Every review we hold for the Shenfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google⭐☆☆☆☆
Unfortunately, our experience with Hilbery Chaplin Residential was extremely disappointing.
We found a property we really wanted to rent and contacted the agency immediately. Unfortunately, communication from James was consistently slow, with long delays in responding to emails and enquiries. In a fast-moving rental market, timely communication is essential, and every day matters.
Because of these delays, the property we were ready to proceed with was let to someone else. It was incredibly frustrating to lose a home simply because we couldn’t get the prompt responses needed to move the process forward.
We appreciate that estate agents can be busy, but when clients are actively trying to secure a property, responsiveness should be a priority. Sadly, this was not our experience.
Thankfully, we decided to work with another agency instead, where the team responded quickly, kept us updated throughout the process, and helped us secure a wonderful property without unnecessary delays.
Based on our experience, I cannot recommend Hilbery Chaplin Residential to anyone looking for an efficient and proactive letting agency.
Marina · 5 August 2026
Agent replied · 24 July 2026
Dear Marina,
We’re naturally very disappointed to see you left us a 1* review and of course we have investigated the situation fully to see if we could have done things differently to achieve a better outcome for your partner. We will always investigate any negative situation to ensure positive outcomes wherever possible.
Your partner viewed the property on Tuesday 7th July in the afternoon. As soon as he indicated he wished to put his offer forward we sent the offer forms out to him on Wednesday 8th July. Once completed, we immediately put the offer over to the landlord the same day.
The landlord did not respond to us immediately, due to personal commitments, which I understand is frustrating as you say in a fast-paced lettings market, but we communicated as soon as we heard the outcome of the offer which was on Friday 10th July. In this circumstance it was unfortunately declined, which we communicated to your partner the same morning we heard from the owner, this was due to the fact that the landlord did not wish for a tenant to move in within a week as there were a number of things that needed resolving at the property prior to occupation. We understood from previous communications that this timeline simply wouldn’t work for your partner.
We appreciate it is very frustrating not to secure the property that was wanted and are very sorry your partner was unsuccessful and disappointed on this occasion. We sincerely hope an alternative property has now been found.
James, Lettings Manager
★★★★★ 5/5
GoogleAs a returning client to Hilbery Chaplin at the Shenfield branch, we found the team to be always helpful & on the ball,BIG shout out to Emma,Sue,Chloe,Talia & Rebecca, who all work fantastically well as a team, I was particularly impressed with the regular updates,being busy with work myself, that is both helpful & great customer service knowing that the team are proactively providing this level of service, would always recommend,Thank you to all.
Phil · 5 September 2026
Agent replied · 19 August 2026
Thank you so much for your wonderful review and continued support! We’re delighted to hear that Emma, Sue, Chloe, Talia and Rebecca provided such great service and kept you regularly updated. Your recommendation means a lot to the whole team.
★★★★★ 5/5
GoogleEmma and her team have been wonderful and lovely people to deal with .
There’s a lot of competition out there, but from initially speaking with Emma and other agents, and trying to make a decision on which agent to go with we are glad and more than happy we went with HC Shenfield ….they are a credit to HC , keep doing what your doing ..
Mr & Mrs S Baker . Brentwood
Steve · 24 February 2026
Agent replied · 24 March 2026
Dear Mr & Mrs Baker,
Thank you so much for your kind words and for choosing Hilbery Chaplin Shenfield. We’re delighted you’ve been happy with the service from Emma and the team, it really does means a lot.
It’s been a pleasure working with you both, and we wish you all the very best in your next chapter.
★★★★★ 5/5
GoogleI recently bought a property through Hilbery Chaplin, and Taila was exceptional throughout the entire process. She was friendly, professional, and consistently on top of every detail. Any time I had a question or needed reassurance, she was quick to respond and made everything feel straightforward and manageable.
Buying a home can be overwhelming, but Taila’s calm approach and clear communication made a huge difference. She kept me updated at every stage and handled any issues with real care and efficiency. I’m genuinely grateful for her support and would happily recommend Taila and the whole team at Hilbery Chaplin to anyone purchasing a property.
Ann & Mick
Ann · 30 November 2025
Agent replied · 24 March 2026
Thank you so much, Ann & Mick. We are thrilled to hear that Talia made your home-buying experience smooth and supported throughout. She'll be so happy to know her communication and care made such a difference. We truly appreciate your recommendation and wish you every happiness in your new home.
★★★★★ 5/5
GoogleAs a first-time buyer, I was told countless times that buying a house would be one of the most stressful things I'd ever do. Thankfully, that wasn't my experience at all thanks to the fantastic team here.
All of the ladies were incredibly helpful, friendly, and professional throughout the entire process. They were always on hand to answer questions, provide updates, and guide me through each step, making everything feel straightforward and manageable.
What could have been a daunting and stressful experience was made easy from start to finish. I couldn't have asked for better support when purchasing my first home. Thank you all for helping make such an important milestone an enjoyable one. I would highly recommend your services to anyone looking to buy a property.
Hannah · 5 September 2026
Agent replied · 11 August 2026
Thank you so much for your lovely review! We’re delighted we could make your first home purchase a smooth and enjoyable experience. It was a pleasure helping you every step of the way, and we wish you many happy years in your new home.
★★★★★ 5/5
GoogleSue and the team have been a joy to work, always super professional, polite and kind. Sue really does go that extra mile and has great attention to detail. It's so refreshing to speak to a professional on a regular basis who real cares about your property. I would highly recommend Hilbery Chaplin to anyone selling their home. Thanks for all your help and guidance to the Hilbery Chaplin Shenfield team.
Aoife · 30 October 2025
Agent replied · 24 March 2026
Hi Aoife, Thank you so much for your kind words and wonderful 5-star review! We're delighted to hear that you had such a positive experience with Sue and the Shenfield team. Providing a professional, friendly, and caring service is exactly what we strive for, and its great to know that was reflected throughout your journey with us. We truly appreciate your recommendation and wish you all the very best for the future.
★★★★★ 5/5
GoogleMade buying our first house as stress free and smooth as possible all the team were great at communicating with us and would highly recommend. Special thanks to Sue, Emma, Talia, Chloe, and Rebecca
Victoria · 24 July 2026
Agent replied · 25 July 2026
Thank you for your kind review. We are delighted we could make your first home purchase a smooth and stress-free experience. We'll be sure to pass your lovely comments on to Sue, Emma, Talia, Chloe and Rebecca. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI just wanted to say how impressed we were with the staff at the Shenfield branch. They were swift with responding to any queries we had, as first time buyers we did have a few questions and the ladies were more than happy to help. The exchange and completion process was alot more straight forward than we expected too, and picking up the keys from their office was a delight. Thank you for your guidance, we really appreciate it during a stressful but exciting time!
Chloe · 5 August 2026
Agent replied · 25 July 2026
Thank you for your lovely review! We're so pleased our Shenfield team could make your first home buying experience as smooth and stress-free as possible. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleMy house buying experience has been as stress free as I think has been possible.
If I have sent an email it has been answered, phone calls have been returned and my requests for multiple viewings were arranged without fuss.
Would definitely use Hilbery Chaplin again.
Thanks to Talia and the various support staff.
Siddy · 12 February 2026
Agent replied · 24 March 2026
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear your experience was as stress-free as possible and that communication and viewings were handled smoothly. Talia and the team in Shenfield will be delighted with your feedback. We really do appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
GoogleWe currently have our house on the market with Hilbery Chaplin Shenfield and have been extremely impressed with their professionalism and responsiveness so far. I have had a lot of queries and questions that Emma and team have always come back to promptly and although still early days are looking forward to continuing the process of selling our house through the team.
David · 30 November 2025
Agent replied · 24 March 2026
Hi David, thank you for your kind words! We're so pleased that Emma and the team have been able to support you promptly and professionally. We look forward to continuing to work with you and helping make the sale of your home as smooth as possible.
★★★★★ 5/5
GoogleFantastic service during my very challenging sale, Emma and Talia worked extremely hard to get this sale over the line. This sale was met with every challenge possible and Talia was at the end of the phone to offer advice, chase documents and get things moving. Very happy with the service and highly recommend Hilbery Chaplin.
Mark · 24 November 2025
Agent replied · 24 March 2026
Thank you so much for your wonderful review. We're delighted to hear that Emma and Talia were able to support you through what was a particularly challenging sale. They will be so pleased to know their hard work and communication made a real difference. We truly appreciate your recommendation and are glad we could help get everything over the line for you. If you ever need any assistance in the future, we're always here to help.
★★★★★ 5/5
GoogleJust want to say a huge thank you to Rebecca for helping me get on the property ladder and made the process so simple and easy. Was always on hand to help me with any questions and chasing. Thank you!
Paul · 10 March 2026
Agent replied · 24 March 2026
Thank you for your kind review Paul. We’re thrilled Rebecca could make your journey onto the property ladder smooth and stress-free. We really appreciate your kind words.
★★★★★ 5/5
GoogleEmma and Talia were brilliant at selling my flat for me, they were extremely supportive and reassuring during the whole process, which was hugely stressful at times. Talia in particular was always really kind and quick to respond. I couldn’t recommend them enough!
Anisah · 24 January 2026
Agent replied · 24 March 2026
Thank you for your kind feedback. We're so pleased Emma and Talia were able to support you throughout, and we'll be sure to pass on your lovely comments to them both.
★★★★★ 5/5
GoogleThe team at Hilbery Chaplin Shenfield are amazing. They have gone over and beyond, helpful, knowledgeable and have successfully sold my mother's property in less thst 2 week. A special mention to Emma and Rebecca for all their help.
Karen · 24 February 2026
Agent replied · 24 March 2026
Thank you so much for your lovely review. We’re delighted we could help successfully sell your mother’s property so quickly. Emma, Rebecca, and the whole team truly appreciate your kind words. It was a pleasure working with you, and we’re always here if you need anything in the future.
★★★★★ 5/5
GoogleThe girls at Shenfield were wonderful and very experienced with their knowledge of the local area. They gave me all the details of properties I was looking for and opened my mind to new ideas too.
Jill · 10 March 2026
Agent replied · 24 March 2026
Thank you for your lovely feedback Jill for the Shenfield team! We’re so pleased they could share their local knowledge and help you explore some new ideas in your property search.
★★★★★ 5/5
GoogleGreat Estate agents definitely go out of there way to help with our sale, Emma and her team work very hard especially Talia who has kept me up to date with the sale .
David · 10 March 2026
Agent replied · 24 March 2026
Thank you for your kind words David. We’re delighted Emma, Talia, and the team could support you and keep you updated throughout your sale.
★★★★★ 5/5
GoogleFrom the moment I walked into the Shenfield branch, the team has been helpful, friendly and professional. Emma has progressed the purchase very swiftly to date, and Sue was very flexible in arranging a viewing, and progression thereafter. We wanted to view the property at short notice, and Chloe has been exceptional. Not only did she oblige this request and facilitate a viewing with a potential tenant, but at the property, her comments were professional, informed and very constructive - she really set an exemplary tone for the way in which the agent should conduct matters, and I am confident that the team will continue to do so.
Mr · 16 September 2024
Agent replied · 9 June 2024
We really appreciate your kind feedback for all the team in Shenfield. We're glad to know you had a positive experience with us. We are always looking to provide the best service possible.
★★★★★ 5/5
GoogleFrom my initial enquiry until the final completion of my house sale, I have been very impressed with all the staff at Hilbery Chaplin especially Kathy and Sue who were always friendly, helpful and professional. They showed potential buyers round my house and always gave fair updates after these viewings. They worked extremely hard towards the end of the sale to ensure things moved forward as fast as possible.
I would highly recommend Hilbery Chaplin to anyone looking for an Estate Agent to sell their property.
Nicola · 16 September 2024
Agent replied · 27 August 2024
Hi Nicola,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
★★★★★ 5/5
GoogleEveryone at Hilbery Chaplin that I’ve spoken to has been really lovely and accommodating. I’d especially like to mention Rebecca and Emma, who have been so supportive throughout my journey to secure a new property.
Nothing has felt like too much trouble, and at times when the process has felt a bit overwhelming, they have been patient, reassuring, and always happy to help.
I’m genuinely grateful for their support and would happily recommend Hilbery Chaplin to others.
Sasha · 16 March 2026
Agent replied · 24 March 2026
Hi Sasha,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you’ve felt supported throughout your journey.
Rebecca and Emma will be especially pleased to know their patience and reassurance made a difference during what can sometimes be an overwhelming process. Providing approachable, accommodating service is something we truly pride ourselves on.
We’re are really grateful for your recommendation and wish you every happiness in your new property.
★★★★★ 5/5
GoogleI have just sold my house the whole experience has been wonderful.
From my valuation to final sale. I have been updated through out and reminded if I needed to do anything to move the sale along.
Everyone I have spoken to have been very polite and knowledgeable.
What a wonderful team
Thank you for all your help with my sale.
Kathy · 5 July 2026
Agent replied · 1 July 2026
Thank you so much for your kind review. We are delighted to hear you had such a positive experience from start to finish. It was a pleasure helping with your sale, and we really appreciate your lovely comments about the team. Wishing you all the best in your next chapter.
★★★★★ 5/5
GoogleEveryone at Hilbery Chaplin have been amazing from start to finish of our sale.
Emma was fantastic at the start of the process as was the photographer they used.
Talia who is their completion employee is also amazing at coordinating all the parties during a sale
Marc · 30 September 2025
Agent replied · 24 March 2026
Dear Marc, Thank you for your glowing review! We are so pleased to hear that Emma, our photographer, and Talia provided exceptional service throughout your sale. At Hilbery Chaplin, we're passionate about ensuring a smooth and satisfactory experience for our clients. Your kind words are greatly appreciated by the entire team. We look forward to assisting you again in the future.
★★★★★ 5/5
GoogleEmma, Tia and the team were most respectful of my property and kept me informed of the various stages that make up a sale. I need to congratulate Tia as she was my "go to" in the office, faultless and hope she will forgive me if I was impetuous. I know my faults. All the best for the future and thank you. Dickie.
Dickie · 13 March 2025
Agent replied · 15 April 2025
Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us, we're overjoyed by your review!
★★★★★ 5/5
GoogleHuge thank you to Chloe and Rebecca, the ultimate dream team! You’ have both done an amazing job and made the whole process so much easier.
Enisa · 24 February 2026
Agent replied · 24 March 2026
Thank you so much for your lovely review!
Chloe and Rebecca will be absolutely thrilled to hear your kind words, we’re so glad they could make the whole process easier for you. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future!
★★★★★ 5/5
GoogleEmma and the team have been so helpful and responsive throughout the process of selling our house. Couldn’t have asked for a better estate agent.
Heather · 3 March 2026
Agent replied · 24 March 2026
Thank you so much for your kind words Heather.
It has been an absolute pleasure helping you through the sale of your home. We’re so glad that you feel supported and well looked after throughout the process, that’s always our goal.
Wishing you all the very best in your next chapter, and thank you again for trusting Emma and the team!
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