Strata Shirland reviews

★★★★★ 5/5

Trustpilot

⭐ Consistently Excellent Service

Simon always goes above and beyond whenever he visits. He takes the time to make sure everything is completed to the highest standard and always checks that we are completely happy before he leaves. His workmanship is exceptional, and he is professional, reliable, and friendly every time. Nothing ever seems too much trouble for him, and it’s clear that he genuinely cares about doing a great job. We are always extremely pleased with the results and would highly recommend him. ⭐⭐⭐⭐⭐

Emelia · 29 May 2026

★★★★★ 5/5

Trustpilot

Exceptional customer service satisfaction.

I recently purchased my home from Strata, and I must say they did an outstanding job. Throughout the entire process, the experience manager Natalie was attentive and receptive to my questions and suggestions. Great job done by Laura and Melissa also. They provided prompt feedback and ensured that my concerns were addressed. Even after I received the house keys, the customer service experience remained exceptional. Whenever I contacted the quality manager Vicki, for maintenance requests, she personally visited to ensure they were promptly taken care of. Buying a home from Strata was a stress-free experience with simple processes. I highly recommend Strata, as their dedication and commitment will surely impress you......AdeX

Ade · 26 June 2023

★★★★★ 5/5

Trustpilot

Amazing service

Recently we purchased our home at the Attraction site and we are really pleased with the customer service provided to us. James, the site manager, has been helpful and friendly from the day we moved in, always checking in and sorting out any problems we have had. It is clear that Strata at Attraction genuinely care about their customers and want them to feel satisfied with their home. Thank you James and the rest of the Strata team.

Alice · 16 August 2023

★★★★★ 5/5

Trustpilot

First Time Buyers

Buying our first home could’ve been a very daunting task, but thankfully the experience manager, Sarah Sharp, was on hand to guide us through the process. Sarah made my partner and I feel very much welcomed to pop into the sales office at any time to discuss any worries/questions. Sarah is approachable and very down-to-earth; our conversations felt more like a chat with friends, as opposed to talking to a sales rep. She was kind and patient, we could ask nothing more!Sarah is a credit to Strata, and even though she has now moved sites, we look forward to moving into our new home and sharing our experience with her!Thank you!(Radiance, Shepshed)

CB · 19 June 2023

★★★★★ 1/5

Trustpilot

Roads and Paths not done after FIVE YEARS

Please see below a copy of an email that I have sent to one of the Directors, This should give you a fair indication of what its like to live on a Strata Development. Such a shame as regards to the house and getting things done in the house , Hannah was excellent, Unfortunately this isn't something that she would be able to help with so I therefore engaged with the director, Below is my latest email.Hi MattI have just seen the notes from the residents meeting on the 16th May. I would like to say that I am shocked but unfortunately I am not.I have checked back on my emails and my initial email to you was on 3rd June 2021 stating that the paths and roads were terrible. Two years ago and in that time you have done absolutely nothing .As per your email below which states-we can produce a full schedule for our customers to provide clarityBy the time the meeting is held on the 16th of May we hope to be able to provide you with all the information requested.From the notes I have seen there is no schedule, no clarity just further investigation and surveys and " looking to put in place". Basically the same line trotted out for years and nothing being done.Also I would say the level of Construction traffic up Magnolia Rd has increased as opposed to decreased, not to pick on one Company ( because there are many) I would say a company called CUBE have 20+ lorries a day going up Magnolia Rd daily. Not sure if you are waiting until there is an accident on site before you do anything, I assume that's what it will take as you havent even bothered to do the most basic thing, Put up a sign NO CONSTRUCTION TRAFFIC. Added to the Health and Safety risk in the current dry weather , houses and cars are getting covered in dust. I have lived here for 4.5yrs, I understood for the first couple of years that there would be construction traffice etc, but was told when phase 1 was completed which was 2yrs ago that our section would be completed and all Roads, Paths would be finished and construction traffic would use the top entrance.I await your replyJoe

Joe · 5 June 2023

★★★★★ 1/5

Trustpilot

Plot 25 Embrace

After sale, very poor customer service. I have been chasing repair from the last 2 months but no joy. Dave was suppose on come on 02/06 and he didn't turn up. This is second time Dave didn't turn up .Dave is very rude .Raised complaint with Hanna against Dave for scratching back door glass, handle, rude behaviour but no response. Their contactor Gemini kitcken was suppose to come on 31/05 but no one turn up. Reported garden tap not turning on but no response. I have more than 100 snagging issues . Nothing fixed. We aware they will not do anything after the completion. Very poor work throughout the house. Like broken tiles, bumpy laminated floor, loose stairs and list goes on and on. They never pick up call. No complaints procedure and very poor customer service.

Manish · 2 June 2023

★★★★★ 5/5

Trustpilot

Radiance Destination 15

We arranged to visit Radiance destination 15 back in February 2023 and had the pleasure of meeting Strata Experience manager Sarah Sharp who made the initial visit welcoming and informativeWe cannot stress enough how impressed we were with Sarah's professionalism and attention to detail. She patiently answered all of our questions and provided us with valuable insights into the development and the surrounding area. Her friendly and approachable manner immediately put us at ease, and we felt comfortable discussing our requirements and expectations with her.Sarah's enthusiasm for the properties was contagious and she left no stone unturned in ensuring we had all the information we needed to make an informed decision. Her in-depth knowledge of the site and the various options available helped us to narrow down our choices, and we were able to reserve our preferred plot with confidence.In summary, we would highly recommend Sarah who will go above and beyond to make their experience with Strata a positive one. Thank you again, Sarah, for your outstanding service. We are excited to begin our journey with Strata thanks to you!

M · 29 May 2023

★★★★★ 1/5

Trustpilot

On the 16th March

On the 16th March, and by chance, we visit the Belong development and viewed the Naples show home. From the moment we walked into the sale office Charlotte and the team were amazing and so welcoming. So much so that within days we had put a reservation on a Naples home within their new 360 development. Strata's attention to detail is fantastic and they really have thought about the whole customer journey from start to finish. Melanie and Chelsea, within their assisted selling programme, were amazing and guided us through the entire process with ease. Today we get to select our choices for our new home and really can't wait to continue our journey with Charlotte and the great Strata Team.

Kev · 26 May 2023

★★★★★ 5/5

Trustpilot

Stata Attraction

We moved into our Seville on Attraction in June. We absolutely love our home and the journey we have been on. The build process and the aftercare was beyond amazing thanks to Beth the assistant site manager and James. The effort they put into their houses, communication and care to their customers is 5 star. Any minor issues have been rectified straight away and never feels like a hassle to speak to them. Good job guys :)

Lauren · 17 August 2023

★★★★★ 1/5

Trustpilot

Not So Extremely Happy.

We moved into our new home just over 2 weeks ago on Strata's 360 development, and we've had nothing but a positive experience from start to finish. From our first visit to the sales office to speak to Charlotte to reserving and completing, everything has been dealt within a professionally customer centric manner from the very start, and we would definitely recommend Strata to anyone.Charlotte has been amazing all the way and equally Ryan and Darren, our site managers, have been great in helping with any queries we may have no matter how little or large. Though, as of yet we haven’t had hardly any issues at all, as the overall build quality and finish is great. Overall, we couldn’t be happier in our new home and cannot praise Strata and all the staff we have dealt with enough.UPDATE - 3.5 years later So, that was our initial review but being honest it soon went down hill fast. See our latest review for an update. In summary, you are sold a dream but it soon turns into a nightmare. Do your research before you buy !!!!

Kev · 25 May 2023

★★★★★ 5/5

Trustpilot

Sarah - Radiance

We have just moved into our new build home but the journey over the last year with Sarah has been amazing. We received constant updates on how everything was going and nearly everything we requested was in the house when we moved in. We will do a follow up review after 3 and 9 months in regards to the snagging journey but for now the first half of getting a house with Strata, and especially Sarah, has been top tier.

America · 23 May 2023

★★★★★ 5/5

Trustpilot

Yoga class at Verve!

I recently had the pleasure of attending a yoga class provided by Strata Experiences, and I must say, it was absolutely brilliant! Not only was the class completely free of charge, but the quality of instruction and the overall ambiance truly exceeded my expectations.Sheereen welcomed me with a smile into the Strata office and directed me to the venue. The instructor, Sophie was phenomenal! Sophie guided us through a well-rounded sequence, blending elements of strength, flexibility, and mindfulness. Sophie’s clear instructions and encouraging demeanor made the class accessible to all levels of participants, ensuring everyone felt supported and empowered.What impressed me most about the Strata Homes yoga class was the attention to detail and the level of care given to each participant. The yoga mats and props provided were of high quality, ensuring a comfortable and safe practice. Sophie took the time to understand individual needs and limitations, offering modifications and alternatives to accommodate everyone's unique abilities.Not only did the yoga class provide a physical workout, but it also nurtured a sense of inner peace and mindfulness. Sophie incorporated moments of guided meditation and encouraged us to connect with our breath, fostering a deep sense of relaxation and self-awareness. It was truly a holistic experience that left me feeling rejuvenated and centered. The refreshments provided at the end were fabulous. I would pay at least £15- £20 for a class of this high standard. I must commend Strata Homes for their generosity in providing this yoga class free of charge. It demonstrates their commitment to the well-being of the community and their desire to promote a healthy lifestyle. It is heartwarming to see a company go above and beyond to offer such a valuable and unique service.I hope the experiences with Strata continue as this is a truly unique addition to buying a new property. Thank you Sheereen and Sophie :-)

Lynsey · 19 May 2023

★★★★★ 1/5

Trustpilot

Be warned...the 5* reviews are not are true reflection

A majority of the 5* reviews you see on here are either aimed at the sales team OR the aftercare team (usually Jeff). Everything was fine until the point that we moved in.Although I cannot fault Kayleigh or Jeff, these reviews DO NOT give a true reflection of the overall experience. Which being totally honest, is the most traumatic, frustrating, time consuming, disappointing, upsetting experience I think I've ever been through. Contractors are absolute cowboys with no respect. Most of them create more work and jobs after they've left. Just this morning the tiler came to my ensuite, and left me with wet, muddy footprints in my hallway, and didn't even have the decency to tell me or to offer to clean up. He literally upped and left before I had chance to get into the hallway and then I was greeted with his aftermath.We are at the point now where we're taking matters into our own hands and completing works ourselves to avoid all the stresses and extra work of welcoming Strata contractors into our home. It's a sick joke and we have had enough. I would love to come into the homes of Strata employees or these contractors and treat them the way we have been treated/what we have been left with. I'm sure then it would be a completely different story and things might change!DO NOT BUY A STRATA HOME - I really have never known anything like it. You seriously need to give your contractors a massive kick up the a**e or find some that are more competent.

Kirsty · 11 May 2023

★★★★★ 5/5

Trustpilot

Very organised

I'm happy with the services we got from srata, right from home reservation. They communicated with us every step of the way. Natalie was particularly very patient and helpful when we chose the tiles and cupboards. She would send pictures through emails or call to update us. She was always ready to help with questions or find out from the team and update us. We are very happy with our purchase.Thanks strata team!

Mislat · 11 November 2023

★★★★★ 5/5

Trustpilot

Me and my boyfriend moved into our…

Thank you to Sarah-Jayne and Barry!!Me and my boyfriend moved into our strata home just over 3 months ago. About 3 weeks ago our washing broke, there was a lot of confusion on who is responsible and tried to have Whirlpool the manufacturer come out to look at it. The guy who arrived was very rude and refused to even try which of course caused a lot of upset - I immediately called the strata customer care team and spoke with Sarah-Jayne over what had happened. She reassured me that they would do their best to get us sorted and by 9am the next day Barry was sent out to help. He was extremely friendly and reassuring and managed to find and fix our washing machine within 2 hours max. Both of them made us feel very looked after and we are very grateful for the support they gave, thank you both!

Brooke · 2 May 2023

★★★★★ 5/5

Trustpilot

Pleased with Strata service

Two months ago, I went with my family to check on Strata identity homes and I met Natalie Wild for the first time. She welcomed us with professionalism and a lovely smile. I was a little pessimistic that we might not be able to afford the new house but, Natalie gave me the reassurance I needed and now we'll move to our house this weekend. Thank you Natalie for your help and support. I'M GLAD TO BE YOUR FIRST LUCKY STAR SALE.

Rulza · 27 April 2023

★★★★★ 5/5

Trustpilot

Fantastic response and service

I discovered a water leak from my ceiling of my new built house on Friday morning just when I was leaving for work. I needed an emergency response and I was wondering what to do when I spotted Strata’s van on our car park. I approached the driver Jeff, and for my surprise he reacted immediately, visited the property, assessed the situation and called Strata’s office to book the work for the same day. He and his mate Ryan treated the work with priority and found a way to squeeze it into day busy schedule that day. When I returned home, everything was done at high standard, the place was left clean and tidy and I found detailed instructions what to do next. They both completely turned around a situation that could have costed me a lot of time and inconvenience into a nice and productive day, saving my Friday and the weekend. Thank you Jeff and Ryan, all you did was brilliant and spot on. Cannot thank you enough. 👍😊

Josephina · 22 April 2023

★★★★★ 4/5

Trustpilot

I am just coming to the end of the 2yr…

I am just coming to the end of the 2yr snagging period and I have found the service provided by Strata to be generally very good. The office staff are very friendly, helpful and efficient and the maintenance team have been thorough and have worked to a high standard. Today David Inness attended to repair areas of sealant/silicone between floor tiles and skirtings and has done an excellent job. I would recommend a Strata homes to friends and family.

JL · 15 May 2026

★★★★★ 5/5

Trustpilot

Brilliant support

Barry was a great help in sorting the issues I had. I’ve recently had a baby and he even offered to come back later in the day to make it easier for me. Not only this, but he noticed an issue I hadn’t spotted with a skirting board, he replaced it then and there before coming back to paint and silicone it. He was extremely polite and a great representative for Strata.

Georgia · 6 November 2023

★★★★★ 5/5

Trustpilot

Good Quality Decent Builders

I like to say a massive thank you to Barry & Malley at Strata Kingswood, Hull for doing a fantastic job in our home. They came to fix & replace our bath & they did a fabulous job, they were clean, efficient, let us know exactly what was happening throughout. The overall job is really good. We now have a really good bath & shower & fits in our bathroom perfectly. Also they were super friendly with us & our new daughter. Thank you Barry & Malley.

Miss · 30 March 2023

★★★★★ 2/5

Trustpilot

Customer after ‘care’ is a joke

Purchased a house from them and overall like the house, but they’re not as shiny and great as they make them out to be. The saleswoman was lovely and incredibly helpful. The site manager is great. But everyone else from Strata needs lessons in customer care.

Stacie · 21 May 2026

★★★★★ 5/5

Trustpilot

Our Buying Experience on Verve

We bought our dream home on the Strata Verve site at the end of 2022. From the beginning of our journey, Sheereen was so welcoming and had an amazing presence. We never felt any pressure throughout the process as she always communicated everything so well that we always felt reassured. Sheereen is a true credit to the Strata team and deserves the recognition of doing such a brilliant job! We also want to thank Matt and the site team for building our lovely home and getting us in, just in time for Christmas!Thankyou Team Verve!

Liam · 25 March 2023

★★★★★ 5/5

Trustpilot

We had a visit from Jeff in maintenance…

We had a visit from Jeff in maintenance to correct some paintwork defects. Jeff was efficient and helpful. We were also advised of an additional snag with our front door that we hadn't noticed but Jeff went above and beyond to sort this for us. If we have any issues again we'd be happy if Jeff was the person to come and correct these.

Harry · 17 April 2024

★★★★★ 5/5

Trustpilot

Strata Verve

Sheereen at Strata was a amazing and excellent customer service talent. I'm first time to buy my own house in UK when in Hong Kong. Sheereen was very helpful also took the trouble to explain the information to me in detail when I don't understand.When I'm in UK start to confirm the contract then to be finished, I'm feeling a whole buying proccess easy. And she sometimes updates the house schedule by phone call or message. She also sometimes cares about my situation after I move in and help to report to other department to sort out my problem. She has helped and sort out me so mush. As I know that is not her scope of work, she probably doesn't have to do that mush for us.

Co · 19 March 2023