Every review we hold for the Wem office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPerfect collaboration with Louna
We were very fortunate to be able to work with Louna Del Barrio, a truly outstanding and professional sales representative who exceeded our expectations.Louna demonstrated an outstanding level of professionalism throughout the rental process and provided us with unparalleled assistance.Louna's service attitude was unforgettable. Louna's attitude was unforgettable. She always listened to our needs and concerns and responded quickly. Whether it was over the phone, by email or in person, her communication was always efficient and friendly, making the entire rental process easy and enjoyable.
Gang · 14 May 2024
Agent replied · 23 November 2024
Ellen and Alexia,Thank you for your kind review. It was a delight to assist you with your move. I wish you the very best in your new home. Kind regards,Louna
★★★★★ 5/5
TrustpilotJocelyn Zhang is the best property manager
I would like to say thank you to my property manager Jocelyn Zhang, she is the best property manager I have met in London so far, I feel so lucky to have her help me and believe she adds such a a big value to your company. As my main point of contact, her prompt answer and strong sense of responsibility have been impressive and exceptional. She always keeps me updated on matters and queries and makes the whole process smooth and efficient. Doing it one day is easy, continuing to do it for very long time is not easy! I have no hesitation to recommend her as the best employee and hope she could continue to serve me for the rest of time. Thank you again Jocelyn, all the best, Amy Wu
Amy · 14 May 2024
Agent replied · 23 November 2024
Thank you very much for your kind words, Amy. I will continue to provide you with the same standard of service. All the best, Jocelyn
★★★★★ 5/5
TrustpilotWalid was fantastic in helping me find…
Walid was fantastic in helping me find the flat. He was responsive, professional, and made the whole process easy. Highly recommend him!
Ahmad · 29 October 2024
Agent replied · 23 November 2024
We are thrilled to hear about your positive experience with Walid. We appreciate your kind words and are glad he was able to make the process smooth and successful for you. We strive to provide exceptional service and we're happy to know that Walid exceeded your expectations. Walid
★★★★★ 5/5
TrustpilotSummer has been immensely helpful in…
Summer has been immensely helpful in finding right tenants for our property. She guided us through the process, able to gather lot of viewings and hence lot of options for us to decide right fit for us.
Vishrut · 1 February 2024
Agent replied · 23 November 2024
Thank you for your kind words! I'm grateful for the opportunity to assist in the process of finding tenants for your property. I am confident we will find the perfect tenants for your property.Feel free to reach out with any updates or questions.Best wishes Summer
★★★★★ 5/5
TrustpilotIvanka was fantastic from start to…
Ivanka was fantastic from start to finish, she was so helpful and went above and beyond to make everything go smoothly and stress free. I would highly recommend
Francesca · 23 July 2024
Agent replied · 23 November 2024
Dear Francesca, thank you so much for taking the time to write a review for me. It was a pleasure assisting you. I wish you and your children all the very best in your new home! Kind regards Ivanka
★★★★★ 5/5
TrustpilotSummer White
Summer has been extremely helpful, professional and diligent throughout our rental application process. We thoroughly appreciate all her assistance with our move.
Hannah · 28 October 2024
Agent replied · 23 November 2024
Thank you so much, Hannah! I’m thrilled to hear you’ve had a positive experience, and I’m so glad I could help make your rental process smoother. Wishing you and Nicholas all the best in your new home, please don’t hesitate to reach out if you need any further assistance! Summer
★★★★★ 5/5
TrustpilotGood experience renewing lease with Brigette Bulan
Great support from Brigette Bulan was received while renewing a lease contract for extension. Very professional, accomodating to tenant's requests/proposals, and fast to reply back.
Santiago · 11 September 2024
Agent replied · 23 November 2024
Dear SantiagoThank you for your email and kind feedback. It was my pleasure and I am pleased we agreed favourable terms for both parties. Kind regardsBrigette
★★★★★ 5/5
TrustpilotGreat service. Fast work.
The team at Esher Lettings delivered a great service for us again. Jamie kept us informed every step of the way. The feedback was fast and contracts were organised swiftly.
Joanne · 17 June 2024
Agent replied · 23 November 2024
Dear Joanne,Thank you for the lovely review! I'm pleased my team and I were able to help you along the process. Please do not hesitate to contact us if you need any further assistance. Kind regards,Jamie
★★★★★ 5/5
TrustpilotCatrin Baker is very professional
Catrin Baker is very professional, friendlyl and quick in dealing with all matters and trying to find quick solutions to all issues.
N · 26 October 2024
Agent replied · 23 November 2024
Thank you for you review it is appreciated. It was a pleasure to have the issue resolved for you. Please do not hesitate to let me know if you have anything further that I can help with.Catrin
★★★★★ 5/5
TrustpilotSummer White
Summer White was great to work with and found us a tenant in a very short amount of time. Professional and friendly and I would highly recommend. Thanks Summer!
Adam · 2 July 2024
Agent replied · 23 November 2024
Thank you so much for your kind words! It was a pleasure working with you as well. I'm glad I could assist in finding a tenant quickly. If you ever need anything else in the future, feel free to reach out. Thanks again
★★★★★ 5/5
TrustpilotDaniel is our property manager and has…
Daniel is our property manager and has been really helpful and patient with us. His support has played a big part in our settling into our new, happy home.
Kieran · 26 June 2024
Agent replied · 23 November 2024
Thanks for your kind review, Kieran it’s been a pleasure helping you settle in to your new home. Please don’t hesitate to reach out when you have any issues in future.
★★★★★ 5/5
TrustpilotBeth Tighe was simply exceptional in…
Beth Tighe was simply exceptional in picking up a request to return some mail to us, at VERY short notice today. Incredible response time, professional and delightful. THANK YOU!!
Craig · 26 June 2024
Agent replied · 23 November 2024
Hi Craig, thanks for your kind review, always happy to help! Best of luck in your new home. Best, Beth
★★★★★ 5/5
TrustpilotI was a first time renter looking for a…
I was a first time renter looking for a flat in London, and Lexi and James in the Battersea department were incredibly helpful in finding my apartment. They listened to my needs, and helped me find a perfect flat to start off my university life with ease. Also, I was able to ask questions directly to them, where they gave me specific and helpful answers quickly. I definitely recommend, and would contact them again when moving.
Nemi · 12 July 2024
Agent replied · 23 November 2024
Hi Nemi,Thank you so much for your lovely feedback! It was an absolute pleasure to help you, and I am very pleased that we were able to find a property so quickly that fit what you were looking for so well. We look forward to working with you again in the future!Best,Lexi and James
★★★★★ 5/5
TrustpilotExceptional Service
We recently had the pleasure of working with James Szalay as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. James did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the amenities, such as the gym and the surrounding neighbourhood. He was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor. Thank you, James, for your exceptional service!
AP · 29 April 2024
Agent replied · 23 November 2024
Thank you so much for the review, Arjun.It has been a pleasure helping you with your search so far, and I am sure that we can find a suitable property for you shortly.All the very best,James
★★★★★ 1/5
Trustpilotif I could give a 0 here I would
if I could give a 0 here I would! I have contacted Somerset office every day now for the last week with regard to second viewing at property in Ilminster. Sadly no-one has responded to emails or phone calls and voicemails left over a week now. Was advised by Millie that two Rebecca's have now "left" the local office, and Luke (who is advertised as the agent handling the property) is no longer handling matters. Then advised that an agent called Simon would call (last Wed) to follow up but as yet (now Saturday) still no call. I feel sorry for the owners of Seamills in Illminster who must be feeling somewhat bereft by now.
Jan · 27 April 2024
Agent replied · 23 November 2024
Dear Mrs Oldridge, Thank you for your time on our call and once again, we are sorry that we were unresponsive. We strive to provide an excellent customer experience for our clients and we will do everything we can to ensure you are not disappointed again.Kind regards,Louise Glanville
★★★★★ 5/5
TrustpilotBest Estate Agents in Guildford!
Guildford branch estate agents who really earned their fee. Our buyers were introduced to us by them before our house was even on the market. They were a perfect match and immediately made a very attractive offer. Our agent, James, kept us updated throughout the prolonged period from MoS to exchange and worked tirelessly up and down the chain to secure our deal. But it was during the highly stressful days approaching exchange that his calm and reassuring manner was so valuable. Cannot speak highly enough for their service.
Graham · 27 April 2024
Agent replied · 23 November 2024
Dear Graham, Thank you so much for your kind words, which we really appreciate. You were both a pleasure to look after, and thank you so much for instructing us to sell such a special home. Best regards, James
★★★★★ 5/5
TrustpilotVery responsive and supportive!
Really responsive and very supportive team. Timi was a great help and fun and engaging to work with. We found a wonderful flat with his and their help!
Katharina · 3 July 2024
Agent replied · 23 November 2024
Hi Katha,Thank you kindly for the lovely review.Hope you settle into your new home well!
★★★★★ 5/5
TrustpilotWe've been renting with Frank Knight…
We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.
Marzena · 13 February 2023
Agent replied · 23 November 2024
Thank you for your nice review. It has been a pleasure working with you. All the bestYa
★★★★★ 5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Antony · 17 April 2024
Agent replied · 23 November 2024
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
★★★★★ 5/5
TrustpilotSpeak to Dawn Findlay for prime London real estate
When it comes to prime London real estate, Dawn Findlay stands out amongst the crowd. Dawn has a thorough knowledge and understanding of the market and all its intricacies, with a unique way of understanding her clients’ needs and connecting them to the right properties. From our first contact all the way through to settlement, Dawn maintained a professional, warm and welcoming communication style. She was always on hand to answer questions - no matter how difficult and demanding they were - and always went above and beyond to find what I was looking for. Her professional partnering style put me at ease, knowing that she was always working hard and in my best interests to find the best possible properties. I have thoroughly enjoyed being a client of Dawn’s and I cannot thank her enough for her support, hard work and determination. I highly recommend her services.
Moss · 17 April 2024
Agent replied · 23 November 2024
Thank you Moss! It was a pleasure helping you to find your dream home. Many thanks, Dawn
★★★★★ 1/5
TrustpilotTerrible Experience with Tenancy Ending
The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.
Ali · 11 April 2024
Agent replied · 23 November 2024
Dear Ali,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
★★★★★ 5/5
TrustpilotSummer has been amazing
Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!
Milly · 9 February 2024
Agent replied · 23 November 2024
Dear Milly, thank you so much for your kind words, I really do hope you all love your new home! Please let me know if you I can help you at all in the future. Best wishes, Summer
★★★★★ 5/5
TrustpilotGeorgia and her team recently sold our…
Georgia and her team recently sold our house in Dulwich. They are lovely to work with, very professional and motivated to sell your and also supportive on the inevitable bumps along the way.
Antonia · 17 March 2024
Agent replied · 23 November 2024
Thank you so much for your kind words, it was a team effort and it was a pleasure working with you Antonia, wishing you and the family all the best with the move! Many thanks, Georgia
★★★★★ 5/5
TrustpilotReally positive buying experience
Really positive buying experience - good communication and advice throughout a more complicated property purchase. Would recommend. Thanks Rachel and Rachael
Emma · 14 October 2024
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. We do hope you will be happy in your new home. Best wishes, Rachael.
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