Harron Homes Selby reviews

★★★★★ 5/5

Trustpilot

We had such a fantastic experience

We had such a fantastic experience, Jane was brilliant and guided us through the process with ease. She accommodated everything we wanted without us feeling we were any trouble. Couldn't have asked for a better experience buying a new home. Thank you!

Kully · 27 April 2023

★★★★★ 5/5

Trustpilot

Very helpful…

Julia Partington was very knowledgeable and helpful when we visited the show home. She really could not do enough to make us feel welcome and valued. She was patient and took the time to explain our options and answer our queries. We will pursue this further. Thank you.

Mrs · 10 September 2022

★★★★★ 1/5

Trustpilot

Issues with drains year after year at…

Issues with drains year after year at Sandlands Park. I moved into my property in December 2020 and almost immediately had issues with blocked drains - not drains on my property, but the main drains. As Severn Trent water had not yet adopted them, it was Harron Homes responsibility to resolve, but alas, they didn't want to know. After many emails to the CEO they eventually got the main drains cleared but sent a snotty letter to all residents saying they won't be clearing drains again. Harron Homes have decided to build an additional phase to the development, meaning that roads still aren't adopted by the council and drains still haven't been adopted by Severn Trent. They therefore remain the developers responsibility. All over Xmas and New Year we have been left (again) unable to shower, wash clothes or use water without fear of overflow as Harron Home has no out of hours provision that is willing to assist. After myself and 2 neighbours having Dynorod come out, we've each been told that the blockage is not on our property - it appears to be along the main drain. After relaying this to Harron Homes we've been toldn told to 'club together with affected neighbours' and pay for a drain company to clear the main drain. The main drain is Harrons responsibility. Harron have decided to make extra profit by further developing the site/adding new phases and it remains their responsibility to maintain the main drainage system. This is simply a 'cost of doing business' for them and I'm sure would have been considered in their financial analysis. Instead of taking responsibility, they push this back to residents every single time without thought or consideration for our wellbeing. I would avoid Harron Homes like the plague given the chance again. This is not good enough and they should maintain the services they are responsible for. If they had not pressed on with further development Severn Trent would have adopted the drains by now and they would have been out on Xmas Eve clearing the problem not leaving us to struggle over the festive period.

Nic · 31 December 2023

★★★★★ 5/5

Trustpilot

Thank you Caroline at the High Gables…

Thank you Caroline at the High Gables site in Pocklington. Very informative information and answers to my questions about the property and site.

Darren · 25 June 2024

★★★★★ 5/5

Trustpilot

Reserved - Simpson Park

We have just reserved plot 26 and we are thrilled. Karen has been amazing and so helpful. The development is lovely and we cannot be happier. We cannot wait to move in! Thank you Karen and Rachel!

Tarn · 27 August 2023

★★★★★ 1/5

Trustpilot

Purchasing Harron Holmes has become the…

Purchasing Harron Holmes has become the worst nightmare we had a leak 2 weeks back I kept calling customer service who are absolutely useless and told them about my situation and sent them photo it’s gone over 3 weeks for this now still not heard anything the leak as now got worse and speaking to one of the lady in customer made me aware we are now closed till 3rd January due to Christmas festive which mean it’s okay if you have the leak it can be looked at when the festive period is over. So when your buying the house things will look really good but after you move in no doubt you will run into problems. The customer service which I think the staff there that has been dealing with my stuff need to be sacked of not taking this serious. This is a serious detrimental situation of leak I was in and they chose to ignore it and by NOT pushing it further and taking this serious. When you have paid so much money for a house it’s NOT WORTH IT. IF YOUR CASE IS BEING DEALTH WITH JENNIFER LOVE IN CUSTOMER SERVICE TEAM THEN HAPPY DAYS BECAUSE YOU WILL HAVE NOTHING DONE AND JUST FALSE PROMISES and then after a while you will be told I’m not dealing with your plot someone else is and you never know why maybe to save their own back for not doing the JOB PROPERLY. They keep saying we are sorry about this and that’s all you hear from them. This is worse disgusting pathetic experience I’ve been through and worse nightmare. One of the things that I will also do is get in touch with the local paper, and get in touch with ombudsman team. To make sure people know this.I would love people to get in touch with me face to face and discuss this of NOT buying Harron Holmes.

Ghazala · 25 December 2023

★★★★★ 5/5

Trustpilot

Matt now at Thorpe Medows

Matt initially at Heritage Green, was incredibly informative and professional. Just bumped into him again at Thorpe Medows as we were measuring up the Windsor that Matt supported me with purchasing. Same professionalism and level of knowledge regarding a different stage of the purchase journey. Matt is a commodity to the service.

Jack · 18 February 2022

★★★★★ 5/5

Trustpilot

Hannah couldn't have been more helpful…

Hannah couldn't have been more helpful and friendly. We are looking at a plot at the Bilsthorpe development and she has gone above and beyond to give us all the information that we need. Thanks Hannah 👍

Steve · 20 August 2023

★★★★★ 5/5

Trustpilot

Oaklands Heath

I am buying a house at the Oaklands Heath development and I am so grateful for Jacquie’s help- especially being a first time buyer! Jacquie has been fantastic throughout our reservation and buying journey, she is really helpful and informative and is always happy to discuss any questions with us. Thank you very much!

Ciara · 15 October 2021

★★★★★ 5/5

Trustpilot

Hockley Croft

Stress free and easy purchase of our new home. Michelle and Jessica were extremely helpful and answered all our queries and requests efficiently. The house itself is built to a high standard and as with all new builds, there are snags and the site manager is very much on the case to getting these sorted - no issue seems too small.

Sam · 28 December 2019

★★★★★ 5/5

Trustpilot

Julie was incredibly efficient and…

Julie was incredibly efficient and helpful! She explained everything at every step and made us feel at ease and very welcome!

Gabrielle · 18 July 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

We visited the Shipley Lakeside Development and was warmly welcomed by Charlotte. We were looking around getting idea for when we are ready to buy next year. After a disappointing visit to Avant where customer service and build standard was shocking we were in awe of the service we received from Charlotte. The show homes were to an excellent standard and so was the customer service. Charlotte had plenty of time for us and did not push anything. She answered all the question in detail and we felt safe hands with her. This build definitely does have the family feel and we will be returning in the new year.

Jacob · 10 December 2023

★★★★★ 5/5

Trustpilot

1 year after moving in to our home

1 year after moving in to our home I just want to say that buying our home at amberwood Chase was the best decision we ever made.Being from the industry we were under no illusion of the potential problems with new builds but I can honestly say the sales and site staff have been amazing throughout and we love our home.

Lyndsey · 27 November 2019

★★★★★ 5/5

Trustpilot

Hannah at Bilsthorpe Chase Notts has…

Hannah at Bilsthorpe Chase Notts has gone above and beyond to make our journey easier to choose and put a deposit on our future home. Also she conversed with her Manager on a couple of queries and they have been generous and helpful. Hannah arranged a site visit with the Site Manager Kev who explained things well. Also we are sent weekly updated photos of the progress of the house. We will add another review when we are moved in. So far excellent.

J&J · 9 December 2023

★★★★★ 1/5

Trustpilot

2nd time review for Harron Homes and…

2nd time review for Harron Homes and still the same 1 star experience! I've now run out of characters on our previous review of our house purchasing experience so feel compelled to help those considering buying a home from this unethically run organisation to reconsider by bringing our most recent post sale experience to your attention, feel free to catch-up on our previous experiences!We have been trying to have non-stop leaks into our home resolved since the day we moved in. We have had and continue to have leaks into our lounge bay window, integrated garage and the small conservatory in the kitchen area(which Harron are trying to avoid doing anything about as they seem to have 'lost' the previous records of failed repairs...good job for them I keep all of mine!). These aren't small leaks either, they are flowing water flooding the property, its a shame Trustpilot don't allow images to be added to reviews as mine would shock potential buyers. I can all but guarantee that if you make the mistake and buy a Settle, Ingleton or Warkworth (the rest probably leak too I just know these do through many of our neighbours sharing their stories) you will be dealing with similar issues too. The latest round of exchanges with Harron Homes Yorkshire Customer Services Team resulted in an appointment being made to attend our property on Friday 17th November. We waited in all day, no one showed up, we have now chased on a number of occasions and are being met with the familiar wall of silence that follows almost every attempt of an interaction with any of their Customer Service Team. So back to harassing the board of directors and MCOL proceedings we go...Do yourself a favour and avoid years of hassle and messing around, just buy from an organisation that has a basic grasp of decency and any sort of company values.*Update to Harrons reply, more information was requested to avoid the review being removed, this has now been supplied, again. Still no contact though. Farriers Croft, Plot 80.**2nd update, there must have been a no expense spared detailed investigation into the hundreds of unanswered emails I’ve sent to Harron Homes, I feel so relieved to be sat here patiently waiting knowing that any day now someone will muster the decency to respond…or it could be the familiar hard to get treatment I’m still receiving?!?***Update 3, still no response despite it being looked into, I suspect the looking into has revealed the tangled mess that Harron Customer Services have created for themselves and now the default ignorance is bliss approach has been adopted. It’s OK as I’ll be posting separate reviews for each one of my countless emails sent to the Company Directors. Should make for some interesting reading and a more representative Trust Pilot score!

Damien · 6 December 2023

★★★★★ 1/5

Trustpilot

Where to start…buy a home from Harron at your peril!

Where to start…our home(Settle) has experienced no end of significant leaks into the kitchen(small conservatory), lounge bay window and garage present from the very first days that the property was handed over. The standard of construction of these houses is shambolic. The sales representative will promise you the world and make you feel like you are buying a luxurious home built to high specification, well I can tell you that you are most definitely not! The interior and exterior damage caused by Harron Homes failure to make right the defects present from the build of our home is significant. All attempts to fix these have been botched jobs that fail within weeks. We have had to unrelentingly contact Harron Customer Service, their Managing Director and Company Directors who on this latest occasion have all taken to ignoring attempts to finally resolve the whole miserable experience which is now resulting in me pursuing this matter formally. We are also not alone as almost all of our neighbours have experienced similar issues in their homes which include Warkworth, Ingleton, Salcombe and Edlingham, the details of these will follow. My advice would be to steer very clear of this unethically operated business and spend your hard earned money elsewhere. You’ll notice that all of the positive reviews are from poor unsuspecting people in the process of buying or have just taken ownership of a property, we too fell for the trap of being charmed by the sales representatives who in credit to them are great at selling these properties, you’ll also notice that all of the reviews from people who actually have any actual experiences of the quality of these homes are not so glowing. Once the honeymoon period of buying your almost certainly defective home has passed and the house has failed to pass the test of very little time, like mine and so many others have, the reviews would be somewhat different. Please do not fall into the trap of letting false promises and the excitement of buying a new home let you overlook what many people such as me who actually own these properties are trying to warn you of which is that they are undoubtedly lying to you and your home will quickly develop into the structural equivalent of a colander! The response from Harron below was not to offer any assistance, it was an attempt by them to have my review removed, unfortunately I have all the information/evidence, further example and demonstration of the lack of moral compass that runs freely throughout this organisation. You should also notice Harron does not allow any comments to be made on their Facebook page…what are they trying to stop people sharing with the wider world? Please open your eyes people and do not be hoodwinked by sleazy sales tactics with no substance at the end of the agreement, your dream home will quickly unfold into a nightmare experience.*Latest update on the revised response…nobody has tried to contact me. As highlighted in my review I have sent multiple chasing emails to customer services, Yorkshire customer services, the director of Harron homes and the company directors trying to get a response, all of these have been ignored so I would be keen to understand what this proposed resolution was? Could you please advise the time and date that this attempt was made?*Still no response to when this alleged attempt to propose a resolution was made…just another attempt to have my review removed by flagging as inappropriate by Harron Homes.*Still no response to when the resolution proposal alluded to was made? What this further consolidates is the ‘ignore the inconvenience until it goes away’ approach Harron have to customer service. I’ve also emailed the Yorkshire customer services address as suggested…you’ll be surprised to hear that there has been no response to this either, farcical customer care! What attempts are clearly being made by Harron is to bury any negative reviews on here with meaningless ‘my buying experience was amazing’ feedback which as I’ve tried to warn unsuspecting consumers will be the case, it’s after a few months later with some wind and rain for these houses to contend with where the real quality comes to the surface.*Update, email response received from Yorkshire Customer Services, the same as the one we received 2 months ago which ultimately resulted in ignoring all attempts by me to resolve this amicably stating that Harrons appointed contractor would be in touch that day(over a week ago), no contact has ever been attempted.*Update, still no contact from contractor, chased Harron again and have received a reply 2 weeks later citing annual leave as the reason. *Update, chased again, 1 week later…surprisingly no response!*Ran out of characters, started new review on trying to get issues sorted!

Damien · 6 December 2023

★★★★★ 5/5

Trustpilot

Sharon Mawson at the Royal Wells site, Crofton

Sharon Mawson at the Royal Wells site, Crofton was incredible. We visited the property yesterday and she provided wonderful insight into making it a home for our family. In addition we are excited with the speed and efficiency she has provided in already organising our part exchange valuation and reservation appointments! Super excited and can’t wait to complete!Sharon, Thank you!

I · 11 March 2020

★★★★★ 5/5

Trustpilot

It’s been 6 months since we have moved…

It’s been 6 months since we have moved to Highfield Manor and it’s been a great experience. Jane has been very approachable right from the booking of our plot to moving in and all this time since we have been living here. We really like our new house and enjoying it.

Anee · 27 February 2022

★★★★★ 5/5

Trustpilot

Hannah Jackson at Bilsthorpe Chase…

Hannah Jackson at Bilsthorpe Chase has been brilliant throughout the process so far. Nothing has been too much trouble for her and she has been really positive throughout 👍🏻

Jessica · 2 February 2024

★★★★★ 5/5

Trustpilot

We went to look at a house at Thorpe…

We went to look at a house at Thorpe meadows and the sales executive Jeanett was amazing. She talked us through every single detail and helped us reserve a plot . She made it look soo simple and easy. Very friendly and great experience .

Mrs · 7 November 2022

★★★★★ 1/5

Trustpilot

1year update Harron still as bad

Plot 123 Far Grange Meadows 1year update today we waited in all day for someone to replace our rear door seal this has been an ongoing issue for the last 6months plus and after combination of lies and excuses from Harron customer services we had an appointment booked for today ,no show no phone call no text no email this is typical of Harron Homes .the response I will get from this review will be customer services is looking in to your review which will result in absolutely no other response whatsoever.if you are considering buying a home from this company just DONT you will save yourself wasted time and expense you can do better .all the 5star reviews you read on here are from customers not yet moved in.a good source for customers real opinions can be found on Facebook Victims of Harron HomesAlanLongworthTracy Ramsey

Alan · 24 November 2023

★★★★★ 5/5

Trustpilot

Penny Rands - Fantastic!

Penny Rands - Rosendale Gardens! Just WOW!! What can I say, we have been treated like absolute royalty! 5* service from start to finish! Nothing was too much. We would highly recommend especially Penny! Thinking of going with Harron Homes then DO IT! You won’t be disappointed! :)

Emilee · 2 July 2022

★★★★★ 5/5

Trustpilot

Fantastic experience from reservation to completion

Fantastic experience from reservation to completion in relation to our home at Thoresby Vale. Jo O'Neill, Sales Executive was great in guiding us through the process and the build was completed on time to a fantastic standard. Our house is absolutely stunning, the finish is excellent and the few snags we had are already being rectified.

Sophie · 23 February 2021

★★★★★ 1/5

Trustpilot

Shocking After Care

I don't write reviews often and am really disappointed to be writing this one; however, a house is such an important purchase I feel people need to know.The sales guys are brilliant, will tell you everything you need to know and be there every step of the way, but the afterservice is shocking. Once you have bought the house and they have your money, they just don't care anymore. Wasted days off work for nobody to turn up to do the snagging, and no phone calls are returned; it is a total waste of time. We have done most of the snagging ourselves, but some has to be done by Harron as only they can provide the parts - we have even asked if they can provide the parts and we will fit them! Victoria Heights Fixby

Charlotte · 19 November 2023