Every review we hold for the Shenfield office, from every platform, shown as written. First names only.
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5/5
GoogleI purchased our property through Hilbery Chaplin and the entire team has been great. They are incredibly easy to contact via phone or email, providing regular updates and making it simple to arrange surveys. A very smooth experience.
Robert Β· 10 March 2026
Agent replied Β· 24 March 2026
Weβre so glad to hear your property purchase went smoothly! Itβs wonderful that our team in Shenfield could keep things simple and keep you updated every step of the way.
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5/5
GoogleThe staff at Hilbery Chaplin Shenfield are fantastic and couldn't be more helpful. Their commitment to supporting the local community is amazing and have recently sponsored an event I was running to support a local charity.
I can highly recommend the team at Hilbery Chaplin Shenfield ππ
Steve Β· 30 November 2025
Agent replied Β· 24 March 2026
Hi Steve, thank you so much for your wonderful review. We're delighted to hear you've had such a positive experience with our Shenfield team. Supporting our local community is really important to us, and its great to hear our efforts made a difference. We really appreciate your recommendation!
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5/5
GoogleVery helpful service, thanks Chloe and the team
Lizzie Β· 3 September 2025
Agent replied Β· 10 September 2025
Hi Lizze
Thank you for the 5-star feedback for Chloe and the team in our Shenfield branch, it is really appreciated.
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5/5
GoogleI recently worked with this estate agency and had a very positive experience from start to finish. The team were professional, responsive, and always willing to answer questions or provide updates throughout the process. β¦
Joseph Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you so much Joseph. We are delighted Rebecca and the team in Shenfield could make your experience smooth and positive. Your recommendation means a lot.
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5/5
GoogleGreat experience with Rebecca from Hilbery Chaplin. Provided great knowledge of the properties she showed my self and my partner. She was also very quick responding to any queries I had. Thank you!
Lucy Β· 10 March 2026
Agent replied Β· 24 March 2026
Thanks Lucy! So glad Rebecca could make your property search smooth and enjoyable.
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5/5
GoogleThe estate agents are honest and theyβre very helpful. They respond quickly to emails and they try to provide as much information as they can about the properties theyβre selling
Nadia Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you so much for your kind review. We are glad you found our team helpful and responsive throughout your property search.
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5/5
GoogleWe have just moved into an apartment we bought through Hilbery Chaplin. Their support and regular contact definitely helped us navigate what turned out to be a more complicated purchase than we had expected.
I would highly recommend this team whoβs patience, kindness and knowledge was invaluable
Wendy Β· 16 September 2025
Agent replied Β· 25 October 2024
Hi Wendy,
We really appreciate the time you have taken to leave us this feedback and 5 stars.
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5/5
GoogleSo pleased with their service from start to finish
The photos were of a very high standard and really captured the vibe of our house β¦
Lynette Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you for your lovely review Lynette. We are so pleased youβre happy with the service and that the photos captured your home so well. Itβs great to hear the viewings went smoothly and that you found the right buyers. We look forward to continuing to support you through the rest of the process!
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5/5
GoogleChloe and Rebecca have been brilliant! Very professional and helpful. They responded to my queries quickly and have been a pleasure to deal with. Thank you!
Anna Β· 3 March 2026
Agent replied Β· 24 March 2026
Thank you so much for your lovely feedback! Weβre thrilled to hear Chloe and Rebecca have been so helpful and professional. Weβll be sure to pass on your kind words π β¦
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5/5
GoogleThank you for all your help going through the properties I was interested in Chloe, thanks for your time, you have been so helpful along with the other girls in the Shenfield office when I have called.
Brenda Β· 24 November 2025
Agent replied Β· 24 March 2026
Hi Brenda, Thank you so much for your lovely review! We're so pleased to hear that Chloe and the team in our Shenfield office were able to help you throughout your property search. We really appreciate your kind words and hope to assist you again in the future.
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5/5
GooglePopped into the Branch not really set on what I wanted, the staff were lovely, very welcoming and friendly, managed to arrange some viewings for that weekend!
Answered all of my questions and made me feel valued despite taking up a lot of their time!
Scott Β· 24 August 2025
Agent replied Β· 24 March 2026
We appreciate you taking the time to share your positive experience Scott. Its great to hear you were pleased with the service provided by the team in our Shenfield branch.
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5/5
GoogleExcellent service , very helpful staff with the personal touch . Delighted to get feedback as soon as the house is viewed .
Sheila Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you for your lovely review. Weβre delighted our team could provide helpful, personal service and keep you updated throughout the process.
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5/5
GoogleGreat guys at this office, very cooperative ans supportive, thank you to rebecca, chloe and talia for all the support throughout the process.
A Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you for your kind words! π Weβre thrilled Rebecca, Chloe, and Talia could support you throughout the process. β¦
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5/5
GoogleThank you to the whole team. Very reliable and consistent with their outstanding level of service. They ensured every matter were resolved and saw it through to completion
Appih Β· 24 January 2026
Agent replied Β· 24 March 2026
Thank you for taking the time to leave such a lovely review. We're really pleased you felt well looked after from start to finish and truly appreciate your kind words.
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5/5
GoogleThe Shenfield girls are the best! They have always demonstrated professionalism, responsiveness, and competence. It's always a pleasure to be working with them andΒ I am alwaysΒ confident that they're on top of matters in hand.
Deborah Β· 24 October 2025
Agent replied Β· 24 March 2026
Hi Deborah, Thank you so much your kind words and 5-star review for the girls in our Shenfield branch. The whole team works hard to provide great service, and it means a lot to know we make a difference.
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5/5
GoogleGreat commitment and communication from all of the Hilbery Chaplin Shenfield team. Efficient, knowledgeable and a pleasure to deal with.
Joy Β· 10 March 2026
Agent replied Β· 24 March 2026
We really appreciate your kind words. Thrilled our Shenfield team could provide such a smooth and positive experience.
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5/5
GoogleWe have previously used Hilbery Chaplin for selling our house and will definitely use again when we move house. The ladies at the Shenfield branch were very professional, helpful and just lovely.
Charlotte Β· 24 November 2025
Agent replied Β· 24 March 2026
Thank you so much for your lovely review! Chloe and the whole Shenfield team really appreciate your kind words. Weβre so pleased to hear you had such a positive experience and that youβd choose to work with us again, it really means a lot!
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5/5
GoogleGood communication and quick to respond to enquiries. Still going through the purchase process but all smooth so far.
Lisa Β· 10 March 2026
Agent replied Β· 24 March 2026
Thanks Lisa. Happy to hear the process is running smoothly and that our Shenfield team has been responsive to your queries.
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5/5
GoogleThird time weβve sold a property with Hilbery Chaplin and every time has been a very positive experience. Really impressive support throughout the process from Emma and Talia. Would highly recommend.
Richard Β· 24 November 2025
Agent replied Β· 24 March 2026
Thank you for your continued trust in us. We're delighted to hear that Emma and Talia once again provided great support throughout your sale. Your recommendation means a lot, and we're grateful to have helped you for the third time.
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5/5
GoogleWe've been working with Hilbery Chaplin Shenfield on the sale for our new development and the team have been excellent throughout. Chloe & Emma in particular have been proactive, professional and always quick to update me. Highly recommend!
Charlie Β· 5 September 2025
Agent replied Β· 24 March 2026
Dear Charlie, Thank you so much for your glowing review. We're thrilled to hear about your positive experience with Chloe, Emma, and the Shenfield team. Your satisfaction is our top priority, and we're pleased to have been able to assist you with your new development. We look forward to working with you again in the future! Warm regards
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5/5
GoogleHilbery Chaplin, Shenfield have made what can be a very stressful process as straight forward as you can hope for! Professional & friendly approach. Would recommend.
Louise Β· 24 December 2025
Agent replied Β· 24 March 2026
Thank you so much for your lovely review! We're delighted to hear that our Shenfield team helped make the process as smooth and stress-free as possible. Your recommendation truly means a lot to us. If you ever need anything in the future, we're always here to help.
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5/5
GoogleExcellent estate agency. The staff are extremely friendly and go the extra mile to support house buyers.
Victoria Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you for your wonderful feedback Victoria. Weβre glad our team could go the extra mile to support you.
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5/5
GoogleExcellent service from start to finish. Working closely with Talia, who is professional and responsive. Highly recommend.
Jessica Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you so much for your kind words! π
It was a pleasure working with you, and weβre really glad to hear you had such a positive experience from start to finish. Talia will be especially happy to know her professionalism and responsiveness made a difference. β¦
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5/5
GoogleExtremely professional and they have been incredibly helpful in my search for a suitable property.
Clare Β· 10 March 2026
Agent replied Β· 24 March 2026
Thank you for your kind feedback Clare. Weβre glad we could help with your property search and really appreciate your support.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.