Trusted Agent profile
★★★★★
114 reviews across 1 platform
20 Laughton Road, Dinnington, Sheffield, S25 2PS
William H Brown's Sheffield office at 20 Laughton Road is rated 4.8 out of 5 across 114 reviews on 1 platform, including 114 Google reviews rated 4.8.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleFrancesca helped us from start to finish with our house move, and she was fantastic. We were both first time buyers so had a lot of questions, and Francesca was always easy to contact and happy to promptly help us. She kept us well informed of any developments, which helped to keep the process as smooth and stress free as possible. Would highly recommend and would happily use again.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service by all the staff from start to finish. Frankie was very informative and professional on valuation and always offered to help if we needed it. Jane was amazing and went above and beyond our expectations. She was caring and went through the (stressful)! journey together with us. Always chasing , trying to resolve things for us and was very reliable, doing the job of the solicitors in many occasions! I would highly recommend Jane and her team. Professional, yet friendly and you know they are trying to get the purchase/sale through quickly for you and always answered calls and responded quickly to any issues. Couldn’t have coped without you all! Thank you
5/5
GoogleFrancesca made the mortgage application process easy. She was professional and friendly. I would highly recommend her services.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very helpful team that have dealt with our purchase in the most efficient way possible. A special mention to Ed and Elle who handled our mortgage and negotiated our deal. We will definitely be using this William H Brown branch again.
Thank you for your brilliant 5* review and thank you for your kind words Elliot. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service and support from Francesca and the team at William H Brown! Francesca was professional and upbeat throughout, she made the whole process of buying a house straightforward and an enjoyable experience. I'd definitely recommend her!! Thanks Frankie!! :)
Hello Hannah, Thank you for the lovely 5-star review! It's great to hear that you would recommend us and we're extremely glad that you had a fantastic service throughout!
5/5
GoogleIf anyone wanted a reason for NOT using an online estate agent you don’t need to look much further than the team at the Dinnington office and in particular Elle Maher. They were fantastic. So client focussed. Elle was an integral part of making the whole process of our new home purchase as painless as possible. Thank you.
1/5
GoogleWilliam H Brown Dinnington, Sheffield. Tried to purchase a property. Put first offer in, said needed to be nearer the asking price. So i then offered full asking price. Was informed the holding company/charity selling had decided to go to best and final offer. I then put in my best offer which was the highest as informed over the phone, but they still sold to the lower offer. Blaming it on chains. My chain was ready to go it was myself holding it up due to having no property to go to.... Id think they went with the person obtaining a mortgage through there advisor in branch. This went on for several days. In the end if its best and final it should mean BEST & FINAL. Never using again to buy or sell. Disgraceful conduct.
Hello John, we're sorry to see that you felt the service of our team here was less than the exceptional standard we aim to achieve on a daily basis. In this instance we are sorry about the outcome as the property being sold was through a corporate client who made the final decision on accepting the offer based on various factors. We would still always aim to assist in you finding a new home and if you would like to get in touch with us at socialmedia@williamhbrown.co.uk we would love to help.
5/5
GoogleFrankie the mortgage broker from William H Brown Dinnington was very helpful in sorting out two mortgages for me. She was very polite and professional and was great with her communication throughout the whole process. A very good service all round.
5/5
GoogleBrilliant service by Jane and Sarah, they were so supportive and I couldn’t ask for better service!
Thank you for taking the time to leave us this tremendous 5* review Karen. Kind regards, Lucy, Customer Relations.
4/5
GoogleAlways kept me updated on everything that was happening throughout the house purchase
Thank you for your lovely review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat experience through out and would highly reccomend. First time buyer and felt comfortable and not pressured into making decisions. Frankie and Elle were very helpful and always available when needed, quick to respond and always professional. Had a tight deadline and the staff did all they could to ensure it was met and got me in before Christmas. Thank you
5/5
GoogleJane and the girls at William H Brown have been amazing. They have all been so helpful and polite during the sale of our property nothing has been too much trouble for them. I can and will highly recommend them to anyone who as a property to sell. They have done everything expected of them and more making the viewings as smooth and stress free as possible. Thankyou for everything I will miss our daily chats and updates.
Hello Tai, thank you so much for taking the time to provide our team with a lovely 5-star review. We really appreciate all the feedback and were extremely glad we could help sell your property! If there is anything else you need in the future, please don't hesitate to get in touch as we will be more than happy to help!
5/5
GoogleWe completed on our purchase two weeks ago. Ellie-Rose communicated with us throughout the purchase. I highly recommend using William H Brown Dinnington
5/5
GoogleFrom start to finish I can not praise whbrown enough. Charlie coming out to value our house to Elle being there every step of the way, going above and beyond. When the time comes again I wouldn't hesitate on using them again.
Thank you for taking the time to leave us this amazing 5* review Laura. Kind regards Lucy, Customer Relations.
5/5
GoogleI'd highly recommend Francesca the mortgage advisor at WHBrown. Made the whole process simple and took the hassle out of buying our new home. Thanks again
Hello Sarah, Thank you for the review of our team here in Dinnington. We're glad we could help the process be as simple as possible and could assist in the purchase of your new home. If there is anything else we can help with in the future, please let us know!
5/5
GoogleFrom start to finish we can’t thank WH Brown enough for all their hard work and help throughout the sale of our house. Elle and Frankie went the extra mile to get the sale complete when we thought it might have fallen through. We can’t thank them both enough for all their help. Thank you
4/5
GoogleDinnington office (Jane and Elle) handled the sale of my Anston property. They were very professional, friendly, and always helpful through the process. They deserve five Stars but for me they were let down by their conveyance partners, tilly bailey and irvine in Hartlepool, who from the start lacked any degree of personal communication. They used a portal online and only contacted me by email unless I phoned. Each email message was followed by a paragraph stating not to keep calling the office. All documents received stated to call the conveyance team leader with queries, but she was never available. Her team dealt with everything! The distance involved also prevented convenient handover of documents etc. In hindsight I would always choose my own local conveyancer. Lesson learned!!
5/5
GoogleMadeleine (my wife), and I, owe the William H Brown sales team sincere thanks for their sterling efforts, on our behalf, to sell our house. It took only a week from 'going live' before it was sold. Thank you William H Brown for assembling such a great team. Jane for leading them, always helping us with advice, helping with the paperwork, etc. Thank all of you for your commitment, professionalism and hard work. Sincerely, C R Roberts. Merry Christmas to all.
5/5
GoogleRecently bought a property through William H Brown, all the staff were very helpful and friendly. Elle showed us around the property, she was very professional and knowledgable throughout, she has also supported me with the purchase and made things straightforward. Great service and would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrankie and Elle were brilliant from start to finish! Nothing was too much for either of them always at end of the phone and answered any daft question we had! Couldn’t recommend them enough! When the time comes to remortgage we will be straight back! :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic staff friendly and professional throughout. Frankie was a great help constantly in touch and available when I needed her. Would highly recommend.
Hello Clare, thank you for the recommendation and the lovely review of our team, we really appreciate it!
5/5
GoogleHad a outstanding experience with Frankie! She constantly went above and beyond just a mortgage consultancy service, by offering a friendly, thoughtful and understanding complete service of our house purchase. She offered condolences on any set backs, and was always available when we needed her. She was very empathetic and understood things from a client point of view, which helped throughout the whole service. Thanks again!
Thank you so much for taking the time to leave us such a great review. We're delighted to hear that Frankie and the team provided a five-star service!
5/5
GoogleHighly responsive and professional service. We mainly dealt with Jane and she was incredibly helpful and fully understood our needs. Everything was arranged without delay. We can recommend William H Brown Dinnington more highly!
5/5
GoogleMany thanks to Jane and her team. They were very efficient in finding a suitable buyer and achieving what I considered a excellent price for the property, and I know that the buyers were equally pleased with their service. Full marks to William H Brown in Dinnington. Paul
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William H Brown's Sheffield office has 114 reviews across 1 platform: 114 on Google.
William H Brown Sheffield is rated 4.8 out of 5 across all 114 reviews, and 4.8 out of 5 on Google from 114 reviews.
William H Brown Sheffield, 20 Laughton Road, Dinnington, Sheffield, S25 2PS.
