Harron Homes Selby reviews

★★★★★ 1/5

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Shocking After Care

I don't write reviews often and am really disappointed to be writing this one; however, a house is such an important purchase I feel people need to know.The sales guys are brilliant, will tell you everything you need to know and be there every step of the way, but the afterservice is shocking. Once you have bought the house and they have your money, they just don't care anymore. Wasted days off work for nobody to turn up to do the snagging, and no phone calls are returned; it is a total waste of time. We have done most of the snagging ourselves, but some has to be done by Harron as only they can provide the parts - we have even asked if they can provide the parts and we will fit them! Victoria Heights Fixby

Charlotte · 19 November 2023

★★★★★ 5/5

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We have recently reserved a property at…

We have recently reserved a property at the Highfield Manor development in Fixby. Jane has been amazing through the process up to this point and extremely informative and supportive. We can not wait to move in to our new home!

Sarah · 16 April 2023

★★★★★ 5/5

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Oakland’s heath

Been to see the Salcombe show home at Oakland’s Heath. Jacque was very helpful informative and a credit to the team. Met Anthony on site and he was extremely helpful and courteous. He took time with me to explain the Hedingham. Just waiting for Salcome to be released so I can reserve it.

Fi · 9 September 2021

★★★★★ 4/5

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Recent experience

Julia Portington at The Grange went above and beyond to provide a great service. Only 4 stars given as we are yet to move into the home but we are super excited!! Expecting 5 stars from our beautiful home-to-be ❤️

Louise · 9 April 2023

★★★★★ 5/5

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Beautiful estate

Visited the show homes at Thoresby Vale in Edwinstowe this morning as part of planning for future move. Beautiful estate in lovely surroundings. Meryl was very helpful and friendly. Will be on our short list.

Gala · 30 August 2023

★★★★★ 5/5

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I have called into the sales office at…

I have called into the sales office at Bishopsglade, Ripon several times recently with small issues relating to plot 1. Each time I have dealt with Fiona and Rebecca, who both have a great and helpful manner and have solved my small issues promptly. Thank you Phil Witcomb 38 Doublegates Ave.

Phil · 26 December 2021

★★★★★ 1/5

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The Hawthornes -plot 34

We have been in our home one year now, cannot fault the sales girls, however, lately, customer service department has been shockingly bad. We have a few snags that we have been chasing up since September, some of which were reported when we moved in, we finally got an operative out coming up 2 weeks ago, after 2 previous cancellations by Harron. The operative was great but unable to fix many of the snags, photos were taken etc. over a week on from his visit I had heard nothing so emailed, after no response to my email, I phoned and was told that someone would get back to me, still waiting! Off to such a great start but gone downhill. On a positive note, the estate is great and house build is very good, just a few snags that are not getting resolved in a timely manner.

Sharon · 9 November 2023

★★★★★ 5/5

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Plot 6 wyndthrope chase

Sandra has been so helpful from the beginning. We are first time buyers and she has made us feel at ease with the buying process. Always kept up with updates and always been there for advice.. nothing feels like too much. Really cannot thank Sandra enough for helping us with our first home.

Hannah · 19 August 2021

★★★★★ 5/5

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Ann Lawler

We have just purchased a new harron home on the Thorpe Meadows site at Holmewood, Chesterfield and wanted to give a special mention to Ann. She has been absolutely amazing throughout the whole process; contactable even out of office hours to reassure and look after us. Cannot praise her enough :)

Amanda · 16 December 2021

★★★★★ 4/5

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Bought a Harron Homes on Amberwood

Bought a Harron Homes on Amberwood Chase 4 years ago. There were initial snags that we’re no major than a few cracks in the plaster work, sorted it and everything else our decorator could easily sort when prepping the walls. The estate looks lovely, nicely spaced out and quiet. Just waiting for the roads to be laid!

Customer · 10 September 2020

★★★★★ 5/5

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Very pleasant experience dealing with…Charlotte

Very pleasant experience dealing with Charlotte at Harron homes Shipley lakeside looking forward to moving into my first harron home hopefully summer time next year xx

Miss · 14 December 2025

★★★★★ 5/5

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Jason at The Hawthornes Carlton

Moved into our home last week and couldn't have asked for a better site manager. Jason was amazing and made sure any issues we had were sorted and went above and beyond to help us out. Thank you for our lovely new home and for making us feel like we were never too much trouble.

Jade · 5 March 2021

★★★★★ 5/5

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Excellent

Hannah has been exceptional from start to finish, she is a credit to the company. We reserved our home 6 weeks ago and today we have moved in to our lovely new home.

Danielle · 30 September 2023

★★★★★ 5/5

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Hello

Hi, we moved 2 weeks ago, we are so happy Thank you so much Annette and Julie for helping us and been so kind and helpful.Many thanksFehmi with family plot 136

Fehmi · 11 November 2023

★★★★★ 5/5

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De Maulay Manor

Jeanett at De Maulay Manor has just guided us through the process of viewing, picking and reserving our plot including part ex-ing our current home, she has made the entire process so enjoyable and it's been a pleasure to have her as our go to person. The quality of the show homes is fanastic. I'd absolutely recommend and we cannot wait for our new home to be built.Sara & Anthony

Sara · 18 May 2024

★★★★★ 5/5

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Bilsthorpe Chase

Hannah at Bilsthorpe Chase has been amazing so far with our new house purchase. Nothing is to much trouble and she always answers any questions we have.

Dale · 4 February 2024

★★★★★ 5/5

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Victoria Heights ,Fixby visit

We visited the site at Fixby,Huddersfield ( Victoria Heights) and we had a fantastic welcome from Natalie.She was professional and extremely helpful showing us the plots and options available. The quality of the homes looks great and very contemporary. We were also guided through the whole process clearly which helped us to fully understand the different properties and the processes involved. At this stage I can’t speak highly enough of Harron Homes and Natalie .

Graeme · 31 January 2024

★★★★★ 5/5

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First time buyer at Thoresby Vale

I am a first time buyer and Michelle at Harron Homes, Thoresby Vale has been amazing. She is very friendly, helpful, professional and excellent in her work. She has been supportive at every step and helped to make this a very exciting time for me. Thank you so much Michelle.

Jess · 30 November 2021

★★★★★ 5/5

Trustpilot

Highly recommend

We recently reserved a Harron Home at Highfield Manor. We agreed part ex, the process was quick and smooth, Jane Jubb was extremely helpful in guiding us with the process and always available to talk if needed. Jane has excellent customer service skills, I highly recommend Harron homes to anybody looking to purchase a new home.

Matty · 28 July 2020

★★★★★ 5/5

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Jane at the Highfield Manor development…

Jane at the Highfield Manor development at Huddersfield has been most helpful. We have bombarded her with questions and frequent visits but nothing was too much trouble to her. We've always been greeted with a friendly smile, honesty, superb customer service and professionalism. Thank you very much. Martin and Natalie

Helmsley1 · 14 November 2021

★★★★★ 5/5

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We have reserved a plot

We have reserved a plot, cant wait to move in with my family. The service I receive was amazing, Jackie was so helpful. The Victoria heights development looks amazing.

Sharondeep · 8 December 2023

★★★★★ 1/5

Trustpilot

Beautiful setting - Onsite team fantastic - Head office awful

Moved to Shipley lakeside about 2 months ago. The on-site team are excellent and can't fault them or their service. Charlotte, Sarah, Rich, Ki and Dale are all wonderful and helpful. House only had a few snagging problems and nothing out of the ordinary. However, a word to the wise - Whatever you do, get everything sorted before you transition to head office. Every interaction we've had has been utterly abysmal from before/during purchase to (and especially) aftercare. Slow (if at all) responses, discriminatory language and once... downright negligence. Absolutely awful experience dealing with them. UPDATE: Out of the 5 minor snagging issues we have (yep just 5) NONE have been sorted in over a month.UPDATE2: Still 5 snagging issues - no responses, it's now nearly 3 months.

Johnny · 23 September 2023

★★★★★ 1/5

Trustpilot

? Illegal builders ?

We reserved a home on Simpson Park months ago but have still not exchanged contracts because our Solicitors tell us the paperwork is not legal. Harron Homes don’t seem to be dealing with this at all other than to leave us aggressive voicemails telling us to “ignore the solicitors”. (Happy to share these.) Well, we can’t ignore the solicitors, unfortunately, as the mortgage isn’t valid on properties without correct legal documentation. We’ve completed on our sale and are stuck in an air b&b with two kids… our Solicitors are “no sale no fee” so just as keen to get us in but… no luck. I would be really cautious here - the houses look lovely but you might get to the final hurdle and find you’ve been missold and messed around :( notice there are lots of reviews on here who’ve reserved, not many completed happy customers? See Victims of Harron Homes group on Fbook and buyer beware :(

H · 12 September 2023

★★★★★ 1/5

Trustpilot

NO CUSTOMER CARE AT HIGH GABLES

There have been many things along the purchasing journey that have gone a miss, and usually these can be taken as "bumps in the road", as we all know house buying is the most stressful thing you can do.As a property developer, who specialise in building and selling new build properties, you would think that Harron Homes would have mastered their ability to provide customer care and build properties to the very highest standard... DO NOT BE FOOLED!!We have been in our new home now for three weeks and have not received any form of customer care, as described in the Customer Care Charter, which states - At Harron Homes we are committed to providing the very best product and service to all of our customers. We make a number of commitments and promises as part of our customer charter.The promises made are consistently over-promises with no timeframe whatsoever on providing any trustworthy response.We are still waiting for a refund for removal fees which was promised, and we only paid for one "extra" (a doormat) and they still have not fitted this!!! The site has no snagger - therefore, don't expect any snags to be done!!I have emailed Harron Homes this morning to ask that I be given any form of communication in response to my ongoing concerns and I did not expect to receive a response, but was surprised to receive an automated response at 9:20hrs.Sadly this falls in line with all previous communication, as it states - Thank you for contacting Harron Homes customer service team. Unfortunately, our customer service lines are closed today and will reopen on Monday at 08:30 am.I am confused... It is Monday and passed 8:30am!!! Does anyone work at the Customer Care Team and will they contact me back with a suitable conclusion... I will keep you posted.

Kate · 11 September 2023