5/5
TrustpilotPraise for Lauren!
Lauren was so helpful with viewings and recommended me the best solicitors! Everything is running so smoothly and made my purchase so much easier!
Trusted Agent profile · Shirley
Verified
John Shepherd Shirley reviews
★★★★★
1,526 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,526 reviews on four platforms, including 161 Google reviews rated 4.3.
161
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,340
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Shirley
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI highly recommend using John Shepherd…
I highly recommend using John Shepherd for letting or selling properties. They are highly professional, friendly and their services are extraordinarily good. I can't compare them with other estate agents I have used before in terms of advising, caring as well as guiding. I will be always using them whenever my property is empty. I am quite optimistic too that they will be able to find me a potential buyer.
2/5
allAgentsVery poor service. I resent
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance. The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them. I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
5/5
TrustpilotMEGAN JOHNSON
John Shepherd is my goto letting agency. Megan especially was phenomenal , honest and of great help to me in securing a nice place to stay. Although, the processes are lengthy, one thing is certain, it was worth the wait. Highly recommended and happy to have recieve their services.
5/5
TrustpilotI met Megan on one of the viewing of…
I met Megan on one of the viewing of the houses. She was very professional in her dealings and was very welcoming. The best part was that she was available to be reached during office hours through her cell phone, and made in person viewings possible during covid times a well.Even though i didnt ended up renting the property from john shepherd but i will definately be recommending her to my circle.
5/5
TrustpilotI wrote a scathing review last week but…
I wrote a scathing review last week but must now apologise. I thought that it was the agents who were at fault but it has now become apparent that it was the landlord's mis communication that was the problem. Lauren managed to sort out the problem and get our full deposit back for us.
5/5
TrustpilotIt is my first time am renting a whole…
It is my first time am renting a whole apartment in the UK. John Shepherd Estate Agents provide me complete and smooth onboarding process for renting an apartment.
1/5
TrustpilotOne of the worst letting agent! Colmore branch!!
One of the worst letting agent!! Never ever get any repairs done in time and gives complete ignorance even to urgent issue!! Never rent out from them!!
Agent replied · 7 May 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotHands Off Rental
John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service
5/5
TrustpilotExcellent as always.
Excellent as always.Very professional and attentive staff efficient in everything.
Agent replied · 7 May 2024
Thank you for your feedback.
5/5
TrustpilotExcellent service
After a particularly difficult tenant left our property, Shepherds stepped in to sort out dilapidations, expenses attributed to tenant and arranged refurbishment of the property. An extremely stressful six months, was managed in a sympathetic and professional manner by the Shepherds team. The successful outcome was entirely their achievement. Cannot thank them enough.
1/5
TrustpilotTenants exploiting agent!
If we could give NEGATIVE stars it would be more appropriate for John Shepherd.
5/5
TrustpilotLily was highly assistive
At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.
1/5
allAgentsScumbags.
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
1/5
allAgents"Scumbags...."
Lovely to work with when getting you into a property, as soon as you're in you'll be abandoned. If you flag something up for maintenance they will ignore you unless you refuse them access when they want to enter the property. Will absolutely rip you off when returning deposit. £110 for cleaning after you clean the place top to bottom. Leave it a mess and at least you'll get your money's worth.
5/5
TrustpilotRickie was hugely helpful in securing a…
Rickie was hugely helpful in securing a suitable new home in this area. He is a credit to John Shepherd!
1/5
GoogleEmail via right move, message left on answerphone and message left with person who eventually picked up the phone. Are these people really interested in selling your house? I’m trying to view and no one calls back let alone arranges a …
Agent replied · 9 May 2024
We apologise for any inconvenience caused. Unfortunately we have been unable to locate your details through your Rightmove enquiry. Can you please email collection@johnshepherd.com with more information to enable us to look into this for you. Best wishes John Shepherd.
2/5
TrustpilotNot the best
They didn't tell the tenant they switched off the gas and he was without heating and called me at 10PM We agreed on discounted price to find a tenant but they went back to their usual prices AFTER not very professional and doubt will use them again
5/5
TrustpilotAilish has been fantastic
Ailish has been fantastic! Right from the off she has been professional, smiley and helpful. Thanks for all your help Ailish 😀
4/5
TrustpilotThis is a good experience to rent this…
This is a good experience to rent this house. Lily is a good staff. She responds patiently and efficiently.
5/5
TrustpilotSam Lawrence came to our home and gave us a valuation he was polite, curtious and professional with a very friendly manner. We would definitely use John Shepherds.
Sam Lawrence came to our home and give us a valuation on our house, he was polite, friendly, professional and down to earth making us feel very comfortable. We would definitely use John Shepherd to sell our home.
Agent replied · 7 May 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotThe worst letting agency in the world.
The worst letting agency in the world.I called in and they said they will call me back but didnt. I called after a few days and they said the same but never called back.Fk them
Agent replied · 7 May 2024
Thank you for your comments. We pride ourselves on our customer service and I am sorry you feel that way in regards to getting a call back from ourselves. If you would provide us a contact number and name I can ensure a colleague gives you a call.Thank youDrew Swadkins | John Shepherd
5/5
GoogleBought a house through John Shepherd last month Dealt with Gurdev throughout the process She was very professional and most helpful …
5/5
TrustpilotPerfect service by John shepherded and…
Perfect service by John shepherded and specially Quinten
Agent replied · 7 May 2024
Thank you for your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
