Connells Slough reviews

★★★★★ 5/5

Trustpilot

Brilliant service from Ella

We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.

James · 8 October 2026

★★★★★ 5/5

Trustpilot

We have a really good experience…

We have a really good experience selling our property. Firstly we met with Fern who showed us round a property and we realised we need to put our on the market. Fern helped us arrange an appointment with Simon to come and see our property.Simon explained everything clearly and if we had any questions we could go into the office and ask. Fern was very good at keeping us up to date with things as we went along. It didn’t take long for the property to sell which was great as we didn’t need to have lots of viewing as my brother wasn’t well at the time and needed rest. I would highly recommend Fern, Simon and the team in chipping Norton office

Ms · 22 January 2026

★★★★★ 4/5

Trustpilot

Not the best experience in relation to…

Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.

Jaspreet · 23 September 2026

★★★★★ 5/5

Trustpilot

Charlie was great throughout the whole…

Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.

Mr · 15 May 2026

★★★★★ 1/5

Trustpilot

Landlord's perspective - terrible

From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.

Simon · 13 May 2026

★★★★★ 5/5

Trustpilot

Luke will go a long way

Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.

Mrs · 4 September 2026

★★★★★ 5/5

Google

I'd like to thank Bal and the Lettings Team on helping me get my flat rented in such a quick time. The whole service was excellent from start to finish and they were very supportive on helping me resolve issues with my previous tenant. Keep up the great work.

R · 10 December 2025

★★★★★ 5/5

Trustpilot

Great service

Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊

Michael · 17 March 2026

★★★★★ 5/5

Trustpilot

I cannot fault Maria

I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.

Jo · 19 March 2026

★★★★★ 5/5

Google

I want to recognise Anthony, Ryan and Ali for their outstanding customer service from Slough Connells branch. I feel that as a customer I was put at the forefront every time I had an enquire and made sure they kept me up to date. No question has been too much and they prioritised me as a customer throughout the entire journey. Buying a home can be a stressful experience but I strongly feel they alleviated some of that stress from me purely by being professional, informative and customer centric. Thank you team Slough

Gramos · 3 April 2026

★★★★★ 5/5

Trustpilot

Always have a good experience dealing…

Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!

Sasha · 10 September 2026

★★★★★ 5/5

Trustpilot

An excellent estate agent!

Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.

Linda · 19 March 2026

★★★★★ 5/5

Google

Kuldeep is really helpful. Very happy Thank you for Slough Branch

Tamalika · 11 August 2026

★★★★★ 5/5

Google

Exceptional service from Ryan, who went above and beyond! As first-time buyers, we had countless questions, and Ryan was always patient, responsive, and approachable. His knowledge and dedication made finding the right house so much easier. He consistently checked in on us throughout the buying process and offered assistance at every step. After dealing with many agents, my partner and I are incredibly grateful to have worked with Ryan, he is a true asset to the company!

Marissa · 24 October 2024

★★★★★ 5/5

Google

Ryan from Connells was amazing. A really genuine guy who gave me a lot of really useful advice and information as I was a first time buyer. Very different to other estate agents where you feel like they are trying to squeeze every penny out of you. Ryan was definitely on my side and was available at any time of the day or night to answer questions I had. Would highly, highly recommend!

Omar · 25 November 2024

★★★★★ 5/5

Google

Slough connels excellent service. Supported staff.. Especially Kuldip. Great support from start to finish for me and my wife as first time buyers. I highly recommend.

Harminder · 3 April 2026

★★★★★ 5/5

Trustpilot

I would like to express my sincExceptional Professionalism and Support from Ben Medellinere…

I would like to express my sincere appreciation for the exceptional service provided by Ben Medellin at Chancellor’s Notting Hill. Ben assisted me in finding my new apartment in Notting Hill and demonstrated professionalism at every stage. He responded to all queries quickly and clearly, and he managed the communication between myself and the landlord with efficiency and tact. His manner, clarity, and reliability made the entire process smooth and efficient. I am very grateful for his excellent service.

Antonio · 29 September 2026

★★★★★ 5/5

Trustpilot

Sagarika was incredibly helpful

Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!

Marta · 19 May 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Google

I recently worked with Mr. Ali Salim from Connells at Slough and was thoroughly impressed. Ali is a hardworking professional who provided excellent guidance in our apartment search. His deep knowledge of the local market and expertise in property auctions were invaluable. Ali’s helpful nature, kind behavior, and polite demeanor made the entire experience stress-free and enjoyable. He consistently went above and beyond to meet our needs, always available to answer questions and provide support. Overall, Ali Salim’s dedication and genuine care for his clients make him an outstanding choice for anyone looking to buy or rent property in Slough.

Arijit · 28 May 2024

★★★★★ 4/5

Trustpilot

Viewing went well and was well guided…

Viewing went well and was well guided and explained. The follow-up was useful and well conducted.

Mr · 19 May 2026

★★★★★ 1/5

Google

AVOID THIS AGENCY FOR TENENACY !! I have rented a flat in Slough High Street with Connells and vacated by 3rd week of November 2025. They are very lethargic to refund my deposit until today. Close to a month's time, even after multiple calls and emails, they kept my deposit file with the branch without any action. Lame reasons they say everytime though landlord has given his confirmation on the deposit release and bank details of self has been shared by 1st week of Dec. Failing to do their own work, they blame their deposits and accounts team for holding my deposit, while I myself had to call the deposits and accounts team to learn the fact, the Slough branch has not passed my file to them for action. Even after 40 days since my keys are handed over, I'm still waiting for my deposit refund. If someone is able to spend their mornings on calls with different internal teams of Connells, you will be the best candidate for tenenacy with this branch. - Frustrated Tenant waiting for ages to get the deposit back.

Rohinthh · 2 January 2026

★★★★★ 5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

★★★★★ 1/5

Google

It has been a little over 2 years now since I first decided to rent my flat in Slough with Connells. There were tons of letting agents who had approached me to utilize their services, but I somehow decided to pick Connells as they had made big promises on how efficiently they will be able to manage my property. Frankly, in this past year, not one week has gone by where I didn't regret my decision. While the first year was relatively smooth sailing, there were always indications of how abysmal the whole experience is going to turn out - not always returning calls, me having to chase them for the smallest of issues, avoidable errors in putting together simple documentation - from the tenancy agreement to maintenance certificates to issuing the wrong rental statement. They issued me a boiler installation certificate with the wrong address, and it has been 8 months since I asked them to correct it, and I am still chasing them. 240 days later!!! But this past year, Connells has just been a colossal disappointment. My tenant had complained of mold in the flat and Connells, as managers of the flat, were responsible to look after the issue promptly. Not only did I have to chase them numerous times to get the issue looked into, the tenant also shared similar frustrations with me, as he had tried to reach Connells several times to report the issue, but he had received no assurance that they will look into the problem. After much back and forth, they managed to get the right contractors to investigate the problem only 3 months later - first there was confusion between the head office and Slough office on who sends the contractor, then they send someone to inspect the roof (when there was nothing wrong with the roof!!). By the time, the right contractors went in to inspect the issue, the problem had already worsened - it was later determined that the mold was because of a leaking pipe, which could have been identified much earlier and limited the damage significantly. Given this was not potentially the tenant's fault, it was agreed, after much deliberation, to give the tenant a compensation of 50% off on the rent for a month - but given how much of this was owing to a fault on Connell's part in getting the issue resolved promptly, I asked Connells to bear half of the loss. First Connells refused to admit they were at fault and then when I pressed on, they eventually agreed to compensate me £150 as they accepted responsibility in the delay in getting contractors in + agreed to reduce my service charge from 8% to 6%. This was agreed almost 2 months ago and I am still waiting to be compensated. Two rent cycles have gone by and Connells has done nothing to either redress the matter nor do I have the updated boiler certificate. I have sent hundreds of emails to Balreet Grewal from the Slough office and Emily Sheehan and Beth David from the head office and I have been met with radio silence. I barely managed to speak to Bal two weeks ago and he said he had instructed head office to take care of it and should be done soon, but still nothing! Why should I be caught in the cross fire between the Slough office and the head office. I pay about £100 per month to Connells for management of my flat only to be given this dreadful service. I am writing this review now because I am frankly tired of chasing Connells. Overall, I would not recommend Connells to anyone in search of reliable and efficient property management services. Their consistent delays in communication and subpar service have only served to exacerbate the situation these past few months.

Kazikk75 · 28 April 2024