Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026
Agent replied · 22 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
TrustpilotJack - KF - vertus properties - review
Jack is extremely diligent, professional and client focused. He knew his brief, was able to simply spell out the differences in the various properties and was customer focused - didn't make me feel rushed and if he didn't know the answer to the question followed up on everything in a timely manner. I was able to make a decision in a day. I would strongly recommend him to others looking for a property. In my career I have moved 13 times between cities (New York, London, Dubai, Geneva, etc . and rented 20+ properties over 40 years. Others could learn from his example as other parts of the process did not go so well (nothing to do with him but the referencing entity was awful). I would use him again or recommend him if the situation arises again. I wish him all the best.
Stephen · 18 May 2026
Agent replied · 22 May 2026
Thanks Stephen, it was a pleasure working with you and I hope you love your new home with us.
Best Wishes,
Jack
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 22 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 22 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 22 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 22 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 22 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 22 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
Customer · 21 February 2026
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 22 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
Sylvia · 19 December 2025
★★★★★ 5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Martin · 15 September 2026
Agent replied · 22 September 2026
Dear Martin,
Thank you so much for your kind words and continued support. It was a pleasure assisting you once again.
I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours.
We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future.
With best wishes,
Robert Lerner
Head of Hampstead Lettings
★★★★★ 5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Michelle · 6 May 2026
Agent replied · 22 May 2026
Hi Michelle,
Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly.
Best wishes
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
From · 10 September 2026
Agent replied · 22 September 2026
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future.
Lety
★★★★★ 5/5
TrustpilotMorten has been excellent throughout…
Morten has been excellent throughout the process. I would recommend him highly
Dr · 2 September 2026
Agent replied · 22 September 2026
Dear Dr Mirkin
Thank you very much for your feedback and many congratulations on the sale of your apartment. It was a pleasure working with you both.
Best wishes for the future.
Morten and the Knight Frank Guildford team
★★★★★ 5/5
TrustpilotThank You Walid
I can't say how impressed I've been with Walid. From day one, he's been on the ball and just so honest and transparent throughout the process. He's answered every question with patience, has kindly made multiple trips to the property as I forgot to take measurements for furniture and was always available when I needed any kind of assistance. In my time in London, I've never met someone more dedicated to his job and just so passionate about the people he engages with - thank you Walid, I wish there were more realtors like you!
Mena · 12 November 2024
Agent replied · 23 November 2024
Dear Mena,Your review and kind words are very much appreciated. I’m grateful for your patience, cooperation, and trust.Here’s to a fruitful relationship.Best, Walid
★★★★★ 5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Hande · 1 November 2024
Agent replied · 23 November 2024
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
★★★★★ 5/5
TrustpilotExcellent
Jordanna and her team sold a flat for us and soon after helped us find another project. Throughout the sales process, Jordanna was exceptional, and she continued to provide great support during the buying phase, even while representing the seller. Having purchased several flats in recent years, I really appreciated how Jordanna was proactive without being overly aggressive, something many London agents often misunderstand. She’s a fantastic estate agent, and I look forward to working with her again in the future.
Joshua · 31 October 2024
Agent replied · 23 November 2024
Dear Joshua, Thank you for the kind review. It has been a pleasure, and we look forward to working with you again very soon!Kind regards,Jordanna and the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotIt was indeed a pleasure working with…
It was indeed a pleasure working with your staff at KF at Chelsea Bridge Wharf Queenstown Road Office. I had a good experience and would like a special mention of your staff, namely, with James Szalay, Liam Horbacze, Patrick Stewart and Julia Slack. Thank you Dr Mary Anne Albert-Davie. Chelsea Bridge Wharf Apartments. Feb 2026 to September 2026
Dr · 2 September 2026
Agent replied · 22 September 2026
Thank you for the kind review, Mary-Anne.
It has been a pleasure helping you rent your property, and we look forward to continue working with you in the future.
Very best wishes,
The Battersea team
★★★★★ 5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!
Sonia · 23 October 2024
Agent replied · 23 November 2024
Hi Sonia,Thank you so much for your really kind feedback. It was lovely to meet you, and I am so pleased that you had a good experience! If I can ever be of further help, then please do reach out and I’d be absolutely delighted to assist.Thank you again and best wishes,Lexi
★★★★★ 5/5
TrustpilotThank you Lucy and Team
We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!
A.M · 18 May 2026
Agent replied · 22 May 2026
Thank you so much for your kind words.
It has been a pleasure helping you find a new rental.
Best wishes,
Lucy, Lana and Kyrtsen
★★★★★ 5/5
TrustpilotOur first property purchase in London
My wife and i just completed our first property purchase in London with the help of Jade Leyens. This was not an easy process to say the least and we hit few snags along the way and we were at risk at one point of losing the property. However, from the day we reached out to Jade to register our interest in the property till the day we completed the transaction, Jade was with us along the way. She was patient, helpful and flexible. No doubt she was under pressure from the seller that she was representing, and some of that was passed on to us but that's her job at the end of the day. Jade truly provided us with a 5 star experience, she accommodated all of our requests, answered patiently all of our questions, and connected us with solicitors, insurance agents, interior designers. She represented the best interest of her company, the seller and provided a one stop shop service for us which is greatly appreciated.
Elias · 22 October 2024
Agent replied · 23 November 2024
Dear Elias,Thank you for your kind testimonial. I’m delighted that my network of recommended professionals has been valuable to you in the journey of finding your new home. I look forward to celebrating with you both when you arrive in London!Kind regards,Jade & the Knight Frank Kensington team
★★★★★ 5/5
TrustpilotSophie was brilliant!
Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!
Chris · 8 May 2026
Agent replied · 22 May 2026
Dear Chris
Thank you so much for your lovely review. It was a pleasure to help and I’m so pleased I could find your family something in such a gorgeous location.
Best wishes
Sophie
★★★★★ 5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Arzu · 15 May 2026
Agent replied · 22 May 2026
Hi Arzu,
Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home.
Kind regards,
Jason and Jordan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
