Burchell Edwards Shirley reviews in Solihull

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 1/5

Google

If I see a house listed by Burchell Edwards, I'm not even interested in it. They are only interested in you using their "in-house broker services", and will not even allow a prospective buyer to arrange a viewing if you refuse or already have a broker you're using. If you are a seller OR a buyer, avoid, avoid, avoid using them.

Syed · 10 November 2022

★★★★★ 1/5

Trustpilot

BEWARE better out there

Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there

Lynn · 9 August 2017

★★★★★ 1/5

Trustpilot

An absolute DISGRACE! LANDLORDS & TENANTS BEWARE

Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.

T · 24 July 2017

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 5/5

Google

Kamilla kang has been amazing and very competant at her job. Very thorough in explaining all processes kept us in the loop. Is always on the other end of the phone when we need her.. Went out of her way to make sure we got what we were looking for. I would definitely recommend speaking to her if you want to purchase a property.. R AyubPositiveResponsiveness, Quality, Professionalism

Razvana · 10 November 2021

★★★★★ 5/5

Google

Such welcoming and friendly staff. Really knowledgeable, thanks for your help!

Natasha · 13 February 2024

★★★★★ 5/5

Google

Cannot fault these guys. Recently had a right hoohah with deciding whether to keep our property or not, decided last minute to change our minds and keep the place, which they have made as easy as possible, haven't made me feel like an idiot for my indecision's prior and have truly made us feel welcomed. Honestly for the level of understanding shown particularly from Chloe the woman I spoke to, I cannot recommend them enough.

Daniel · 11 November 2019

★★★★★ 5/5

Google

Staff are always on hand to answer any queries and are very courteous and informative.

Gary · 10 November 2023

★★★★★ 5/5

Trustpilot

bridgfords Washington

I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.

Gemma · 23 October 2019

★★★★★ 2/5

Google

Shocking service, no reply to messages and no one ever answers the phone, gave up and had to walk I to branch in the end just to speak with someone. Then even when you're on the books you don't hear about the viewings you had. From a customer service point of view I'm very disappointed and wouldnt reccomend them.

Emma · 10 November 2022

★★★★★ 5/5

Google

Highly recommended when you purchase property they are so good stree free very helpful

Nazish · 10 November 2023

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, all words no action.

Matthew · 15 July 2025

★★★★★ 1/5

Trustpilot

Stay Away !!

Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!

Sus · 17 August 2023

★★★★★ 1/5

Trustpilot

Don’t waste your time

Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.

Faith · 6 July 2018

★★★★★ 5/5

Google

Very good service from the whole team

Fawad · 13 February 2024

★★★★★ 1/5

Trustpilot

Dealt with a guy called zahid should…

Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,

Nicola · 27 June 2019

★★★★★ 1/5

Trustpilot

Horrendous end of tenancy experience

Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere

Sabrina · 29 August 2024

★★★★★ 5/5

Google

Great staff and professional service!

Richard · 14 March 2024

★★★★★ 1/5

Trustpilot

Accepted property and then they rang to say they’ve accepted someone else!!

I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.

Nancy · 20 September 2021

★★★★★ 5/5

Google

A lovely friendly team who were helpful with any queries

Manuel · 10 November 2023

★★★★★ 4/5

Google

I certainly recommend burchell Edwards very helpful & professional Olivia

Yadwinder · 10 November 2023

★★★★★ 1/5

Google

I called to arrange a viewing for a property. When I told the agent I already have a mortgage broker for the purchase, they was not interested in showing me the property. They want you to use their own brokee. I've left a number of messages but no one is getting back to me.

Naser · 10 November 2022