Andrews Estate Agents reviews in Sevenoaks

★★★★★ 1/5

Trustpilot

Avoid if you appreciate customer service

As a tenant this company is so bad. Patronising communication that makes their tenants feel inferior. The property is inspected once every three months but issues are never resolved, and you get locked into 12 month fixed tenancies so they can charge you ever year to re-sign up. I had a leaking window that was letting water in, it took over a week to even get a response. Another week to get someone to visit, and then I had to chase up progress another week later to find out the outcome of the visit. So bad.I had to complain to the branch manager just to get things moving. Who then made a point of sending me a passive aggressive email. It’s worth adding she did nothing to speed up any resolution. So my leak is on-going. At the end of your agreement they also charge you eighty odd quid to complete it. Absolutely criminal experience. Worst letting agent I’ve ever dealt with.

Alex · 9 November 2019

★★★★★ 5/5

Trustpilot

Professional and honest estate agent

Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.

Amenu · 11 July 2023

★★★★★ 5/5

Trustpilot

5 stars

Reece was extremely helpful and accommodating in finding my first property.

Olly · 12 May 2023

★★★★★ 5/5

Trustpilot

It was a really good experience

It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.

Nisa · 4 September 2022

★★★★★ 5/5

Google

The best estate agents out there. They really go the extra mile & Zena is superb. We are really grateful for the way Andrews managed my last 2 house purchases.

Helen · 18 June 2020

★★★★★ 1/5

Trustpilot

Worst customer service I have ever experienced. Rude, nasty, vile.

I rented a property out on a Let only basis through Andrews that I had to abandon 5 months into the tenancy as it was infested with vermin, had a broken boiler, was riddled with mould, damp, dodgy wiring with loose connections throught, blocked drains and more. Was shown round in the dark because they were too cheap to put £1 on the electric meter so couldn't see any of the problems, including the pizza menus taped to the side of the toilet (seriously), the agent gave me lots of wrong information about the place and they insisted I needed a guarantor as my job was a contract. This cost £150 on top of the £300 in agency fees.Upon leaving the property I rang to complain that they had not carried out basic safety checks or done due dilligence on the landlord and spent half an hour arguing with an utterly vile woman who accused me of not knowing what I was talking about, insisted that none of this was their responsibility, that they had done everything that was legally required of them and that she "was not going to spend any more time on this childish conversation" She lied over and over again, claiming that the rat wasn't there when I moved in (according to the landlord there had been several issues with rodents previously), said that they wouldn't ask a potential landlord if there had ever been rats in the property (again, seriously) and when I asked what exactly were the safety checks they had carried out was told "I'm not going to regurgitate them to you."I have never experienced such abysmal customer service in my life and hope to never again. The woman was so rude, contemptuous and nasty that I was shaking at the end of the phone call after giving up in frustration and despair. Utterly despicable company staffed with incompetent, lying crooks who deserve to have their offices shut down and boarded up.

James · 19 September 2019

★★★★★ 5/5

Trustpilot

They’re lovely staff

Soma · 3 October 2024

★★★★★ 1/5

Trustpilot

As a landlord I would not recommend…

As a landlord I would not recommend this letting agent. They have a competitive percentage, but you do not much in return other than poorly worded. On numerous occasions we had to chase the letting agent to get tasks completed. Things would be completed without our knowledge. On numerous occasions they undertook inspections and charged us when we had not asked for this and it took numerous emails to ensure we were refunded. I believe they employ such "mistake" tactics on purpose to exploit landlords who do not check what they are being charged for. I wouldn't be surprised if they do this to tenants as well. They also charge a large amount for renewing contracts and explain that it is part of the lawyer fees required to ensure our protection. They also tried to charge for marketing fees when it was the previous tenants simply renewing the contract to stay another year. Again this was put down to some miscommunication between the departments....They will undertake actions and then patronise you when it seems like this is not what you wanted to happen; saying it was in the terms of business or sorry this is what we always do. I could write more and more of the annoying and incompetent things they have done, but I think you can see my frustrations! I cannot recommend highly enough not using this company, but maybe they are best of a bad bunch!

Gordon · 3 September 2019

★★★★★ 5/5

Trustpilot

Very pleased with result of our house sale through Andrews.

Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.

David · 22 February 2023

★★★★★ 5/5

Trustpilot

Excellent service

A wonderful service from the service sales man , listens and explains very well

Denford · 11 March 2024

★★★★★ 1/5

Trustpilot

Extremely poor agents with a voracious…

Extremely poor agents with a voracious and insatiable appetite for extracting every possible penny from their unfortunate tenants. Their website, comically, makes boasts about their ethical credentials, but the reality is very different. Repeated requests for the return of the part of our deposit held in excess of the new government maximum were roundly ignored, until eventually after much persistence a brief and high-handed note was received stating they were not legally obliged to do so. Not legally obliged no, but morally and honourably obliged surely.They've had more than 10 years of unearned interest from our deposit and you'd think that'd be sufficient for them. But instead they rely on the absolute letter of the law to squeeze their poor tenants as hard as they possibly can.A shameful and immoral company. Avoid if you possibly can.

Antonio · 9 June 2019

★★★★★ 1/5

Trustpilot

Avoid using Andrews Estate agents

Avoid using Andrews Estate agents. Bad service for the buyer with wrong information given. I was told that there was no on going chain when buying a house, only to be told later there was. I would not have got involved in the first place had I not been deceived by them. It also took them a week to tell me if the property was freehold or leasehold. I contacted them every day to get an answer.

Irate · 29 July 2020

★★★★★ 5/5

Trustpilot

Isaac is extremely friendly

Isaac is extremely friendly, helpful, approachable and patient. These qualities are essential in customer service and beneficial for Andrews reputation.

Luisa · 28 April 2022

★★★★★ 5/5

Trustpilot

Great service

Great service, fast and efficient through the process.

Sean · 27 June 2024

★★★★★ 5/5

Trustpilot

Jane was fantastic throughout

Jane was fantastic throughout, thank you so much for your help and support

Carrie-Anne · 1 February 2023

★★★★★ 5/5

Trustpilot

Experience was great

Steve is great. He explained in details every aspect of the property that we viewed.

Santy · 16 November 2022

★★★★★ 5/5

Trustpilot

The customer relation is wonderful and…

The customer relation is wonderful and welcoming. Prompt and timely response.

Toviho · 29 April 2024

★★★★★ 5/5

Trustpilot

I am so happy with Andrews team…

I am so happy with Andrews team support, especially Ed, Ellen and Maria.When one of the landlord was cancelled my offer just before signing the agreement, Ed had given me a word that I will give you a preference for next property soon. He did it as per his words.I am so much thankful to Ed and his team.Much appreciated Ed for your kind support. Thank you again.

Velayutham · 9 April 2022

★★★★★ 5/5

Trustpilot

Nancy was very helpful in securing the…

Nancy was very helpful in securing the property for us. She is attentive and provided excellent service. Happy to recommend.

Kim · 5 April 2022

★★★★★ 5/5

Trustpilot

Shannon was very helpful when we were…

Shannon was very helpful when we were having trouble with goodlord

Tom · 29 March 2023

★★★★★ 5/5

Trustpilot

Andrews made this process easy from start to finish

Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.

Madeline · 23 June 2023

★★★★★ 1/5

Trustpilot

No one answers... Andrews, are you there????

I've called and emailed countless times to enquire about different properties to view and even booked a viewing online. So far ive never had a phone pick up or 1 email responded to. I know things move fast so have called them immediately after receiving a rightmove alert and nothing. Very strange not to even get an 'its gone' message back. Ive not dealt with any other agent this bad. Very strange set up.

Popsicle · 1 March 2021

★★★★★ 5/5

Trustpilot

Excellent

I am a first time buyer and was quite anxious and unsure about the process but Emma Mussert from the Bear Flat branch was incredibly helpful. She was always really quick to respond to any calls or emails and explain everything, and helped the purchase to go smoothly. I am really grateful for all the assistance.

Anna · 20 June 2023

★★★★★ 1/5

Trustpilot

They are absolutely disgraceful and rude

They are absolutely disgraceful and rude. As soon as you get to sign a contract with them they wont care about you.We have a broken shower for 4 months, and we are unable to shower at home and have no bath. They keep dragging the repairs and keep promising unrealistic dates. It's been like that for 4 months and nothing has been done.Whenever I call in to complain, their admins are very rude and disrespectful, and speak to you with absolute disrespect/show no interest to help you.

Borat · 22 November 2018