Crest Nicholson Solihull reviews

★★★★★ 5/5

Trustpilot

The sales staff have been lovely and…

The sales staff have been lovely and very helpful.

Mrs · 2 May 2024

★★★★★ 1/5

Trustpilot

Worst party wall sound insulation I…

Worst party wall sound insulation I have ever experienced and Crest just do not care that they have designed and built such a sub standard house , they have basically said unlucky that is the way it is , I would be embarrassed and ashamed if I was the MD .Do not purchase an adjoining house built by crest unless your Deaf or enjoy having your sanity tested .In hindsight we would not have purchased this house and are now making inroads' to selling up and moving to a better build .

Belinda · 16 March 2018

★★★★★ 4/5

Trustpilot

Crest is the best!

We moved into a Crest Nicholson new build property nearly a year ago on Westvale Park, Horley, Surrey.The sales team were great at keeping us in the loop all through the purchasing process, and even after purchase have been friendly and helpful with the weird and wonderful questions and advice I seek from them about Westvale Park development plans as well as our property. From speaking with neighbours, it's clear to me that the build quality of our Crest Nicholson property is superior to most of the other builders on site, so I'm very happy.Yes, of course we have had snagging issues as you would expect in a new build property (this is a new build property being built on a muddy field at the end of the day), but nothing catastrophic. It's all stuff to be expected as the house and ground underneath dries out and settles - Plaster cracks, the odd creaky floorboard, a drain pipe popping off, a radiator thermostat valve deciding not to work etc.But you know what? Log it with the aftersales customer service team, they schedule it in, they let you know, and it gets fixed. The customer service team are dealing with multiple sites, and so very busy, but they try to do the best for you as quick as they can.. and being understanding of that when speaking with the team goes a long way in my experience. All in all, the sales team, site team, and customer service team have continued to work really hard to provide great customer service and home buying experience, and I wouldn't want to change to a different developer for the world!

C · 14 March 2018

★★★★★ 1/5

Trustpilot

Worst after sales Crest Nicholson

Worst after sales, problems after problem on all 3 of my new builds. One of the flats on the day of handover we spotted a leak in the bedroom ceiling, they failed to respond via their out of hours emergency service number stating the leak isn't an emergency, since then the leak had got worse Crest sent someone to repair the leak in the ceiling and re-plastered and repainted it again as the leak had stopped unknowingly it was to reoccur again was constantly emailing and calling customer services but failed to respond back and until know the leak is still present and most of the snagging work is still outstanding. My experience is once they get your money their commitment ends thereRecently on a house I reported a roof tile had come off about a month ago, I had given my contact details and on all occasion they have failed to update me and I called today and Natalie told me we dont cover roof tiles as its weather damage, im thinking if it was weather damage it would be more than one tile but this is evidence of poor workmanship. I am absolutley shocked with the response and am even more baffled being told today but the i think about it, it takes a genius a month to come up with the excuse as they've failed to return calls or chase up the work.I would keep away from all Crest Nicholson new builds, Its taken me 3 attempts to learn my lesson

Yogz · 27 February 2018

★★★★★ 2/5

Trustpilot

VERY POOR CUSTOMER SERVICE

Having lost a key for a property on a new development in Cheltenham it appeared that we were not given a key security card at the hand over so we are unable to cut a new key according to the customer service operative and the manager Stuart. This is totally ridiculous and there must be a way round this. The Manager almost took delight in telling me this because of security reasons they do not hold key information.Very disappointed considering this is a house purchase we are talking about.

Nick · 15 January 2018

★★★★★ 5/5

Trustpilot

A very profession builder

I was explained everything in details and was also helped in all possible ways to buy a property with them.

Biswas · 24 August 2023

★★★★★ 5/5

Trustpilot

Informative visit

Informative visit, information gathering at this stage.

Jane · 2 June 2024

★★★★★ 5/5

Trustpilot

New house purchase

The team in the sales office were very helpful. I liaised mainly with Jay Armstrong, who completed the negotiations on my behalf professionally.

Mr · 1 June 2023

★★★★★ 2/5

Trustpilot

The customer service is appalling

The customer service is appalling. Two years worth of emailing and arguing and they still haven't fixed all items on the snagging list. We still find issues but as the warranty period is past they basically refuse to do anything. Ensure you agree items with them before you accept the property. My property even has missing bricks but apparently that's OK as they can fill it with foam - I missed reporting this within the two year period so it won't be properly fixed.

Ross · 1 October 2017

★★★★★ 3/5

Trustpilot

Poor understanding of basic customer care

I have had no issues with Crest customer service until I approach the end of the 2 year period. Defects they previously routinely sorted out suddenly become not their responsibility. Not advised of this when you call their customer service team even though I told them.exactly what the defect was nor when you buy....surprise surprise...Beware!! Its basic to get this right to be consistent and not change the rules as you go along and to ensure your customer sevice team does not give tne wrong information. When other companies get it wrong they want to put it right....not Crest. As a result my view of Crest tarnished by this poir treatment and bad customer service

Andrew · 6 June 2017

★★★★★ 2/5

Trustpilot

Shockingly bad 'Customer Services' !

Lovely house (at first), great sales team, nothing too much trouble and very helpful - BUT all this was undone with interest by a shockingly inept, slow, unknowledgable team tragically called 'Customer Service' - when all the snagging creeps out of the woodwork don't expect anything done anytime soon IF you can get hold of them ! Over one year on and they've barely looked at a very large snagging list!I wouldn't buy another Crest home purely because I wouldn't want to go through the horror and massive frustration of dealing with them again which is a shame because they aren't bad looking houses.

Benroon · 25 May 2017

★★★★★ 1/5

Trustpilot

Valentine Place: terrible quality and poor customer service

I bought a flat in Valentine Place development in London 8 months ago and so far the experience has been terrible.Crest hurried up the works in order to force buyers to complete the purchase by the end of their financial year. This has led to enormous quality issues.Before completion I warned Crest about water leaking from the roof in the flat and 8 months after rain is still dropping down from the living room ceiling. The Customer Service has been dragging its feet in order to minimize its costs and so far no solution is in sight.The overall water piping of the building has major issues, with many leaks appearing in several flats.The lift in the building has been working intermittently and I got stuck in it several times, having to wait for emergency services to come to rescue me.Definitely the quality of the development is too low for the price of the units and the Customer Service should be more helpful with the tenants.

Reese · 10 May 2017

★★★★★ 5/5

Trustpilot

Claybourne, Steeple Claydon

Claybourne - Steeple Claydon. We have been really impressed with the efficiency, professionalism and support provided by Lesley and the whole site team for the purchase of our new home in Steeple Claydon. Would absolutely recommend! Thank you.

Dermot · 27 July 2021

★★★★★ 1/5

Trustpilot

Try living in one of these properties and see for yourself

These people don't care about what they have built and are in the house building industry solely to make money. Their walls are cracking in every single room and scaffolding everywhere. Uhm, I am not going to buy with them, should you? Be warned. The scaffolding has been up for 6-8 weeks , nothing started. They lure people in by showing there's a nice kitchen, garden, things like that. Water will be leaking soon. Their excuse, cracks is normal wear and tear!!! After a few months of purchase?? Come of it!!!!

Ptram567 · 22 February 2017

★★★★★ 5/5

Trustpilot

Customer service has been brilliant

Customer service has been brilliant, Anita, could not do enough. Processes have been made easy and communication has been clear and quick.

Customer · 10 June 2023

★★★★★ 1/5

Trustpilot

Still no response!

As per your response below Crest Nicholson, advising me to send my details to info e-mail address, I sent that over 1 week ago but still no response 😡😡We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info e-mail address with your property address and further details of your complaint we can escalate this for you. Kind regards.

Miss · 28 April 2021

★★★★★ 5/5

Trustpilot

Made to feel welcome nothing to much…

Made to feel welcome nothing to much trouble

Peter · 27 July 2025

★★★★★ 1/5

Trustpilot

Crest Nicholson Whiteley.Outstanding…

Crest Nicholson Whiteley.Outstanding items that need to be done… I have emailed several times, but it’s been completely ignored

MRS · 28 August 2023

★★★★★ 5/5

Trustpilot

Siobbhan at the Centenary Quay…

Siobbhan at the Centenary Quay development was very informative and knowledgable.

Ross · 23 February 2024

★★★★★ 5/5

Trustpilot

Good experience so far

Good experience so far. Made multiple visits to Shipston Gardens before before making reservation. Staff very helpful allowing access to various plots under construction as well as providing photos, thorough explanation of options and quick responses to queries.

Customer · 12 June 2021

★★★★★ 5/5

Trustpilot

Friendly and helpful service from the…

Friendly and helpful service from the agent representing Crest Nicholson.

Customer · 11 March 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, well-informed tour of the site we were inspecting

Chris · 30 March 2024

★★★★★ 5/5

Trustpilot

Amazing customer service and support…

Amazing customer service and support and have been helpful throughout the whole process. Samantha and Josh have been dealing with us and they have been nothing but professional and supportive. Would highly reccomend

Thomas · 19 March 2022

★★★★★ 5/5

Trustpilot

Great sales team

Great sales team, very informative.

Andy · 10 June 2024