Trusted Agent profile · Shrewsbury
★★★★★
86 reviews across 2 platforms
Thrower Road, Shrewsbury, SY2 6RH
Lioncourt Homes Ltd's office in Shrewsbury, at Thrower Road, is rated 4.3 out of 5 across 86 reviews on two platforms, including 37 Google reviews rated 4.2.
Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
GoogleI purchased a house at the green and I couldn’t be happier! I love my new home, it is everything and more that I could’ve wanted! I watched it get built from a square on the floor, and every visit I made the house was neatly built and well made. I have only had minor issues which have been sorted straight away from site and customer service. Natalie and Steve made the process of buying and moving in exceptional. I couldn’t recommend them enough! Thank you x
5/5
GoogleMy experience purchasing a home through Lioncourt Homes was truly excellent. Throughout the entire process, the team was highly professional and supportive. I would especially like to thank Alice, who was incredibly helpful at every stage. She clearly explained each step I needed to take, guided me through the process, and was always there to support me whenever I had questions. Thanks to Alice, I felt confident and well-informed throughout the journey. The rest of the team was also very understanding and attentive. Everything was handled carefully, and no part of the process was overlooked. Overall, I am very satisfied with their professionalism and customer-focused approach. I would definitely recommend Lioncourt Homes.
5/5
TrustpilotWonderful Buying Experience
We moved to The Croft two months ago, and the whole process was incredibly smooth thanks to Alice and Jack. They were both extremely helpful throughout, liaising with all parties involved to ensure we completed on time.
Thank you for your wonderful review. We're delighted to hear that Alice and Jack made your home-buying journey at The Croft such a smooth experience. It's also great to know you've been pleased with the support from our aftercare team since moving in. Thank you for choosing a Lioncourt Home and for your recommendation. We wish you many happy years in your new home.
5/5
TrustpilotBig shout out to Karen Webley in…
Big shout out to Karen Webley in customer care. We had a fantastic customer journey buying our home with Lioncourt and the standard of finish has been amazing. We have had very few minor snags and the customer service experience has been so good and we can't thank Karen enough for all the help and speedy responses. Nothing has been too much trouble and we can't thank her enough.
5/5
GoogleJasmine and Natalie have been nothing but amazing. They’re friendly, efficient and one of the most knowledgeable new homes advisors I’ve ever had the pleasure of meeting. They genuinely cares about their clients - thank you so much Jasmine and Natalie, YOU GUYS ARE THE BEST
5/5
TrustpilotRushwick…
I visited the development in Rushwick as a first time buyer, Natalie was very friendly, and informative. She helped us understand the whole process, and made us feel more at ease about purchasing a home. The show homes are lovely, overall a very positive experience.
5/5
TrustpilotBlossom,The Croft
We’ve been living in our Blossom house at The Croft, Kerseley for just over a month now, and we’re really pleased with our new home. We love the layout and overall finish, and it’s been a great place to settle into.
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear that you are enjoying your new Blossom home at The Croft and that your first month has been such a positive experience. It's fantastic to know that you love the layout and finish of your new home and are settling in so well. Alice, Jack and George will be especially pleased to receive your kind comments. We pride ourselves on providing excellent customer service from reservation through to aftercare, so it's great to hear that the team helped make your journey smooth and straightforward, and that any post-move queries and snags were dealt with quickly and efficiently. Thank you again for your feedback. It means a great deal to the whole team, and we are delighted to have been part of your homebuying journey. We wish you many happy years and wonderful memories in your new Blossom home.
5/5
GoogleWe are looking at newer homes around Worcester and Ledbury. The Green in Rushwick is beautiful and we found the homes to be stylish and well built. A big thank you to Natalie for accomodating our breif stop off and helping us.
1/5
TrustpilotAbsolutely disgusting that you’re…
Absolutely disgusting that you’re taking a couple to court for beautifying the area that you promised but neglected to do. Everyone should think twice about buying one of your builds - that seem to also generate negative build-quality reviews also. Cowboys and conmen. 🤬
Thank you for your feedback. We take all comments seriously and are sorry to read of your concerns. However, we are not aware of the court case you have referenced and, as your review does not provide specific details, we are unable to investigate the matter further at this stage. We would welcome the opportunity to understand the situation and address any concerns you may have. Please contact us at getintouch@lioncourthomes.com with further information, including any relevant details, so that we can look into this matter thoroughly.
5/5
GoogleOur experience with Lioncourt at Martley Fields has been amazing, we cannot fault the service that has been provided from reservation to completion. A big shout out to Jasmine for her excellent support we could not have asked for more, you …
5/5
GoogleThe Green is in an amazing location, small development in a peacefull setting with fields ponds and little orchard, gorgeous. Close to transport links and amenities, we absolutely loved it. The quality of build seemed at a high standard, …
5/5
GoogleLioncourt offer great quality homes with a wide range of styles, something for everyone. Natalie at ‘The Green’ Rushwick was so informative, helpful, friendly and professional during our search for our next home, Thank You Natalie.
5/5
GoogleAbsolutely fab - especially Nat - her attention to detail and knowledge was fab - great service. Lovely homes too but Nat made the whole visit - she’s a ray of sunshine ☀️
1/5
TrustpilotA Latent Construction Defect and a Disappointing Response
I chose Lioncourt because of its reputation as a five-star housebuilder, so I expected the quality of workmanship and customer care to reflect that standard. Unfortunately, my experience has been very different.
Thank you for taking the time to share your feedback. We’re sorry to hear about the leak and the damage caused. As the property is now more than two years outside the Lioncourt Homes warranty period, we’re unable to investigate or undertake the repairs. The warranty provides a defined period in which defects can be reported and assessed. As previously advised, any repairs and associated damage will need to be addressed through your home insurer, who will be best placed to assess the damage and advise on the next steps.
5/5
TrustpilotLioncourt Homes Priory Meadows
We have just moved into Lioncourt Homes Priory Meadows. Tracey in Sales has been excellent in making the stressful process of buying and selling a house much more bearable. The house is very well built with really good finishes and was immaculate when we moved in. We have been told to tell them about any snagging and they will fix them immediately. Really good personal customer service and we would thoroughly recommend them.
5/5
GoogleIt’s a real pleasure working closely with Jas and Hannah at Martley Fields, alongside Nat at The Green. Each of them are a huge asset to the team, consistently going the extra mile to make sure everything runs smoothly. Lioncourt Homes are already a great company to work with, and their team genuinely reflects the high customer service standards they’re known for. Communication is always straightforward, clear, responsive, and proactive - which makes working together easy and enjoyable. Their approach helps ensure the whole process runs seamlessly for everyone involved. The level of customer care is outstanding. The team are always friendly, approachable, and ready to support whenever needed, which makes a meaningful difference throughout the journey. We would confidently recommend purchasing with Lioncourt Homes.
5/5
TrustpilotLioncourt homes always 👌🏾
As a first-time buyer, I was unsure which developer to choose. Although I had several viewings booked, I decided to visit Lioncourt Homes property first, and from the moment I arrived, the surroundings felt like home. I was warmly welcomed by Alice, who was approachable, professional, and consistently prompt, providing exceptional service throughout the entire process.
Thank you for your fantastic review and for choosing Lioncourt Homes for your first home! We're delighted to hear that the development felt like home from the moment you arrived and that Alice provided such a warm and professional experience. Jack and Ben will also be thrilled to know their friendliness and support made a positive impact. We’re incredibly proud of the quality of our homes and the service our team delivers, so your feedback means a great deal. Thank you again for recommending us, we wish you every happiness in your new home!
5/5
TrustpilotFirst new home in 25 years
We only moved in at the end of August and for everyone who has moved house in the past, it can be an extremely emotionally and mentally challenging proccess. We started our purchase at Priory Meadows, Hempsted at the begining of July and had moved in by the end of August. If it had not been for the sheer determination and continued persistence of Tracey and Julie (working in the sales office on the site) calling and liasing with Solicitors, Estate agents and Buyers/Sellers, it is doubtful we would have moved. You can not question their committment to their company and to the house buyer. As for the house we purchased, we have only been in for 6/7 weeks. The house seems very well built (it is holding up to the serious rain we have had in the last 4 weeks) and the specification is very high; solar panels, carpets/lino fitted, turf laid, heatpump, an upgraded kitchen with washer/dryer, dish washer, double oven and upgraded showers in the en-suite and bathroom. The site manager, George, has been exceedingly responsive to our 7 day snagging and even extended it a little further. He even had his own snagging list and these items are also being resolved. 7 days is probably not long enough as the first week disappears when you move into a new home but, all our initial snags were resolved with great communication from everyone at Lioncourt. We are now liasing with Customer Care for house issues and they seem to be pretty 'on the ball' too. It will all take time to see if this excellent service continues but, up until now we can not complain. As usual it takes time for the local authority to get round to recognising a new development but, the sales team keep asking them questions and then let us know where we are in the proccess. As with buying any house, It is a considered purchase and the next 2 years will tell us more about Lioncourts committment to its customers but, for now, all seems to be going really well. Keep it up Lioncourt and special thanks to Tracey, Julie, George and Paul (and of course the house building team who have always been very polite and accommodating to new home owners on what is a working building site)
3/5
TrustpilotLioncourt's ongoing impact on Hempsted Village, Gloucester
As a neighbour of the Lioncourt site on Hempsted Lane Gloucester, I would take issue with their environmental standards, having recently cleared a brownfield site to repurpose it for housing. It's an ex-MOD site, with polluted land and has previously flooded due to it's proximity to the River Severn. Yet still it was given permission to build 70+ properties. A circular was sent to say they were going to clear the site apart from protected trees. They removed ALL the perimeter trees or cut them down to 2-3m. Why?10m high screening trees, all cut, so all my neighbours have lost noise, light and dust screening. Birds and other animals have needlessly lost habitat. To me this seems to be environmental hooliganism, unchecked by the local council?. I welcome their comments and mitigation to re-instate the environment as was. These trees will take a generation to replace, but seems that is of little interest. My property has been devalued for sure along with many neighbours.11/11/23 The road outside the entrance to the site on Hempsted lane was closed on the 30th October 2023 with a one way system in place, making residents take a 1 mile+ detour through the village. This is a major inconvenience and works are only due to finish after 6 weeks on the 8th December. The Police would do well catching cars ignoring the no entry signs and driving down to the roundabout.25/11/23 The road from the roundabout is now completely closed. There is little sign of works but huge disruption to the whole of Hempsted Village i.e. thousands of people and hundreds of drivers. The local developer claims to be considerate but closing the main access to a village is unacceptable. If there is a fire, emergency services will not be able to pass the width restriction at the top of the village, which I don't think is safe or should have been approved by Gloucester Council. The road should never have been completely blocked at any time.08/12/23 On the day the road closure was due to be lifted it is instead EXTENDED to the 22/12/23 with no warning, no flyer to neighbours. Seems the Builder can DO WHAT THEY LIKE with no consideration for the disruption to THOUSANDS OF RESIDENTS!15/3/24 I did receive an e-mail from Lioncourt regarding the above sent by the site PM, which was unexpected but welcomed, explaining many of the issues, most of which seem due to other services that were beyond their control. Thank you for that. I have adjusted my review to reflect the response and concern. It is good to see a local contractor that does take the time and appears to care. I hope this will continue and the road will be re-instated as it was or better once works are complete.
5/5
GoogleNatalie has been fantastic through the whole buying process!! A real credit to Lioncourt homes
5/5
GoogleI had such a positive experience looking round the houses, they were lovely and I was very impressed with the high standards which shone throughout. I was met by Natalie and she was professional, friendly and had a wealth of knowledge to share. Couldn’t have asked for a better experience and I was very impressed with the service I received from Natalie.
5/5
TrustpilotFrom the moment I stepped into the…
From the moment I stepped into the office at The Green, Natalie was so friendly & welcoming. She is professional & quick to solve any queries I had.
5/5
TrustpilotFantastic Lioncourt Homes
Purchased a new Lioncourt home in Ironbridge in November 2025. I cannot express how grateful we are to everyone at Lioncourt Homes, for their advice, support and absolutely fabulous service they have provided to us
Thank you for your fantastic review. We’re delighted to hear how happy you are with your new home in Ironbridge and that the whole process was so positive. Olivia, Jenny, Callum, Mark, Simon and the wider team will be thrilled with your feedback. Delivering great service and quality homes is incredibly important to us, so it’s wonderful to know we achieved that for you. We really appreciate your recommendation and wish you many happy years in your Lioncourt home.
5/5
TrustpilotGreat customer service
Just moved into 3 year old house in Olney and needed to contact Lioncourt re adding a small extension and sourcing flooring and tiles used. Karen has been most helpful in providing the information we needed, responding quickly to any questions we asked. Build quality is good and fixtures and fittings are high quality. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lioncourt Homes Ltd's Shrewsbury office has 86 reviews across two platforms: 37 on Google, 49 on Trustpilot (across the whole business).
Lioncourt Homes Ltd Shrewsbury is rated 4.3 out of 5 across all 86 reviews, and 4.2 out of 5 on Google from 37 reviews.
Lioncourt Homes Ltd Shrewsbury, Thrower Road, Shrewsbury, SY2 6RH.
