Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI cannot recommend Russell Clarke highly enough
I cannot recommend Russell Clark? Mortgage and Protection Adviser highly enough. I have used him several times over the last 5 years and on several of these occasions, the house purchases and the associated lending have been highly complex. Russell is so responsive and goes out of his way in order to help resolve issues and obtain what was needed in terms of mortgage and protection. I wouldn't go to anyone else and I cannot thank him enough.
Michelle · 7 July 2023
★★★★★ 5/5
TrustpilotGreat agent
Jasmine Gyde is very professional and kind.She was alwais punctual and helpful to all our, many, questions.I called even during her lunch breack but she was laways calling me back in few minutes with a smiling tone voice.
Raffaele · 16 January 2024
Agent replied · 12 June 2024
Hi Raffaele, thank you for the review, brilliant to see that Jasmine has been on hand to help you out through your search, even on her lunch! We know she will appreciate the feedback, thanks again, Rhys.
★★★★★ 5/5
TrustpilotExcellent service from Sameer & Mikesh
Sameer and Mikesh helped to find our dream flat to rent. They are responsive, friendly and true progrssionals. Everything went smoothly from the booking the viewing of the property until getting the keys. Couldn’t recommend them highly enough.
Berna · 15 January 2024
Agent replied · 12 June 2024
Hi Berna, what a brilliant review! We love seeing feedback like this, to know we helped you find your dream home is amazing and the fact that the team in Morden delivered such a great experience for you is brilliant too!We hope you are all settled in your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotDrew was extremely informative when…
Drew was extremely informative when helping me understand all the litigation and how to process works as I found t moving house to be quite overwhelming. I also like how the team call exactly when they say they will call and don’t forget as I have experienced this quite a lot with other estate agents. I was always kept up to date with any updates and felt so comfortable during one of the most stressful times in my life. I can not thank Drew and the team enough for all their hard work and support.Kind regards Samuel
Samuel · 28 April 2023
★★★★★ 5/5
TrustpilotAmazing!
I have worked with Marta Brzek, Mike Morris, Ella Light and Sam Harhat to help them with recruitment.We have helped them to find 3 candidates who are joining them and are all very happy to have been successful. The feedback from the candidates is this is a great company to work for, with a caring team who were very polite and courteous throughout the interviewing process. As the recruiter, I felt it was straight forward to get hold of all of the recruiting team, and they have always been proactive to get candidates booked in. From my experience and my candidate's experiences with Andrews Mortgage Services, I would definitely recommend them.
Dylan · 20 April 2023
★★★★★ 5/5
TrustpilotI have been dealing with Sumita Jolly
I have been dealing with Sumita Jolly, Senior Negotiator at the Kingsbury for many years now. I always found her helpful and approachable and dealt with any questions I had efficiently. Thank you Sumita. Keep up the good work.
Patrick · 13 December 2023
Agent replied · 12 June 2024
Hi Patrick, thank you for your five star review. Fantastic to hear Sumita has been helpful to yourself and answered any questions you had! Thank you for your kind words and all the best, Laura.
★★★★★ 5/5
TrustpilotThank you Emily
Emily has been a star, she responded promptly at every email.She have shown a good knowledge about her work and open to answer any question.
Vittoria · 7 September 2024
Agent replied · 27 October 2024
Hi, Vittoria. Thank you for your kind words about Emily, we really appreciate your feedback.
★★★★★ 5/5
TrustpilotSale of our home.
From assessment to completion the service from Andrews has been first class. Team kept us informed at every stage and ensured that we knew what was happening for us to be able to make informed decisions. A special thank you to two members of staff, Emily for her initial contact and guidance and Sophia for cheerful manner and support throughout the process. The company should be proud to have them on their team. Obviously a well led team.
Mike · 11 June 2024
Agent replied · 16 June 2024
Hi Mike, firstly congratulations on the sale of your home. Secondly, it's fantastic to see the great experience you've had from the team each step of the way. We really appreciate your feedback and know the team will too. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcelent!!!
Shoneil at Andrews, is an outstanding letting agent who truly goes above and beyond for her clients. She takes a personalised approach to every client, ensuring that she fully understands their needs and requirements before providing expert advice.She is always available to answer any questions or concerns that her clients may have, and her responses are always prompt, courteous, and professional.Throughout the rental process, Shoneil has been a true asset to us. She has provided us with an excellent service. Her ongoing support and guidance have been invaluable, and we are extremely happy with her service level.Overall, we highly recommend Shoneil to anyone looking for a reliable and trustworthy letting agent who is truly committed to excellence.Maria and Gustavo
Vallita · 10 April 2023
★★★★★ 5/5
TrustpilotGreat responsiveness, help, and professionalism from Anisa
Anisa at Andrews has been a great help throughout the process of setting up my tenancy as I moved to start a new job. Despite a few hiccups in viewings (through no fault of her own) she was accommodating and polite, and managed to sort things out. Throughout the admin and paperwork process her communication was quick, clear and she provided good advice to keep things going as smooth as possible. I’m delighted with the service I’ve received, and would be glad to use Andrews in the future.
Grant · 30 April 2024
Agent replied · 12 June 2024
Hi Grant, thank you for taking the time to write a lovely five star review. Amazing to hear Anisa has been a massive help with setting up your tenancy and she was able to provide excellent support and communication throughout the journey. I am so glad to hear you are delighted with the service and we look forward to helping you again in the future if you need us! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotThanks Sarah
Andrews always provided great servuce and quick responce to my emails and requests. A special thanks to Sarah who is always ready and available to assist
Lou · 13 August 2024
Agent replied · 24 August 2024
Thank you, Lou! We're thrilled to hear about your positive experience with our service. Sarah will be delighted to know she made a difference. We appreciate your kind words!
★★★★★ 5/5
TrustpilotPleasant experience
My recent experience particularly with Sarah was splendid and has always been.She's always willing to help with a listening ear.
Mr · 13 November 2024
Agent replied · 22 November 2024
Thank you, Mr. Pedro! We're thrilled to hear about your positive experience with Sarah. Your kind words mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotFamily move...
We recently dealt with Zena and the team at Andrews in the Sevenoaks Branch who helped us relocate our family to Sevenoaks. The team were professional, polite and most importantly open and honest with us at all times where some other estate agents were not. This move involved a complicated chain which caused us some concern at times although Zena was always there to reassure us and provide the comfort we required. We would highly recommend Andrews in Sevenoaks. Thank you once again Zena!!!Best Wishes The Stacey Family
Mr · 11 March 2023
★★★★★ 5/5
TrustpilotFirst time buyers
We were first time buyers and we worked with Ida. She really put us at ease, got back quickly to us with any questions we had and was professional throughout. She made the whole process a lot less nerve racking!
Sian · 20 October 2023
Agent replied · 12 June 2024
Hi Sian, we know buying a property can be a stressful and anxious time, none more so than when looking to buy your first property. It's brilliant to see Ida was on hand to guide you through the process. Thank you so much for the five star review, Rhys.
★★★★★ 1/5
TrustpilotIgnored our calls & let us down!
I have been working really hard trying to find a property ro rent for my son & daughter. After finding a 2 bedroom home via Andrews I gave them a call.Spent time talking to the agent & being registered. Was informed on Monday 8th April we could view the property in question on Thursday 11th April at 11:30, however they would have to confirm with the landlord & would send a txt & email as soon it was booked in.My son booked the morning off work to prepare for the viewing. However we never received a txt or email, I then called Andrews twice on Wednesday 10th twice (morning & afternoon), both times getting an answer phone asking me to leave my name, number & reason for calling & someone would call me back. NOT at anytime did we receive a call back or an email, txt for the viewing. Andrews have completely let us down. How disrespectful & unprofessional Andrews have been to us. We have been treated terrible!
Guy · 11 April 2024
Agent replied · 12 June 2024
Hi Guy, thank you for taking the time to write some feedback, sorry that you felt the need to leave us a one star review. We taking all reviews seriously and are always wanting to know how we could improve your experience.Would you mind sending some further information to myself, Rhys, at RMessenger@AndrewsOnline.co.uk to enable us to take a further look into your dealings with us. Many thanks, Rhys.
★★★★★ 5/5
TrustpilotRenting since 2022 from Andrew’s
Renting since 2022 from Andrew’s, they’ve handled every issue I’ve had with the property professionally and rapidly as possible. Interaction with staff Janine is kind and shows how much they are concerned of you. Thank you
Akua · 17 January 2024
Agent replied · 12 June 2024
Hi Akua, thank you for taking the time to leave us a 5 star review. We really appreciate the feedback and know that Janine will be really pleased to see your review. Thanks, Rhys
★★★★★ 5/5
TrustpilotFirst time buyer, Mortgage
My husband and I approached Mukul Mehta Mortgage and Protection Advisor at Kingsbury Office to help as with our first mortgage .We didn't have much experience in property financing also mortgages .Mukul was really good at explaining how the things works also provide really good information and made the process easy to understand .Everything flow smooth and rapid. He answered the telephone also emails every time we contacted him giving as the updates. He helped as to the end of process with loads of professionalism and good advise .We highly recommended him for anyone who need good professional and serious Broker .Dorina & Sami
Daniela · 2 March 2023
★★★★★ 5/5
TrustpilotAmazing service from the Maria and…
Amazing service from the Maria and team, Iam really appreciating it because I have been to other estate agents , wonderful work with good quality service - well done Andrews Letting Team
Denford · 8 April 2024
Agent replied · 12 June 2024
Hi Denford .Thank you for taking the time to leave us a five star review. We know that Maria and the team will really appreciate seeing your kind feedback, thanks again, Lisa.
★★★★★ 5/5
TrustpilotVisited the branch on North Street…
Visited the branch on North Street today, spoke to Matt who was very friendly and helped us register our details in the search for our new house.
Victoria · 6 July 2024
Agent replied · 24 August 2024
Hi Victoria, thank you for taking the time to review your experience with us. We are so pleased to see it was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotThe Best Experience!
As a First Time Buyer the whole process seems endless, stressful and demanding.Mukul Mehta is the best professional that I have worked with and you would ever want to have as a financial advisor. He goes above and beyond for his clients from finding you the best suited products and quotes to genuine care and making sure everything goes smoothly and as planned. He is a highly professional, knowledgeable, efficient, quick and absolute amazing communicator; he will keep you updated at every step of the process which will give you the reassurance you need that things are taken care of. I really can’t recommend him enough and the whole team in the Andrews Kingsbury branch.
AC · 19 February 2023
★★★★★ 5/5
TrustpilotAppreciation of a good service
It started with the servicing of the yearly gas installations. I then reported two other problems to Andrews through Jenine Derbyshire I was amazed how she quickly and efficiently responded to my request. Within two days of reporting an engineer was sent to sort out the problems. I have lived in this house since 2005, I have many occasions waited for over a week to receive a service after reporting, I am glad for this efficient response, shows care for the client, this is professionalism at its best , thanks, Janine . I would also would like to appreciate the mannerisms and professionalism of the engineer from New Heating Ltd ,has been a delight to work with.
Benjamin · 27 March 2024
Agent replied · 12 June 2024
Hi Benjamin, thank you for taking the time to share your experience, we are so pleased to see it was such a positive one. Great to see you've built a strong relationship with Janine having lived in your home for a number of years. We love seeing that we were able to sort any issues for you promptly and that you recognise the level of care Janine has for our tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFriendly and knowledgeable.
Shannon Bird was ready and waiting at the property. She was friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access. Many thanks.
Penelope · 11 December 2023
Agent replied · 12 June 2024
Hi Penelope, we really appreciate the feedback and you taking the time to leave a review. Brilliant to see that Shannon was on time, ready to go and show you around whilst giving you all the information you needed too. Thanks, Rhys
★★★★★ 5/5
TrustpilotSupportive ptofessionalism
From start to finish Sophia Robinson trainee sales consultant for Andrews has been brilliant on updating on how the sale of my late fathers flat was progressing through emails and phone calls. This really put my mind at rest and I felt that my concerns and questions were valued and acted on straight away. Totally professional. Sophia updated me at the end of each week and also quickly and promptly during enquiry - time. Her manner was professional, kind and understanding throughout. Thank you. When I sell my own home, I will certainly be back.
Lynette · 26 March 2024
Agent replied · 12 June 2024
Hi Lynette, was a lovely review for Sophia in the Andrews Bath team. Fantastic to see that Sophia was on hand to help you through each step of the way in what I'm sure could have been a difficult time. We are really pleased to see her hard work and active communication was recognised, she will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAll the staffs are helpful
All the staffs are helpful throughout the renting process, especially Samantha who always response promptly.The process was smooth and efficient, which we are really grateful as we urgently need to rent a property.
Dic · 6 March 2024
Agent replied · 12 June 2024
Hi Dic, thank you so much for taking the time to leave us a five star review. Fantastic to see that Samantha and the team have been able to provide you with an excellent service throughout your dealings with us. Thanks, Rhys
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