Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy name is Paul Alexander
My name is Paul Alexander, I was pleased to be shown a property by Natalie in Ramsgate. She was truely professional in her approach, very knowledgeable and had a very pleasant disposition.A pleasure to do buisiness.
Paul · 13 September 2024
Agent replied · 23 November 2024
Morning Paul,Thank you for taking the time to leave a review. We're delighted to hear that Natalie provided such a professional and pleasant experience during your property viewing in Ramsgate. Best regards, Wards of Kent
★★★★★ 5/5
TrustpilotSebastian at Ward Lettings in Rochester…
Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny
Customer · 2 April 2022
★★★★★ 5/5
TrustpilotVery quick sale
Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.
Amanda · 15 March 2026
★★★★★ 5/5
TrustpilotExceptional service experienced by the…
Exceptional service experienced by the whole team, but most recently Mim, who has dealt with my requests and queries promptly and professionally. She has made me feel like a priority by being attentive and understanding.
Ike · 20 October 2025
★★★★★ 4/5
TrustpilotMarc at Wards Management helped me a…
Marc at Wards Management helped me a lot with a property I just moved out from. Had a leak for months and Marc so reassuring the whole time and kept me up to date with any updates on the situation. Thank you Marc 😊
Chels · 27 February 2023
★★★★★ 5/5
TrustpilotFound a perfect rental house
Found a perfect rental house, dealt with George and the whole process was made so easy…very professional service. Would highly recommend Wards 👍
Gary · 23 October 2021
Agent replied · 23 November 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotFirst time buyers
We have purchased our first house through Wards. They helped us a lot with the whole buying process which is not easy at all for first time buyers. Maria Meddings, the Sales Progressor has beed the most patient person, always happy to answer to my 100000 question. Thank you for everything!
Marius · 2 November 2023
Agent replied · 23 November 2024
Hi Marius,Thank you for leaving a review! It's great to here how positive your experience with our agents has been and how they've helped you throughout the process as first time buyers.Best wishes,Wards.
★★★★★ 5/5
TrustpilotGreat Team member
Lewis Offen took the time to get to know what we were looking for. This was clear from the properties he showed us. He didn't overdo the sales patter and gave us the space to view the place. He was informative and didn't bluff if he didn't know the answer, but found out and got back to us. Thank you so much.
TC · 12 December 2022
Agent replied · 23 November 2024
Hello TC Murtagh, Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
GoogleCan't speak more highly of the West Kingsdown branch. Fantastic service and help from both Dan and David with my Dad's purchase of a park home. Both were very knowledgeable and always happy to help with any questions. Huge thank you to both!
Jade · 23 March 2023
★★★★★ 5/5
TrustpilotI would like to thank all the agents…
I would like to thank all the agents involved in my long stressful sale and purchase. Graham, Jayden, grace, Maria and everyone I have not mentioned gave an excellent service, very professional, caring, and helpful. They are an amazing team. Thankyou
Westerhof · 30 May 2024
Agent replied · 23 November 2024
Hi,Thanks for your review, we're glad we could help make the process a little less stressful for you.We'll pass your comments about the excellent service received on to Graham, Jayden, Grace, Maria and the rest of the team.Kind regards,Wards of Kent
★★★★★ 1/5
TrustpilotBad experience with Barnehurst branch
Placed an offer on a house 1 year ago, rushed by the agent to do so cause owner needed to move out asap. 1 year later still waiting for updates, have been chasing the Sales agent and the branch manager and they keep avoiding my emails. When I finally can get a reply they ignore my requests and just state they don't have updates. Non existent customer service
Virginia · 26 March 2022
Agent replied · 23 November 2024
Good afternoon Virginia, sorry to hear of your frustrations. I hope since we have spoken to Branch Manager has been in touch to help you resolve matters.I wish you all the best,Kind regardsDavid HayesBranch Development Director
★★★★★ 5/5
TrustpilotIt was a great experience with Wards of…
It was a great experience with Wards of Gillingham from start to finish. Kim especially kept things moving and always on hand to answer questions and keep me updated on the progress. I've not doubts about using them again in future.
Colin · 24 May 2024
Agent replied · 23 November 2024
Hi Colin, Thanks for your review. We're delighted to hear that you had a great experience with our Gillingham branch, particularly with Kim. We look forward to helping you again in the future. Best wishes, Wards of Kent
★★★★★ 5/5
TrustpilotVery efficient service from David
Very efficient service from David Odunlami. Found me lovely tenants in no time at all, and arranged Electricians that came out at short notice. Also, I love the dog themed branding as I’m a canine inclusive independent housing provider!🐾
DUNCAN · 26 June 2024
Agent replied · 23 November 2024
Hello Duncan,Thanks for leaving us such a lovely review, we really appreciate it.Best wishes, Wards of Ashford Estate Agents
★★★★★ 5/5
TrustpilotI highly recommend the letting agency…
I highly recommend the letting agency Wards in Rochester. Especially Tessa Daniels. She does a great job , kind, responsible, polite, quickly answers all questions. most helpful agent I have had the pleasure of dealing with. thanks a lot for all your help. 😊
Irina · 29 January 2023
★★★★★ 4/5
TrustpilotGreat service
My experience with Wards was great, thanks to Robert Sayers for his time, the coordination and the support from him is appreciated
Kavitha · 1 November 2021
Agent replied · 23 November 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotI recommend Wards of Ramsgate
I recommend Wards of Ramsgate - they have done a tremendous job of renting my apartment - especially David Odunlami the Lettings Manager who was very professional throughout - and informative. I felt confident with his services and made it a stress free service!
Consumer · 25 January 2023
★★★★★ 5/5
TrustpilotKim and the rest of the team at wards…
Kim and the rest of the team at wards done a great job on selling my property for me, even though it wasn’t all smooth sailing, they were very supportive and professional through out the sale, so big thanks to Kim and the team.
Peter · 9 January 2023
★★★★★ 5/5
TrustpilotBuying your first property with wards
Wards have helped us every step of the way when buying our first property, they’ve been so kind and supportive and always a call away for any help or advice.
Jessica · 22 November 2025
★★★★★ 5/5
TrustpilotOnly 4 days from view to home.
Worked with Hannah in the Ramsgate branch. She worked with me tirelessly every day, over the phone and email to get everything done smoothly and fast.Thank you guys so much for all your time and effort! This is me and my partners first home and we love it!
Vekza · 29 July 2022
★★★★★ 5/5
TrustpilotJess Williams - Wards
We have just moved into a new build, and Jess was so helpful through out the whole process, always on the other end of the phone and Keeping us up to date with everything. Made the journey of buying a new home not as stressful and couldn’t thank her enough!
Poppy · 29 April 2022
★★★★★ 5/5
TrustpilotI am impressed with the way she deals with all the questions professionally.
I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.
Abdulmohamed · 19 November 2025
★★★★★ 5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
Dee · 13 March 2026
★★★★★ 2/5
TrustpilotExasperated Landlord
I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.
Pete · 4 December 2023
★★★★★ 1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory · 31 August 2022
Agent replied · 23 November 2024
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
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