Every review we hold for the Slough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy experience with Oakwood Estates has been disappointing, contrary to the many positive Google reviews, which I suspect are written by their marketing team.
The estate manager, Charlie Aldridge, acted very unprofessionally during our departure after a one-year stay. They are attempting to withhold our deposit by providing unreasonable repair quotations.
It is expected that there will be some wear and tear after a year of occupancy, but Charlie Aldridge seems unable to understand this basic principle. She appears to be trying to retain the entire deposit for questionable reasons.
Priyan · 27 July 2024
Agent replied · 26 August 2024
Dear Priyan,
I confirm we take all feedback seriously, and we are disappointed to hear that your departure from the property did not go smoothly.
We can assure you that we adhere to Googles strict policy and all our positive reviews are genuine and come from satisfied customers. Please note that subject to Google guidelines you appear to have left two separate live reviews on our account which is deemed to be a violation.
We understand your frustration regarding the deposit deductions. Our policy is to return deposits in full, minus any deductions for legitimate repairs beyond normal wear and tear.
We would like to investigate this matter further. Could you please contact us directly to discuss the specific repair quotes you received, a member of our senior team is available to speak with you and ensure a fair resolution.
We are confident that by working together, we can reach a solution.
Kind regards, Rowan, Marketing Team
★★★★★ 1/5
TrustpilotALERT..
Buyer Experience with Oakwood Estates, Kenyon Way, Langley, SL3
I would like to share my experience to help other potential buyers be cautious. In October 2024, I had an offer accepted through Oakwood Estates for a 2-bedroom ground floor flat on Kenyon Way, Langley, SL3. At the time, I was informed that the property was not in a chain.
Based on this information, I proceeded with all necessary steps: instructing solicitors, arranging a survey, and securing a mortgage offer. Unfortunately, after incurring costs of around £1,300, I was later informed that the seller had not yet secured an onward purchase. This caused delays, and eventually the sale fell through. My mortgage offer expired, my solicitor’s fees and survey costs were lost, and the purchase did not complete.
What has been particularly disappointing is that, despite this, I noticed the property is still listed for sale almost a year later.
I have no personal issue with the estate agent, but I want to raise awareness for other buyers. My advice is to proceed with caution, confirm all details about the seller’s position early on, and protect yourself from potential financial loss.
Prabean · 4 September 2025
★★★★★ 5/5
GoogleI sold my property in langley .
Konor and Kane were very nice and worked hard to complete the deal in time thanks .
Tejinder · 8 November 2024
Agent replied · 22 November 2024
Wow! Thank you for the glowing 5-star review! Your kind words motivate us to keep delivering exceptional service. We will pass this on to Conor and Kane, Thank you, Amber - Marketing Team
★★★★★ 1/5
GoogleI had a mixed experience with Oakwood Estates. Initially, they were helpful in finding a place for me, and I stayed in a property managed by them for 15 months. For the first 12 months, my monthly rent was £1850.
However, I was surprised and disappointed when Oakwood Estates increased the rent to £2015 without any clear justification. Consequently, I decided to vacate the property.
After issuing my notice to leave, I noticed that Oakwood Estates advertised the same property for £1975.
Additionally, throughout my tenancy, there was no maintenance. Upon vacating the property, I was issued an abnormal quotation for rectification that far exceeded the value of my holding deposit, which I found unreasonable.
This was my experience with Oakwood Estates. I hope this review helps others make informed decisions.
Priyan · 27 June 2024
Agent replied · 26 August 2024
Dear Mr Senarathna
Thank you for taking the time to share your experience with Oakwood Estates. We sincerely apologise that during the final months of your tenancy we did not meet your expectations.
We understand your frustration with the rent increase after 12 months. Rent adjustments are sometimes necessary, but we strive to communicate them clearly and fairly. We would appreciate the opportunity to discuss the specifics of your rent increase further.
Regarding the advertised rent after you vacated, please know that rental prices can fluctuate based on market conditions and property availability. We apologize if this caused any confusion.
We take maintenance requests seriously and aim to address them promptly. If there were instances where maintenance requests were not addressed to your satisfaction, we would appreciate it if you could provide more details so we can investigate and improve our service.
The quotation for rectification after you vacated the property is based on a professional third party assessment of the damages identified. We understand that the cost might seem high, and we are happy to discuss the details further to ensure fairness. If you are still unsatisfied then you can always appeal and have the case decided upon via the custodial schemes Alternative Dispute Resolution (ADR).
We value your feedback and appreciate you bringing these issues to our attention. It allows us to identify areas for improvement. We are committed to providing a positive experience for all our tenants.
If you'd like to discuss your experience in more detail, please feel free to contact our Property Management team directly on 01753 783945 or forward your response in to management@oakwood-estates.co.uk - We'd be happy to address any specific concerns you may have.
Kind regards
Rowan, Marketing Team
★★★★★ 5/5
GoogleIt was a pleasure working with this estate agents to buy our first property. Conor went above and beyond and took care of us.
AJ · 5 November 2024
Agent replied · 12 November 2024
Your 5-star review is a testament to our dedication! Thank you for recognizing our commitment to quality. We look forward to serving you again soon. Best regards, Amber - Marketing Team.
★★★★★ 5/5
GoogleChantelle from Oakwood was really fantastic. The way she Handel things makes life easier. Everything was straight forward. At some point of time we had some issues in our mortgage and when explained to Chantel she worked it out very well quick and efficient. Thanks a lot and keep rocking . A good asset for Oakwood. Good luck for the whole team.PositiveResponsiveness, Quality, Professionalism, Value
Bertinrickky · 17 June 2021
Agent replied · 16 June 2024
Thank you so much for leaving this great review. The Langley Sales Team are grateful for your feedback and on passing the comments on to Chantelle she was totally 'made up' with what you had to say about her. We wish you all the best with your next chapter.
Yours sincerely
Elle Godfrey
Marketing Executive
★★★★★ 5/5
GoogleKane is a great associate of Oakwood who helped us get right property and proactively assisted in getting to closure
RD · 26 December 2024
Agent replied · 9 January 2025
Wow! Thank you for the glowing 5-star review! Your kind words motivate us to keep delivering exceptional service. We will pass this on to Kane, Thank you, Amber - Marketing Team
★★★★★ 5/5
GoogleLena dealt with the sale of our house and from introductions to completion she was a pleasure to work with. She dealt with all our queries and concerns, kept us informed and chased relevant parties to get the sale completed quickly. Our experience has been great and would definitely recommend Lena and Oakwood Estates Langley.PositiveResponsiveness, Quality, Professionalism, Value
Bhanu · 17 June 2022
Agent replied · 16 June 2024
Thank you Bhanu for providing us this feedback. It’s great to read that you had a positive experience with Lena and the Langley Team. I have of course forwarded your comments across. We wish you all the best with your new chapter. Yours sincerely, Elle Godfrey, Marketing Executive
★★★★★ 5/5
GoogleSarah Merritt has been magnificent in securing new tenants. Always kept communication open and kept me in the loop. Some stressful times but Sarah dealt with my queries promptly and efficiently. Her work ethics were excellent, she made sure to go the extra mile to get pass the line. Happy Landlord, Happy Tenants. Highly recommend Oakwood Estates Langley
Satpal · 17 June 2022
Agent replied · 16 June 2024
Thank you Satpal for sharing your experience. Sarah was thrilled to receive your feedback and pleased that all parties were happy with the service. Your recommendation is much appreciated and we wish you all the very best with your tenancy. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleAmazing agency to work with ! The whole process of purchasing our property was so smooth from beginning to the end. Kane has a done a remarkable job in getting the queries resolved in no time. 5 stars from us.
Bhupendra · 2 November 2025
Agent replied · 23 November 2025
Thank you, Bhupendra, for your 5-star review. We’re so pleased to hear that your property purchase went smoothly from start to finish. Kane will be delighted to know his efforts and quick responses made a positive impact. We truly appreciate your feedback and wish you every happiness in your new home. - Ella, Oakwood Estates.
★★★★★ 5/5
GoogleBrilliant service and top class communication. Conor kept us up to date with everything and and it is only because of him we found a wonderful home and completed on time. Welldone Conor and you are a great asset for your team! Keep up the good work.
Arti · 17 June 2023
Agent replied · 16 June 2024
Dear Arti, thank you for your 5 star review, Conor and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. We wish you all the best in your new home. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleFive star experience from start to finish, our primary contact being Conor at the Langley branch.
House took approximately 5 weeks in accepting an offer, with completion being 13 weeks later.
Dealing with Conor throughout the whole process was a major help. With a number of queries to resolve in the sale, especially in the last few days before exchange, help & guidance was always at hand.
To anyone thinking which estate agent to proceed with their property sale, Oakwood & Conor at Langley come highly recommended.
George · 17 May 2024
Agent replied · 16 June 2024
We are so grateful for your 5-star review! Thank you for sharing your experience. Warm wishes, Rowan - Marketing Team.
★★★★★ 5/5
GoogleWe dealt with Emmanuel McCalom when we needed to re-rent out our maisonette he was respectful to our requests and very helpful. Emmanuel dealt with us and our new tenant's very professionally and the change over went quickly and smoothly from old to new tenants in less than a month What a great service Thank You Colin & Lynne RichardsonPositiveResponsiveness, Quality, Professionalism, Value
Colin · 17 June 2021
Agent replied · 16 June 2024
Thank you Colin & Lynne for your review. I have of course passed your comments on to Emmanuel who is delighted that the rental was a success. We wish you all the best with the tenancy. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleWe had an excellent experience with the Oakwood Estates Langley office throughout the sale of our home and couldn’t be happier with the service we received. …
Karam · 17 February 2026
Agent replied · 17 April 2026
Hi Karam,
Thank you so much for your fantastic 5-star review. We really appreciate you … More
★★★★★ 5/5
GoogleMoving and finding a property is not an easy task, especially if you're moving from another country. Sarah Merritt made the process smooth and stress-free by keeping me in the loop and providing professional advise. I would highly recommend Oakwood Estates based on my experience.
Shahid · 17 June 2023
Agent replied · 16 June 2024
Thank you Shahid for sharing your experience of moving from overseas. Sarah was delighted to receive your comments and pleased that she was able to assist you with the move. We hope you are settling in well and wish you all the best with your new chapter. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleUsed a couple of estate agents before going with Oakwood Estates and they were by far the best. Proactive with what they do, in constant communication throughout, impressed with how they conducted viewings etc. Everything they did was of the highest quality. Would definitely recommend. Thanks to Jodie and the rest of the team at the Langley branch!PositiveResponsiveness, Quality, Professionalism, Value
S · 17 June 2021
Agent replied · 16 June 2024
Thank you for your review Sam,
Jodie and the rest of the Langley Sales Team will be extremely pleased with your feedback. We wish you all the best with your future endeavours.
Yours sincerely
Leanne McCarron
Customer Services
★★★★★ 5/5
GoogleVery good experience with Oakwood with selling our property. It took Conor O'Neill just one open day to get us a buyer. Conor was extremely helpful in coordinating with various parties and making sure the process completed seamlessly. Overall very happy with the service
Nadeem · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave Oakwood Estates a review Nadeem, we are so glad that you were able to find a buyer quickly and that you had such a positive experience.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleHaving just completed on a very complicated, protracted and lengthy sale, I cannot praise the professionalism, dedication and communication skills of Oakwood Estates Langley, highly enough. Initially, Conor produced, from our brief, an extremely high quality and detailed brochure, including aerial images.
The conveyancing produced an endless stream of problems which were very impressively handled by Chantelle Lumley.
The patience, professionalism, subject knowledge, dedication and empathy, shown by Chantelle, throughout the whole journey was more than special. We cannot thank her enough and
we would recommend this team of experts, without reservation.
Rosy · 18 March 2024
Agent replied · 16 June 2024
Wow, this is very good to hear, thank you for the fantastic 5-star review! We're delighted to know we hit the mark for you. Your feedback encourages us to strive for excellence and we will pass this on to Connor.
Kind regards,
Olivia- Marketing assistant
★★★★★ 5/5
GoogleRecently sold my house through Oakwood Estate Agents, Langley.
Professional and reliable service from Conor and especially Chantelle. Chantelle put my mind at rest numerous times and achieved our stated deadline moving date with her experience and professionalism. Would highly recommend them.
Lee · 17 June 2023
Agent replied · 16 June 2024
Thank you Lee for this glowing review we really appreciate you taking the time to provide Oakwood Estates some feedback.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleI recently completed my house purchase with the help of kane Taylor. He support us to complete whole process very smooth and stress free . I really thankful to him and highly recommend their services.
Pinder · 24 October 2025
Agent replied · 23 November 2025
Hi Pinder, thank you for the wonderful 5-star review! We’re thrilled to hear that Kane was able to support you through a smooth and stress-free house purchase. We really appreciate your recommendation. - Ella, Oakwood Estates.
★★★★★ 5/5
GoogleIthas been a delight to work with Kayne taylor and many others in Langley office.Will use them most definitily in future.Many thanks to everyone iin Oakwoods Langley Office .Great people to work with.
Surjit · 2 November 2025
Agent replied · 23 November 2025
Thank you, Surjit, for your 5-star review. We’re delighted to hear that working with Kane and the Langley team was such a positive experience. Your kind words mean a great deal to us, and we truly appreciate your continued trust. We look forward to working with you again in the future. - Ella, Oakwood Estates.
★★★★★ 5/5
GoogleThe team was amazing and helpful, Aleksandra was great, she is very polite, professional and quick with the responses and very helpful through my experience of renting
Meral · 17 April 2024
Agent replied · 16 June 2024
Wow, thank you for the fantastic 5-star review! Your feedback encourages us to strive for excellence and we will pass this on to Aleksandra. Best wishes, Rowan - Marketing Team
★★★★★ 5/5
GoogleOakwood is a highly competent letting agency. They have handled my property for letting purposes in a very professional way. Sarah Merritt is an excellent coordinator in the Langley office. She is very prompt in responding and understanding issues.
Indranil · 17 June 2023
Agent replied · 16 June 2024
Dear Mr. Dhar
Thank you for your recent review you left for Oakwood Estates, and particularly for Sarah Merritt from the Langley branch. She will be delighted to hear that you gave her such good feedback.
Yours sincerely
Claire Davies
Marketing Assistant
★★★★★ 5/5
GoogleWe really like Abby because she was professionally in all views that we had with her.
Florin · 17 March 2026
Agent replied · 17 April 2026
Hi Florin,
Thank you for the 5-star review. We're so pleased to hear you had a great experience with Abby and that her professionalism stood out during your viewings. We really appreciate your support. - Ella, Oakwood Estates.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
