5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
Trusted Agent profile · Shirley
Verified
John Shepherd Shirley reviews
★★★★★
1,526 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,526 reviews on four platforms, including 161 Google reviews rated 4.3.
161
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,340
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Shirley
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Reviews
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotNo heating or hot water
Have been given no choice but to complain about the absolutely poor service from this company that I’ve been experiencing for over a month now.
5/5
TrustpilotNelly was very helpful
Nelly was very helpful, she was quick to resolve my queries.
5/5
TrustpilotExcellent customer service shown
I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars, I would!
5/5
TrustpilotLily was probably the most helpful and…
Lily was probably the most helpful and responsive agent I have worked with Tim
5/5
TrustpilotLauren
Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me.Made the whole process so easy.
5/5
TrustpilotGreat service from Hannah Britten
Great service from Hannah Britten who is my property manager for 2 apartments that I own. My properties were let quickly, and the service provided has been great. Thank you.
5/5
TrustpilotCaitlin did a really great job
Caitlin did a really great job! I was extremely satisfied with her professionalism
Agent replied · 7 May 2024
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotProperty Management
As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou
5/5
TrustpilotAbsolutely delighted with the…
Absolutely delighted with the professionalism, honesty and courtesy shown by Alan Johnson at John Shepherd who offered intelligent and experienced advice throughout our rental process and made the whole experience painless. Alan’s responsiveness gave tremendous peace of mind and it is very much appreciated! Highly recommend John Shepherd and without doubt Alan Johnson!
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
TrustpilotI Christina Dell found it a great…
I Christina Dell found it a great delight to write this review for two extraordinary employer at John shepherd.
5/5
TrustpilotSuperb staff and excellent service
Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍
5/5
TrustpilotFabulous service and help
Always great service from Kai and the team. Thank you everyone.
1/5
allAgents"Thievery..."
The agent (Drew) was very attentive whilst we were viewing the place and soon after we rented the flat we were totally ignored by the agents. The flat came with few light bulbs without working, the fire alarm had no batteries in it and we had a leaking problem that they ignored until the day we moved out. Every time we would pop by the agency to sort these issues they would treat us dismissively and we never got any of our issues for which we reported sorted. Also they charge abusive fees on moving in, contract renewal and even a check out fee. Avoid at all costs!
1/5
allAgentsProperty Management /
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
1/5
allAgents"Property Management /..."
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below. Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them! Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future
5/5
TrustpilotHighly recommended
I was recommended to Jack Richardson by a colleague after having a negative experience previously elsewhere. Jack took the stress away from the entire process with his sound knowledge, and was proactive throughout. He was upfront, honest, and easy to speak to.
Agent replied · 7 May 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotNatasha
Natasha, was helpful and went that extra mile to make sure we sold our house easily and helped us agin to buy our new home. An absolute star..
5/5
TrustpilotHighly recommend Jack
We found Jack to be a very honest agent during the time he was working with us on a potential house purchase. We didn’t end up buying the house but he wasn’t pushy with the sale or feed us the usual ‘waffle’ that some agents do. He did all he could to overcome the objections that we had on the property and would highly recommend him when buying or selling a house.
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