Trusted Agent profile · Selby, North Yorkshire
Verified
★★★★★
114 reviews across 2 platforms
1 New St, Selby, North Yorkshire, YO8 4PT
Part of Preston Baker, see every office.
Preston Baker's office in Selby, North Yorkshire, at 1 New St, is rated 4.6 out of 5 across 114 reviews on two platforms, including 113 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Award-winning estate and letting agents in Selby - the fastest growing independent estate agency in West and North Yorkshire. Judged as the Best Small Agency in the UK 2013 and Best Small Northern Lettings Agency in the UK for 2014 by the Sunday Times. Call us for a free sales or lettings valuation today. Property for sale and houses for rent in Selby and surrounding areas.
Every review we hold for the Selby office, from every platform, shown as written. First names only.
5/5
GoogleAlways pleasant to speak to the employees at Preston Baker, especially Zoe! Very professional and always quick to reply. Thanks again to the team!PositiveResponsiveness, Professionalism
Thank you so much Chris. Kind regards, Team PB
5/5
GoogleI cannot speak highly enough of Louise, she was fantastic from start to finish. I would not hesitate to recommend her. Thank you Louise x
Hi Emma. Louise will be delighted with your lovely review. Thank you so much for sharing. Kind regards, Team, PB
5/5
GoogleGreat company to deal with! Always professional, quick to respond and friendly! Charlotte Nicholson is a credit to your company! Thank you!PositiveResponsiveness, Professionalism
Hi Sadie. Thank you for your lovely review. Kind regards, Team PB
1/5
GoogleWhat a load of rubbish no back up for tenants, don't go there if you want your deposit back, still quite a lot of unresolved issues would not recommend anyway perhaps you should be more aware of your clients hygiene standards and their records of mistreating good tenants, that money that you so casually dismiss was from our pensions but to quote you "what can I say". Your clients reputation preceded him in the village
Update: Hello Elizabeth, I’ve spoken to your tenancy administrator and would like to address some of the misconceptions here. I appreciate your unhappiness with how things have turned out. It’s not appropriate to put too many details about this case in a public forum, but I would like to state some facts. Prior to writing your review you had already been offered 80% of your deposit back, so to indicate that you’re not getting your deposit back is misleading. The landlord had requested that some of your deposit be held back to pay the necessary costs in bringing the property back to the condition it was in when you first began renting. You are not being charged the full costs of these works, you are being charged 75%. The total held back from the Landlord would have been much higher had we not worked with the landlord on your behalf to reduce his initial claim of restoration works to something reasonable and appropriate. You dispute the amount, as is your right. That’s why we hold deposits in a Deposit Protection Scheme, and it is why the DPS act as an independent adjudicator to these claims. You are in the process of disputing this issue through DPS, and you must pass all grievances and evidence to them in order that they can decide the next course of action. I wish you the best of luck in finding a resolution to your satisfaction. However, I believe your one star review of us does not represent the level of work and commitment we have carried out on your behalf. Original Reply: Hello Elizabeth. Thank you for the review. I'll be looking into this situation for you once the bank holiday is over and I can speak to the member of staff responsible for your tenancy. What I can say at this stage is that it is the Landlord who has withheld your deposit, not us. We try to act in the best interests of the tenant and the landlord in all cases, and it's not always easy to strike a balance that both parties are satisfied with. I'll update this further next week once I can get to the bottom of what has happened.
5/5
GoogleDidn't buy through Preston baker but John tried his best to find me the house of my dreams... would deffinatley recommend Preston baker to try and find you your next home!
Hi Liam, Thank you for posting your review. We really hope we can help you next time. Kind regards, Team PB
5/5
GoogleGreat service as always well done team 🥰 especially Chloe 😁PositiveResponsiveness, Professionalism
Thank you so much for your lovely review Abigail. Kind regards, Team PB
5/5
GoogleLou and the team are fantastic.. very professional would recommend to anyone buying or selling.PositiveResponsiveness, Quality, Professionalism, Value
Great to hear - thanks Daniel. Kind regards, Team PB
5/5
GoogleMr J Cutting was very helpful when visted the store a couple of days go for some information . I highly recommend going to visting John .
Thank you Mike. We will pass your thanks onto John. Kind regards, Team PB
5/5
GoogleI dealt with a few people at the Selby branch but John was the most helpful and he sorted my problems when I came to him. Recommended!
Thank you Martin, that's great to hear. We will pass your thanks on to John. Kind regards, Team PB
5/5
GoogleVery impressed by Preston Baker and by Chloe throughout the process. The Property Launch was definitely worthwhile as it made the process of booking in and running viewings completely stress free for us. Original sale fell through and we …
5/5
GoogleAnna came round to value my house and although we’re not ready just yet, she made the full process delightful. She talked us through everything we needed to know and when it does come to getting on the market, I know who I will be calling!
Hi Caitlyn. Thank you very much for taking the time to share your review. We look forward to helping you with your sale when you are ready. Kind regards, Team PB
1/5
GoogleAbsolutely clueless. Wanted to view a property, am a serious buyer with finance ready, basically wouldn't let me view as they wanted to come and value our house and sell that for us - trying to hard sell us their service. …
Hi Shaun, I am sorry to hear of your dissatisfaction, this is not the service I would expect any of our clients to experience. Please be assured that this matter will be looked into. … More
5/5
GoogleFrom start to completion of our sale we were kept well informed by Chloe from the Selby office. We had a couple of hitches on the way but Chloe dealt with them very professionally. Her friendly manner made the process a great deal easier.PositiveProfessionalism
Thank you so much for your brilliant review Jeremy. Kind regards, Team PB
5/5
GoogleAnna Greaves came over and gave us an excellent valuation, she was very prepared for the meeting.
Hi Chis. Thank you for sharing a review of your valuation with Anna. We are delighted to hear how impressed you were. Kind regards, Team PB
5/5
GoogleThe best service in our area, very nice and helpful staff, I have dealt with other agencies and really none have such professional service..Guarantee of quality! Fantastic service, very nice and always willingly helpful staff, quality guaranteed!PositiveResponsiveness, Quality, Professionalism, Value
Hi Ernest. Thank you very much for your lovely bilingual review. Kind regards, Team PB
5/5
GoogleZoe, Chloe and Anna at Selby branch dealt with both my sale and onward purchase.They are all just great. Professional, hard working and dedicated to getting the job done. I can’t rate them high enough.
Thank you so much for your wonderful review Julie. We are really pleased we were able to help with your big move. Kind regards, Team PB
5/5
GoogleProfessional and efficient, we've been really impressed with Anna and her work ethic. Cannot praise her enough for how she has handled our house sale! Have already recommended Preston Baker to others looking to put their houses on the market.
Thank you so much Abigail. Kind regards, Team PB
5/5
GoogleWe used Preston Baker for our property purchase and we’re looked after by Zoe, she was incredibly professional, kept us consistently up to date and was very reassuring at this difficult time. 5 stars, well done ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Professionalism
Hi Jo. Thank you so much for taking the time to post your review. We really appreciate it and Zoe will be delighted with your lovely comments. With kind regards, Team PB
4/5
GoogleAlthough things seemed a little slow to start with our sale, things did pick up as time went on. Unfortunately we just missed the cut off for no/reduced stamp duty. …
Hi Anne. Many thanks for taking the time to share your review, we really appreciate it. Kind regards, Team PB
5/5
GoogleBought a property through Anna at preston Baker, she was very professional and efficient, always on time and very knowledgeable. The service overall was amazing and I would highly recommend Preston Baker to anyone selling or buying!
Thanks so much for sharing your lovely review Magdalena. Kind regards, Team PB
5/5
GoogleAmazing service at Preston Baker and I would definitely recommend them. Nothing was too much trouble for Chloe and she really went above and beyond to make sure everything went smoothly!PositiveResponsiveness, Professionalism
Hi Harriet. Thank you so much for taking the time to share your wonderful review. Kind regards, Team PB
4/5
GoogleSales personnel are well focussed and support you in a simple and knowledgable way.
Hi Ron. Many thanks for sharing your great review. Kind regards, Team PB
4/5
GoogleSales personnel are well focussed and support you in a simple and knowledgable way.
Hi Ron. Many thanks for sharing your great review. Kind regards, Team PB
4/5
GoogleHave bought a few shrubs from there recently, not cheap but usually good value and quality compared to a garden centre. Nice friendly, helpful staff. Well worth a visit.
Hi Maria, I think you have left a review for the wrong business. We are an Estate Agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's Selby office has 114 reviews across two platforms: 113 on Google, 1 on View Agents.
Preston Baker Selby is rated 4.6 out of 5 across all 114 reviews, and 4.6 out of 5 on Google from 113 reviews.
Preston Baker Selby, 1 New St, Selby, North Yorkshire, YO8 4PT.
