Sheffield City Council Sheffield reviews

★★★★★ 1/5

Trustpilot

Should be no stars!

Should be no stars!! absolutely appalling "service" by Registry staff! simple request of copy of birth certificate, clearly staff inept at their work, do not adhere to their stipulated timescales! Inability to even to speak to any member of staff, no one takes phone calls!!!! they should be held to account and management take responsibility for their diabolical work ethic and customer service! Moral of the story is when paying for a copy do NOT expect it to be delivered within their stipulated time frame! Yet another SCC "service" which works to the beat of their own drum!!!

Lanne · 17 March 2023

★★★★★ 1/5

Trustpilot

Ex Brothel temporary accomodation

Provided a temporary accomodation in a racist area. Worst of all the property was an ex BROTHEL!!!! I was FUMING as I have twins aged 3 and my husband who is not well!!!! We had groups of MEN asking if we wanted business 2am/3am at night and disturbed my twins! They shouted women's names and the letters posted were the names they were shouting. It's disgusting to know they would do that to a family. We reported to police. And when I told temp accommodation about the incident they THEN said it's not safe for you guys to live there!!!! So they took us out to put us in a drug abuse and unhygienic apartment which they then claim it's a "family" apartment lots of families living there. All I saw were drug users, beggars, urine smell and drug smell coming from there. And even after complaining to them about that they refused to help us move out!!! So disappointed in Sheffield Council, Sheffield Housing, Sheffield temporary accomodation teams!

Jay · 23 December 2022

★★★★★ 1/5

Trustpilot

What an appalling service

What an appalling service. Called on behalf of my sister who had lost heating in her home, after she had attempted to contact them for someone to come out 3 times! Each time they told her to call her energy provider, we googled the fault code on the boiler and it said it was an issue with the ingnition/flute that requires an engineer. She has a toddler with heart condition and having explained this to the woman representing SCC who was extremely condescending questioned me 'having no heating affects him'? Yes indeed it does! She said it's not their policy to send someone out and to call after 8am tomorrow morning. This obviously got me riled up to which she then had the audacity to say I was being aggressive. Apparently a child with a heart condition is not classed as an emergency and because I repeated to her that it was she terminated the call. I attempted to call a further 3 times and she put the phone down each time. We have gotten no where, SCC really need to review the heartless beings that lack basic empathy to represent them in such emergency situations especially in freezing weather conditions. When I said I would escalate this , she cleverly said feel free. Wow, just wow. She wouldn't provide her name but I'm sure calls are recorded so I will be complaining in morning.

Danielle · 26 November 2022

★★★★★ 1/5

Trustpilot

Do customer service exist?

I’ve phoned throughout the day and each time I’ve called I’ve been placed at number 45 in the queue - funny that. Makes me think their services don’t exist. If anyone manages to get through to someone regarding Council tax then please let me know your secret.

Daniel · 15 November 2024

★★★★★ 1/5

Trustpilot

With reference to Julie dore ex mp…

With reference to Julie dore ex mp kicked out of Sheffield City Council and chief of South Yorkshire police Paul Broadbent suicide by hanging are involved in organised crime, they are exploiting ne because my father died from a train suicide i22/06/77,after I was abused, in school by a stinking fat dirty ugly cave troll Ms Kent, headmistress at abbeydale middle school......they are exploiting me, however, Paul's suicide did make me smile, just a little!, SERVES YOU RIGHT, ITS NOT PALESTINE, I DON'T PAY COUNCIL TAX,! Why should I pay these cretins for exploiting me and the racism they do!! Council tax, pays for racism and exploitation..........its not Palestine! You have been exposed by Mr Mansoor H. Masood (JINN)

MANSOOR · 14 September 2022

★★★★★ 1/5

Google

HR Are unhelpful and do not deal with complaints. Dot Smith is useless as is the director Mark Bennett. They do not want to hear the truth of how bad the sheffield services are so just ignore and fob you off.

Jay · 26 March 2021

★★★★★ 1/5

Trustpilot

Still have not had any response about…

Still have not had any response about my neighbours from hell, so i guess the council are going to nothing about ASB and drug dealing, I sent 3 letters on the 27th August 2024 with details about what those next door are doing, But no response yet

Mark · 27 October 2024

★★★★★ 1/5

Trustpilot

Unacceptable phone waits for Council Tax Department

This is my third attempt to contact the Council Tax Department 1st wait 45 mins, 2nd wait 38 mins and now holding still a the cost of a reminder letter to me if this situation continues, and my attempt to contact will result in another cycle of waits, frustrations and lack of resolution. For God's sake, get a grip and employ more staff You'll certainly need them as citizens find themselves unable to pay in the current and future desperate financial climate.

Denise · 10 August 2022

★★★★★ 1/5

Trustpilot

I have being trying to contact…

I have being trying to contact Sheffield City Council for 2 weeks now in regards to Council tax, I am either left on hold for over an hour where I give up as I have other things to do or a message tells me they cannot take my call as they are too busy and to call back another time. I am currently on hold again and have been for 35 minutes.

Jules · 17 May 2023

★★★★★ 1/5

Trustpilot

Sheffield city council totally useless

Iv been waiting now nearly 6 days for my heating to be fixed and this happens every winter. The engineer will come out get it working then it last a few days then goes down again until winter finishes then it's not used as much so is never missed. You can't ring them or your always 36 person in the cue. Is it the fact that most sheffield people hate work. appalling that's what it is.

Mark · 19 December 2022

★★★★★ 3/5

Trustpilot

Poor phone answering times.

Sheffield City Council need to resolve the serious issues they have with their main contact number. I have been unable to get through yesterday and today it was over an hour. I was advised they are low on staff numbers and that several are in training. Eventually I managed to speak with someone regarding my query to satisfaction, though their abandonment rates must be sky high and those who have hung up are left with their queries and potential anxieties.

GLEN · 12 July 2022

★★★★★ 1/5

Trustpilot

It's one of the worst councils in the…

It's one of the worst councils in the UK!! Absolutely terrible service. They keep chasing me for payment even though i pay every month and they keep adding on extra charges on top for some reason! They wont answer the phone after waiting on line for hours only to be hanged up. I really want to move away from sheffield just so i can get away from these worst council people who doesnt know how to do their job!

Anonymous · 15 August 2022

★★★★★ 1/5

Trustpilot

They are live vultures and always know…

They are live vultures and always know how to say things to pull you down and slag you of about how it is the best thing that your kid has been tuck out of your care for nothing and always have to be there when you are having contact with your kid when they don't need to

Kelly · 29 March 2024

★★★★★ 1/5

Trustpilot

Sheffield corrupt and obselete council

Sheffield City Council are an absolute disgrace to deal with, you have to stay on hold for hours then they either fob you off, or cut you off. How a city can run with obselete staff from bottom tier to the top corrupt tier, I will never know. The whole council staff are on a right jolly, do nothing and get paid. Absolute disgrace.

Zahir · 21 October 2023

★★★★★ 1/5

Trustpilot

Clean Air Zone camera's

Clean Air Zone camera's ? Apparently they have been installed to deter users of vans and larger vehicles from polluting their wonderful inner city ring road area with carbon monoxide gases. (About as much good as wearing a face mask while waiting to be seated in a restaurant, then removing it once you have sat down)(Because we all know Covid doesn't attack people sitting down)

Mark · 21 September 2023

★★★★★ 1/5

Trustpilot

UNSAFE BLACK TAXI HIRE

The black taxi hire is a disgrace. They are anonymous drivers which isn't safe for the customer. From personal and experience of others I know, some drivers offer drugs (at night), make a pass at female passengers who feel unsafe, some abusive and aggressive, I know 3 young men who had money and property stolen and they were thrown out of the taxi. The CCTV isn't clear at night, the driver and reg number are not visible so police can't take action. It's actually dangerous to use these at night and there should be protection in place for passengers. It isn't too much to ask to be taken home safely, is it?

Kay · 18 February 2022

★★★★★ 1/5

Trustpilot

IGNORANT AND THEY IGNORE ALL LETTERS…

Late summer 2021 SHEFF COUNCIL moved the goalposts to prevent single people UNDER 60 from bidding for ONE-BED bungalows. However, they were showing me (a single person) as eligible for THREE bed houses and TWO bed bungalows. NONSENSICAL.I asked for an explanation as to why they are preventing me from bidding for NON-age banded bungalows which they are NOW showing as OVER-60 for which I “KNOW” I am eligible. THEY IGNORED LETTERS AND WON’T EXPLAIN. Been waiting since September for reply!!!!!!!!! P*G IGNORANT PEOPLE!!OMBUDSMAN INVOLVED and ARE investigating.OTHER ISSUES: Received letter over a year ago PURPORTEDLY from Sheffield council offering me money for food. Yeah, right ! ! The letter had NO council address, ONLY council logo. Clearly a fake letter which I sent to the council and asked for verification. THEY IGNORED MY LETTER and have NO interest in fraud!!! Clearly someone wanting my bank details and pretending they wanted to give ME money! DIDN’T FALL FOR IT!Just received a letter (again NO council address, ONLY a logo).Purportedly from someone called ALEEKE ANDERSON who ‘claims’ they are a Neighbourhood Officer at Sheffield council and want to pay me a visit. Clearly ANOTHER fake letter. After all, my Neighourhood officer is NOT Aleeke Anderson. NEVER HEARD OF THEM! Also, the letter is one of most badly-constructed letters EVER read and clearly someone badly educated. Someone from the council would (I’m sure) be able to construct a letter WITHOUT errors. This is what it says. “I would like to offer you an appointment for an annual visit on 16/02/2022 between 11am, 4pm by TELEPHONE CALL at your home”. Makes ZERO sense! Is this a HOME visit OR a telephone call? I DON'T have a mobile and the council KNOW it! Clearly an Ill-educated criminal trying to trick me. NOT A CHANCE!We’ve had attempted break-ins on my estate. and these are the things criminals "try" in order to gain access. Police have warned us about attempted break-ins in my area. Is this someone trying to con their way in? BE ALERT and DON’T let people into your home and don’t fall for scams of this nature. Even if it IS genuine. We have COVID 19 and I most certainly DO NOT allow people in my home to spread the virus and put my life at risk. Especially people going from home-to-home!!!!I’ll send the “FAKE” letter to the council for investigation. But I GUARANTEE they will ignore it!!!HORRIBLE COUNCIL WHOM I GIVE A ZERO STAR RATING! ALL councils should reply to ALL letters. As I say, they are a p*g ignorant landlord.By the way, NEVER (I repeat, NEVER) take ID’s at face-value from someone knocking on your door. ANYONE can produce and ID. They are NOT proof of ANYTHING! If you’ve received a similar letter PURPORTEDLY from Sheffield council (especially someone called ALEEKE ANDERSON) my advice is, IGNORE it and DON'T let them in and ring the police if you are worried! The council ALWAYS include a postal address under their logo on ALL letters. If there is NO address for the council on the letter, it IS (I would say) 100% fake. BE CAREFUL OF CRIMINALS TRYING TO TRICK THEIR WAY INTO YOUR HOME!

J · 12 February 2022

★★★★★ 1/5

Trustpilot

complete incompetence

complete incompetencewaiting up to an hour to answer, then to be told they will give you a ring back within 48 hours, which, yes, you've guessed, NEVER HAPPENStold this 3 times in a week, twice to my son, once to meabsolutely disgustingI became 66 last week, hence pensioner ageit took them 2 days to send letters about housing benefits info needed, my carers allowance stopped instantly, yet not a word about about pension paymentsthey are behind with payments to people DUE TO COVID, but if they WANT money, it's an instant letterblaming covid doesn't even cut it they are renowned for years of incompetence

Jean · 20 October 2021

★★★★★ 1/5

Trustpilot

Ordered a bulky waste collection

Ordered a bulky waste collection. No-one showed up. Called and asked for updates, been totally ignored for a month. Almost 100 quid out of pocket and nothing to show for it. DO NOT USE!!

Rowan · 31 January 2025

★★★★★ 1/5

Trustpilot

Sheffield city council have announced…

Sheffield city council have announced that a company will be doing road works and it has left 2 disabled people who needs support and food delivery with no means of getting either and I am not happy because they have said that there want to let people die and I have been informed that there must die and there are to blame and leave people who need support with nothing please help it is urgent number 0114 2960252

James · 4 August 2021

★★★★★ 3/5

Trustpilot

I recently contacted a local Councillor…

I recently contacted a local Councillor with regard to issues surrounding the green bin service in Sheffield (previous Veolia review refers) and I have to say the councillors response was polite and prompt.However the question was did the complaint get resolved. After numerous e mails, and a lengthy response from the councils refuse Dept I have to say NO.Sadly this was a recycling issue, which is very much prevelant in this day and age. The council it appears sub contracts the green bin service to Veolia who actually charge a fee. The same company also empty the Household black bin, and the recycling blue and brown bins, and I presume this cost is incorporated within the council tax, which during the past couple of years has gone up by I believe an average of 5% per annum. In a nutshell the response in the end from the council was the green bin service is run by Veolia, and although it is not perfect they hoped that by constituents complaining the service could be improved.Unbelievable😳 I only wanted the bin to be emptied in time, considering the charge. This was a complete fobb off. Ive given a 3 star view in respect of the councillors assistance. The actual City Council response is 1 star at best. I come from a generation that went out, and did, and not from a generation that seems to sit round a table and read. From my view there is a lack of accountability to the people the council serve.

Paul · 7 October 2020

★★★★★ 1/5

Trustpilot

SEXUAL HARASSMENT AND TRESPASS ON MY…

SEXUAL HARASSMENT AND FORCED ACCESS MADE TO MY BEDROOM BY THE COMMUNITY SUPPORT WORKER SERVICE.

Gemma · 24 June 2025

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Fined £80 for accidentally dropping a tiny piece of paper outside the station, amongst a sea of rubbish that hadn't been cleared up. I hadn't realised I'd dropped it and offered to pick it up. Horrible, aggressive officer fined me which I paid immediately. I was then sent a letter summoning me to court because the council's system didn't acknowledge the payment. Horrendous, horrendous, service.

Jess · 22 July 2022

★★★★★ 1/5

Google

This is a review of the Advice and Conciliation Service and of Children's Services. These Services are described as offering impartial advice and support to parents who may wish to make a complaint against a school or a nursery. In spite of the fact that my son, age 3, had broken his leg at nursery and that the member of staff responsible for him that afternoon had told me on arrival that she was not supposed to know how this had happened or what every child under her care was doing at any one moment, the Manager of the Advice and Conciliation Service and the Head of Children's Services offered no support or advice, but instead tried to discourage me from making a complaint or pursuing it in any way. My experience of these services is that they are partial and biased, offering support not to the parent, but protecting the interests of the educational institution.

V · 27 March 2019