Trusted Agent profile · Selby, North Yorkshire
Verified
★★★★★
114 reviews across 2 platforms
1 New St, Selby, North Yorkshire, YO8 4PT
Part of Preston Baker, see every office.
Preston Baker's office in Selby, North Yorkshire, at 1 New St, is rated 4.6 out of 5 across 114 reviews on two platforms, including 113 Google reviews rated 4.6.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Award-winning estate and letting agents in Selby - the fastest growing independent estate agency in West and North Yorkshire. Judged as the Best Small Agency in the UK 2013 and Best Small Northern Lettings Agency in the UK for 2014 by the Sunday Times. Call us for a free sales or lettings valuation today. Property for sale and houses for rent in Selby and surrounding areas.
Every review we hold for the Selby office, from every platform, shown as written. First names only.
5/5
GoogleGave an Honest view of the property that we looked at.
Hi Brian, Thank you for taking the time to leave a review. We’re really pleased to hear that you appreciated the honest and straightforward approach during your property viewing. If we can help with anything further in your property search, please don’t hesitate to get in touch. Best regards, The Preston Baker Team
5/5
GoogleExtremely happy with excellent service particularly with Anna’s guidance and help throughout the process. Highly recommend! Zoe was exceptionally helpful with the sale progression. Thank you.
Thank you Nick for taking the time to share your fantastic review. Your lovely comments will mean the world to Anna and Zoe. Kind regards, Team PB
5/5
GooglePreston Baker have never let me down when it came to letting my property and always found me a tenant. It's always quite a nervous process especially whilst trying to find a tenant from overseas! the team has always responded to me in timely and professional manner and ultimately got the job done. Thanks to Holly Stonehouse and the team again!PositiveProfessionalism
Thank you for your great review Matt. Kind regards, Team PB
5/5
GoogleZoe Dixon helped facilitate the sale of my property recently and she is a real asset and credit to Preston Baker. Zoe is very professional and knowledgeable, customer focused and very personable whilst also delivering great customer service and she goes the extra mile to help and support where she can. First class and I highly recommend. Thank you ZoePositiveResponsiveness, Professionalism
Hi Helen. Thank you so much for your lovely review - it made Zoe's day. Kind regards, Team PB
5/5
GoogleWe dealt with Anna at the valuation and she left us feeling so confident that Preston Baker would sell our house for the right price and to the right buyer that we cancelled the other agents appointments! Anna and the team delivered exactly …
Hi Danielle. Thank you very much for taking the time to share your wonderful review. Ann will be delighted to read you kind comments. Kind regards, Team PB
5/5
GoogleWe sold our property through Preston Baker, the market is a little difficult at the moment but we achieved a sale nevertheless. Zoe was our agent and she was very quick to react to our queries and concerns.
Hi Nigel. Thank you so much for sharing your review. We were delighted to be able to help with your sale. Kind regards, Team PB
5/5
GoogleI have used Preston Baker three times now and every time they go above and beyond to help. Thankyou Chloe for keeping me in constant contact with updates and advice. You made the process stress free in these difficult times. Well done Chloe and thanks for EVERYTHING.PositiveResponsiveness, Quality, Professionalism, Value
Such a great review - thank you so much Julie. Kind regards, Team PB
5/5
GoogleWe recently moved into our dream home and Holly Stonehouse from Preston Baker, ensured, what can be a stressful experience was as trouble free allowing us to enjoy every step of the way. Holly is a true credit to Preston Baker and is extremely helpful and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Hi Tom. Thanks so much for your great review. Kind regards, Team PB
5/5
GoogleI have used Preston Baker three times now and every time they go above and beyond to help. Thankyou Chloe for keeping me in constant contact with updates and advice. You made the process stress free in these difficult times. Well done Chloe and thanks for EVERYTHING.
Thank you Julie for sharing your wonderful review. Chloe will be delighted with your comments. Kind regards, Team PB
5/5
GoogleAbsolutely top quality service form start to finish. Zoe made our move so much less stressful. Nothing was too much of an ask, she was always there to chase up solicitors and answer any questions we had. We will definitely be using Preston Baker for our own house sale.PositiveResponsiveness, Quality, Professionalism
Thank you so much for sharing your great review Becky. We look forward to helping you again soon. Kind regards, Team PB
5/5
GooglePreston Baker and in particular Zoe did an amazing job selling my home. Zoe couldn’t do enough to help, she was always courteous and friendly and helped the whole process go smoothly. I’d 100% recommend both Preston Baker and Zoe if you’re thinking of selling your home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your wonderful review Christopher. We are really pleased we were able to help with your sale. Kind regards, Team PB
1/5
GoogleTerrible customer service especially from head office. They don’t pass messages on, they laugh at you, have a ‘I don’t care’ attitude and always seems to be the customers fault because there is no notes on your file. We are serious buyers and have had to keep chasing them to confirm bookings and they won’t do weekends. Definitely wouldn’t recommend to buy or sell with them.
Thank you for your feedback. As a business Preston Baker takes great pride in delivering an excellent level of service to all of our customers and always welcomes customer feedback as a constructive learning experience. In this instance we have clearly fallen significantly short of expected standards specifically in terms of communication and I would apologise on behalf of the company for any inconvenience or distress caused. Additionally I would be happy to research the specific details of your experience to ensure we learn from your customer journey and make sure our approach is reviewed and, where appropriate, modified and retrained to the required standards. If you would kindly provide additional details to enable me to research further that would be most useful as the information provided "N Robert" does not match with any of our database records. My contact details are: mark.christopher@prestonbaker.co.uk
5/5
GoogleI highly recommend Preston Baker and especially Carola Parrino and Holly Stonehouse.They helped me a lot and kept me informed at all steps of my rent. So professionals and helpful as well. Next time you want to rent or anything else make sure you ask for Carola or Holly. Mirljan
Thank you Milian! Kind regards, Team PB
5/5
GoogleEfficient Professional Innovative Client Orientated We sold our home through Preston Baker and the Sales Team Zoe and Olivia were very efficient. Their efforts and the fabulous photographs produced by Andrew …
Hi Kenneth. Thank you very much for taking the time to share your wonderful review of our sales process. We are really pleased we were able to help with your sale and Laura, Zoe, Oliva and Andrew will be delighted to ready your lovely comments. Kind regards, Team PB
1/5
GoogleTerrible customer service especially from head office. They don’t pass messages on, they laugh at you, have a ‘I don’t care’ attitude and always seems to be the customers fault because there is no notes on your file. We are serious buyers and have had to keep chasing them to confirm bookings and they won’t do weekends. Definitely wouldn’t recommend to buy or sell with them.
Thank you for your feedback. As a business Preston Baker takes great pride in delivering an excellent level of service to all of our customers and always welcomes customer feedback as a constructive learning experience. In this instance we have clearly fallen significantly short of expected standards specifically in terms of communication and I would apologise on behalf of the company for any inconvenience or distress caused. Additionally I would be happy to research the specific details of your experience to ensure we learn from your customer journey and make sure our approach is reviewed and, where appropriate, modified and retrained to the required standards. If you would kindly provide additional details to enable me to research further that would be most useful as the information provided "N Robert" does not match with any of our database records. My contact details are: mark.christopher@prestonbaker.co.uk
5/5
GoogleHedley was helpful, understanding and explained well. Would highly recommend 😃 …
Hi Fiona. Many thanks for taking the time to share your review. Kind regards, Team PB
5/5
GoogleZoe has been fantastic. Friendly and professional, she has rung weekly to update us on our purchase, chasing anything outstanding and making things go as smoothly as possible in a stressful time.PositiveResponsiveness, Quality, Professionalism
Hi Han. Thanks so much for taking the time to share your review. We are so pleased to be able to help with your purchase. Kind regards, Team PB
5/5
GoogleThank Zoe for her support on our ongoing house purchase. Without her flexibility and helpfulness it is likely that we would have missed this opportunity. …
Thank you very much for sharing your lovely review. Zoe will be delighted to read your kind words. Kind regards, Team PB
5/5
GoogleMy first house sale and Chloe H who was my contact ,for most of the experience ,was fabulous. Always a pleasure to speak to. A busy lady who always had time for any questions etc in a professional, fun, manner.She kept me updated through out the successful process and always responded promptly to my messages.Olivia R was the excellent agent who initially contacted me to organise her visit to initiate the sales campaign. She was punctual ,smart ,professional . She had a lovely manner and guided me through the process for viewings etc and answered all my questions confidently. She continued communicating with me , keeping me up to speed all the way to viewing when she handed the reigns to Chloe. Both are a credit to a professional company as were all staff involved. Thanks P.BPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your brilliant review Andrew. Kind regards, Team PB
5/5
GoogleWent through Preston baker to sell my beloved first home and then to buy one. John his name is what a fantastic guy he customer service skiils where top notch I will defiantly be recommending Preston baker to all my friends and family! Cheers for the great experience
And cheers to you Danny for sharing your experience. We are really pleased we were able to help you. Kind regards, Team PB
5/5
GoogleStaff at Preston Baker worked very hard to sell my house for me, Zoe was very professional and always kept me updated. She also pushed to get my dale through in record tume during lock down.PositiveResponsiveness, Quality, Professionalism
Hi Nicki. Thank you so much for taking the time to post your review. We are really pleased we were able to help with your sale. Kind regards, Team PB
5/5
GoogleLouise was amazing she handled our sale and onward purchase fantastically through these uncertain times, she was always positive and professional. I would recommend her and the team at Selby to anyone that asks! x
Hi Allie. Thank so much for your fab review. Kind regards, Team PB
5/5
GoogleChloe Hollows from PrestonBaker dealt with our house sale efficiently and effectively from the day we arranged our sale through the Selby Office. The photographes were excellent and the Lauch Chloe managed, resulted in viewings that were booked up within minutes of the property being put onto the market and that subsequently provided us with 4 offers and the house SSTC in less than 4 working days. Throughout the following weeks to Completion Chloe worked tirelessly and kept us all informed, sometimes on a daily basis. We bought with PrestonBaker too and this just demonstrates how they genuinely look at the market and assist their clients. My family were Estate Agents for over 40 years so my recommendation does not come lightly.PositiveResponsiveness, Quality, Professionalism, Value
Hi Emma. Thank you so much for taking the time to share your wonderful review. We are so pleased we were able to help with your sale and your recommendation is greatly appreciated, thank you. Kind regards, Team PB
5/5
GoogleMy wife and I used Preston Baker Estate Agents to sell our home in 2020. We will use them again when we come to sell our current home due to the service we received. Outstanding attention to detail and customer service second to none in the Selby area.
Thanks so much for the fantastic review Nick. We look forward to working with you again in the future. Kind regards, Team PB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's Selby office has 114 reviews across two platforms: 113 on Google, 1 on View Agents.
Preston Baker Selby is rated 4.6 out of 5 across all 114 reviews, and 4.6 out of 5 on Google from 113 reviews.
Preston Baker Selby, 1 New St, Selby, North Yorkshire, YO8 4PT.
