Trusted Agent profile · Sheffield
★★★★★
184 reviews across 2 platforms
6 Peak Square, Crystal Peaks, Sheffield, S20 7PH
William H Brown's office in Sheffield, at 6 Peak Square, is rated 4.3 out of 5 across 184 reviews on two platforms, including 183 Google reviews rated 4.3.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleRhea from crystal peaks branch sheffiled is an absolute brilliant employee she is helpful always goes above and beyond to do a thing asked from a current tenant
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleThe ladies in the crystal peaks branch are the loveliest, most friendly people! They were very happy to help with my unusual queries!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Gemma. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and patience agents in Sheffield branch, special thanks to Davyd and Ella for their hard work.
5/5
GoogleLovely girl called Leah helped me will definitely be back soon to Hopefully get my mortgage sorted on my first home thank you leah your a star 😊 …
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleThis is william h brown as a whole. My first experience of william h brown was rude, pushy and bad selling techniques. We were first time buyers and they tried to make us feel bad because we didn't choose them. 5 years later and we've put our house up for sale and have rang my other half 10 times In 2 weeks. She's told them numerous times to stop calling and they keep ringing. It's becoming harassment. Don't use them.
2/5
GoogleIf I could get my "life time" money back I'd take it in a heart beat. This particular branch is disorganised, rude, non-responsive and apply aggressive sales tactics that are reminiscent of car sales. My house was on sale 12 months and it's only when we approached another agent they started listening. We received an offer and they attempted to rail road us into accepting despite us dropping the value £20k (that they recommended) when I challenged this, they attempted to mask it as "just giving you all the information" I would avoid selling your house through this branch at all costs. The only saving graces we're Maisie and Matt. Will not be using ever again.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe rented our current property through the Crystal Peaks Branch. Our correspondence & contact was mainly through Tom. We started our enquiry 11th December and was amazed at how speedy and efficiently everything went. Due to the amazing service we received and the speed in which they worked we managed to get moved in prior to Christmas Tom did everything for us to help the process run smoothly and quickly. The agency and landlord as well were amazing within the short period of time and we can only say Thank you. Fantastic Service received!!! A very happy customerPositiveResponsiveness, Professionalism
5/5
GoogleOur faith has been restored in William h brown after an unprofessional experience with past staff. Thank you to all the team especially Dom who has been there 24 / 7 for us .Mr And Mrs Potter
5/5
GoogleFrom my first phone call to the lettings team at William H Brown, they were nothing short of offering exceptional customer service. Tom, Abbie and Lorraine, who all dealt with my rental lease were unbelievable, constant communication for updates and progress, as well as being attentive to my individual circumstance. This was my first time renting and the team were incredibly helpful in making this process a smooth one.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI am not happy with your service. I spoke to your colleague (Jessica?) 15 minutes ago and I was thinking about it what just happened and when I say I live in Somerset and I can't afford to travel 6 hours for 10 minutes meeting, all response I received was ''we require personal viewings, it's our policy'' and then she went quiet-literally awkward silent- waiting for me to say ''ok, goodbye'' - that is not really helpful and I don't even mention that this your policy doesn't really match with government guidance, not to travel if absolutely necessary. I'm looking for properties in this area as I'm being relocated as a regional manager for overseas nurse program 4 hours away from my current place and with other agencies, I had no problem with doing face time or any other suitable option. Thanks for not being helpful and your unfriendly approach.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleDom and Fiona were professional, extremely helpful and speedy. Our situation wasn’t conventional and required completion at distance, but these guys weren’t fazed by this added complication. Can’t thank them enough. I highly recommend them.
1/5
GoogleAfter viewing and offering on a house with William H Brown, we asked to be kept updated if there were any other offers. This was not the case. Our offer was not accepted but neither were we were asked to negotiate on price. (The house was quite dated.) There hadn't been any other offers to compete against so therefore no need to up our offer. Multiple times we had to ring up to ask for updates and waited for phone calls back which we never received. We weren't even informed when the house got taken off the market.
5/5
GoogleAs a first time landlord I had 3 estate agents look at my property and without any hesitation I chose to go with William Brown. I have been very happy with my choice and my property was rented out very quickly. Fiona always replys to my emails as soon as possible, which is much appreciated. I would like to raise just one point, namely to provide more accurate information about the new tenants. Thank you very much for your services, Fiona.
1/5
GooglePossibly the worst estate agent on the planet, and I realise it's a competitive field for this honour.
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional place, they fight for you to get the property that you want. They understand your need and meets it. Dom, was a very considerate person and patient one - wheneve I request something, or something i am not sure of - he was always there replying cheerfully without being bothered when asked. I really recommend them if you want people who are compassionate about your needs, understanding , and really works hard to reply to whatever demanded from them. I had a misunderstanding with the referencing agency - Dom sort it out without trouble. Thanks you guys you are the best !
5/5
GoogleFiona and Dom have been most helpful in trying to find us another rental property which is not easy when you have two Labradors. They did more within a short space of time to secure a couple of viewings for us , despite the fact the landlords preferred a tenant without dogs.I feel they went beyond & exceeded our expectations especially as our local branch with whom we are currently letting had failed to do.We can definitely recommend this branch to do the very best they can for you.So if you are a landlord or a prospective tenant, buyer or seller you can be sure of a first class service!
5/5
GoogleGreat service as always by Leah, super helpful with helping me find a place and everything went through smoothly 😁 …
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleDom was very personable and provided a great experience from viewing, to signing for the property. He is a credit to the company and I would definitely reccomend using their services
5/5
GoogleWe have used this firm for nearly 10 years now, to manage the rental of our property. They always show a level of professionalism that makes us aware that they are doing their best for us. We recently had the property empty for only 1 week between tenants, thanks to the efforts of Lorraine and Tom, (and others whose names we don't know).PositiveResponsiveness, Professionalism
5/5
GoogleAmazing. Go the extra mile to answer questions, chase enquires and communicate. Excellent service, communication. I don’t bother with any other agencies now. Thank you Fiona and Dom!
1/5
GoogleIf your looking for a letting agent who cares solely about landlords, returns your phone calls days later if at all, treats you with contempt, removes your standing orders twice then believes a working week is an a acceptable time frame to repay you, and feels that consistently patronising you is the way to be, then this is the letting agent for you. If not avoid this company at all costs. You have been warned.
5/5
GoogleI was lucky enough to buy a property through this estate agent. The negotiator was very, very accommodating and supportive throughout the whole purchasing experience which had the potential to be very stressful as we went to 'best and final offers!'. She was very positive and handled our offers in a very friendly, but also very professional manner. After securing the property there were several occasions when we needed information from the vendor. All our queries were dealt with promptly and efficiently. The whole process went very smoothly. We couldn't have asked for better service. Many thanks.
5/5
GoogleI found the process easy and concise and feel assured that the whole process has been managed well
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleSale of my house, never happened. Absolutelty appalling service. They were happy to take the £270 up front fee but didnt do anything else. Didnt even tell me when one viewing was cancelled and i was stood waiting fir them !! I would not recommend W H Brown . I have never received such a terrible., poor service. I could write a list. I wish i had gone with a different estate agent !!
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