John Shepherd Shirley reviews

★★★★★ 1/5

Trustpilot

Not care about the Tenant

This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and

E.H · 17 July 2023

★★★★★ 5/5

Trustpilot

Great service very helpful and a brilliant maintenance team

Good communication and got the job done with a brilliant maintenance team

Anj · 21 September 2025

★★★★★ 5/5

Trustpilot

Fantastic

I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.

DI · 13 July 2023

★★★★★ 1/5

Trustpilot

Very disappointed

Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice

GK · 26 March 2024

★★★★★ 5/5

Trustpilot

Highly recommend, 5*

After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!

Dawn · 26 February 2021

★★★★★ 5/5

Trustpilot

Professional Letting expertise

We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.

QuickDraw · 9 February 2024

★★★★★ 1/5

allAgents

"We have been fatally scammed..."

We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.

L · 1 February 2021

★★★★★ 5/5

Trustpilot

Excellent

Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.

Donna · 8 April 2024

★★★★★ 5/5

Trustpilot

I have one flat managed by John…

I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.

AB · 17 March 2025

★★★★★ 4/5

Trustpilot

A challenging sale

Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.

Deryk · 26 December 2020

★★★★★ 5/5

Trustpilot

As a contractor I find Rajak and Kai to…

As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.

M · 15 February 2023

★★★★★ 1/5

allAgents

Absolute Disgrace to the

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 1/5

allAgents

"Absolute Disgrace to the..."

Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!

Jamie · 12 November 2020

★★★★★ 5/5

Google

After dealing with John Shepherd for the second time, we have bought our new family home in Dorridge. The process was stress free so thank you Harry for helping us make our dream move!

James · 17 March 2020

★★★★★ 5/5

Trustpilot

Harry was highly professional

Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .

Jack · 29 June 2022

★★★★★ 2/5

Trustpilot

Never again

Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.

Mark · 27 February 2025

★★★★★ 5/5

Trustpilot

Brendan overall amazing experience

A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman

Mark · 30 November 2020

★★★★★ 4/5

Trustpilot

I had multiple viewings with John…

I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience

Kamisha · 17 November 2020

★★★★★ 5/5

Trustpilot

Sold two houses and in the process of a…

Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.

Andrea · 6 November 2020

★★★★★ 5/5

Trustpilot

Very good.

Senka, Alan, and Sana were very helpful and offered sound advice and solutions.

Nicholas · 29 April 2023

★★★★★ 5/5

Trustpilot

Lily was very helpful and the execution…

Lily was very helpful and the execution was incredibly quick.

Adam · 12 July 2023

★★★★★ 1/5

Trustpilot

Without a doubt the most incompetent…

Without a doubt the most incompetent and self important people in the rental space.Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.

Nathan · 1 November 2024

★★★★★ 5/5

Trustpilot

John shepherd have been amazing with…

John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again

Jodie · 19 April 2022

★★★★★ 5/5

Trustpilot

Fantastic service.

Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.

Ben · 29 August 2024