Every review we hold for the Sidcup office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThese guys are very very helpful and emphatetic to tenant's situation. I would recommend everyone to use their service.
Starting from Viewing the apartment, to completing the process, they are very professional.
Specifically in my case, Emma Lowther was very helpful.
Debarshi · 28 March 2024
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services.
★★★★★ 5/5
GoogleGreat choice to sell our property. the initial valuation by Kevin was higher than others but his explanation why it could be achieved gave us the confidence to go with them and the estimate proved very accurate. Through the process the whole team were supportive with a particular shout out to Nathan. Thanks for all your help. No hesitation in recommending to others.
Dan · 14 April 2022
Agent replied · 10 June 2024
Thank you Dan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and Nathan. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAfter a very bumpy ride with chain collapses moving house could have been extremely stressful, but Kevin, Poppy and Dominic were amazing throughout. Always there to chat through my worries on the phone, very responsive to emails and were extremely professional throughout. We got there in the end and we couldn't be happier in our new home. Would definitely recommend Acorn at Blackfen.
Kayleigh · 14 April 2022
Agent replied · 10 June 2024
Thank you Kayleigh for leaving us a 5* review. We are really happy that you were pleased with the service you received from Kevin, Poppy and Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are really impressed with the service, communication and professionalism of Acorn. Having dealt with rival estate agents in the area there was no comparision to the customer service that Acorn delivered. Dominic went above and beyond his job role to ensure that our chain completed on time, without his effiency I doubt we would have moved. I would recommend them to all.
Tom · 14 April 2022
Agent replied · 10 June 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Googleon behalf of our family I should like to thank all at the Blackfen branch for their compassion and help during the sale of our Mother's home. At this difficult time the care and attention to communication and detail was second to none. Thank you Kevin (in particular) and all the staff.
I would have no hesitation in recommending Acorn to anyone wishing to sell (or buy) their property
Judith · 10 June 2020
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Kevin and the Team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our property through Acorn in Blackfen and felt that, as buyers, we received a first class service - far better than the service from the agent who we were selling with! We will certainly use Acorn next time we sell (although hopefully won't be for a while yet). Special thanks to Kevin for always keeping in touch to let us know what was going on. Highly recommended!
Julia · 10 June 2020
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Kevin and the Blackfen team exceeded your expectations. Hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleKevin handled my sale with such a high degree of professionalism whilst also maintaining a reassuring personal touch. Always obtainable throughout the week, and without his efforts I may have become disillusioned with the process. Also when Kevin was on leave or out of office I found his team at Blackfen more than willing to step up and help wherever they could. Thanks to all!
Jack · 10 June 2020
Agent replied · 10 June 2024
Thank you Jack for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAs a landlord, getting the right service and the tenants using the estate agency is vital. I am impressed by the service provided by Acorn Blackfen. Special mention must go to EMMA LOWTHER for her timely and effective service to find the excellent tenants for me. She went above and beyond the expectations. In my twelve years of landlord ship, I have never seen such a dedicated person who made sure my every question was answered honestly. She was always just a phone call away even beyond her working hours.
Gurmeet · 28 March 2024
Agent replied · 10 June 2024
Hi Gurmeet, thank you so much for taking the time to share your positive experience with Acorn Blackfen! We're thrilled to hear that Emma Lowther provided you with excellent service and went above and beyond your expectations. We pride ourselves on our dedicated team members who are always ready to assist you.
★★★★★ 5/5
GoogleNathan is a credit to the company. We have had a number of viewings with him and he has always been very professional, enthusiastic and knowledgeable of each property. He has always followed up with us and has genuinely shown an interest with our property search. Thank you for all your help! Paul & Louise
Paul · 14 April 2022
Agent replied · 10 June 2024
Thank you Paul and Louise for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nathan and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank you Acorn for finally getting into my own home with the children! Especially Kevin and Georgia who were amazing. They made regular contact and kept me up to date with proceedings. A real asset to your company!! I still cannot believe I have managed to sell our family home and buy my own during the pandemic!PositiveResponsiveness, Quality, Professionalism, Value
Eithne · 10 June 2021
Agent replied · 10 June 2024
Thank you Eithne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin, Georgia and the Blackfen team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFinally a homeowner and it’s a dream come true. I must mention this wouldn’t have been possible without the assistance of Acorn Group especially Kevin Ashton. Kevin has been instrumental in most of our viewings over the past year leading up to the property that finally became our home. I would definitely recommend to my friends and relatives.
Many thanks
Jay Roy
Jayant · 11 June 2019
Agent replied · 10 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Kevin and the Blackfen team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe haven bought our house recently through Acorn in Blackfen. Thanks to Kevin, Nellie and their team, we have never felt let down with their professional work. They make sure to make our appointments happened as many times as we requested to insure that we can make a clear and good decision.
Highly recommended! Professional, kind and sincere.
Yi-Ching · 10 June 2020
Agent replied · 10 June 2024
Thank you Yi-Ching Lin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe are in the process of purchasing a property and would like to say how helpful Patrick has been. Well mannered and able to answer all our questions right from the start. We have viewed a number of properties held with a range of estate agents and Patrick has been the most professional and helpful by far.
Dan · 28 March 2024
★★★★★ 5/5
GoogleWith many thanks to Kevin and his team for their exceptional help and support with ensuring everything went well.Thoroughly appreciated by Brenda, Jason and Karen.
Brenda · 28 March 2024
Agent replied · 10 June 2024
Thank you brenda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn arranged a sale for us. We found them very professional and would definitely recommend using them to others. The manager Kevin Ashton and sales progressor Josh were knowledgeable, helpful and worked hard to get things done.
Kevin · 14 April 2023
Agent replied · 10 June 2024
Thank you Kevin, that is a super review for Kevin and the Team. Kind regards-Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleThank you so much to all the staff in Acorn Blackfen especially Kevin and Domenic for their hard work and help in my recent purchase of my new home. I'm so happy 😀. A great service! …
Kevin · 14 April 2023
Agent replied · 10 June 2024
We appreciate the review, Kevin. Thanks for taking the time. Best wishes Karen Hedges-Acorn Customer Services
★★★★★ 5/5
GoogleI recently completed a property purchase through Acorn Blackfen. From first contact, to offer and then throughout the progression, Poppy was very attentive, giving regular updates and keeping in contact. She has a very professional mannerism and was very positive to deal with. I’d recommend her service to anybody who ask’s.
Shaun · 10 June 2021
Agent replied · 10 June 2024
Thank you Shaun for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 2/5
GoogleThough friendly, I have had a very negative experience with Acorn. Ready to move this weekend (when writing) and now denied with 3 days notice. Feeling absolutely messed with and back at square one. There was nowhere near enough communication between us, and the Landlord. What was my deposit for?
Jon · 10 June 2021
Agent replied · 10 June 2024
Hi Jon. I am of course very sorry to read your review and having looked at our file notes internally, I can see that the landlords decision should have been communicated quicker. Although no excuse, I believe that the understanding of your circumstances were misunderstood by the branch and therefore mis-communicated to the landlord that compounded the issue. We are genuinely very sorry and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relation Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleThank you Alfie , Lilia & Olivia for everything! So professional, polite and a Brilliant service. Such a quick smooth process thank you all so so much. Highly recommend. So so pleased! X
Cara · 14 April 2023
Agent replied · 10 June 2024
Thank you Cara for taking the time to post a great review !! Karen Hedges Acorn Customer Services
★★★★★ 5/5
GoogleI have just completed and couldn't get on here soon enough to write my review. Can I just say WOW! This company really are the best and know their stuff. Kevin Ashton has been amazing throughout I cannot recommend this company enough!!!
Natasha · 14 April 2022
Agent replied · 10 June 2024
Thank you Natasha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and his team. and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery helpful staff at Acorn and very professional. Poppy was always friendly and polite and always returned my calls if she was busy and solved any problem that I might have.
I would recommend Acorn to anyone thinking of selling their property.
Kath · 14 April 2022
Agent replied · 11 June 2024
Thank you Kath for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe’re so pleased with Acorn in Blackfen, specifically Kevin, that we felt compelled to write a review.
As soon as we engaged them, Acorn sold our property, so we were delighted with the speedy service. They were knowledgable and upfront with good connections to buyers.
In particular, it was the communication and help from Acorn we received after the sale agreement that really demonstrated their abilities and customer service.
Unfortunately, we had completely inept solicitors handling our case. We had no chain at ours or the buyers end, so all round we were confident the sale would move quickly, unluckily it dragged on for 5 stressful months, that would have been unbearable if not for the team at Acorns consistency and effort to go above and beyond.
Kevin played an absolutely vital role and to put it lightly dragged the sale over the line. He became our only point-of-contact to obtain updates and communications from the buyer’s solicitor (in lieu of our useless and largely absent solicitors).
We have no doubt that if it wasn’t for Kevin at Acorn, the sale would have collapsed.
Acorn demonstrated genuine kindness and 5 star customer service through their unfaltering accessibility, patience and consistently regular updates to both parties.
With Acorns help we sold a lovely flat that we hope will make just as many happy memories for its new owners as it did for us. We will certainly use Acorn in the future if ever embarking on a property journey again and we would highly recommend them.
Stacie · 16 April 2023
Agent replied · 10 June 2024
Thank you Stacie for taking the time to post such a wonderful review of our Branch at Blackfen. I will pass on to Kevin and the Team!
Kind regards Karen Hedges- Acorn Customer Services
★★★★★ 5/5
GoogleAcorn Blackfen have been amazing, Kevin was professional and always picked the phone up to assist when needed. Kevin sold my house with the first week, from the first meeting to the last day of completion, the service we as a family received was excellent. Highly recommend.
Kealy · 14 April 2021
Agent replied · 10 June 2024
Thank you Kealey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have just purchased our new home through Acorn and Poppy Clements was our contact, she was so helpful she kept us informed and updated frequently. Definitely recommend Acorn very professional service. Thanks Poppy for all your help regards Carole Waghorn
Gary · 14 April 2022
Agent replied · 10 June 2024
Thank you Gary and Carole for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
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