Burchell Edwards Shirley reviews in Solihull

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!

Bruno · 25 March 2019

★★★★★ 5/5

Google

Burchell Edwards were great at helping find us tenants. The process was smooth and shafy was extremely professional and organised for us. The team at head office (O'Connell's) were less communicative. But we can happily recommend shafy and his branch for lettings. We will definitely be using him again in the near future. Thanks again to shafy and team for the letting process.

R1T5 · 10 November 2022

★★★★★ 1/5

Trustpilot

Experience with Manchester branch about…

Experience with Manchester branch about Derby Rd in Salford property (Jan 2019): They are either xenophobic or deceitful. I wanted to view the property as soon as it came out on market and they told me they have to arrange viewing with current tenants, who want to get out of contract asap as their relationship broke down and both have new place to live already. So it was very urgent for those tenants to find a replacement. Agency told me they would call me when they arrange viewing - they did not. I called back in 4 days. They said how, sadly, tenants' granny fell ill and they had to go take care of her so they were not at home... but I will be called the next day when they arrange viewing. They didn't call. I called back after two days. They changed their story and said that tenants were so busy with work they simply couldn't find time to arrange viewing (allegedly, these people have new places to live and want to get out of contract asap so surly they would be very eager to arrange viewing). Agent said there is a viewing for the property organised in a few days. I asked why haven't they called me as they promised they would, they told me "you are the first in line". She said they left a voicemail on my phone. I do not have a voicemail function on my phone, so they lied. After this experience, I would never deal with them again in any shape or form. They are nasty and not doing their job decently, holding those tenants under the contract longer than necessary and not doing everything to arrange replacement. I was not surprised reading all the bad reviews here.

Dawn · 30 January 2019

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

Manchester City Centre - Do not use these estate agents!!!

Do not use these estate agents!!!They are absolutely terrible. 18 months in a 2 bed flat in Manchester has cost me over £500 in admin fees, paying to move in, renew contract, leave the property and for a reference. I have been informed by a former employee that these are not compulsory and not their minimum fee, they hike up fees well above the agency minimum to get commission when people pay them. Appalling by any means, but especially when considering we had broken bathroom lights for 8 months when moving in as they ignored the numerous reports of faults with exposed wires hanging from the ceiling in a wet room, among many other problems.

Customer · 13 December 2018

★★★★★ 1/5

Google

Customer service is terrible here. Always get told will get a call back and never do. Always have to ring up and chase up on what I shouldn’t because the agents aren’t doing their job. This branch needs to learn to deal with issues and actually speak to customers rather than keep making excuses. As a whole very slow in responding to queries, and no one ever there who can actually tell you what is happening with your property! Not happy at all

S · 11 November 2018

★★★★★ 1/5

Google

If I could give negative stars I would! A client of my own knows both Jamie Smart and Tim Burchell and I used Burchell Edwards due to this. I wish that I had gone with Smart Homes. After the initial deal you no longer get to deal with the agent/manager but are passed to other staff. Its high charges are not warranted as first my house was left unsecure after block viewings, paperwork my wife completed was filed and not passed to the solicitor, my driving license was renewed and this was again sat on and not passed on to the solicitor which caused delays in the process. I doubt very much that any rebate on the fees will be given as would never use them again. I have a large network of clients and all are horrified when I tell them. Word Spreads!

Gary · 11 November 2018

★★★★★ 1/5

Trustpilot

KEEP WELL CLEAR OF THE DURHAM BRANCH

where do i start, if i could give 0 starts then i would i went to view a property through the Durham branch the house seemed ok with the tenets belongs still in it so i signed and paid i had stressed that the house must be cleaned before it was let to me they said that would not be a problem, when i got the keys and opened the door the smell hit me and straight away i could see it had not been cleaned every room was filthy there was a lot of black mold in the house which with me having asthma was no good for me to live in, there was also lots of rubbish in the outhouses and the decking was unsafe i was also bitten all over my body it was not fit for anyone to live in the property should never have been sighed off i had contacted the estate agents which were rude and said i had no choice but to keep the property but i point blank refused after many phone calls the finally got back to me to say the landlord will be willing to clean the property but that will be it or they would put the house back up for let again and i would receive some of my rent back but i never got anything back and after a couple of months fighting to get my bond back as staff never returned calls or emails i was £920 down plus all phone calls and being charged for council tax water the energy bills for a house that i had never lived in the stress and upset they caused me and not getting an apology is so unreal very unprofessional company i stress to people to stay well clear!!

Kelsey · 19 October 2018

★★★★★ 1/5

Trustpilot

I was left sitting outside a property…

I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Miss · 7 August 2018

★★★★★ 1/5

Trustpilot

Sonia was anything but helpful. (Chris was nice though)

Was contacted by a landord of a lovely little flat in Stockport and given the all clear to move in that Saturday. Sonia (whom failed to turn up to the viewing) then called us a few days after, telling us that we were unable to move in as the landlord had “disappeared”. We were devastated. Have been attempting to contacy them since and have been told that the landlord was still AWOL. Cut to today - we find out that she had simply decided to give the flat to someone that she personally prefered and they have been living there for around a month now. Beyond insulted, upset and angry. Will not be using again.

Christopher · 7 August 2018

★★★★★ 1/5

Trustpilot

Manchester Didsbury office

Used the Manchester Didsbury office to rent a property and I will never use them again. Not only were the fees ridiculous, they were slow with responding to maintenance issues and when they finally did the staff members had a bad attitude. I had damp and mould in my flat which never got resolved and now they are not responding to my calls and emails in regards to returning my deposit. I have never been so unhappy with a service.

Kerri · 2 August 2018

★★★★★ 1/5

Trustpilot

Used the Harrogate Office whilst…

Used the Harrogate Office whilst renting in Ripon. Firstly take pictures the day oh go round with their agent. Ensure you have some form of dialogue with the landlord as the agent won’t respond and won’t assist with any works such as mould, damp or faulty appliances. The landlord won’t be told either meaning if they do inspect they won’t know of the issues and then be in shock they hadn’t been told. It’s what happens when children are given jobs of responsibility.

Corene · 28 July 2018

★★★★★ 1/5

Trustpilot

DO NOT TOUCH THIS AGENCY

DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.

Dane · 11 July 2018

★★★★★ 5/5

Trustpilot

Outstanding service

From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.

Ian · 22 June 2018

★★★★★ 1/5

Trustpilot

Not worth one star

Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.

Amber · 13 June 2018

★★★★★ 1/5

Trustpilot

Very rude service

Very rude service, shouty staff, name Olivia. We made an offer to buy a house from this estate agent and they were not EVEN bothered to ring us back, promised that will ring, on the phone being extremely rude but never did. Feel sorry for the vendor.. if he knew how they sell his house... Also, not knowledgeable, anything we asked about the house even the most basic questions as to whether there is a chain- they didnt know!?? Will advise EVERYONE stay away from these agents as they are just wasting people's time, we viewed the house twice and we're seriously interested in buying itWell, we are buying a house next door's from other agents, of course, who are a lot more helpful and doing business right.

Anonymous · 31 May 2018

★★★★★ 5/5

Google

Great team, we're very helpful throughout the process. Kept me updated. Would highly recommend these guys.

M · 15 December 2023

★★★★★ 1/5

Trustpilot

Be careful if you have to deal with them

Not a great company. They wrote into our contract to say that I give them the right to sign me up to the utility company of their choosing (i guess for commission) which was Spark energy. It took me 3 months to sort this mess out as I didn't realise that the property had a prepay meter. They said that we could go to the local branch close to our old property to give our ID documents but the other office wasn't aware of us or that we were going? They lost our ID and we had to go to get it verified twice. Communication was not ideal between us there was some confusion over what furniture would or wouldn't be in the property and they changed the details on questioning. They did not take an inventory when we moved in. Our deposit was moved to a different deposit holding service soon after we moved in (??) and we got countless letters about that. Personalities of the people we dealt with from this company (4 in total) ranged from slightly incompetent to pushy and I got/get the feeling that I'm not being told the truth all of the time. Would prefer not to deal with them in future.

Maryanne · 15 April 2018

★★★★★ 1/5

Trustpilot

“Worst service and company!!" Cheadle…

“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (sold).Do not use this estate agent very bad service and they are an absolute disgrace, we not happy at all. They are useless.

Mick · 29 November 2021

★★★★★ 1/5

Trustpilot

1 star is too good for this company keep well away

1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.

Steven · 14 March 2018

★★★★★ 5/5

Google

Great service. Thank you louise

Zillur · 12 July 2024

★★★★★ 1/5

Google

Never, ever again. One of the worse experiences I've ever had. Promise the earth but deliver nothing. They fail to tell you it's a 26 week contract and they have to be the sole vendor, so if you're unhappy with the service, you are stuck with them. Didn't hear off them for about 2 months and it took a phone call from me to them to find out what was going on. Have emailed them and phoned them twice in the past week to let them know I'll be going elsewhere and I've just had a phone call back to say it expires next week and there is a 14 day cooling off period?! Yet again, they never tell you this. I make the 1st march to the 6th September 27 weeks...? Avoid. Avoid. Avoid. I only put one star as I couldn't put zero.

Jake · 11 November 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 1/5

Google

If I see a house listed by Burchell Edwards, I'm not even interested in it. They are only interested in you using their "in-house broker services", and will not even allow a prospective buyer to arrange a viewing if you refuse or already have a broker you're using. If you are a seller OR a buyer, avoid, avoid, avoid using them.

Syed · 10 November 2022