Trusted Agent profile · Shropshire
★★★★★
878 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, Shropshire, SY4 5AA
Monks Estate & Letting Agents's office in Shropshire, at 13A High Street, is rated 4.9 out of 5 across 878 reviews on three platforms.
Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
5/5
TrustpilotLouna from the Tower Bridge office.
Louna from the Tower Bridge office is always willing to do what it takes to help when needed and will go above and beyond to ensure a smooth process.
Thank you Grant for your kind words. It was a pleasure assisting you. Louna
5/5
TrustpilotI was impressed how fast I rented my…
I was impressed how fast I rented my apartment. Also, everything that the team told me when I meet them the first time They delivered. Highly recommend
Thank you for your kind words David. It was a pleasure assisting you. Patricia
5/5
TrustpilotDan from Renewals
Have been working with knight Frank for several years. Has been constantly providing professional services throughout the years. The renewal process went smoothly and timely. Very satisfied.
It is fabulous to hear you are satisfied after dealing us with for a long term; I look forward to assisting again in the future.Kind regards,Dan
5/5
TrustpilotGreat service
Great attention to detail from the start of the selling process. Always keeping us informed and a very positive and helpful attitude. Friendly, kind and cheerful dealing with any queries quickly and efficiency.
Dear Mr and Mrs Payne, thank you for your kind words. It has been a delight finding you the perfect buyer and getting to know you both. We hope you will be happy in your home in Bristol! Best wishes, Florence and the team at Knight Frank
5/5
TrustpilotGreat Service from Vinnie
Went through multiple contract renewals which had some difficult circumstances. Vinnie from renewals was always there, responding quickly and helping me through the process in a very kind and efficient manner.
Dear Amir,It has been a pleasure to assist you over the years and more recently on the renewal of your tenancy.I am pleased you are happy in our home.Kind regards,Vinnie
5/5
TrustpilotThank you, Jason!
Jason our new property manager at HSS has been very responsive and helpful since moving on to manage our rental. Any requests we've had have been resolved quickly with our landlord through Jason. Thank you very much!
Hello Amelia, I hope your bank holiday weekend went well!Thank you for your message and review, glad I could help here, do reach out should you need anything else.Kind Regards, Jason.
5/5
TrustpilotBrigette from renewals
Brigette from renewals was excellent and incredibly helpful throughout the renewal process.She helped streamline the entire process and helped make everything very straightforward and efficient.Thank you so much for your time and help Brigette!
Dear Lorna, thank you so much for your kind words. We are so pleased we were able to find you your dream home and wish you many happy year theres! It was delightful working with you, and I am positive we will work together again in the future. Best, BethDear YuyiThank you for taking the time to write this review. I am pleased we achieved a good result for your renewal. I was a pleasure assisting in this instance and look forward to working with you again!Kind regardsBrigette
5/5
TrustpilotLouna was great
Louna del barrio was great in helping us to get our new flat! She was very responsive and really helped us to get it on terms that worked for us and the landlord. I would use them again
Thank you for your time and help during the process Conor. I look forward to working with you in the future! Louna
5/5
TrustpilotBrigette from Renewals
Brigette from Renewals has helped so much with my Tenancy Renewal. I had a few questions and decisions and she was always onboard to help. Nothing was too much for her.Thank you!
Thank you again for your great feedback and it was my pleasure assisting you with your lease renewal. I am pleased we achieved a good result for you and the landlord!Kind regardsBrigette
3/5
TrustpilotThe overall service is good
The overall service is good, though there have been some delays in recent months with regard to property management - as landlord my property manager was unable or unwilling to keep me informed about the progress of redecoration works which were taking place between tenancies. The reason given was that the property was empty but as a paying client I would like to have been kept informed.
Hello, We are really sorry to hear the service has called short of expectation. If you would like to discuss this further, please do email, complaints@knightfrank.com and one of the team will investigate this for your further. We are really sorry again. Alexandra
5/5
TrustpilotExpert sales and efficient progression
KF provided a down to earth and upfront sales approach, and they effectively handled the whole sale process whilst we were away for a fortnight.After agreeing an offer above the guide price, they expertly handled the complications and nuances presented by a complicated chain until the exchange was able to progress. A great team effort.
5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with James Szalay on my property search. He was super professional, helpful and really did his best to ease the process. Love my new flat! Highly recommended!
Thank you so much for the kind review, Maja.It has been a pleasure helping you so far, and I have no doubt that you will love your new home!Very best,James
5/5
TrustpilotGreat service
As a property manager Walid from KF really helped us for a smooth tenancy transfer and helped as much as he could, even helping with tasks that are normally outside his usual duties to help. Would recommend 100%.
Dear Ramez,Thank you kindly for all of your support and efforts in putting together a wonderful new home for our tenants. I look forward to the opportunity to work together once more.Best, Walid
5/5
TrustpilotN.Roscher
Professional direct and personal service all very important especially when working remotely, thank you Edward Adler and team.
Thank you so much for your review! It has been a pleasure working with you over the last couple of months. Best wishes, Edward
5/5
TrustpilotJust the best!
Just the best! Have worked with these guys since 2012 and they have sold me two homes and look after my rental property portfolio like I would. SO happy, great communicators, always look after me! THE BEST!
Dear RahulSo nice to see you this morning. Thank you so much for such a lovely review - it’s an absolute pleasure to work with you!All the best, Fran
5/5
TrustpilotBrigette from Renewals
Had a very pleasant experience with Brigette from Renewals. She is very easygoing and obliging, made the whole experience very straightforward and easy. Hope to work with her more in the future. Thanks!
Hi MiguelThank you for your kind words. It was lovely working with you on the renewal as well. Glad we achieved a result that works for everyone! Kind regardsBrigette
5/5
TrustpilotI was being assisted by vinnie from the…
I was being assisted by vinnie from the renewals department. He was very helpful and helped me through everything. He was very quick and did everything v fast.
Dear Nabeel,Thank you for your kind words.It was a pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotWe were looking for a rental apartment…
We were looking for a rental apartment & we came across Louna del Barrio. What a great agent cannot recommend her highly enough such a pleasure to deal with!
Dear Jenny,Thank you for your kind words. I wish you and your family the very best for the future. Kind regards, Louna
5/5
TrustpilotEmma Soanes
Emma Soanes manages my property. She is always prompt to reply my queries and keep me posted on things that I need to be aware of. It is a pleasure to work with her.
Thank you for taking the time to write a lovely review, it has been a pleasure to be your property manager for the last couple of years! Many thanks again, Emma
5/5
TrustpilotA great home for us in record time
Alice (Marylebone) and John (Central Serv) perfectly understood our needs and helped us to find a great home in a record time. Very thankful for a great job.
Dear Sara,Thank you for your kind review. We are delighted we were able to help you find your new family home in Marylebone and thank you for being a pleasure to deal with.
5/5
TrustpilotHouse sale
Honest advice on pricing, quick production of marketing materials, great communication throughout the sale process and at sale completion. Always on hand and always quick to respond. Couldn’t fault them.
It was an absolute pleasure looking after your mum’s move, thank you for trusting me with it.
5/5
TrustpilotFells comforting being in safe hands
Fells comforting being in safe hands, and dealing with a pros. My letting was managed by Patricia Tumba, who is polite, helpful, going extra miles with queries, and always available via emails and calls, or else returns calls when she was free. Overall I had a great positive experience.
Thank you for such nice feedback Mo! It was a pleasure helping you find the right tenants. Patricia
5/5
TrustpilotResponsive and helpful.
Responsive and helpful.My agent’s name is Louna she was very helpful and very prompt. She suggested several options that met my requirements. I would definitely reccomend her.
Dear Fatima,Thank you for your kind words. I am glad I was able to help you, and I am really pleased you managed to secure a property. Best wishes, Louna
5/5
TrustpilotVinnie from Renewals
Vinnie from RenewalsVinnie assisted me with the extension of my tenancy and was very efficient and a great communicator. He always kept me up to date on how things were progressing, which I found most helpful.
Thank you very much for the kind words. It was a pleasure to assist you.Kind regards, Vinnie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
