5/5
GoogleThank you Wendy for going above and beyond for our student house! So helpful, it's really appreciated.
Trusted Agent profile · Shropshire
Lets Move Shropshire reviews
★★★★★
298 reviews across 2 platforms
2 Wellington Road, Newport, Shropshire, TF10 7HD
Lets Move's office in Shropshire, at 2 Wellington Road, is rated 4.7 out of 5 across 298 reviews on two platforms, including 219 Google reviews rated 4.6.
Reviews
Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
Google5/5
GoogleBrilliant Service, highly recommend Great communication from Denise! Application process is quick and easy to use!
5/5
GoogleGreat experience with Lets Move. Denise was lovely and really helpful showing us around a property.
5/5
FacebookDenise has been absolutely amazing with me and my partner. I can't recommend lets move enough. Always polite and professional
5/5
GoogleReally professional and helpful team ! Thank you Denise and all at let’s move !
5/5
GoogleDenise has been brilliant. Communication is fast, she is friendly and has been so helpful.
1/5
FacebookTerrible service from both let’s move as an agency and from our landlord at 83 Hampton Drive. We occupied the property for a mere 4 weeks during studying our finals in the middle of a pandemic. Little empathy was given, communication was dreadful and the whole situation had left us with a really bitter taste in our mouths. Reading your past reviews I’m not the only tenant that has felt this way. Taking such a huge deposit from us was very unfair, our property was professionally cleaned and photo evidence suggested the damage to the property we rented was previously there but they proceeded to sting us. Not impressed with your service at all.
1/5
FacebookIllegally charged us for professional cleaning services (with a company that they conveniently recommended). Only refunded this when further legal action was threatened. Tried to illegally charge for rent late fees. Only removed these when the actual regulations they were breaking were sent to them. Claim they had no idea they were illegal, surely it is their job to stay updated with rental laws and regulations? We only lived in the house for 3 out of the 10 months we were contracted for (due to covid) and they tried to charge us for redecorating for marks that were present when we moved in, cleaning for dust in drawers, broken blind weights that no one had touched. Make sure you save a copy of your Check-In report photos as the ones they had on their file magically disappeared from the Check-Out report in a "computer glitch". Ignored emails for weeks until further action was threatened. Condescendingly questioned where I was getting my advice from. Stand your ground with them, don't back down to claims that you know are false and unfair, and double check your rights as a renter as they obviously either don't have a clue what they're doing or are actively committing fraud. Check out the Tenants Fees Act 2019 to make sure what they're charging is legal. Also emailed during one of the lockdowns to ask if anyone has covid because she was coming round in 10 mins? No 24hour written notice even attempted. The two contractors they used to fit a single fire door took 2 days to fit it, one made sexist and creepy comments to the only girl living there at the time which made her uneasy and scared about living there alone, and the fire door doesn't even fit into the frame, making it useless as a fire door as it doesn't shut. Letsmove didn't seem concerned that the contractor was a useless creep, saying "oh that's just the way he is". If you're a student, I recommend renting with a private landlord if you can, if not take photos of everything and be prepared for arguments at the end of your tenancy.
5/5
GoogleDenise was Friendly & helpful , Down to earth and easy to deal with.
5/5
GoogleProfessional, approachable and friendly from the beginning! Denise made the experience so much fun.
5/5
GoogleI have done viewing today through let’s move & the property was wonderful ,Especially the staff Laura was efficient &explained about the property very well
5/5
GoogleVery professional and responsive great estate agent I only dealt with Wendy and Laura but both of them absolutely brilliant no faults what so ever
1/5
GoogleAwful property managers. I’ve lived in 3 student properties and each one has been full of mould with filthy furniture. One of the properties I lived in alone over summer and they arranged for the bathroom to be re-done before the new tenants moved in in September. They gave me a key to the vacant house next door and said that I would have to use the bathroom in that house until the bathroom was done. As a young female living alone it was horrendous having to leave my house in the middle of the night to go next door if I had to use the bathroom. In another student house that I rented from them we had numerous problems including a leaking waste removal pipe (from the toilets) that had previously been tapped up with duct tape, mould, unfinished bathrooms and broken windows. Any problems that were raised were apparently ‘the landlords problem’, we never received and contact information for the landlord and were just told that Lets move had informed the landlord of the issues. AVOIDNegativeQuality, Professionalism, Value
1/5
GoogleWe purchased a property that was being sold through this agents, all the way through the process we didn't have any contact from them, it was me chasing and advising them what was happening and was an absolute joke. Moving day they called me 2 hours after we had already got the keys from the previous owner. They never helped or advised one little bit. I would not recommend and I would not use. We have been moved for 4 months now and our property is STILL being advertised on various house selling sites as STC this is actually illegal as they should remove all property details 10 days after completion.
5/5
GoogleGreat work, good team, cooperative staff.
5/5
GoogleFrom when we first saw the house advertised to rent and contacted Let's Move, they have been professional and helpful throughout the entire process. We would recommend.
5/5
FacebookLaura has been amazing with helping us find the right property for us, she’s always happy to help and nothing is too much! Fast and professional service throughout!
5/5
GoogleGareth and Liz, absolutely brilliant fast and efficient in getting my property turned round from previous tenant moving out to new one moving in 1st class team and service
4/5
GoogleI'm stepping into a landlord role for the first time following a change in family circumstances and I've found everyone at Lets Move to be knowledgeable and friendly; always ready to help me me with questions and queries. They keep me up to date with developments and have handled everything expertly so far.
5/5
GoogleWe were looking for a student property and Lara was really helpful whilst co-ordinating viewings and helping us to secure our final year property!
5/5
GoogleVery professional, helpful and patient with a cheerful attitude in all the dealings I have had. Would recommend.
5/5
FacebookThank you Denise and the rest of the people at Lets Move. Very easy to deal with.
5/5
GoogleGreat service! Denise was extremely helpful with getting us into the property.
5/5
FacebookLaura has been extremely helpful, showing me around two properties and answering any questions I had. The whole process was quick, professional and straightforward!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lets Move Shropshire
How many reviews does Lets Move Shropshire have?
Lets Move's Shropshire office has 298 reviews across two platforms: 219 on Google, 79 on Facebook (across the whole business).
What is Lets Move Shropshire's rating?
Lets Move Shropshire is rated 4.7 out of 5 across all 298 reviews, and 4.6 out of 5 on Google from 219 reviews.
Where is Lets Move's Shropshire office?
Lets Move Shropshire, 2 Wellington Road, Newport, Shropshire, TF10 7HD.
