5/5
GoogleBrilliant service provided by Craig and team. Willing to assist you with any problem both in and out of office hours, very accommodating and understanding of issues and will work with you to resolve them quickly.
Trusted Agent profile · Shropshire
Lets Move Shropshire reviews
★★★★★
298 reviews across 2 platforms
2 Wellington Road, Newport, Shropshire, TF10 7HD
Lets Move's office in Shropshire, at 2 Wellington Road, is rated 4.7 out of 5 across 298 reviews on two platforms, including 219 Google reviews rated 4.6.
Reviews
Every review we hold for the Shropshire office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat experience with let’s move. Always prompt and clear response. We are really thankful to Liz for looking after us. She helped us going through from applying to signing the contract. Great person in good company.Thank you x
5/5
GoogleHighly recommend!! Liz at let’s move was brilliant in helping us find a new property, she found somewhere perfect for us really quickly, without any stress. Thank you
5/5
FacebookBrilliant service from Lets Move. They won't disappoint, Denise was fantastic, very friendly and will keep you informed throughout the entire process.
5/5
GoogleDenise was very welcoming and friendly. She answered all questions as best she could, didn’t rush us round, allowed us plenty of time to look and ask around. Friendly professional and a big smile
5/5
GoogleIt has been a pleasure doing business with Let's Move Estate Agents. In my dealings with the Company, I found everyone, very knowledgeable, professional and dedicated.
5/5
GoogleReally happy with the service from let’s move especially Denise! Very helpful and lovely throughout the whole process! Would highly recommend☺️
5/5
GoogleDenise kept me informed each step of the way. Explained the no deposit policy in detail. Highly recommend her as an Agent.
5/5
FacebookGreat experience with let’s move. Always prompt and clear response. We are really thankful to Liz for looking after us. She helped us going through from applying to signing the contract. Great person in good company.Thank you x
5/5
GoogleLiz was very helpful throughout the whole process and answered any questions I had :)
5/5
GoogleAbsolutely amazing people here! We've been in a really tricky situation but Tait and Liz have supported us every step of the way. Liz has furthermore helped us in an additional way superceeding any expectations!
5/5
GoogleLet’s Move have been a pleasure to deal with when renting our new property. Very swift responses and incredibly patient with lots of niche questions from us! Liz has really looked after us, and we are glad to have had such a positive experience!
1/5
GoogleIllegally charged us for professional cleaning services (with a company that they conveniently recommended). Only refunded this when further legal action was threatened. Tried to illegally charge for rent late fees. Only removed these when the actual regulations they were breaking were sent to them. Claim they had no idea they were illegal, surely it is their job to stay updated with rental laws and regulations? We only lived in the house for 3 out of the 10 months we were contracted for (due to covid) and they tried to charge us for redecorating for marks that were present when we moved in, cleaning for dust in drawers, broken blind weights that no one had touched. Make sure you save a copy of your Check-In report photos as the ones they had on their file magically disappeared from the Check-Out report in a "computer glitch". Ignored emails for weeks until further action was threatened. Condescendingly questioned where I was getting my advice from. Stand your ground with them, don't back down to claims that you know are false and unfair, and double check your rights as a renter as they obviously either don't have a clue what they're doing or are actively committing fraud. Check out the Tenants Fees Act 2019 to make sure what they're charging is legal. Also emailed during one of the lockdowns to ask if anyone has covid because she was coming round in 10 mins? No 24hour written notice even attempted. The two contractors they used to fit a single fire door took 2 days to fit it, one made sexist and creepy comments to the only girl living there at the time which made her uneasy and scared about living there alone, and the fire door doesn't even fit into the frame, making it useless as a fire door as it doesn't shut. Letsmove didn't seem concerned that the contractor was a useless creep, saying "oh that's just the way he is". If you're a student, I recommend renting with a private landlord if you can, if not take photos of everything and be prepared for arguments at the end of your tenancy.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI used Let’s Move to find my first rental property, great communication and customer service was outstanding. I dealt with Laura, who went above and beyond to help me, highly recommended.PositiveResponsiveness, Professionalism
5/5
FacebookWould highly recommend Denise Norman, extremely helpful, friendly and professional... made sure I understood everything and she was extremely patient! nothing was too much trouble and I would recommend to anyone needing an estate agent.
5/5
GoogleWe can’t thank the staff at let’s move enough for their highly professional and speedy service. Excellent communication even over the weekends, particular thanks to Laura for her support. Highly recommended.
5/5
GoogleAttended a viewing last Friday where I was greeted by Denise, who showed me around the property. Denise was very friendly, helpful and courteous to deal with before, during and after.
5/5
GoogleWhat great service from Lets Move and in particular Denise, who was such a calming support. She sorted everything, emailed and made sure everything went smoothly on the day. Thank you.
5/5
FacebookVery friendly team phoned me a tenant very quick nice easy transaction what more can I say? Excellent service
5/5
GoogleDenise has been great. Helped me get a flat and explained everything really well. Great help through the process.
5/5
GoogleReally professional and swift with response. Helpful and accomodating
5/5
FacebookMy partner and I viewed a property in Market Drayton today with Denise Norman. Straight away we could see how much she took pride in her work, she’s a lovely lady, she is also very helpful and friendly, she answered any questions we had. She showed us around the property and even went into interior designer mode which was just amazing as it helped us vision the property as a home rather than just a house. The overall experience was a 5/5. If Denise see this “Thank You your brilliant x”
5/5
GoogleLets Move have been very helpful as i have been preparing my house up for rent - nothing has been too much trouble, thanks to Craig, Denise and Launa
5/5
Facebookliz at let’s move showed us around the property and we instantly felt welcomed and comfortable! She is ever so friendly and easy to talk to, also a smooth applying process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lets Move Shropshire
How many reviews does Lets Move Shropshire have?
Lets Move's Shropshire office has 298 reviews across two platforms: 219 on Google, 79 on Facebook (across the whole business).
What is Lets Move Shropshire's rating?
Lets Move Shropshire is rated 4.7 out of 5 across all 298 reviews, and 4.6 out of 5 on Google from 219 reviews.
Where is Lets Move's Shropshire office?
Lets Move Shropshire, 2 Wellington Road, Newport, Shropshire, TF10 7HD.
