Trusted Agent profile · Shenfield
Verified
★★★★★
132 reviews across 1 platform
184 Hutton Road, Shenfield, CM15 8NR
Hilbery Chaplin Residential's office in Shenfield, at 184 Hutton Road, is rated 4.9 out of 5 across 132 reviews on 1 platform, including 132 Google reviews rated 4.9.
Every review we hold for the Shenfield office, from every platform, shown as written. First names only.
5/5
GoogleWorked with Rebecca previously she was so helpful and we worked together to make sure the process went through smoothly! Would highly recommend Rebecca
Thanks! So glad Rebecca could help and that you’d happily recommend her, it means a lot!
5/5
GoogleThe whole team at Hilbery Chaplin have been outstanding. Emma, Sue, Rebecca, Chloe and Talia couldn’t be more professional, knowledgable and accommodating. Sadly our purchase didn’t proceed which was an unjust result for the Hilbery team considering the effort spent fielding all of our queries and facilitating a complex chain. Easily the best experience I have of an estate agent in recent years. I wish the whole team the best of wishes and hope our paths cross again in the future. Thank you!
Thank you so much for your kind words. Emma, Sue, Rebecca, Chloe and Talia will be thrilled to hear your feedback. We're sorry the purchase didn't go ahead but truly appreciate your understanding and positivity throughout. Wishing you all the very best, and we hope to work with you again in the future.
5/5
GoogleThe Staff in the office at Hilbery Chaplin Sheffield were all very efficient and professional and would use them again
Thank you for your kind feedback Richard. We’re glad our Shenfield team could provide an efficient and professional experience.
5/5
GoogleBig thanks to Rebecca for all her help...gave us an amazing service...would give her more stars if I could
Thank you so much! Rebecca will be thrilled to hear your kind words, we really appreciate your amazing feedback.
5/5
GoogleAn amazing service with excellent staff. From the start of the process to completion we felt we were dealt with in a friendly, efficient and professional manner. The team work well together, and give prompt attention to all matters communicating things clearly. I highly recommend this team of estate agents.
Thank you so much for your kind words and recommendation. We are delighted to hear you had such a positive experience, and we really appreciate your support. Wishing you all the best.
5/5
GoogleThank you to all the girls at Shenfield especially Talia for all their help in purchasing our first home.
Thank you so much! We are delighted that the team, and Talia in particular, could help make your first home purchase such a success. We’ll be sure to pass your kind words along to everyone here in Shenfield. Congratulations on your new home.
5/5
GoogleEveryone at Hilbery Chaplin Shenfield was so lovely and supportive during our first time house buying process! Thank you so much! - Daniel & Charlotte
Thank you so much Daniel and Charlotte, for your kind review. We're delighted we could support you through your first home-buying journey and make the process as smooth as possible. Wishing you every happiness in your new home, and please don't hesitate to reach out if we can help in the future.
5/5
GoogleThank you to Talia, Emma and the team at Hilbury Chaplin!! Without them I am not sure we would have managed to complete our sale. Highly recommended!!
Thank you so much for your lovely review! We're delighted to hear Talia, Emma and the team were able to support you through your sale. We really appreciate the recommendation.
5/5
GoogleI could not be more grateful for Talia and the whole team at Shenfield for the experience we had with our purchase. They were always on the ball chasing absolutely everything and keeping us updated and were soooo lovely to deal with, for something that was stressful they made us feel at ease in their hands and could not recommend them enough! We are in love with our home, love Ella & Owen x
Thank you so much, Ella and Owen, for your wonderful review! We're thrilled to hear that you're so happy in your new home and that Talia and the Shenfield team were able to make the process smoother for you. It was such a pleasure helping you with your purchase - we hope you create many happy memories there!
5/5
GoogleSue was helping from start to finish. I strongly recommend and really appreciate Sue. So professional and helpful with all of my questions as a first time buyer. Thank you Sue
Thank you so much for your 5-star review Jamie. We're thrilled to hear that Sue provided you with excellent service during your recent property search. We appreciate your kind words about our communication and expertise. We hope you're settling into your new home! Please don't hesitate to reach out if you have any further property needs.
5/5
GoogleEmma and her team are outstanding. They are honest, knowledgeable and without a doubt the best agents I’ve had the pleasure of dealing with. Highly recommend.
We are thrilled to receive such glowing feedback! Thank you for recognizing Emma and our team's dedication and expertise. Your high recommendation is immensely appreciated, and we’re glad to have made your experience a pleasurable one. Looking forward to serving you again in the future.
5/5
GoogleHilbery Chaplin certainly earned their fees on our sale! Kathy worked extremely hard in ensuring we reached our exchange of contracts - a very difficult and long chain with many delays, but Kathy kept us informed every step of the way and I felt she really cared about getting us a good outcome. Thank you.
Thank you for taking the time to share your positive experience with us. It has made our day!
5/5
GoogleA very professional firm who listen and understand. Their customer care is high and staff are polite always. I decided not to sell at this time and had instructed them to do so I decided for health reasons, it was not the right time for me and they understood this too.
Hi Peter, Thank you for your kind review and for taking the time to share your experience. We completely understand your decision and appreciate you keeping us informed. Your health comes first, and we’re always here to help whenever the time feels right for you. Wishing you all the very best.
5/5
GoogleThe team here are really wonderful - super helpful. They were quick with sharing communications - got our sale done in a really short space of time. They went above and beyond with letting us do multiple viewings at really short notice. And they gave us the cutest gift on completion.
Thank you so much for the kind words! We are absolutely thrilled that we could get your sale across the line so quickly. We know how important those last minute viewings can be to make sure everything feels just right, so we were more than happy to make them happen. Enjoy your new home, and we’re so glad you liked the gift!
5/5
GoogleReally good service from start to finish. Made whole process smooth and stress free and also Rebecca and Talia and the whole crew went out of their way to fit me in with appointments etc when they could easily have said no due to last minute bookings from me. Highly recommend
Hi Sedat Thank you so much for your kind review. We are really glad the process felt smooth and stress free. Rebecca, Talia, and the team will be thrilled to hear your feedback. We truly appreciate the recommendation.
5/5
GoogleI cant thank Hilbery Chaplin enough for making the process of purchasing my first home such a positive experience. The team were always quick to respond to any questions, provided valuable advice and guided me through every step of the process. I particularly appreciated how they kept me informed at each stage. Thank you again to the team at Hilbery Chaplin in Shenfield, I'm incredibly grateful for your support.
Hi Charla Thank you for leaving our Shenfield branch a 5 star review. It really is appreciated, we are thrilled you were happy with your experience.
5/5
GoogleLovely estate agents! Nothing was ever too much. Emma was professional, personable and extremely helpful with my viewings. Can’t recommend enough!
Thank you so much for your kind words and the fantastic 5-star review Jane. We're so pleased to hear you had such a positive experience with Emma and the team at Shenfield.
5/5
GoogleThe team of ladies are a pleasure to work with and are always on the ball. I have been dealing with this office for over 25 years and have always been delighted with the quality of service provided. I cannot speak highly enough of the current staff who always go above and beyond whatever is required. Well done!
Thank you so much for your wonderful feedback and for your continued support over the past 25 years. Its always a pleasure working with you, and we truly appreciate your kind words about the team. We're delighted to know our service continues to meet your expectations - here's to many more years of working together.
5/5
GoogleGreat experience working with Hilbery Chaplin. The team were professional, knowledgeable and very responsive throughout the process. Their expertise in property and surveying really showed, and everything was handled efficiently. I’d definitely recommend them to anyone looking for reliable estate agents or property consultants
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our Shenfield team, and really appreciate your recommendation 😊 …
5/5
GoogleEmma and all the sales staff were from the very beginning efficient, professional, helpful and kept us informed at all times. We have nothing but praise for them.
Thank you for the 4 star rating you left our Shenfield branch.
5/5
GoogleEmma and her team exhibited great patience and professionalism in what was a rapid and not entirely straightforward transaction. Many thanks to them.
Thank you so much for leaving us a 5 star review, we truly appreciate it.
5/5
GoogleThank you Chloe, Emma and Tia at Shenfield for making my purchase stress free, well almost 😉. Above and beyond always willing to chase, confirm, clarify and communicate on my behalf. Very much appreciated. Thank you …
Thank you for your kind feedback for the team at Shenfield.
5/5
GoogleHaving been into Shenfield branch on a number of occasions I have found Emma her team to be an absolute delight. Super professional and welcoming and our mutual clients love them all too. I am thrilled to be connected professionally with Hilbery Chaplin and they are my go to for any of my clients looking to market their homes. Keep being amazing guys
Thank you so much for taking a moment to share your positive feedback with us, Ian! We are delighted to hear that you appreciate our team's professionalism and efficiency and look forward to continuing our collaboration in the future.
2/5
GoogleHilbury stood by,watched and did nothing but allow us to be GAZUMPED by £10k on our purchase price-we were not even offered the house at the new price and had to break contract with our own young first time buyers-Shambolic,do NOT use
Dear John, Thank you for your feedback. We’re very sorry this situation was so upsetting. As agents, we are legally required to pass all offers to our client, and until contracts are exchanged the seller is entitled to accept another offer. While we understand how frustrating this is, the decision was ultimately the seller’s and not within our control. If you would like to discuss the matter further, we would be happy to speak with you directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hilbery Chaplin Residential's Shenfield office has 132 reviews across 1 platform: 132 on Google.
Hilbery Chaplin Residential Shenfield is rated 4.9 out of 5 across all 132 reviews, and 4.9 out of 5 on Google from 132 reviews.
Hilbery Chaplin Residential Shenfield, 184 Hutton Road, Shenfield, CM15 8NR.
