Bairstow Eves reviews

★★★★★ 5/5

Google

Have viewed and purchased property through Bairstow and have dealt with Taryn. From the moment we met her at the viewing and through to sale she has always been happy and a delight to speak to. Taryn has kept us updated and been quick to answer any queries. Would recommend to anyone wanting to buy or sell property, especially anyone wanting a personal contact and someone who actually wants to help.

Liana · 2 April 2026

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

I bought my property through Bairstow and sold it through them too, on both occasions they were very professional and helpful. Taryn kept me informed all the time and was a great help when liaising with the new buyer.

Louise · 2 April 2026

★★★★★ 4/5

Google

Leah is efficient, friendly, honest and transparent. She was always willing to go an extra mile to help whenever i approached her. I would highly recommend her to someone looking for a smooth and supportive house search experience.

Barbie · 26 March 2026

★★★★★ 5/5

Google

David came to my house yesterday to have a look and give me a valuation. He was polite and very helpful. He also explained a few queries I had about what i should do . So thank you David

Josephine · 16 March 2026

★★★★★ 5/5

Google

The Manager Tracy is very efficient and knowledgable. Leah also went out of her way to help with my change over of tenants from running keys down to the property to recommending a really good cleaner. Thank you Leah

Debbie · 16 March 2026

★★★★★ 5/5

Trustpilot

Joshua and Lewis - Bairstow Eve Sittingbourne

I’ve recently completed on my sale of a leasehold flat - I mainly dealt with Joshua Whalley and Lewis Wood and they were both absolutely superb! My solicitors were absolutely awful and the Sale took 7 months, the guys and Bairstow Eve Sittingbourne always reassured me, always went out of their way to help me and find answers and very kindly assisted when the Soliciors should have!

Connor · 28 March 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 1/5

Google

Avoid this agency for buying your property. They fail to declare asbestos or illegal extensions, and lie about anything they can about the property to make a sale. There is no one ever in the office. When we had a survey scheduled on the property once our original offer had been accepted, they were rushing us to proceed quickly throughout this whole process and instruct our solicitors to exchange contracts. Upon the survey report, we offered 10% less than original offer which was declined. Even 5% less was declined. They did not answer any queries from the survey report and blamed the survey company that they would pick stuff out even on new builds (this was very much not a new build).

Felicia · 5 August 2024

★★★★★ 5/5

Google

Amelia & her team have been second to none! Absolutely amazing from start to finish, answering the phone promptly, responding to emails, & generally offering support. They sold my house in less than a week of going on the market and the sale was completed from start to finish within 5 months! Mine was not the easiest sale at all and these guys corresponded with my solicitors as well as those up/down the chain to push things along. We all know that moving house is stressful at the best of times but I can genuinely say that without the support of Bairstow Eves it would have been a genuine nightmare - even on a stressful moving day I didn't need to worry because I knew that Amelia and her team were there to help. Thank you so much!!

Anna · 5 August 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Amelia was my estate agent from Bairstow Eves and Saphire was my mortgage advisor - they worked together as a bit of a double act. This was set up by Amelia at the beginning, which I imagine is intentional on behalf of countrywide. Both of them were very friendly and helpful, getting excitable for me along the way which was nice and helping me to move things as quickly as possible. To be honest, it was me slowing things down as I wanted to make sure I was making the best decisions for me in terms of conveyancing solicitors (I went outside of Countrywide for this) and also for my insurances (again arranged outside of Countrywide). Therefore in terms of the services countrywide provide - I can’t really judge their services because I didn’t use them other than for the house sale itself, although the little box of goodies on my completion date was a lovely touch! In terms of Amelia as my rep - she was amazing and always made herself available or called me back when I needed to speak with her, which was important for me - I felt looked after. I’d love for Amelia to pop by for a cuppa to see the house once it’s renovated - thank you Amelia! 😊

Stacey · 13 February 2024

★★★★★ 5/5

Google

I had the pleasure of working with Amelia on the sale of my parents property which had been rented out through Bairstow Eves, Sittingbourne for the past 17 years. From initial contact to completion of the sale, Amelia has been responsive, professional and patient with any queries we had. Together with Josh, she made sure that anything we asked about and needed was seen to promptly, thereby contributing to the smooth sale process. Even after the sale, she responded to a query I had, making the extra effort to provide an after sales service. Thank you!

W · 11 June 2025

★★★★★ 1/5

Trustpilot

Very unprofessional rental agent

Very unprofessional rental agent. Very doggy. Said I failed my reference when after just 2 days. I provide 2 bank details which one was my salary account and they intentionally did use the salary account. Came back and said the other accounts doesn't have trace of income.They told me the Landlord is going with someone else. Please for anything you do, don't use them except you want to lose your holding deposit or they might make life a living hell for you even if they give you the house. They can do anything for money these lot.

Olumide · 23 May 2025

★★★★★ 5/5

Google

My experience with the lettings branch over the years has always been good. Great communication via phone or email to resolve any issues, and they are always quick to respond and answer my questions. I would in particular like to mention Tracy Scott who has been fantastic over the years with her communication and professionalism. My recent experiences with the team to market my property and find me a new tenant has be very positive. In particular, Nicholas Millen was great in finding me the best tenant and Tracy Annenberg, Lorraine Griffin and Clare Pepper along with the rest of the team helped manage the property very well including when empty for a few weeks after the previous tenancy to make it ready for a new tenancy.PositiveResponsiveness, Quality, Professionalism, Value

Sandip · 30 November 2023

★★★★★ 5/5

Google

My partner and I recently purchased our first home together, we had the pleasure of working with Abbie as our mortgage broker, she came highly recommended by friends. We now understand why. From start to finish, Abbie made the entire process feel seamless and stress-free. She was always just a phone call away, ready to answer any questions with patience and clarity. What stood out most was how genuinely invested she was in our journey, her care and dedication were evident every step of the way. Abbie’s expertise in the field is outstanding. She took the time to thoroughly research and compare options to ensure we secured the most competitive rates available. Her professionalism, knowledge, and personal touch make her an invaluable asset to Bairstow Eves. While we didn’t interact much with other team members at the branch, they were consistently warm, welcoming, and attentive, offering us coffee and friendly service at every visit.

Ollie · 5 May 2025

★★★★★ 5/5

Google

Leah was fantastic in helping us secure our rented property! From start to finish the whole process was smooth!

Jack · 16 February 2026

★★★★★ 5/5

Google

We recently sold our home through the Countrywide group and cannot thank them enough for all the time and effort they put in to help us reach our goal. We dealt with Amelia and she was absolutely amazing. The perfect combination of courtesy and professionalism which really helped at a very stressful time. Even our sellers agents commented on the first class job that Amelia did and I simply cannot recommend her, and Bairstow Eves, highly enough. A big thank you from my wife & I.

Melvyn · 15 November 2023

★★★★★ 5/5

Google

Having purchased our first home with them , we didn't hesitate to use them again for our sale/purchase. We worked with Amelia, Joshua and David for a sale and purchase. Our transaction chain was not smooth (is it ever) due to the chain collapsing when the buyer pulled out. The team worked extremely hard to try and keep it on track but it resulted in the team working hard to resale our house and ensure the chain was moving bringing it to a successful conclusion. Couldn't fault them and would not hesitate to use them again if we ever had to.

Toni · 27 April 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Google

Recently let a property from Bairstow eves, Leah was helping me so much through the process and I extremely pleased with the service they provided

Laura · 16 December 2025