Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
β
β
β
β
β
1/5
GoogleAvoid this agency. No wonder they have 1 star on trustplot. The contract was completely messy and full of missing details. Both Liam and Freddy were totally incompetent to answer the questions we had. During a one year tenancy none of the complains were ever addressed properly. We had to wait for months for the repairs tk happen and even then, they did not fix the problem. The agency is useless and does not know anything about the apartment they advertise.
H Β· 15 October 2023
Agent replied Β· 29 October 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleIβm a Landlord living abroad and Blundells is my letting Agent.
They are very professional in handling all kind of matters in connection with my property. We have a hassle-free relationship over a decade now! The property goes fast on the letting market and the people in office equally serving well both the Tennant and Landlord interest. Communication always prompt and polite.
I say special thanks to Liam Murphy-Bigley who recently deals with my flat.
Thanks & regards!
Csaba JuhΓ‘sz
West One Aspect
BDT Β· 29 September 2023
Agent replied Β· 29 October 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleI recently had the pleasure of working with Liam and Millicent from Blundells while renting an apartment in Sheffield, and they were incredibly helpful. From start to finish, the entire process was handled with great professionalism and efficiency.
Liam and Millicent's expertise and dedication were evident throughout our interactions. They were always ready to address any questions or concerns I had. Their prompt and clear communication made the entire experience smooth and stress-free.
Their friendly and approachable demeanor made working with them a pleasure, and I always felt valued and respected as a client.
Blundells, as a firm, clearly upholds high standards of service and professionalism, as evidenced by the performance of Liam and Millicent and I would highly recommend them and Blundells to anyone in need of lettings services in Sheffield.
Edit:
After moving into our property, we unfortunately encountered some issues with our furniture and energy meter. After speaking with Holly from the Blundells Property Management team, these issues were resolved almost immediately. Holly was great, replied to our concerns on the same day and provided us with all the help we needed. I believe my experience working with Holly only underscores the great service that Blundells team is able to provide!
Kaustubh Β· 24 March 2025
β
β
β
β
β
5/5
GoogleMy experience with Blundells was fantastic. There were very accommodating in getting us the flat we wanted to move in, especially Liam Murphy-Bigley. He eased the whole process and was very considerate. He And Holly answered every question and kept it updating us throughout. We had some delays in the Reference process, but he sorted it out and made sure that we moved as soon as possible.
Really can't thanks them both enough for their assistance and I highly recommend contacting Holly Littlewood and Liam Murphy-Bigley they are great!
Daniyah Β· 21 August 2023
Agent replied Β· 28 August 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleHuge thanks to Blundells for sorting my new flat out so efficiently and speedily. Special mentions to Sharon and especially Lydia for being so friendly, helpful and on the ball. It's been a stressful time but they made it so much easier.
Kim Β· 24 April 2025
Agent replied Β· 24 March 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleI would like to thank Millicent Morgan and Liam Murphy-Bigley for all their assistance in connecting good tenants with landlords. Keep up the great work. Excellent communication and dedication in a professional way was essential in facilitating the move and drawing up the agreement
Sandeep Β· 24 March 2025
Agent replied Β· 24 October 2024
Sandeep Patel thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleNot rented for 30 years, so was a bit dubious. But all the moving in process was made a doddle. This last 2 years, any repairs have been seen to very pronto.. Renting is the wayπ.. Thank you so much Hollyπ β¦
David Β· 24 March 2025
Agent replied Β· 24 October 2024
Hi David, thank you for sharing your positive experience with us! We're delighted to hear that Holly made your moving in process smooth and that any repairs were promptly taken care of. Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleWe wanted to say a big thank you to Blundells Letting Team regarding a recent change it tenancy .
This amazing Team communicated regularly front start to completion of new tenancy. We were very impressed
Big shout out to Liam Murphy-Bigley, and Freddie Goddard whom we were in contact with the most.
We acknowledge all your hard work.
With much appreciation
K&M Wilson
Wilson Β· 27 April 2024
Agent replied Β· 24 October 2024
Wilson Wilson thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
β
β
β
β
β
1/5
TrustpilotNot happy with their customer service
Not happy with their customer service, I am actually very shocked, called their office in banner cross and arranged a appointment for valuation of my property. before my appointment I got an email from a senior valuer in their branch with a price for valuation, instead of coming out introducing themselves and seeing my property, they decided to be lazy about it, cancelled the apt and emailed instead, that has put me off them, will not recommend and use them. Would wonder if I did use them as my estate agent, they would be very unreliable.
Hussain Β· 22 April 2026
β
β
β
β
β
5/5
GoogleBlundells Lettings Agents Centro provides professional and appropriate rental services. Their staff, Specally Miss Morgan Millicent is very friendly, proactive and patient in answering tenants' questions., and Mr Liam is helpful The entire rental process was completed satisfactorily and quickly.
Ho Β· 24 March 2025
Agent replied Β· 24 October 2024
Many thanks for taking the time to leave us your marvellous 5* review and kind words. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleVery professional team, worked with Millicent and Sienna, helped us in every step from filling the application to the date we moved to the apartment. Thanks
Chekakta Β· 24 August 2025
Agent replied Β· 24 March 2026
Thank you for your kind words! We are thrilled that you had a positive experience working with Millicent and Sienna. Our team is dedicated to ensuring a smooth and successful process for our clients, from start to finish. Welcome to your new apartment! Kind regards, Lucy, Customer Feedback and Support Team.
β
β
β
β
β
5/5
GoogleA big thank you to Blundells for helping me find a preferred flat. Special thanks to Millicent Morgan for all the support and guidance she provided throughout the process. I am grateful to have such brilliant service from Blundells.
Nawshin Β· 24 March 2025
Agent replied Β· 24 October 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
β
β
β
β
β
5/5
GoogleThanks Blundells.Thanks Millicent Morgan & Liam Murphy for considering my request and helping me to move to a property that I like the most which had lot of interest from other potential tenants.Thanks for making my dream come true.
Vikramaditya Β· 24 March 2025
Agent replied Β· 24 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Vikramaditya Achchugatla. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleThank you Lydia, I had a wonderful experience getting my apartment in Sheffield.
Olabisi Β· 17 December 2025
Agent replied Β· 16 January 2026
"We are thrilled to hear that you had a wonderful experience getting your apartment in Sheffield, Lydia! It was a pleasure providing you with exceptional service. Best Wishes, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleSienna was really approachable and friendly. She guided me through the letting process was a pleasure to deal with.
Daniel Β· 18 October 2025
Agent replied Β· 16 January 2026
Thank you for sharing your positive experience with Sienna! We pride ourselves on providing exceptional customer service and we are thrilled to hear she made the letting process a pleasure for you. Kind regards, Lucy, Customer Feedback and Support Team
β
β
β
β
β
5/5
GoogleGreat letting agency! Millicent and Liam were very professional and helpful when I needed to find a property in a very short time. They made all the process go smoothly and I could not be more grateful!
Natalija Β· 24 March 2025
Agent replied Β· 24 October 2024
Thank you for your glowing 5* review Natalija. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
1/5
GoogleMy Experience with Blundells : A Cautionary Tale
I paid Blundells a total of Β£2,524 without ever moving into the property they offered. I feel compelled to share my experience, not just for closure but to warn others who may be in a similar situation.
From the beginning, the process lacked honesty, transparency, and fairness. The video tour provided by the agency painted a completely different picture from what we encountered upon visiting the property in person. The condition of the apartment was horrible and uninhabitable,entirely unsuitable for anyone, let alone expectant parents like my wife and me who were seeking a safe, healthy home for our growing family.
After immediately reporting the poor condition of the property, Blundells took no meaningful action. This forced me to end the tenancy before even moving in a decision I never would have made if the property had met acceptable living standards.
The tenancy agreement clearly states that early termination would incur a Β£30 documentation fee, along with any reasonable compensation I wished and could afford to offer the landlord. Nowhere did it mention that I would be forced to continue paying rent until a new tenant is found especially when the condition of the property itself is the issue.
I view this practice as unethical and exploitative. It is unacceptable for a landlord or letting agent to impose such terms when they have failed to provide a habitable property in the first place.
I am demanding a full refund of the amount paid to Blundells:
β’ Β£207 holding deposit
β’ Β£1,030 (initial payment)
β’ Β£594 (additional payment)
Total: Β£1,831, not including the Β£30 fee Iβm willing to pay as per the agreement.
I have taken legal steps through free advisory services and have contacted Citizens Advice and the Property Ombudsman. I will also be sharing my story publicly across social media to bring attention to what I believe is a dubious and shameful practice.
This situation has not only caused financial strain but also impacted the well-being of my pregnant wife. I hope no other family has to endure what we went through.
Olabode Β· 3 May 2025
Agent replied Β· 24 March 2026
Hello Olabode,
Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulties you faced and the impact it has had on you and your family. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution.
Best regards,
Lucy, Customer Relations Team
β
β
β
β
β
4/5
GoogleVery satisfied with blundells for helping me find a property and organizing everything to help me move in quickly. Property was as described and the virtual viewing was really helpful. Happy with the property and especially with the location its at. All the employees were very helpful and Liam particularly was very supportive with organizing the paperwork, responded quickly and helped sort out any problems that arose quickly.
Elio Β· 24 July 2023
Agent replied Β· 25 July 2023
Thank you for taking the time to leave us this tremendous review. Kind regards, Lucy, Customer Relations
β
β
β
β
β
5/5
GoogleI just rented an apartment with Blundells and I am satisfied with my guts for doing so, I want to really thank Liam Murphy-Bigley for his thorough help and assistance in the whole process.
Prescious Β· 24 March 2025
Agent replied Β· 24 March 2026
Thanks for the excellent 5* review Prescious Ijeoma! Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleGreat customer service! Liam Murphy-Bigley was my direct contact who helped set everything up prior to arriving at our rented flat. Fantastic team and would highly recommend using them as a letting agency.
James Β· 24 March 2025
Agent replied Β· 24 October 2024
Thanks James for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleHad a brilliant experience with Blundells so far, Lydia is a credit to the business and has been fantastic with getting back to me on any queries in a timely manner. Would recommend!
Harry Β· 24 March 2025
Agent replied Β· 24 March 2026
Itβs really lovely to read another 5* review and recommendation Harry. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
β
β
β
β
β
5/5
GoogleI recently had the pleasure of dealing with Millie during my property search, and she was absolutely fantastic from start to finish. As a lettings negotiator, she was not only professional and efficient, but also incredibly friendly and approachable. She responded quickly to any queries I had, was patient throughout the entire process, and always made time to help. It really made a difference to feel supported and understood, especially during what can be a stressful time.
Ell Β· 9 May 2025
Agent replied Β· 24 March 2026
Thank you for your glowing 5* review Ell. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
β
β
β
β
β
1/5
GoogleI donβt recommend at all!! Unprofessional, after viewing the room I got a call to pay 99Β£ deposit, on the website it says 0 deposit! And after paying the 99Β£ I got a email for another deposit of 5 weeks , I refused to pay as itβs not what I agreed for , I asked for my 99Β£ deposit and they refused to give me a refund.
As a professional agency first a email about the next steps and all the payment should be sent before asking for any money so everything would be clear.
Big Shame!
Mickeal Β· 24 March 2025
Agent replied Β· 24 March 2026
Hello Mickeal,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the confusion regarding the deposit. Please contact us at review@countrywide.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
β
β
β
β
β
5/5
GoogleI am a landlord, and the professionalism from Sienna is outstanding. Quick and responsive. Would recommend to anyone.
Ali Β· 24 August 2025
Agent replied Β· 24 March 2026
Hello Ali,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Sienna's professionalism and responsiveness have made such a positive impression. Your recommendation means a lot to us.
Best regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.