Monks Estate and Letting Agents Shrewsbury reviews

★★★★★ 5/5

Google

Having bought and sold 7 houses in my time, and thus used a few estates agents, I would recommend Monks without any reservation as the best of them. They are efficient, friendly and helpful. Their advertising was creative, the photography of the house excellent and they secured an immediate and steady stream of viewers all of whom had clearly been vetted as being capable of purchase. Throughout the process Judy and Helen were ready to offer advice and support. Definitely pick Monks!PositiveResponsiveness, Professionalism

Dominic · 15 June 2021

★★★★★ 1/5

Google

Rent at your own risk ! I am a current tenant, facing issues since I moved in. Upon signing the contract, they hunted for the keys for ONE HOUR because it was missing. When I finally moved in, there was no electricity or heating and I called the office, where the guy said he would get back to me ASAP as i had literallyjust got the keys. It was Saturday, they close at 12 and he never rang back. I had to go back to my previous landlord and stay extra 4 days while they sorted it out. Heating/ hot water is often an issue here, common areas are mouldy with fungus on carpet, I will update review with pictures. I also had locks changed recently, where their contractor clearly showed me the extra key he was "supposedly" taking to the office. Then Monks confirmed on phone they never received it and will check with the man, meaning there is a strange man out there with access to my flat, which is scary as a single woman. This also poses a safety issue and being new to town, I will have to seek advice from council/ citizen advice. If you really like a property and want this agent, ONLY do so if you don't have vulnerable tenants, not living by yourself (constant repairs), not a woman new here (safety concern), don't have mental health/ health issues (stress), don't have a social life (poorly maintained, can't have people over). As a single person, it is difficult to stay back for constant repairs from work. They tend to lose their management keys often, so they won't be in for contractors to work. Staff are always rude, and one quick call by anyone to this agent is sufficient to confirm if this is true. Other reviews here also confirm the same. They are decidedly unhelpful on phone, and unless its racial, I suppose it can't be personal, so it is probably the problem as a company. Avoid - unless you have extra time to go behind issues. Or you will be miserable here like me, while you seek to move again (the hassle of finding a new home ! ) A home should be your safe space, and a half decent agent will be better ensure that.

Dr · 10 October 2024

★★★★★ 1/5

Google

Monks do seem to care about their appearance and they present themselves well but their service is far from the image they portray. When applying, we were regularly needing to check up on our application. Admittedly, this was due to us needing to move quickly but Monks were aware of this. They did also get our moving date wrong. There was information about the property we were moving in to that was only revealed after we had paid all fees and signed our contracts which would have greatly affected our interest in the tenancy had it been offered in advance. We voiced our concerns about these and other issues we had to the agency and while they came to the defence of the landlord, they only acknowledged the issues we listed that could be attributed to the landlord, skipping over anything that would be the fault of the agency. When these skipped issues were raised for a second time, noting that they were ignored the first, we stopped receiving any communication from the agency. I try not to judge Monks by the mistakes they have made but I am judging them for their inability to resolve any problems or even acknowledge the issue.

Patrick · 16 June 2016

★★★★★ 5/5

Google

Thanks a lot to the Monks team for an excellent service. Very professional and good communication indeed. Patricia Baila who is sometimes dealing with me is very efficient, caring and prompt when dealing with my property. Thanks for an easy and stress- free experience ! Highly recommended!

Sylvie · 10 October 2025

★★★★★ 5/5

Google

I definitely recommend the Monks agency for straightforward and fast process. Lucinda was the manager I worked with.

VladoChe · 15 June 2023

★★★★★ 5/5

Google

We dealt with James at Monks. He was helpful all the way through the sale of our bungalow. We had bought the same bungalow through Monks 5 years earlier and they were most helpful then too. I can recommend Monks as an agent.

Judi · 10 October 2023

★★★★★ 5/5

Google

James and the team made what could have been a more tricky sale, less stressful and their service was second to none! Thanks to all!

Samantha · 20 August 2024

★★★★★ 5/5

Google

Thanks to Judy from Monks for finding our dream home. Even though it wasn't sold through them she used her expertise to find us the perfect location. Would highly recommend Monks to anyone thinking of buying or selling in Shrewsbury or Wem

Lorraine · 15 June 2023

★★★★★ 5/5

Google

We purchased a house via Monks in Shrewsbury and James was helpful beyond belief. By far the best service we've come across in the area! Many thanks.

Lady · 17 May 2024

★★★★★ 5/5

Google

Recently finished renting with Monks and they were fantastic from start to end of tenancy. Great communication, easy to deal with and hassle free at the end of the tenancy.

Paul · 10 November 2025

★★★★★ 5/5

Google

I found the Monks team very helpful and professional. I would definitely recommend their services and I would use them again for my future house sale.

Charlie · 10 December 2025

★★★★★ 5/5

Google

Thanks for all the help provided by you and Judy on our purchase of Orchid Drive. We found you both attentive at the right time, and always felt you were aware of the progress of the sale and ready to step in to help if required. Best wishes Victor and Helen Trigg

Victor · 15 June 2023

★★★★★ 2/5

Google

Very bad ask for a a viewing this this week on a property in Shrewsbury but they said they could not fit me in anywhere this week

Fiona · 10 November 2025

★★★★★ 5/5

Google

Monks are a really good estate agent. They were really helpful from start to finish, James Archer in particular went above and beyond to help with my house sale.

Zoe · 4 October 2025

★★★★★ 5/5

Google

We were first time buyers and decided to buy our first home with Monks Estate and Letting Agents. We were kept up to date with developments throughout. Buying your first home can be very stressful but the team at Monks made the experience exciting. I would not hesitate to use or recommend Monks again in the future.

Emma · 15 June 2022

★★★★★ 5/5

Google

James was brilliant from start to finish during our recent house move. Very informative and received good communication throughout. Thank you James.

Skinsentials · 10 October 2023

★★★★★ 5/5

Google

I let a property for many years and then sold the property through them and they were excellent throughout. Marie and Helen were excellent dealing with my letting issues and in turn a calm and assuring presence for the sale. Would recommend to others.

Michael · 15 June 2020

★★★★★ 5/5

Google

James and the team at Monks were amazing throughout the whole process .. we can’t thank them enough

Ollie · 10 October 2023

★★★★★ 5/5

Google

I’ve been using Monks for over 10 years looking after a couple of property’s that they rent out for me whilst I’m working abroad. I have been impressed with their professional attitude and knowledge of the rental market. One of my property’s is an apartment which has a high turnover of people in the 10+ years Monks have managed it the longest it’s been empty is about 3 weeks. I have no issues recommending Monks certainly if you are considering rental.PositiveProfessionalism

Alan · 15 June 2022

★★★★★ 5/5

Google

Great friendly service. Very reasonable fees. Sale completed without any issues. Property sold for more than originally expected. Would highly recommend Monks.

Paul · 3 August 2025

★★★★★ 5/5

Google

James at Monks Estate agents was most helpful from start to finish. Professional, knowledgable and approachable.. the whole process went very well.

Julia · 25 July 2025

★★★★★ 5/5

Google

Super friendly company to deal with. James made the whole experience a joy.

Jimmy · 10 October 2023

★★★★★ 5/5

Google

We couldn't have hoped for a smoother sale of our first home with James A, our main point of contact at Monks. He guided us through one of life's most stressful events with ease; I'm sure a lot goes on behind the scenes but James' communication, knowledge & positive approach really did make the whole process straightforward. We were fortunate enough to sell our property within 24hrs of it being marketed for sale & I'm sure this is due to the proactive environment at Monks. We recommend them without hesitation & would contact them in the future.

Bethany · 15 June 2021

★★★★★ 5/5

Google

James and the team were extremely helpful throughout the whole process and kept us informed all the way to the completion of out sale.

RICH · 15 June 2022