Entwistle Green Formby reviews in Sefton

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 1/5

Google

These people let my niece down shamefully when they were managing a property bordering her property in Greenloons drive. They were unpleasant to her and did nothing to help her. The tenant was evicted yesterday after long term rent arrears. Left all his mess behind including the foul smelling pigeon lofts that she complained about. Three years of hell and you did nothing to help a widowed mother and her son. Shame on you who were supposed to be managing this property. She deserves an apology. I'm writing to all those who have let her down including Sefton Council environmental health.

Chris · 26 October 2023

★★★★★ 5/5

Google

Very pleased with the level of service from Jack and Ben. Both very friendly and professional. My suggestion to Entwistle in general; allow more electronic communication or ask your customers what they prefer. Texts would have been a lot easier for me to respond to. Voicemails are inconvenient to call up to listen to and delete if somebody leaves you one. And having to call back is inconvenient especially if the line is busy or the office isn't open yet.

Ed · 26 October 2023

★★★★★ 5/5

Google

I've had the pleasure of dealing with the Entwistle Green Formby Lettings team over the past year, particularly with regards to Ben, not only did they ensure that everything was ready when we needed to move into our new home, they also helped throughout the tenancy whenever I called on their services. They also helped make moving out much easier than expected so that our transition to our new place when smoothly. I would Highly recommend them to anyone looking for a great agent as they always deliver.

Gabs · 26 October 2023

★★★★★ 5/5

Google

Without a doubt the best estate agents in formby. From valuation to viewings to selling has been a wonderful experience. Claudia is pure magic. So supportive and caring whatever the worry. Kept us fully informed throughout the entire process. I have no intention to move again but if I did entwhistle green would be my first choice. Amazing team!!!!

Amy · 27 October 2019

★★★★★ 5/5

Google

Lucy has been so helpful when no one else would help. I'd give the girl my first born if I had one. I cannot express how grateful I am to her. Thank you so much. What a credit to the company!

Rll · 31 December 2022

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 5/5

Google

We have just sold a bungalow with Entwistle Green. Alex Reynders was our sales advisor who managed the whole process. I cannot speak highly enough of Alex. She was professional, informed, responsive, pragmatic and thoroughly pleasant to deal with. I highly recommend her if you value customer service.PositiveResponsiveness, Quality, Professionalism

Richard · 26 October 2021

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 5/5

Google

Nicola and her team provided an excellent service and were very helpful. They chased up the solicitors when required and provided regular updates, would recommend.

Sarah · 29 January 2024

★★★★★ 5/5

Google

Lucy has been so helpful when no one else would help. I'd give the girl my first born if I had one. I cannot express how grateful I am to her. Thank you so much. What a credit to the company!

Lynsey · 26 October 2022

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

We purchased our first house through Entwistle Green Formby. They were very professional and helpful throughout the whole process. Especially Alexandra, who dealt with our purchase, she kept us up to date throughout and did her best to make things move along smoothly. Would recommended this estate agents.PositiveProfessionalism

Alex · 26 October 2021

★★★★★ 5/5

Google

James Smith was excellent and extremely helpful when helping us secure a rental property

Jenabella · 27 July 2024

★★★★★ 5/5

Google

Lucy was a great help with the purchase of our first home from the very start we had good communication and always responded quickly to any enquiry.

Jay · 26 October 2023

★★★★★ 5/5

Google

I had the best help from James,when my tenants of more than 20+years left.he helped us from finding a contractor's to practically renovated the whole house to helping us rent it out ,the process has been so smooth ! thanks a million James your help is much appreciated!

Yukying · 9 February 2025

★★★★★ 5/5

Google

The staff here were all v pleasant and helpful, in particular Alex who never moaned at me. for my impatience. She put up with me and was v kind and managed to sell our house in a very professional manner. Can highly recommend this agency.PositiveQuality, Professionalism

Angela · 26 October 2021

★★★★★ 1/5

Google

Agency rubbish holding deposit every time. Agents don't now nothing abouth property witch one have for let. Very hard contact witch agency not recommended. When agency won't get holding deposit ring too you 5 times every half hour when you try get any information you must ring 10 times meby who's answer or meby no

Eliza · 25 October 2024

★★★★★ 5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

★★★★★ 5/5

Google

We received an excellent service from Entwistle Green. Nicola was knowledgeable and professional and the sale of our home progressed smoothly with her help.

Ian · 30 November 2023

★★★★★ 5/5

Trustpilot

I was really impressed by…

I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers

Dolly · 7 January 2024

★★★★★ 5/5

Trustpilot

used them before and was helped through…

used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me

Dave · 27 April 2026

★★★★★ 5/5

Trustpilot

Great service and support

Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.

Chris · 21 August 2024

★★★★★ 5/5

Trustpilot

Telephoned yesterday and spoke with…

Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.

Mrs · 17 February 2021