · 24 November 2018

★★★★★ 5/5

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very friendly helpful staff

very friendly helpful staff very nice staff very good

Sonny · 19 May 2024

★★★★★ 5/5

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Happy Customer

You have a very friendly, attentive and competent team! We can’t rate you highly enough.

Mr · 20 January 2024

★★★★★ 5/5

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Welcoming and friendly sales advisors

Welcoming, friendly and helpful sales advisors, who guided us through the paper work completion. Some of the forms, however, are not well designed or “user” friendly. For example, one required our current address to be completed three times in different sections.

Customer · 29 April 2021

★★★★★ 1/5

Trustpilot

It is a worrying time for Leaseholders.

We have enjoyed our flat in Harbourside Bristol very much but are now faced with huge fire insurance bills and repair costs as the cladding is defective. It is very short sighted of Crest Nicholson to leave out mandatory fire safety measures to increase profits and it will come to haunt them. Another unpalatable fact is that the Freeholders are making large profits by Commission on the Insurance bills. £70,000 in our case.

Jillian · 26 April 2021

★★★★★ 1/5

Trustpilot

Awful aftercare once the houses are finished and the show home is vacated

A housing estate in Hereford which was completed a long time ago has been left with dangerous access roads. The contractor has never returned to finish the surface and has left dangerous ironworks which has now damaged my new car to the tune of £1000!!!The roads are so bad the council refuse to adopt them...……..Crest Nicholson and the contractor Newpool Construction are hell bent on blaming eachother and neither will sort the roads or agree to pay for the damage to my car!

Daniel · 22 October 2018

★★★★★ 5/5

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Great Experience

Brilliant representatives

Ashutosh · 15 September 2024

★★★★★ 1/5

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Unfair practice

Unfair practiceI will give a 5 stars to everything until I am being push to complete the exchange of contract as early as 2 weeks before the deadline. I was advised by the sales team to request for extension of deadline for contract exchange. And then being rejected without explaining why. But Crest has very flexible schedule to complete the development. It is so unfair.

So · 20 July 2022

★★★★★ 5/5

Trustpilot

Customer service on point

Customer service on point, very informative and helpful.

Fadzisai · 2 June 2024

★★★★★ 1/5

Trustpilot

They don’t maintain their scrubs areas…

They don’t maintain their scrubs areas and the land they own. Their customers service doesn’t reply to any emails, very poor and disappointing development.

Mariana · 31 May 2023

★★★★★ 1/5

Trustpilot

Shocking Aftercare Service leaves 10 month old house unsellable

Hi. I have just discovered this site. I bought a Crest home in 2017 and now want to sell as I am buying a house with my partner. Have discovered the house is not registered with Land Registry due to boundary being incorrect. Neither crest or my solicitor told me despite them having correspondence for 10 months. I am now in Limbo with a house I cannot sell and a neighbour that is not talking to me because he is likely to lose some of his garden. I have offered crest the option to keep the boundary as it is and compensate me but they are not interested and are dragging their heels. Now I will lose the house my partner and I have had an offer accepted on. Crests aftercare service is shocking.

Julian · 20 August 2018

★★★★★ 4/5

Trustpilot

I'm quite surprised at how awful these…

I'm quite surprised at how awful these reviews are. I guess it really is luck of the draw and which team / site you move into. I moved to a new build block in Lower Sydenham last year and have had the team around fixing electrical issues, kitchen worktops, checking cracks in the wall. So I really can't complain. There are a few design issues.. the doors swing open with even the slightest breeze onto the balcony and I'm sure they'll bust the hinges soon. No idea why they didn't go for sliding doors! I also lose 1m sq space when I open the window into my 1 bedroom flat. With the summer we've had these have been quite annoying design flaws.We've also been given the smallest sink in the world in the kitchen. I guess they don't expect people to actually wash up as they have fitted dishwashers.. and a butler sink in the bathroom which I feel is never clean despite my best efforts each time I use it. Maybe it's because they're still onsite building and selling the last flats that we're getting good service.. so I guess my recommendation would be, if you're going to buy with them, do it whilst they're still around and can easily get to you to fix things!

Marie · 10 August 2018

★★★★★ 1/5

Trustpilot

Please ignore the cosmetics

Please ignore the cosmetics, fancy booklets and posh Crest Nicholson folder they give you when you reserve a property. These items are simply for effect.Don’t get me wrong, the sales team were excellent but with all due respect they would be, they will be attentive, they will respond quickly and they will do all they can to iron out any issues you may have, of course they would they want your money. My husband and I have a very young family and purchased a property in Kent. We have been here for 1 year now, but when we moved in we did expect the odd minor snag here and there, this is the 3rd new build we have purchased so do understand that some touch ups are required. However, water pooling at the side of our house and has been since we moved in 11 months ago isn’t a minor snag. It has taken weeks and weeks of emails, various stay at home days (with two babies under 3!) for operatives to attend and inspect, a ground worker and landscaper confirmed that there is no drainage in our garden, and as such a gulley would be required. The contractor reported this to Crest Nicholson, the landscaper (another separate contractor to Crest) also came to inspect the lawn (to which we paid an additional £450 for!) and said that as long as there are drainage issues the lawn will not be very nice as it’s constantly waterlogged, he again advised crest that a soak away would be required especially as our lawn is slightly sloped so water is pooling right in the middle of it. I was told by their useless Customer Service team that they believe there is a design issue, so requested a quote to get a gulley fitted in the garden. Low and behold over a month later they call/email you at 4.30pm to say that they will not be doing anything about it and if you want them to do anything you’ll have to contact NHBC. The customer service needs a whole other review, they are very slow to reply, the customer service manager agreed to things on her visit but denied them later on- they even lost the snagging list they made! I appreciate that others have had a better experience with Crest but take note that all those reviews confirm that the snags were minor. Crest have their own site technicians (handy man) who are paid on a monthly basis regardless of the work carried out so if it’s something they can fix i.e missing grout, paint/work top touch ups then they’ll fix it, if it’s works required by a sub contractor they will not repair it. It’s also clear that they are particular about the clientele in which they repair things for, if your a solicitor or policeman you’ll probably only need to complain once and they’ll fix it, for the rest of us... forget it. Don’t waste your hard earned cash on a Crest Nicholson build you will seriously regret it, like we do. I have many examples, but this one may make you laugh, it took 4 separate appointments to replace 1 internal door, which now doesn’t shut! So we have another mass emailing writing task ahead to get it fixed. The Hill Partnership built the previous properties we lived in, go with them if you see a property you like, just avoid Crest Nicholson!

Louis1 · 9 August 2018

★★★★★ 4/5

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Lovely and informative meeting with…

Lovely and informative meeting with Josh and Stephen from Evolve.

Kate · 21 April 2024

★★★★★ 1/5

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Shambolic, untrustworthy, negligent, incompetent, fraudulent etc. etc.....

The worst customer service/ aftersales care of any company I have ever dealt with. Lies, obfuscation, criminal negligence particular with regards to fire regulations. No investment in CRM technology. Often hardworking local staff hung out to dry by senior management and overwhelmed by major design and build problems far in excess of usual snagging. Even after Crest had been warned that their directors could be at potential risk of prosecution under the 2005 Corporate Murder and Manslaughter Act, their response was either dismissive or lethargic. The company actively sought to avoid taking responsibility for their failings and blamed others whenever possible. Their customer charter borders on the fraudulent.

Francis · 10 June 2018