Strata Shirland reviews

★★★★★ 1/5

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Strata 360 Chesterfield - updated 8/3/2023

We wrote the review below in February 2020 after receiving excellent service from Strata during the buying process. However, since moving into our home in September 2020, our very positive experience with Strata has played out to be the complete opposite. Strata sold the final houses on the 360 Chesterfield development in July 2022. Despite this we are still living in the middle of a building site. The final surface on the roads and pavements has not been laid and our own driveway needs to be resurfaced. The same applies to the pavement on the approach to the development which is uneven and dangerous. This is also the responsibility of Strata. Work to replace kerb stones, manhole covers, and some partial resurfacing has now been ongoing for over 9 months with no completion in sight. And this is not a large development, there are just over 100 plots.As I type, most of the manhole covers in the road are in course of being repositioned (raised / lowered, some for the second time) and are surrounded by traffic cones, turning the site into a driving obstacle course. Anything wider than a typical family car has difficulty getting through in some places without mounting the pavement (which a delivery driver of ours had to do earlier this week). The appeal of our home and the reason for our purchase was its location on a private drive, overlooking a meadow which was to be laid as part of the development. Much to our dissatisfaction, in August 2022 the site office which had been situated on the proposed meadow was converted to a sales office for another nearby development. We were given assurance from Strata that this would be removed and the meadow completed in January 2023. Although the office itself was removed in February, the base on which it stood and the adjacent car park remain and rubble from the continual remedial work is now being dumped there.We have had several email exchanges with Strata regarding these ongoing issues, requesting specific dates for when the work will finally be completed. A response in November 2022 simply said the work was ongoing and we have yet to receive an acknowledgement, let alone a satisfactory response to our latest email which was sent on 1st March 2023.Added to this are several other significant issues affecting particular homes and the surrounding area that we are aware of though not directly affected by.Strata, you were great at the sales pitch and we were glad to give you a 5 star review when you asked us to. However, your after sales service has been appalling at times and given our dissatisfaction at your response to our ongoing concerns we have taken to using the method of communication that appears to be of most importance to you, and have replaced our 5 star review with this 1 star which better reflects our overall experience.Strata 360 Chesterfield review dated 17/2/2020, deleted 8/3/2023:We are in the process of buying our first home together and we've been wowed by the fantastic service received from Charlotte. 360 is a beautiful development on the edge of the countryside and the homes are of such high quality compared to other new builds we have considered in the area. Charlotte has been super helpful in working with us to select the perfect interior choices which will certainly deliver a show home standard. The whole process has been completely stress free using the professionals that Charlotte recommended and we can't wait to move in!

Claire · 8 March 2023

★★★★★ 5/5

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Snagging work

Both Jeff & Dave were very polite & friendly. Work was completed to a high standard & house was cleaned up well after work done. Arrived promptly each day.

Karen · 19 May 2026

★★★★★ 5/5

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Great events to take part in

I have attended a couple of events hosted by Sheereen at Verve that I have really enjoyed. Yoga with Sophie was fantastic. Sophie talked us through all the poses and gave clear instructions. I am fairly new to yoga but was able to easily follow the class and felt nice and stretched and relaxed by the end. Cooking with Chef Chris was great. We made a lovely vegan meal and all took it in turns to do bits of the preparation and cooking. At the end we sat down to eat it and it was delicious. I will definitely be making my own flatbreads at home now!

Laura · 23 January 2023

★★★★★ 5/5

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Impressed…

Mal was efficient in checking out the repair works in my house. He patiently took his time to look round the house and spotted what needed to be done.

Onyinyechi · 14 May 2026

★★★★★ 5/5

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What a wonderful & relaxing evening

What a wonderful & relaxing evening we had at the yoga night arranged by Sheereen at Strata Verve & hosted by the yoga instructor Sophie. Yoga mats, blocks & bottled water was provided, along with protein bars at the end of the session, which was very well received. Sophie was patient & gave clear instructions on how to move into position, with alternatives to make it a little easier or harder. The session flowed at a nice pace & I didn’t feel rushed going from one position to the next. Thank you to you both for a wonderful evening & I hope you arrange to do another session as I would definitely attend again. Many thanks. David & Becky

David · 14 January 2023

★★★★★ 1/5

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Lavish Development

We moved onto the Lavish site nearly 2 years ago. The customer service up until getting the keys was great. As soon as the money was in their bank it was a downhill spiral. The lack of communication with customer service was appalling. Days upon days we waited in with no one turning up. 18 months this went on for ! The estate has been “completed” for nearly a year and it is an absolutely mess and a complete health and safety hazard. The roads are still to be tarmac, the footpaths are disgraceful from being hacked away at from when Applebridge have been in summer 2022 and started work that they didn’t finish. The drains are blocked with no drainage for surface water as they have been raised above road level and blocked. There is railings and bollards left across the roads and paths with mounds of rubble which have just been abandoned. These spend more time falling over blocking the roads leaving the residents to sort them to get access up and down the estate. It’s so disappointing driving past our adjoining Barratt estate which is looking immaculate. DO NOT waste your money with Strata. The houses are beautiful and the show homes are immaculate we were sold a dream but no one needs the hassle caused by Strata customer service and aftercare. You buy a newbuild to prevent having the potential problems of an existing home, not to have 2 years of unresolved issues with your brand new house and estate.

G&M · 8 January 2023

★★★★★ 5/5

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Strata Kudos 2 development in Leeds -

Strata Kudos 2 development in Leeds -A lovely man named Jeff from the site came out to our house today to do some repair work after a recent leak. Jeff is so chirpy, friendly and helpful, it was an absolute pleasure to have him here 🙂Shout out to Maggie Leach too, she is very on the ball, and always tries her best to help no matter what the problem is 🙂

Leah · 29 September 2023

★★★★★ 3/5

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House great, Lavish site a mess.

We’ve been in our house on the Lavish development for 12 months now and can honestly say we’ve had very few problems in the house (thankfully) - Rachel has been super efficient on getting snags resolved. That being said, the roads and pavements still haven’t been completed and is now a hazard on the site. You can’t access pavements because of the mess that has been left, not ideal when cars fly around the site and you are trying to walk your dog and push your baby’s pram. To add to the frustration, the Barratts development next to us have completed the roads and pavements and they still have houses under construction. We also have street lighting without the lights.From reading other reviews it looks like this is standard practice for Strata, which is disappointing considering what we were sold when purchasing our plot. We’ve also had to pay for maintenance of the site, confusing considering it’s not even completed.We have pictures of the mess on site that can be shared.

L · 7 January 2023

★★★★★ 5/5

Trustpilot

Our experience with strata was really satisfactory. …

Our experience with strata was really great. As a first time buyer and property market bursting with increase we were worried. But Kayley always reassured us. Always ready to answer our phone calls and explain to us what it means, how it may or may not affect us. Through out all the steps involved in building the property and options on decision to make. I and my family are really grateful, Strata and Kayley assisted us in making our dream of owning our very own property come true. Thanks Guys.

Tessy · 1 January 2023

★★★★★ 1/5

Trustpilot

poor workmanship issue confirmed

So much for the last reply saying that the diagnostic and maintenance engineer Darren was working with NHBC to help solve the problem this was a total Lie i have had to wait an extra 2 weeks to get to the bottom of things as Darren said it was a vermin issue and not poor workmanship and would not release the cctv footage that they had done. NHBC got someone to complete it and guess what its poor workmanship issues from strata 2 displaced joints in the pipe and you can also see on the footage where a seal has just been taken off and thrown on the floor!!! no wonder Darren would not issue the CCTV footage. Absolutely appalling after care vermin have been allowed into my home due to the poor workmanship from Strata. They will reply saying they work with NHBC but they definitely didn't they refused to help with anything and brushed their hands of it. The stress and upset this has caused my family is disgusting all because Darren would not confirm it was POOR!!!! workmanship!!! which has now been confirmed and I have it in writing and also photo's of the 2 displaced pipes !!!!! you will think they are great when you first buy then after a few years they are not bothered as they have your money!!! Any issues go to the NHBC they will sort issues do not trust Strata as they will try and fob you off like they tried with me.

Nichola · 12 December 2022

★★★★★ 5/5

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Great service. Lovely home!

Great customer service from start to finish. We’ve had a very up and down journey over the last year, from trying to sell our previous property to completion of our new home. Sheereen has been great by keeping us updated and doing everything within her power to ensure completion within a very tight deadline. Thankfully, we got there in the end and we couldn’t be happier!We’ve had a few snagging issues so far but nothing major. Ali and the aftercare team are great and help get issues resolved as quickly as possible. Thanks to everyone involved we will be enjoying Christmas in our lovely new home!

Jamie · 10 December 2022

★★★★★ 5/5

Trustpilot

Strata are amazing

Strata are amazing. Sheereen before the move and Ali after the move do a wonderful job. The house is beautiful, so well thought out and beautifully designed. The Saville is gorgeous and the video does not do it justice, you really need to be in here to appreciate the light and scale. We have previously had 2 other new builds from different builders and the standard has not been anywhere close to this! Yes, a few minor snags but that is what you expect in a new build and nothing major at all. Strata team go above and beyond and even left a skip for us to fill with the boxes from the move. The whole team are so friendly and welcoming, from the landscaper to the tilers, felt at home from the start. Would definitely buy Strata again.

Elisa · 8 December 2022

★★★★★ 1/5

Trustpilot

Disappointed to say the least

Disappointed to say the least. After searching high and low for an affordable property on a shared ownership scheme, I feel that I have been blindsided from the word go. Moving in to my new home in April of this year, there has been an endless list of issues that never seem to get resolved, I have windows that do not fit in the frame (waited 9 weeks for a part) still not had a confirmation date to resolve. The large garden of the property is horrendous and has no drainage system, Very rude Engineer (Darren) attended the property and was utterly dismissive of me. I have sent a list as long as my arm of snagging to both the HA and to Strata 4 weeks ago, this has not been acknowledge even after several phone calls. There is no heating in the upstairs of the property, I was advised that a energy efficient system was in place upon purchase, however this is not the case and its purely an air ventilation system, the house was sold on the basis of it being a smart home but yet there is an inadequate heating system in place, making the home extremely cold and uncomfortable in the colder months. The standard is workmanship on a SO is poor, there are visible drainage pipes in the bathrooms, unlevelled walls, light sockets painted over, sink base does not fit the worktops of the kitchen, and the customer service that come with it is even worse. Totally let down by a supposedly reputable developer.

Emma · 5 December 2022

★★★★★ 5/5

Trustpilot

Great customer care team 🥰

Great customer experience. As with any new build we have some snags. Nothing ground breaking but the customer care team is fantastic. The sealant around the bath was done quite untidy the first time and in one area kept coming away from the bath when filled. Shane came on Friday and has done an amazing tidy proper job! Far better and neater than the first time. He really paid attention to detail and redid the whole bath seal, not just the area I was unhappy with. So pleased with the final finish. He has also been round and tidied up all the nail pops I marked up. Just waiting on the paint job on these areas once dry enough. Fantastic service and always friendly. So pleased to have Strata looking after me. Thank you customer care team, especially Rachel who I deal with directly. No job is too big or small, they just want you to be happy with the home you have bought.

Amy · 4 December 2022

★★★★★ 5/5

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I am in a process of buying a Saville …

I am in a process of buying a Saville at Anthem- Strata homes in Beverley. I found the sales manager Jen extremely helpful. She goes at length and takes time to explain each and every queries. I was bit nervous before buying Strata house as had never heard before about this company. However talking to Jen was very assuring. I hope this helpful support from strata's other site/central team would continue even after moving in .

Sanjay · 15 April 2023

★★★★★ 5/5

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A reliable and helpful employee.

I had a visit from Mr. Barry today. He deserves 5 stars and a good bonus from STRATA. He did a great job, and very quickly, too, and clearly explained exactly what the problem was. I wholeheartedly recommend him.

Dawid · 30 June 2026

★★★★★ 5/5

Trustpilot

Thumbs up

moved into Strata's new build for almost 1 year, we are very satisfied with our house as well as the Strata team members. Only minor issues with the house so far, customer service team reply my emails promptly and helps to make appointment to fix the problems in effective manner.We had Dave to fix our under carpet floor last Friday, he wear his shoe covers before come into our house, asked me to show where the issue is and quickly fixed it. He asked me to double check if the issue is fixed before he puts the carpet back in place. He is polite and helpful. Thank you Dave and Strata team.

Chan · 15 November 2022

★★★★★ 5/5

Trustpilot

A Very Enjoyable Viewing

We made an appointment to view the development with Rachel.On the day, we were met by Rachel who was very welcoming and helpful.She explained all the house types and showed us the site plan and explained all the phasing.She then took us to view the layout of our preferred house type, explaining fixtures and fittings that would be included or would be extra.Back at the Showroom she let us view the Show Houses in our own time.Throughout the viewing Rachel was very helpful, knowledgable and didn’t give the hard sell.It was nice to discuss things with her.

Richard · 14 November 2022

★★★★★ 5/5

Trustpilot

Rachel & the team at Anthem are fantastic, and so is the Oporto!

We've been dealing with Strata for months during the process of buying our new home and everyone has generally been helpful, but what really made the difference to us was Rachel at the Anthem development.Ever since we first called after having second thoughts on our reservation from another site she looked after us and made us feel at ease. As first time buyers we were new to the experience but she took us through every step in such a genuinely caring way and was (and is still) incredibly patient with our many questions. Not to mention she was basically our interior designer and helped us make the best decisions on the finish of the house.Josh and Davy are both really personable and since moving in they both put us at ease about what needs to be done and we're confident that should we have any snags/issues they will be resolved quickly. The rest of the site team also seem friendly and are considerate of us even when working in close proximity.Overall we're very impressed with Strata, the quality of the home, and Shannon was also very helpful at head office. It's been the team at Anthem that would really make us recommend this particular site to our friends and family.Thank you,Adam & Jodie

Adam · 8 November 2022

★★★★★ 1/5

Trustpilot

BULLIED AND HARASSED OUT OF OUR SALE!!

If it was possible I would rate a big fat zero👌🏼. I spoke with Melanie (who is the one in charge of the Shepshed development) last night for barely 5 minutes, who blagged, twisted, bullied me to a point that the home we had worked towards, was RIPPED away based on conjecture, speculation and I suspect a better suited buyer in the wings. We were not afforded any time to think through anything that we may wanted to have tried….A VERY BRUTAL WAY OF DEALING WITH A CUSTOMER SPENDING £270,000 - I hope with all my heart that this site is flooded out, or the customers drop out by volumes when Christmas has been and gone, and she ends up on the unemployment statistics, because Karma has a way of finding people!!! DISGUSTING CUSTOMER SERVICE….🤬🤬🤯Having read some of the reviews why was I surprised 🤦🏻‍♂️

Phil · 5 November 2022

★★★★★ 1/5

Trustpilot

Someone HELP!!!!!!

Someone HELP!!!!!!Why is it that when I wrote a review people are quick to respond but when I email I get no response, from anyone!After care is a JOKE and none existent.Snags are still NOT sorted and now our front door is not closing properly and letting in a huge draft. Costing us lots of money in heating as it’s so cold.I’m appalled and disgusted with the ‘after care’ strata offer and I will continue to review each day until someone responds to my issues. I will be taking this further now.

Rhiannon · 3 November 2022

★★★★★ 1/5

Trustpilot

Appalling Firm.

Appalling Firm. I would never recommend anyone to buy a Strata property. They rush to complete on the property so they could get our money. There was problems with the electrics (electric shock from the dishwasher on moving day), plumbing and general finish on the house. Strata seemed to want to put things right but it is a long drawn out process and I think they hope you'll give up asking so they don't have to do the work! Update 3/11: the issues don't just relate to electrical. There are numerous issues in all areas of the property that have still not been resolved after five month of being in, The issues are with Strata and the lack of post sale support and lax attitude to their customers.

Peter · 3 November 2022

★★★★★ 1/5

Trustpilot

Avoid....

Really good initial customer service but terrible at snagging.We moved into our property just before Christmas 2019, we had lots of snagging items. Most were resolved very quickly by on site team. Once we moved over to customer care team for any issues we really hit big problems. After living in our property almost exactly 1 year we had a major leak from our bathroom into the hallway and garage. Due to Covid we were unable to use our bathroom for 3 months. No reason was found for the leak and the shower was re grouted. The leak returned and again, no bathroom for a month. Then a repair. Then the leak again, this time we had no bathroom for 3 months. The bathroom shower was removed & raised, which looked TERRIBLE. The water was so extensive the bathroom floor was replaced and re- tiled also the door frame replaced. I was also told it my our fault, as I have a teenage who must have splashed water that ran over. Guess what 4 months later the leak returned and this time into my newly decorated hallway. This time we had numerous service people visit to locate the leak, holes in the hallway & garage. We also could not use the bathroom for 3 months.The bathroom shower was completely removed and they found that the back of the shower wasn't sealed properly, they also lowered the shower again. I am not confident that this will not come back as it has gone on for on 2 years. Customer care are not pleasant, we were made to feel this issue was our fault as nobody could find the leak. We still have holes in our garage ceiling, I keep putting repair off as I keep expecting the leak to return. I would not recommend Strata due to stress this has caused and the major inconvenience of managing with our bathroom for the best part of a year.We did complain & received a letter with completely inaccurate information and dates relating to the ongoing issue. I tried speaking to complaints and was fobbed off. Honestly a terrible experience I would not recommend Strata to anyone.Re your reply below- yes, your customer care have contacted to ask for images of the damage your maintenance have done, after I contacted them to ask for this to be put right. This does not rectify the months without a main bathroom or the numerous days taken off work.

Lindsey · 27 October 2022

★★★★★ 1/5

Trustpilot

False promises and severely dishonest

As our rental contract was coming to an end at the end of June, we decided to take the plunge and purchase a property, we began the process in march ready for our son to start school in September. We went to the site office and explained the situation to the sales lady, Laura. Laura told us that the property we were looking at would be ready the 1st July at the latest, we explained that it's not a problem if there are slight delays as we can stay with family over the summer holidays on the isle of wight, however we need to be in a property by the time our son starts school on the 12th September. Laura's exact words were 'oh you will definitely be in by then, the only reason there would be a delay is if there were severe weather conditions, which isn't exactly going to happen over the summer' with this information we reserved the property, in addition to borrowing money in order to pay for our choices. As we approached the move out date from our rental property we were informed there was a slight delay, which we again said is fine, however we NEED to get in by the time our son starts school on the 12th September, which they said they understood the severity of the situation and would do everything they could to ensure that we were in by then. There was then a further delay. We then called Laura to explain the fact that we had reserved the property as she had told us that the property would be ready no later than the 1st July and that we would be absolutely fine for when our son started school on the 12th September to which she then denied ever saying that, said she 'would not have said that as she is trained not to'. Despite the fact that if she hadn't said that, we could have extended our rental, organised a short term lease rental and definitely would not have put ourselves in a situation where us and 2 children are homeless. However when I asked why she told us we would be absolutely fine she said 'everything was running on time at that point'Eventually after continually stressing our situation to Laura and wondering how anyone is going to help our homeless family, Laura did eventually said 'sorry if I did say that' however there was still no offer of resolution, compensation or compromise in regards to the situation. we tried to escalate the situation with customer care, who failed to respond, which when flagged responded saying 'they did not realise we wanted a direct response' The only contact we had from Laura's manager was not to try and help us or resolve the situation, but was due to her concern in regards to a staff member being reduced to tears (was not our intention, we were not aggressive, upset yes and passionate yes, as our family have been put in an awful situation for the sake of a what I assume is a strata colleague needing to hit sales targets, so I imagine this kind of guilt would bring a good person to tears.)We then had to borrow even more money to rent out an air BnB (at over £2000 a month) which we initially rented for a month. When asking Laura for a bit of guidance as to when we should be Booking this air BnB until to which she said 'just book it until the end of November just in case' as if we have £6000 to spend on accomodation that we may or may not need, especially after purchasing a house. Since then Laura has offered call backs and updates and failed to deliver, promised to get back to us by the end of the day and hasn't, said she would call at certain times and hasn't.We eventually received our notice of the 31st October after having to spend thousands of pounds on holiday let's, our family being put through an insane amount of stress, having to drive 2 hours a day to and from said holiday let's (limited availablity) to get our son to and from school etc. We have argued that as this has been caused by stratas employees false promises (which by the look of other reviews seems a fairly common tactic) we should not have to pay the other half of our choices prior to moving in, as a compromise, as this would go part of the way of reimbursing the huge costs we've occured and debt we have got into due to this situation. Strata responded with a flat no. To conclude, strata (or maybe just Laura) uses false promises as a sales tactic, then denies it, which as sales is done in person strata will back them as lack of evidence. They show no remorse, no sympathy, take no responsibility, customer care is none existent, their customer service is horrendous and they value profit over people. We have 9 days until we move into what was meant to be our dream home with two young children, this should be an exciting countdown and experience. Instead it has been an absolute nightmare that has caused two children a mass amount of stress, a family in a huge amount of debt and a extremely drained and unhappy couple. I'm hoping the actual building has more security and helpful community than strata itself.

Ellie · 22 October 2022