Sheffield City Living reviews

★★★★★ 1/5

Google

Absolutely terrible company. They lied to my son, sold him a flat to rent, showed it to him then said it will be on a different floor but it’s the same flat, it wasn’t, it was half the size and nothing like the one they showed him, then duped him into signing the contract, when I wrote about it, no one got back to me, now going down the route of taking to court. Don’t trust this company

Candice · 25 August 2023

★★★★★ 1/5

Google

The worst letting agent in the whole of the UK, their manager Jade needs to find a new profession, I have never ever dealt with someone so incompetent and useless, in a role where you are responsible for the livelihood of people and their homes that they are renting. Not to mention the public scandals in which Noble are associated with - this place needs shutting down, the property ombudsman are clearly not interested in attempting to intervene.

Nathan · 25 August 2023

★★★★★ 5/5

Google

I rented a studio for six months with Sheffield City Living and had a great experience. The whole team was super helpful and supportive the entire time. I would certainly use their service again.

André · 11 June 2025

★★★★★ 5/5

Google

Everyone I dealt with at Sheffield City Living during my 1.5 year tenancy was professional, friendly and efficient. They were quick to respond to queries or repair requests and made everything easy. Thanks to Claire, Tracey and Kirby in particular for managing everything so well.

Nichola · 25 August 2020

★★★★★ 1/5

Google

I am totally disappointed with such a reputed agency like noble and it's staff. I was booked in for a viewing on Friday, the 1st of July and the lady who arranged the viewing didn't answer my call at the booked time 10.30. I reached the given post code S3 7BF and tried to contact the person but she didn't pick my call nor responded back. I had to leave from there as even the call to the head office didn't go through. In the afternoon my friend contacted them and they told that they didn't get any call from me where I insisted to show the call history for which she asked for another booking on a very nearest date. She insisted for another viewing on Monday at 12.00 and we agreed. On Monday morning I got a confirmation call about the booking and I confirmed my attendance. At sharp 12.00 I reached the property and after reaching I tried to contact her phone number again and the call was not going through as she was cancelling my call. But I was successful in connecting with the head office team and he guided me to the main door and management suite where I believe I met the same lady who talked to me over the phone and messed up with the first booking as well as ignoring my call this time. She asked me to take the seat and was asking for my requirements. Whereas I told her that I am there for the viewing of a one bedroom apartment which she conveyed to me over the phone and booked. She replied that unfortunately they don't have any one bedroom apartments at the moment and all they have is a very small studio which I was not interested in viewing after seeing the virtual tour. I told her that it is unfair to behave so badly to a customer and mess up with their time and money. She apologized and told that it was an appointment for enquiry and not viewing where I was told over the phone and confirmed that it's a viewing. If it was an enquiry I wouldn't have taken the time to meet in person rather a phone call would have done the job. I travelled two days to meet noble living for the property viewing and they doesn't bother about their customers time or show commitment to their values. Such a shame noble living and you have got the worst ever staff. This is the first time I am experiencing the poorest and worst customer service in my life. Since there is no negative rating I am giving the least possible

Jayalekshmi · 25 August 2022

★★★★★ 1/5

Google

Absolutely appalled at the customer service here. Me and my partner handed our notice in from our previous flat due to a series of emails leading us to believe that we were promised our new home from this company by this date, however I got a bit worried when they did not email back for a while, especially because we were due to Be moving in on the 4th June and it’s the 30th of may… they just completely forgot about us and gave it to someone else leaving us basically homeless and urgently trying to find our new home DISGUSTED.

Spare · 25 August 2022

★★★★★ 1/5

Google

If you're looking to rent, avoid this company at all costs. They'll try to keep your entire deposit after you leave. Customer support is awful. Any problems with your flat/house that you report, they will always say that it's your responsibility to fix. Sometimes, they'll even threaten you and say that if you waste their maintenance team's time, they'll charge you for it. Absolutely appalling. I've spoken to other people who rent with Sheffield City Living and I've heard similar stories.

James · 25 August 2022

★★★★★ 5/5

Google

I'm a tenant with Sheffield City living for 3 and a half years and I've got nothing but praise for the team there , they are really helpful and considerate and I'm very happy

Joe · 16 April 2025

★★★★★ 5/5

Google

Highly recommended :) I rented a property from Sheffield city living for just under 3 years. My experience with them was extremely positive and I have no complaints! They were …

Natalie · 16 May 2025

★★★★★ 5/5

Google

We had a really good experience with Sheffield City Living during our two year tenancy, in particular Claire was really great and she was very prompt replying to emails and sorting any issues we had. Thanks again :)

Ashleigh · 25 August 2021

★★★★★ 5/5

Google

Rented a flat for 2 years through Sheffield City Living, would definitely recommend them to anyone! Any queries and issues were always dealt with quickly, especially Claire who was always responsive and so kind.PositiveResponsiveness, Professionalism, Value

Alisha · 25 August 2021

★★★★★ 5/5

Google

excellent work done by Sheffield city letting in getting my property sold Particularly Jonathan. He was persistent and resilient and didn't give up fighting for me. I give a 5 out of 5. thank you Jonathan and your team

Taiwo · 25 August 2020

★★★★★ 5/5

Google

Excellent experience so far dealing mainly with Paul and the rest of the team whenever issues arise and it’s been a smooth process from the get go 👍🏼 …

A · 16 April 2025

★★★★★ 5/5

Google

The team at Sheffield City Living have been fantastic from start to finish. Everything is well organised, structured and formal processes in place. I would definitely recommend Sheffield City Living.PositiveResponsiveness, Quality, Professionalism, Value

STUART · 25 August 2021

★★★★★ 1/5

Google

Please ignore this review 'star' this was a mix up and previous comments, have now been deleted, and the star above which I cannot delete do not relate to this agency. Please note I have had no dealings with this agency and confused it with another of a similar name. Apologies. If this review can be deleted please do so.

Sara · 29 October 2023

★★★★★ 1/5

Google

Over the last 5 years I have rented multiple flats with a variety of different companies and this was by far the worse experience I have ever had. The biggest issue was with regards to getting things fixed. While the staff appeared to be trying to help nothing was getting done. Apparently this was the landlords fault as he used his own contractors. However the entire point of going through a letting agency is so that you don’t have these issues and things can be fixed within a reasonable timeframe. We were stuck in the flat for 2 months without a working cooktop, 6 weeks without an extractor fan. And the worse of all was the 4 months through the snowy winter that we were stuck with a leaking roof. This was the worse expected and was a totally unacceptable approach to getting things fixed. During the 4 months with a leaky roof we were told on multiple occasions that it had been fixed. But I was a student staying at home all day so knew no one had been to fix it. The conditions that we were forced to live in for 4 months were inhumane and cruel. I honestly would recommend that if you are looking to rent a property you should go with anyone but Sheffield City Living. The property I rented was Flat 1 229 cricket inn road Sheffield S2 5AT

Brandon · 25 August 2021

★★★★★ 1/5

Google

I have rented accommodation through a number of agents ever since I moved to Sheffield and I think Sheffield city living is the worst so far. They don't really care about the quality of the things in the facility. Looks like they don't do any checks in the property before letting it out to new tenants. All they care about is their money not the comfort of the tenants. They are such a disappointment. You rent them at your own risk. I should have listened to my fiends.NegativeQuality, Value

K · 25 August 2021

★★★★★ 5/5

Google

Maintenance problems have been repaired very promptly and to a good standard, Paul at the office was very helpful and kept me up to date with all the progress

Joshua · 18 March 2025

★★★★★ 5/5

Google

Very professional and prompt services. Jonathan is very quick in responding to emails and making sure the tenants have right info. will recommend anyone

Mukesh · 25 August 2022

★★★★★ 5/5

Google

My partner and I have rented properties with Sheffield City Living for over four years across two tenancies and have always found them to be friendly, professional and quick to resolve any issues or queries we have had, including maintenance issues which were always attended to promptly. Many thanks to the team at SCL for looking after us so well during our tenancies. We would recommend them to anyone!PositiveResponsiveness, Professionalism

Kathryn · 25 August 2022

★★★★★ 5/5

Google

Jonathan has been exemplary in his professional conduct. Going above and beyond. It has been a pleasure working with you to achieve the sale. I would have no hesitation in recommending your services.

BRIAN · 25 August 2020

★★★★★ 4/5

Google

Overall a good experience. When moving out I have been charged for a few things in a fair manner except for some sellotape on the wall. More precisely, I have been charged 20 pound to replace 2 light bulbs ( fair enough, the contract says it is my responsibility to change light bulbs, also, i dont think this is to high as a cost). One thing which was annoying is that I have been charged a little for removing 3/4 small pieces of sellotape from the wall. If I was a landlord/agent I would just remove them in 2 seconds and bin them and not even mention them in the bond deductions letter. I mean, isn’t it understandable that few transparent pieces of sellotepe might be missed when cleaning a flat? Anyways, that wasn’t a big deal. The agency is polite, reliable and professional. I had a few non-urgent maintenance issues and they fixed them literally the morning after. impressive. They always answer when you call them and they are always there when you need them. I rented a flat in bells court and another thing which was a bit annoying was that the only way to access your electricity meter readings was to call the maintenance team and arrange an appointment. I stayed 9 months in the property and they never managed to provide a spare key to the building. (in the locker there is a key but it doesn’t work). All these issues are minor and can be fixed easily. I definitely recommend. Overall the best agency I have ever had.

Yassine · 25 August 2020

★★★★★ 5/5

Google

I have previously had bad experiences with some of the big lettings agents in Sheffield, around both cost and bad service so I am reluctant to use them. However I have been so impressed with the service and affordability at Sheffield City Living. The best way I can describe them is that they treat your business as if it were their own, acting professionally at all times and responding to any queries really quickly. I had a new tenant move in just over a week from the listing going live on Rightmove and the process was totally hassle-free. Great service and I would highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 25 August 2020

★★★★★ 1/5

Google

Most repairs won't be acknowledged, I had to get enviromental health to ring the agency as I had insects falling through my bedroom roof on to my bed, this was ongoing for 3 weeks and even though I was happy to pay for an exterminator there was nothing he could do untill the roof was repaired. Also told them I was hearing scratching in the walls again (we previously had rats in there) and nothing was done about it. Most staff dont seem to know what's going on and you will have to constantly chase up any enquiries you have. The amount of times I rang to be told that someone would be In touch that never happened was laughable. We didnt have our electric meter in our property and it took nearly a week for someone to do a final meter read for us to close the account down after we vacated the property meaning we were stuck paying electricity on a place we didn't have the keys for any more. Absolute trash.

Matt · 26 August 2019