Harron Homes Selby reviews

★★★★★ 5/5

Trustpilot

Shipley Lakeside is a unique location with a welcoming team

Shipley Lakeside is a unique location. Both Charlotte and Amanda were welcoming, professional and knowledgeable about the development and the surrounding area. We hadn't made an appointment when we visited today and they found time to answer our questions and to help us settle on a house type. We've visited other developments in the local area and their teams weren't a patch on Charlotte and Amanda.

Laura · 2 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Thank you so much to Michelle at the thorsby vale office, we have just completed our options and extras and Michelle has been absolutely amazing throughout our whole process so far. Since meeting her for the 1st time she has kept in touch with us, kept us upto date with the whole process and always made sure we where looked after. I can’t thank her enough :-)

Hayley · 25 February 2022

★★★★★ 4/5

Trustpilot

Would definitely recommend

We recently bought a house at Riverdale Park in Doncaster. We honestly can't fault the process. So far any hiccups that we have had have been dealt with in an efficient manner and everyone has been really helpful from Penny the sales executive to Scott the building manager. We honestly cant fault anything so far. The area itself has everything you need opposite the development site. It makes it convenient if you need anything. Its close to a park / a school etc.

Kuda · 2 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience, Matt Elliott is the gentleman we have been dealing with. he’s extremely helpful, informative and friendly. Knew a lot about the site, Harron Homes and the developments. Didn’t mind the numerous trips we made to check things and ask more questions, nothing was too much trouble for him.Made us feel at ease and welcome back anytime if we wanted to check anything else.

Customer · 30 May 2022

★★★★★ 5/5

Trustpilot

Victoria Heights - Fixby - Happy Customers

From start to finish the whole experience has been seamless. Harron and Jacquie in the sales office in particular couldn’t do enough for us. We had a number of issues with buyers dropping out in our chain and Harron stepped up to make the sale happen keeping us in the loop all the time. When we moved in the house was spotless with nice touches of welcome gifts such as a plug in diffuser making the house smell lovely. Coffee and tea plus biscuits were a nice touch even though the removal men polished off the biscuits 😂Harron historically haven’t always had the best reputation as builders but I can honestly say this is my second new build (first with Harron) and a great customer experience.Based on my experience I would 100% recommend Harron Homes at Fixby Huddersfield

Mark · 30 September 2024

★★★★★ 5/5

Trustpilot

Just want to say what outstanding…

Just want to say what outstanding service we have received so far from this company. Jane Jubb has been on the ball allowing use to view other sites before saying yes to the house we have bought. Jane had covid but we still got communicated with from the company outstanding customer service. Also nothing was too much for Jane she takes everything in her stride Thanks Dean

Annette · 14 February 2022

★★★★★ 2/5

Trustpilot

Far Grange Meadows

Far Grange Meadows-House is fine enough, but cheaply built. The main problem is that the development isn't finished so we have to deal with builders blasting music all day and shouting and swearing at each other. Not very professional or child friendly. They don't seem to consider that they are working next to people's homes and not on a normal building site.

James · 22 September 2022

★★★★★ 5/5

Trustpilot

People Who Understand You

We visited the Harrogate Killinghall site today. Fiona was so helpful and patient. she listened carefully and understood what we wanted and helped us to make a decision about the property. she organised for us to visit the actual plot on site and to assess it's benefits. She has even offered to baby sit if we come again with the baby. What more can one say? Well done Fiona.

SNOWDEN · 30 September 2021

★★★★★ 1/5

Trustpilot

Dormer issues

Plot 123 Hockley Croft, Glass reinforced plastic (GRP) bedroom dormer. A catalogue of continued errors and questionable quality.An original problem of a small area of damage / chip to front dormer edge reported 18th June 2024 and here we are 21 September 2024 still with scaffolding up to the front of the house.Scaffolding naturally went up to reach the dormer and the dormer manufacturer came out to repair the chip in the GRP relatively quickly. This was the easy bit. From here on poor quality product and build quality quickly became obvious as now that access was available to the dormer, it was discovered the flat dormer roof design which should incorporate a slight fall to allow rainwater to flow off was in fact concave and a nice big puddle was sat in the roof. The roof had zero fall. We had noticed slight water staining on the plasterboard ceiling in the bedroom below so now we had the answer as to possibly why or so we thought.The elusive house builder customer services eventually arrange for the dormer manufacturer to return, again. The plasterboard ceiling of the dormer was taken down in the meantime by the house builders own snagging man, and it is discovered the GRP roof above had not been braced from the underside when installed so hence the roof dip and puddle above. The dormer roof company return, again, and the roof now receives its required bracing from the underside, they also fix some cracks and other chips on the roof, and you'd think things would now be rosy once the plasterboard goes back up from the underside? - nope, you'd be wrong. The dormer roof company whilst onsite fixing the bracing then notice a lack of support for the last row of roof tiles which sit above and behind the dormer and this row of tiles had consequently sagged. They inform me no underside tile support had been fitted in this area and that a compressible foam seal between the dormer and the last row of tiles had also not been fitted and it would therefore be possible for rain and water to be blown up and under the tiles if it was windy whilst raining. The strain on the row of unsupported sagging tiles had also caused one of them to break. So, guess what? We now had to wait weeks for a roofer to be appointed by the house builder and for them to attend and come fix the sagging row of tiles. This they eventually did after regularly having to chase the house builder customer services. The roofer removed offending sagging and unsupported tiles, inserted a supporting batten, compressible foam seal, replaced the broken and damaged tiles. Job’s sorted and you'd think things would now be rosy now surely? - nope, you'd be wrong again. The roofer whilst fixing the sagging tile issue identified other cracks and dubious joints in the GRP dormer roof surface structure which may cause issues if not now then possibly in the future. The merry go round continues.So here we are 21st Sept 24 and 3 months down the line, and we still have a big issue with the roof and wonder if it’s going to leak or not. The quality of product ball remains well and truly in the house builder’s court, and we hope the builder can live up to its website advertised “At Harron, our homes are always built to the highest standards” claim. Is the product supplied to us fit for purpose? Personally, we’ve not had a good experience, and readers should make up their own minds if considering one of this builders new homes. In our case the evidence does not support the builders’ claims. If it was a new car, you’d return it to the dealer.

Simon · 23 September 2024

★★★★★ 5/5

Trustpilot

It’s the little things that make a difference!!

We have recently moved into a new Harron home at Nevison’s Fold, Barnsley. We just want to say a big thank you to the lovely Janette (sales) who couldn’t do enough for us, Zac the Site Manager and Jack for checking if we had any issues etc and Customer Services for phoning to see if everything was to our satisfaction! Everyone has been so lovely and it makes a huge difference!!We also want to mention how all the little gifts eg aroma plugs, hand wash, diffuser, coffee, tea, biscuits etc made all the difference to welcome us!Well done Harron Homes we can’t recommend you highly enough!!!

Linda · 21 September 2024

★★★★★ 5/5

Trustpilot

Hannah is such an asset…

My partner and I had an amazing experience buying our first home. Hannah was such a great help and so understanding of all our needs. She explained every step to us along the way, and we are so excited to move in! Hannah really is such an asset to your team!

Caitlin · 1 September 2023

★★★★★ 5/5

Trustpilot

Highfield Manor, Huddersfield

Just purchased a house at Highfield Manor, Fixby. Moved into the house 3 weeks ago and really impressed with our forever home !!Jane has been superb from start to finish talking us through the process and there for morale support through the nerve wracking times. Matt and the team are so helpful and friendly they cant do enough for you - would highly recommend !! Merry Xmas

Tracey · 20 December 2021

★★★★★ 5/5

Trustpilot

Plot 44 Brierley heath

When we went for a viewing, we didn't expect much due to the surrounding area. We were so welcomed by Ann as we arrived to the sales office! She was so pleasant and explained in details the house specs as well as the process. She questioned us of our needs and matched us with the perfect house! As soon as we stepped in the house we knew - this was our home! She has been on the case non stop, contacting all relevant people to get this move done quickly and efficiently! We could not have wished for a better rep than Ann! The overall experience with the team has been pretty smooth and we are thankful to every single one of you for making this happen!

Viola · 11 September 2024

★★★★★ 5/5

Trustpilot

Thank you

I don’t even know where to begin to say thank you to Sam at Harron homes. She has gone over and above to help us with the purchase of our house. Nothing has ever been too much bother and Sam has helped every step of the way. A million thank yous to you for making our new house possible!

Aneka · 9 December 2022

★★★★★ 4/5

Trustpilot

Helpful but some bumps to iron out

Really helpful advice at every stage. A few of the internal pictures are of the wrong house when first looking which is less than ideal, but they accommodated visits to the style of property we were interested in. Once reserved some of the links don’t work in the email but paper copies of the next steps document mitigated this. The sales executive was very helpful and more than made up for the technical deficiencies.

Pete · 10 December 2024

★★★★★ 5/5

Trustpilot

So good we did it twice

So good we did it twice! Purchased our second with Harron Homes the York Vale, Howden. Sue has been very helpful in answering many questions, giving advice with her friendly customer service. This has made the whole experience positive. This has led to us buying our dream forever home! Thank you so much!

Ben · 13 June 2023

★★★★★ 2/5

Trustpilot

The snagging process is a nightmare

The snagging process is a nightmare. Every job takes months to get booked in. Customer service is really bad with getting back to you. We moved in at the start of March, still waiting for certain faults to be fixed. Customer service keeps telling us they are trying to arrange something, then they never get back to us. They don’t communicate with other workmen or the site manager either. We have also been unable to get a contact number for any manager/director, even though we have asked

NT · 27 August 2024

★★★★★ 5/5

Trustpilot

Visited Brierley heath several times…

Visited Brierley heath several times and dealt with Julia. What a lovely lady and down to earth.Julia couldn't do enough for us and was very patient whilst we were looking around and discussing several options.She is not pushy and very Knowledgable and is a credit to harron homes.

Amanda · 25 September 2023

★★★★★ 5/5

Trustpilot

Chariots Keep/Wetwang/Andrew Jackson

A review regarding Andrew Jackson, Sales Executive for Harron Homes, Chariots Keep, Wetwang, East Yorks.

Mr · 2 July 2026

★★★★★ 5/5

Trustpilot

This is regarding my sales consultant…

This is regarding my sales consultant Charlotte, very helpful and friendly, professional and knowledgeable.

Michelle · 9 July 2026

★★★★★ 5/5

Trustpilot

Our buying process was a dream.

Our buying process was a dream.we reserved and completed on Bilsthorpe Chase. Hannah managed the whole process for us and was so accommodating. Communication was frequent and informative. She isn't pushy which I really liked. And generally a happy helpful lovely person. We are thrilled to have finally completed. Thank you Hannah for allyour support.

Becky · 2 March 2023

★★★★★ 1/5

Trustpilot

Bad service from the start. (Chesterfield)

Bad service from the start.Gave us no time of day when we arrived at the viewing home, having double booked us. No desire to give us info or answer any calls. It wasn't until the mortgage advisor they use realised we could afford the property, that they put in a bit more effort. But was still as slow as anything. House purchase eventually fell through from their bad customer service.

Paul · 10 January 2021

★★★★★ 5/5

Trustpilot

Part-ex Thoresby Vale

We are in the process of moving to Harron Homes Thoresby vale and we are part-exing our current property and the help and support we have received from Michelle Ellis and Clare Betts has been amazing. They are both really lovely and are making the process a lot easier for us. Thank you both so much and we are so excited for our house to be completed😁

Courtney · 19 August 2021

★★★★★ 1/5

Trustpilot

18 month review; incentives to 'save' money, only to spend more than you saved fixing your new home upon completion

Harron Homes offer first class sales pitches and employees who are oustanding at this element of their respective jobs. Unfortunately, post sale, the customer care experience is abysmal and almost non-existent. While they are generally happy to rectify poor work, craftsmanship or defects to the outside (front facing, where prosective buyers walk) of the property, the internal finishings are almost laughable. To the cynics, obviously, no house is ever perfect, however Harron seem to take excessive pride in their sales teams and stop everything else once you've completed your transaction. I, alongside several of my neighbours who all moved in at December 2022 have had 18 months of poor quality houses, doors put on backwards (they're also the cheapest MDF you can find, most don't fit the door frames), i've had 4 replacement front and rear doors, walls have had to be replastered, a garden which (remains) more akin to a swamp when wet, builders there to 'rectify' work creating more issues (and then wilfully ignoring them - like lights popping out of the ceiling, cracks, splits or dinks in your walls as if they never happened) requiring you to spend yet more time trying to get them to call out which is also a chore in itself. The number to call is consistently busy (this should give some indicators to the amount of issues they have) and emails routinely go weeks unanswered, even when only requesting updates or confirmation of dates for works to be completed. If you are one of the lucky few who happen to get a 'complete' house, you will have a house for life, however so many (read similar reviews from their sites in the surrounding areas, and speak with other estate agents/new build sales offices) seem to operate on a sell first fix later policy - several of us having only lived her for under 2 years are now looking at selling and moving elsewhere as we have all but given up. 3 site managers and deputies in 18 months (should speak volumes), a prioritisation of cost over quality homes (the last dept. manager resigned as they consistently refused to the do work properly due to cost), internal reports are hidden and likely incomplete, they grant no access to information about the home you are buying I could go on. I had in excess of some 100-150 snags, and while non of these were structurally related, the finishing touches, quality of material, craftsmanship and care taken in building these, coupled by awful customer service is awful. Do not make the same mistake I have in buying with this company, they talk a good talk but haven't walked in their life. I will sell and move elsewhere, i'd strongly advise you to do so too. They ask for 5 star reviews as soon as you've moved in - look throughout for the updated reviews and you will quickly find a similar story of headaches and problems.

Joseph · 24 July 2024