5/5
Great customer service
Katie was always lovely to deal with and always helped when issues arose. Always responded promptly and professionally. Great team at haybrook!
Trusted Agent profile · Sheffield
★★★★★
771 reviews across 3 platforms
9-11 Middlewood Road, Hillsborough, Sheffield, S6 4GU
Haybrook's office in Sheffield, at 9-11 Middlewood Road, is rated 4.6 out of 5 across 771 reviews on three platforms, including 489 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Haybrook, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
Great customer service
Katie was always lovely to deal with and always helped when issues arose. Always responded promptly and professionally. Great team at haybrook!
5/5
World class
Would just like to leave a review, mainly for Nicola Baines. Absolutely fantastic service, we didn’t get the house we wanted but the replies were lightning fast and my questions were always answered thoroughly.Keep providing excellent service! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Joe Burkinshaw, thank you so much for the positive review!
5/5
The Hillsborough team were fantastic through the whole process of selling my house from photographs and marketing, viewings and negotiating through to dealing with solicitors and completing the sale. They were proactive, provided constant updates and went above and beyond to help.
Dear Jane Gorman, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Hillsborough Haybrook
5/5
Excellent communication with Jo from start to finish. Jo was excellent at keeping me informed and passing on comms from the sellers, every dealing with Haybrook was smooth and professional, would recommend!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your kind review, hope you will be very happy in your new home!
1/5
Avoid and use an alternate agency or sale method
Extremely poor experience with no alternative but to seek legal advice and escalate to the property ombudsman; worst still is this agency has no regard for the unnecessary personal stress caused
5/5
Great job by Linda with the photos , Jo and Sue handled the viewings nicely, Mandy dealt with the offers and problems professionally and Helen progressed the sale through to the end.... good job well done very happy!
Hi Rob , thankyou for the feedback , we are delighted to see how positive your experience has been with us Hillsborough Haybrook
5/5
Haybrook Rotherham provided an…
Haybrook Rotherham provided an excellent service, always delivering on their promises, keeping us well informed and provided extra help on more than one occasion. Everyone we dealt with in the team was very helpful, friendly and thoroughly professional.
Dear Chris Bubb, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.Thank you again for your star rating!RegardsHaybrook Rotherham
5/5
A great experience so far. Dealt with a lady called Susan and she has been very helpful in helping us win a bid on our house and with updating us every step of the way. Thank you
Hi Shannan , we are delighted to hear you have received a positive start to your purchase, and please we have kept you updated Many Thanks Hillsborough Haybrook
5/5
Fantastic service all round
Fantastic service all round. The most helpful estate agents we have dealt with. All the staff at different stages of our purchase have given 100% effort in everything they do. The manager at Barnsley branch was particularly brilliant.
Thank you so much for your fantastic 5 star review.
5/5
From the photos that Linda did Sue&Jo who arranged viewings Mandy dealt with our offer & Abby who assisted with brochure the service was excellent very stress free thankyou all at Hillsborough branch Tracy & John
Hi John We are so pleased that you have been happy with our service. Thanks for your lovely comments. The Hillsborough Team
5/5
Sale of property
Professional, quick and friendly service given, very approachable. Thanks very much. Tip for house buyers/sellers: Be open with the other party on timescales and agree to work closely together. I had the perfect buyer, we both kept in close contact and chased our end immediately when necessary. From the first viewing of the buyer until completion was exactly 7 weeks, not bad going in my opinion. It can be done! Thanks to all parties.
1/5
Haybrooks no showed, for a valuation I booked a week in advance, even though I was sent a text reminder the day before. Very disappointing.
5/5
Yvonne came to value my house, she arrived promptly, was very polite and extremely helpful.
Many thanks for your kind words, was a delight meeting you.
5/5
We didn’t end up purchasing or selling through haybrook, however Sue Smyth showed us around a property we were interested in, and was so helpful and attentive. She offered us advice on all aspects of the buying and selling process
Hi Tobie Warhurst, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
4/5
Really good service and friendly people…
Really good service and friendly people to deal with. They found people to move into my flat within two days. And then organised everything smoothly to get them moved in
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
Dan helped from start to finish when buying our first house and he's also been there throughout our remortgage. Highly recommended and 5 star service
Thank You for taking the time to leave us a Google review. We are pleased to know that you had a great service from Dan! We will always strive to go the extra mile for our customers.
5/5
I can highly recommended the Haybrook team from Hillsborough -Notably Su Smyth who has assisted me in my purchase of a property in Loxley She has acted with great professionalism and made me feel like I’m her only client
Dear Richie Grange, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best Haybrook Hillsborough
5/5
Always very friendly, honest and efficient. I deal with Sue who keeps me updated frequently on how things are going. Lovely lady. It's refreshing that they want to know what the customers' needs are. Would definitely recommend this agency.
Thank you for your kind review! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
I have just sold my house with Haybrook, they were helpful, friendly and very efficient and made a difficult situation much less stressful. And the fact that my house sold in 12 days is proof of how good they are.
Dear Mrs Pearce, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Feel free to pop in for a cup of tea if we can continue to help through the process, although I can't promise you a G&T during office hours :-) You really made our day today with this feedback. Thank You The team at Haybrook Hillsborough
5/5
Megan Hodson and Katie Woodhead - fantastic!
Megan Hodson and Katie Woodhead are a please to work with as a tradesman and it is refreshing to see an agency deeply care for their tenants - outstanding !
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
Unfortunately a 1 star rating is too…
Unfortunately a 1 star rating is too high especially for the property manager.too long to explain everything but unprofessional and liars and costs you money. And definitely ignores you . So 0 stars for you . Worse agent management manager ever
4/5
Effective, but sometimes overworked.
Initially had a difficult experience with Haybrook, but once I made my concerns clear they were very proactive in wrangling some subpar conveyancers into action.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email customer.relations@spicerhaart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
Cannot recommend haybrook enough! They made our first time buying experience a great one. From start to finish they were helpful and were always there if we needed any questions answering. Sue, Helen and Jo were fantastic!!
Dear Amy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you're ever in need of more help, please let us know!
5/5
Brilliant service, had a stressful experience purchasing a house (due to mortgage lender) but Helen (sales manager) made the experience a lot more bearable with regular contact and advice to both myself and the seller. Highly recommend.
Dear Jess Gaffney, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Haybrook Hillsborough estate agents
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Yes. In The Trusted Agent 2026 awards: Haybrook, Sheffield won Platinum.