Bairstow Eves Sittingbourne reviews

★★★★★ 5/5

Google

I have just moved into my first house this week after renting almost 11 years and Amelia was instrumental behind the move from day one. I was so impressed by Amelia's professionalism and willingness to help beyond her remit to make sure my whole conveyancing process follow smoothly. Amelia was outstanding in resolving any queries I had during the whole conveyancing process and always made her available to my constant queries. The last bit of exchange/completion process of the whole contract was very stressful due to vendor's onward move delays but kudos to Amelia she handled it like a pro and gone out of her way to make sure it was done within my absolute required time frame. I owe a lot to Amelia for making my dream a reality and would highly recommend her for being the best estate agent ever. I really hope she gets all the recognition for her amazing work and wish her all the very best in future. Amelia you are an asset to Countrywide and you are a star. Regards Saadat

Saadat · 16 October 2023

★★★★★ 5/5

Google

Simply put, Amelia is absolutely brilliant at her job. My house move was not straightforward or simple, there were numerous ups & downs along the way but if it wasn't for Amelia I would have given up completely. Her focus and dedication to her clients is second to none and I can't recommend her highly enough. She is exceptionally professionally, knowledgeable and keeps her clients informed every step of the way. I now consider Amelia to be a friend to me and my family. If you want to find a new home, put your trust in Amelia and she will look after you from the start to completion.

Laura · 16 October 2023

★★★★★ 5/5

Google

Taryn has been nothing short of amazing - super helpful and friendly. Highly recommend 10/10 👌 …

Kara · 16 February 2026

★★★★★ 5/5

Google

Absolutely amazing service! Would 100% recommend. We had some issues with our solicitors during the process which unfortunately caused delays but Bairstow Eves were so helpful, communicative and trustworthy throughout the entire process. Couldn’t recommend or thank them more! Lovely people all around :) Big thanks to Abbie, Kelly and Amelia you guys were wonderful

Ollie · 14 December 2024

★★★★★ 5/5

Google

I recently secured employment overseas and I needed to LET my property. I can honestly say that Bairstow Eves made the process of preparing my property for LET effortless. From the moment I contacted them, they were fantastic. Everything was explained comprehensively, and they took time to answer any of my questions. The advertising of my property was excellent. My tenant fully checked. The admin including the online landlord portal is excellent so this means that I am kept informed about everything. Shout out goes to Carina, Nic and Tracy - you guys are amazing! I hope you enjoyed the cakes! :)

Ricky · 17 August 2023

★★★★★ 5/5

Google

Recently I reached out to Bairstow Eves to enquire about letting as I was just transferred to Sittingbourne by my company. Tracy Scott picked up to call and she promised to call me if anything comes up. A few days later she called to inform me about two different flats, she make viewing arrangements and I was available to view the apartment. She was really helpful to show me both flats. She made sure I fill the required form and she keep me updated. She is friendly, helpful and diligent in her job. Thank you Tracy Scott

Sodiq · 18 July 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

From the first day I walked into Bairstow eves Sittingbourne, to the day we viewed as a family and the day we moved all in, one thing was consistent all through - the genuine interest to help. The staff we've spoken to ever since have shown this attribute consistently. Keep up the good work Bairstow eves 👍. Nick was absolutely charming in his demeanor and desire to help right through..

MindersTouch · 15 November 2023

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

I have just sold my flat with this agent and the service was impeccable from start to finish. Amelia was very personable and kept in touch with me at all times to keep me updated on the progress of the sale. I would highly recommend this agent to sell your home in the Sittingbourne area. Keep up the great work.

Michelle · 13 May 2024

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

I recently had my house valued by Bairstow Eves. The customer service was consistently high across the team. In my valution appointment it was nice to be shown who the whole team where. People buy people, not just a service and these are the people I would recommend.

Julie · 9 April 2026

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

Bairstow Eve team in Sittingbourne has been incredibly professional both their morgage and letting teams, I cannot fault them for any reason. They dealt with people professionally and guiding you step by steps to your enquiries. The letting team are exceptional when it comes to updating you on your rent and repairs. I’m having a very interesting experience with them at the moment and I hope it continue like this. Very good management.

Victor · 13 June 2023

★★★★★ 5/5

Google

Had an excellent experience with Bairstow Eaves, they were knowledgeable, and even though I had researched the subject quite well ahead of time, their knowledge and competence really gave me the confidence I needed during this big transaction. Especially thankful to their mortgage broker service and Abbie Mewett, top rate.

Robert · 16 March 2026

★★★★★ 5/5

Google

I would whole-heartedly promote the Bairstow Eves Sittingbourne Lettings team, not only for their exceptional professionalism, clear (non jargon!) talking and efficiency, but more than that, I cannot thank them enough for their kindness. I lost my mother shortly after deciding the let my property; Carina, Nick, Tracy and the team were empathetic and understanding throughout and continue to be a pleasure to work with.

Lucy · 15 December 2023

★★★★★ 5/5

Google

I have no words to express myself. Amelia and her team were brilliant! We have an opportunity to buy the house that we were tenants. It was a great opportunity for us and she helped us to achieve our dream. I'm really thankful for everything she has done for us.

Nathalia · 23 September 2024

★★★★★ 5/5

Google

I let a property through Bairstow Eves, have done for a number of years and during this time have found their service to be professional and thorough. My main praise though goes to Sue Sanderson, property manager; Sue is an exemplary professional, she keeps me updated and informed on any works that need attending to, she is calm, measured and thorough in her attendance to any property matters, she provides excellent customer service and is a pleasure to deal. Well done Sue.PositiveProfessionalism

Martin · 27 August 2022

★★★★★ 5/5

Google

The letting agent my wife and I deal with is Tracy Scott at their Sittingbourne, Kent branch. She has always been extremely helpful and responsive to any matter that might have arisen, including dealing with the delicate issue of a tenant that Bairstow Eves put forward who was a much needed carer and required help to provide an approved temporary work visa from our Government. Tracy is the epitome of Good Customer Service and a credit to her Company. Colin Brown.PositiveResponsiveness

Colin · 27 August 2022

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

30-11-2020 Tracy Scott from Bairstow Eves/Countrywide Mann letting ,in Sittingbourne Kent. Has been professional genuine and very helpful. She is always available for calls and replies her emails The same day. A massive thank you to Tracy , great example for Bairstow Eves in Sittingbourne. Every letting agent needs some one like Tracy.I would recommend Tracy to All landlords and tenants. Landlord Tracy Scott & Kelly Harrisan, the letting agent at Bairstow Eves in Sittingbourne ,are , very helpful and always go the extra mile to help. Absolutely lovely people. Thank you ever so much for your time and help. (07-02-2020. ) Tracy Scott The letting agent at Bairstow Eves in Sittingbourne is always polite, efficient, first class support, first class admin and work.She has gone out of her way to help again and again . Thank you . She is a Diamond young lady. Highly recommended.

James · 13 June 2022