Harron Homes Selby reviews

★★★★★ 1/5

Trustpilot

Nightmare from the start

We moved into our harron home (wyndthorpe chase, Dunsville) at the end of July 2022, since then its been an absolute nightmare. Buying a house is probably the most you will ever spend and you expect perfection when parting with that amount of money. This cannot be said for Harron Homes. We've had a massive list of snags ranging from poor plastering and painting finishes, to damaged kitchen items, poorly fitted windows, appliances, the list goes on and on.We've contacted customer services multiple times making them aware of the issues for them to either ignore us or fob us off with ridiculous excuses. Appointments have been made for workers to come and rectify issues, I've stayed in all day and noone has turned up. Yes, some things have been sorted, but we're almost 2 years down the line and I'm still looking at damaged items in my home everyday and harron homes are now just ignoring us. The garden is a joke. It's topped with insufficient top soil, on top of massive rocks and rubbish then clay. This has caused half the grass to die off because water isn't draining away properly. The grass that is alive is just riddled with weeds and really poor. You shouldnt have to pay out a professional to come and do your garden properly just after moving in. The common areas around the estate are awful, weeds overgrown everywhere, pavements and roads not finished and damaged. The site manager is absolutely lovely and you can tell he wants to do as much as he can to help, but when he works for such a sham company, its just not possible. Two of the sales staff (names removed by request of harron homes) honestly had no idea what was going on. The male told us we would have a fitted washing machine, which we didn't get, he told us the wardrobes would be bigger than they were, we paid for upgraded carpets and when we came for a look around they were the cheaper carpets in the wrong colour. This took OVER A YEAR to replace. We've heard from neighbours that a sales person said over the phone I'm stood looking at your wardrobes and they're beautiful, you'll love them. When they moved in, there weren't any wardrobes installed 😂 It's just lies lies lies from the very beginning. As soon as you buy, the staff dont give a toss. Do yourselves a favour and spend your hard earned money elsewhere.

Lauren · 21 May 2024

★★★★★ 5/5

Trustpilot

Hi Nicola

Hi Nicola What can I say, we have just come home and found that all the dead and broken trees have been replaced, and the ones that are still alive have had all the tree ties replaced. That's amazing. thank the ground works guys so much, and thank you for all your help, that is what we call good customer care, put this on your web reviews. I am sure this will help with future sales of your new builds at the Hawthornes Carlton, keeping the garden areas in good condition is great for the existing residents and for anyone viewing which can only be good for your business image.Thank you again and keep up the good work.

Alan · 20 May 2024

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, explained everything in great depth and detail. Would definitely recommend. Site manager Paul was a great help

Suleman · 16 December 2024

★★★★★ 1/5

Trustpilot

Harron Homes Sandlands Park Hucknall

My initial experience with Harron Homes was positive, with satisfactory customer service and timely responses to any concerns I had. However, this changed earlier this year when we began to experience recurring flooding in our rear garden, attributed to clay soil and inadequate drainage. Consequently, our garden became unusable and the grass died, taking weeks to dry out.Despite raising my concerns with their customer service team, I encountered a series of excuses rather than proactive solutions. It took persistent effort on my part to arrange for a ground inspection, which disappointingly consisted of superficial assurances regarding the presence of adequate topsoil without thorough examination.Now, I find myself in the unfortunate position of needing to remove and replace the supposed "topsoil" in my garden at my own expense and labor. This situation is far from what I anticipated when investing in a luxury new build from Harron Homes.This ordeal has significantly tarnished my perception of purchasing a new build, particularly from Harron Homes, as their lack of accountability is disheartening. Regrettably, upon further investigation, it appears that my experience is not isolated, but rather a common issue echoed in other reviews, not limited to Sandlands Park in Hucknall.Update….Hi Harron Homes,Thank you for your response. I have already raised my concerns with customer service, but I found the response unsatisfactory. The suggested solution was to wait until summer when there is less rain and then report back on the flooding. This is hardly a viable solution.Furthermore, since leaving my review, I have discovered that my neighbors are experiencing the same issue. The lack of accountability and willingness to help is disappointing.Regards, Robert

Robert · 15 May 2024

★★★★★ 5/5

Trustpilot

My journey so far .

My journey so far has been made a lot easier my Harron homes sales advisor Hannah has been very supportive and helpful making life easier especially with doing this alone for the first time .So thank you ,looking forward to the rest of my journey now with confidence.

Sally · 1 May 2023

★★★★★ 1/5

Google

Shambolic aftercare. You will be sold a luxury home and then treated with no care or consideration as a resident. Don't fall for the sales pitch, you will be living on a building site, as we have for over 4 years. No roads, no street lighting, a ridiculously expensive site management company, no customer service and incredibly incompetent planning. Speak to residents before buying who I am sure will give you proper information.

Dan · 16 October 2025

★★★★★ 5/5

Trustpilot

Over the moon with our new home

We moved in 6 weeks ago and we are over the moon with our new home at the Shipley Lakeside development.Charlotte (sales) has been amazing from the day we first visited the development to have a look around the show homes. She was patient with us, kept us updated throughout the process and even sent us weekly picture updates so we could see our new house grow! Since moving in, we’ve had a few minor snags which Jamie (assistant site manager) has been able to resolve quickly and efficiently. He’s extremely proactive, works around our availability and makes you feel like you’re his top priority. Everyone we’ve dealt with at Harron have been brilliant and never too busy to stop by and say hello. I would like to say a massive thank you to the on-site team (Charlotte, Helen, Richard & Jamie) for a brilliant moving experience. Oliver & Jemma :)

Oliver · 10 May 2024

★★★★★ 5/5

Trustpilot

Reserved our dream home today at…

Reserved our dream home today at Brierley Heath. Julie was so helpful and informative about our house type , our individual plot and the development as a whole. She made sure we had all the information that we needed and went above and beyond to build a package to suit our needs. Thankyou to Julie we are so excited to move into our home!

Lauren · 6 March 2021

★★★★★ 5/5

Trustpilot

Spoke to Charlotte at the Shipley…

Spoke to Charlotte at the Shipley Lakeside development and she was very helpful, extremely friendly and welcoming. We loved looking at the show homes and very impressed with them. Charlotte went through lots of information with us after looking at the show home and look forward to speaking to her in the future about a purchase. Thanks

Johnathan · 30 April 2022

★★★★★ 5/5

Trustpilot

pre-plaster and meet the manager

Just done a pre-plaster with kev the site manager at the site Bilsthorpe Chase, Kev was very professional and the house was clean and tidy, he was very helpful going through our extras and checking they were in the correct position. It wasn't rushed and nothing was too much trouble.

Adi · 1 February 2023

★★★★★ 1/5

Trustpilot

Very shoddy workmanship during the…

Very shoddy workmanship during the build of the houses. After several years I gave up chasing the customer service team as there is no response from them or nothing is resolved without persistence. I sorted the smaller problems out myself, poor paint finishes, gloss all over the door handles and hinges. It took 6 years in total to get the major issues sorted, often resulting in further problems. Scaffolders broke/damaged paving stones which I got no response when I reported this. It also took 6 years to tarmac the development roads, the landscaping according to planning still hasn’t been fulfilled. Positives are - good plot sizes and generous spacious homes.

Roush · 28 April 2024

★★★★★ 5/5

Trustpilot

Highly recommend a house in Carlton!!

We have recently bought a house at the Hawthorns in Carlton and moved in at the end of March. It was a super speedy transaction from start to finish (we weren't even thinking about moving at the beginning of the year!!) but the whole process has been great! The site manager, Simon really sold it to us with how down to earth, trustworthy and just genuinely wants to help us enjoy our new home! We had a few snags as you would expect but he got someone on it that day! And continues to stay in touch asking us if we need anything, it's just been a lovely experience and so unlike our last house and site managers we had to deal with! Highly recommend moving into one of these houses if you are looking to move! It's so peaceful even with the continued development which Simon tries to keep away noise pollution as much as he can! But obviously we are completely understanding that this is a given with any new build developments. Great place to live!

Faye · 26 April 2024

★★★★★ 5/5

Trustpilot

We absolutely love our house on the…

We absolutely love our house on the Hawthorns in Carlton. The process from start to finish/ completion and beyond has been great. You normally get snags on a new build this is a given, but the site manager has been very good at getting jobs done for us. He genuinely wants you to be really happy with your new home when you move in. He is always happy to help where he can on site. The quality of the build is great and the site is just a really lovely site to be on. We absolutely love living here and love our home 🏠

Michelle · 25 April 2024

★★★★★ 5/5

Trustpilot

Shipley Lakeside with Charlotte

Visited Shipley Lakeside to look at the properties there. Charlotte was really helpful and explained everything we needed to know. We really enjoyed looking round the 4 bed show house and the location is very nice.

Matt · 2 February 2024

★★★★★ 5/5

Trustpilot

Brilliant company to work alongside.

Brilliant company to work alongside.As a small business owner this was a great opportunity for me, all the staff members were great, friendly and welcoming. Especially Beckiie.Communication was very easy and fast responding. Hopefully I will get the chance to work alongside Harron Homes again in the near future.Thank you Laura @Smarty's Party's

Laura · 27 September 2022

★★★★★ 5/5

Trustpilot

Victoria Heights

I attended the show home opening on Friday evening at Victoria Heights, Fixby. The show home was stunning, Jacquie and the team were friendly and knowledgeable. I bought my current home from Harron and due to the style, design and location of the new site I am considering a move!

Stephen · 8 January 2023

★★★★★ 1/5

Trustpilot

If I could put minus 5* I would

Most of the the 5* reviews are prior to moving in...that's because afterwards there's nothing good to say. After living in our house for 3+ years and the snags not done, a house rhat still wasn't water tight, I could take no more...we sold! The stress that this house brought to us almost broke us mentally. Absolutely hated every moment because of the stress harron caused. Please do not fall for the excellent sales pitch because that's the only excellent bit. These people do not know how to build houses!!! Response to their reply: what a load of rubbish, I don't own the house anymore because it just got too stressful.. so they are not sorting any issues for me. More rubbish from harron!!!

Kirsty · 15 April 2024

★★★★★ 4/5

Trustpilot

Customer Service response much improved

Plot 123 far grange meadows After almost 17 months of hassle from this company we can honestly say we have never experienced customer service as bad with any other company.they are not at all concerned with issues and snags from the moment you part with your money .if you are considering buying a new home DO NOT BUY FROM HARRON you will definitely regret it ,we have! UPDATE since this review in interest of fairness we have seen a marked improvement in the response from the customer service team Nicola and Sophie have responded to our issues in a timely manner and although issues at this time have not been fully resolved I can safely say I feel confident that they will be soon ,Credit where Credits due they both have gone a long way to restoring our confidence in Harron Homes and I thank them for their ongoing efforts

Alan · 11 April 2024

★★★★★ 5/5

Trustpilot

Brierley Heath (Sutton-in-Ashfield)

Brierley Heath-The sales lady is called Ann, she is a saint.I had a quick read on the other reviews and I can honestly say I've had nothing of the sort.Ann has made everything as seemless as she possibly can making it her mission to get us in our new dream home. She's an absolute pleasure to be around and will brighten your day just talking to her as she is such a unique lady. The site manager is Todd, he has a wonderfully strong Barnsley accent and is very helpful, especially when Ann shouts at him enough to get out of 1st gear 😂We've been in our house a week so far, and it's got views to die for, it has a very high standard to the finish, is close to all the local amenities and rural enough to make you feel in the country still. I've met some lovely people already and look forward to spending many many more years here.

ChazFest · 6 April 2024

★★★★★ 1/5

Trustpilot

Buy at your own expense

I wonder if HH removes most, if not all, after sale reviews because I refuse to believe that score is legit! Ofcourse the service before you purchase is amazing! The problem here is the after sale service. I genuinely believe customer services are trained to fob as many people off as possible. I also think their techniques of ignoring people/ not following up etc are used to make people give up and stop chasing! Their customer service is horrible!! Out of All the emails I sent, the only ones they responded to were the ones I cc’d their director! For those of you who want to know the type of snags you may get from purchasing your home, well my list is endless but to name few: leaks in three rooms, no expansion joints on our brick walls, unfinished brick wall at the back of the house, garden is a tip!, staircase that has been fitted by a 5 year old! Actually that’s an insult to 5 year olds and don’t get me started on the finishing touches!! Keep going though HH, instead of giving up, I will hit you with a court order in few months!! 👏🏼Update: deliberately left my full name and email address so they can validate my review/ confirm it’s genuine! Update 4 April- customer services is getting worse by the day. Most people working for Harron homes are leaving, no responses to email, and no action has been taken on the back of this review..

Maha · 4 April 2024

★★★★★ 1/5

Trustpilot

Lack of Customer Care

Since purchasing our home in Highfield Manor in July 2023 we have had nothing but issues. From a forklift truck driving into our car (parked on the driveway) to missing bolts on manholes in the back garden. We had a contact on site who was brilliant and helped sort out a few of the initial problems (including the ones detailed above). However it seems this gent has now left the company and we are at the mercy of the Customer Care Team. My initial email to them detailing a list of issues was back in December 2023. To date I have not had one single response from the team. That’s 110 days so far with zero response. I am honestly appalled by the lack of customer service post completion. My advice would be to ensure any snags/issues are brought to the attention of the on-site teams within the first few weeks. And God help anyone who experiences any problems after this time.

Charlene · 2 April 2024

★★★★★ 4/5

Trustpilot

Well looked after by Sales Executives

We booked an appointment quite a while ago, at Shipley Lakeside on 6 June 2022. The Sales Executives Amanda and Charlotte were very helpful and spent time with us to show us what was available and how we could tailor a house to our requirements e.g. available upgrades etc. We were treated very well.

Mark · 13 June 2022

★★★★★ 5/5

Trustpilot

Fabulous service from Julie at Harron…

Fabulous service from Julie at Harron Homes Wickersley we have just reserved our plot on the paddocks and Julie has been so thorough, we are so excited to move into our new home and thank you for everything! We found Julie to be Professional, friendly and patient with helping us find our perfect family home.

Louise · 24 April 2022

★★★★★ 5/5

Trustpilot

Amazing experience and will recommend

Jacquie made my experience of buying my first home very smooth. I felt very nervous. She helped me through the paperwork, including getting in touch with a mortgage broker. Gave me choice of colours and products available. Everything was up and completed within 2 week.

Aska · 6 May 2023