Trusted Agent profile · Sheffield
★★★★★
98 reviews across 1 platform
Broom Hall, 8-10 Broomhall Road, Sheffield, S10 2DR
Tapton Estates's office in Sheffield, at Broom Hall, is rated 3.0 out of 5 across 98 reviews on 1 platform, including 98 Google reviews rated 3.0.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
1/5
GoogleAvoid at all costs. The properties they offer are inhospitable at best. The roof of our kitchen fell through and did not get properly fixed for a month. The landlords associated with this compantly definitely prey on students to get away with providing the lowest quality living conditions.
5/5
GoogleAmy was always super helpful
1/5
Google- it can take months and many emails for them to deal with a maintanence issue - when we moved in, there was drops of paint all over the living room which we had to clean ourselves - we did not have ANY heating for over 1 week because the boiler broke on a Friday in December - unreasonable deposit cuts I recommed avoiding
1/5
GoogleViewed property they had advertised for 2 months. When we tried to arrange to rent it they told us the day before I moved out of my last place that we can't move in as it needed renovation that they'd only just discovered. Told us they'd keep in contact about renovations and when we could move in while we stayed with family. After 2 weeks of no contact, ignoring our phone calls and emails, we saw the place had been let out to someone else. They then emailed us to tell us about another property to look at, which had already been let out as well. Very unorganised. Lack of communication. Ignorant and an abundance of misrepresentation. Would not advise finding a place through this company.
1/5
GoogleDissingenious custoner service. Unwilling to negotiate anything. Do not make repairs that are required. Do not contact the landlord promptly. Do not permit you to contact the landlord directly. After leaving the property in early July, they dragged their feet about giving the info about the deposit reference, so we went direct to the DPS. After we made the claim they didn't raise any maintenance issues but have not agreed to the width drawl. This amendment to the review is being written in August.
5/5
GoogleBrilliant letting agency!! Let with this company for a couple years whilst at university, always so helpful and fixed any maintenance issues promptly. Defo recommend ❤️
1/5
GooglePlace was nowhere near ready for my son to move in when he did. Damp problems plastering not finished. Rats getting into the kitchen through hole in the floor under units disgusted with there attitude
1/5
GoogleMoved into a disgustingly dirty property, rent increased year on year, terribly maintained, charged way over the odds when moved out for little damage. Found soiled underwear, used condoms and heaps of mess in a supposedly cleaned property. WOULD NOT RECOMMEND
5/5
GoogleRented from Tapton estates for over a year and found them to be the best letting agent I’ve had to date. Quick same day email responses, helpful when calling up. Also sorting anything I needed doing in the flat as soon as I got in contact. They also made the moving in and moving out process dead simple and talking me through if I had any questions. Would highly recommend. :)
4/5
GoogleMy partner and I lived in Sheffield for about one year in a house thanks to Tapton Estates. We found it on Zoopla before our arrival. After planning a viewing, we decided to rent this house which was very cute, in a calm area. We were able to find help and pieces of advice from the estate agent and they accepted to stop our contract one month earlier. It was quick and easy to contact them by email. As foreigners, we're happy to have worked with Tapton Estates and recommend their service.
1/5
GoogleAppalling accommodation and complete lack of interest in resolving any issues. Lied on the specification of the property and work that had supposedly been carried out was bodged or superficial. Can not be trusted. Posting on behalf of someone else as they are known to withhold deposits if you complain. Disgraceful conduct.
Hello Gab, we are really sorry to hear you feel this way. We have a small office team and pride ourselves on a positive and friendly relationship with both our tenants and landlords. All of our online advertising is approved by Rightmove and we would not allow someone to sign for a property without viewing it first. We manage properties on behalf of landlords and always look to resolve any issues as quickly as possible once they have been reported to us. All of the deposits are held by the Deposit Protection Scheme and at the end of the tenancy we work to reach an amicable agreement between the tenants and landlord. We do not make any financial gain from deposits and any charges from the landlord for damages are always supported by evidence. I wish to assure both you and your friend that we are here to help with any complaints they may have and I am available by phone or email if they would like to discuss anything further. Best wishes, Ella (Tapton Estates)
5/5
GoogleAll problems dealt with promptly and efficiently, never had an issue. House was cleaned to a good standard before leaving and deposit was returned in full. Communication was always clear and in good time.
1/5
GoogleAwful service, I never write reviews but if I can save even one person from using tapton I'll be happy. Had to call in atleast 3 times to get maintenance done on my radiator which was broken all of winter. When someone did actually come to have a look they "fixed" it but it broke a week later. When they would come to do repairs their workers would leave all the plastering and surplus in the garden, and WE would get stick from Tapton inspectors for the mess. All in all probably the worst dealing I've had with "professionals" in my adult life, only left a 1 star because there is no lower option.
5/5
GoogleSuper supportive and helpful team, thanks! Would recommend
5/5
GoogleAlways had great service! Any problems are sorted quickly and everyone is helpful. Andy from maintenance is particularly brilliant - thank you!
Hi Kimberley, Thank you for your kind review! We love Andy - he's great! … More
5/5
GoogleExcellent service, really great team who are super friendly. Great company to deal with. Thankyou
1/5
Google1. Never give you your deposit back 2. Don't get the house is good condition 3. Make up breakages at the end of tenancy to keep deposit 4. Really rude/patronising/bullies 5. *Contracts are joint liability amongst tenants which they do not mention to you!* AVOID.
Hello Joel, We are sorry to hear that you are not happy with the services we provide. Unfortunately we cannot see any record of having a 'Joel Willoughby' as a tenant in one our properties. If you would like to discuss any matters further please do not hesitate to contact us by phone or email. Kind regards, Tapton Estates
1/5
GoogleThis is your fault Jess.
Hi Zuzu, we have looked and cannot see that you were a tenant. We can see that you booked a viewing of a property in November but the house was let prior to your viewing , so the appointment was cancelled , is this correct ?
5/5
GoogleAlways really helpful and Andy the maintenance guy is great! Really fast and efficient, definitely makes you feel looked after!
Hi Amber, Thank you so much for the review! It means a lot to us! … More
1/5
GoogleAbsolutely Awful customer service.
Hello Jack, I have looked through our records and can't find that you have ever been a tenant in one of our properties. If you would like to provide your name, the relevant property address and your query, I would be happy to help you? Thanks, Kelly
1/5
GoogleUtterly disgusting estate agents! Ripped me and my mates off when we rented from them. They treat all students the same.. like sh*t! If I could give them zero stars then I would!
Dear Bobby , unfortunately we do not have any records of you as a tenant , please be assured we do not “rip” tenants off . If you would like to contact us we would be more than happy to discuss
5/5
GoogleHave been with Tapton many years and my father before then, staff are always helpful, friendly and efficient.
Thank you for choosing Tapton Estates and taking the time to leave such a lovely review. It's always a pleasure working together. Have a lovely day!
1/5
GoogleAvoid. If you sign with Tapton expect to lose most of your deposit. They never reply to emails unless u ring the office loads. Multiple problems with the house that take months to fix. We had to get a parent to ring for an issue with the …
5/5
GoogleTapton Maintenance Tapton Maintenance, specifically Andy have been amazing help during our move in fixing all problems for us with super fast and friendly service. Cannot thank him enough
Thanks Wallis, we have passed you appreciation on to Andy 🤗 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tapton Estates's Sheffield office has 98 reviews across 1 platform: 98 on Google.
Tapton Estates Sheffield is rated 3.0 out of 5 across all 98 reviews, and 3.0 out of 5 on Google from 98 reviews.
Tapton Estates Sheffield, Broom Hall, 8-10 Broomhall Road, Sheffield, S10 2DR.
