Trusted Agent profile Β· Sefton

Entwistle Green Formby reviews in Sefton

3.3

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428 reviews across 2 platforms

3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL

Entwistle Green's office in Sefton, at 3a Chapel Lane, is rated 3.3 out of 5 across 428 reviews on two platforms, including 163 Google reviews rated 4.7.

Google logo

4.7 / 5

163

Reviews on Google

This office

Trustpilot logo

265

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sefton office, from every platform, shown as written. First names only.

4/5

Google

Alex persevered with the buyers and their solicitor who can only be described as extremely challenging (other descriptions are available but not suitable to be written!!!). The buyers wanted to complete by the end of February but after many months of backwards and forwards with the same questions being asked and the same information being requested not to mention a couple of curve balls right before the Jubilee weekend we finally completed on Wednesday 8th June . Big thanks to Alex, Sarah and Harriet for all their efforts and time.

Gareth Β· 26 October 2022

Agent replied Β· 25 October 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

I don’t normally leaves reviews, however Harriet Robinson and the team went above and beyond for me and deserve all the praise they are getting. Harriet has extremely helpful and professional from start to finish. She really leaves the impression that she cares about her clients and wants the best for them, and both she and Alex have managed to make the extremely stressful process of buying/selling properties much easier to manage for me. Thank you to Harriet everyone at Entwistle Green.

Raul Β· 26 October 2022

Agent replied Β· 25 October 2024

Many thanks for the fantastic 5* review and your kind words Raul. Best wishes, Lucy, Customer Relations.

5/5

Google

Lucy Ogden, what can I say. Professionalism and efficiently personified. From first being introduced Lucy was exceptional in every aspect of the search for the property, referencing, leasing with the Landlord and getting the move over the line. Extremely friendly, knowledgable of the local area and understanding of the needs I put forward. Would highly recommend lucy to anyone searching for a property and can guarantee you won’t be disappointed. A credit and huge asset to her business.

Jamie Β· 26 October 2022

Agent replied Β· 25 October 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M Β· 21 September 2024

5/5

Google

Harriet and the team were so helpful from the very first contact and throughout the sale. Harriet constantly kept in touch and went above and beyond to keep the sale on track and moving forward. She ensured good communication between myself and the seller so we always felt like we knew what was going on and what the next step would be! Overall really pleased and pleasantly surprised with her excellent customer service, a rare find thesedays!

Lynne Β· 26 October 2022

Agent replied Β· 25 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Emma Β· 16 March 2026

1/5

Trustpilot

Cancelled Appointment Last Minute

Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape

Dean Β· 21 August 2026

5/5

Google

Whilst we are still in the early stages of the sale of our property, to date this has been swift and seamless. The Staff in your Formby Office, particularly Alexandra and Harriet have been more than helpful. There is still a fairway to go in the process, but I do not envisage any difficulties, and if we do we are confident that matters will be speedily resolved hopefully to a satisfactory conclusion for all Parties.

Mike Β· 26 October 2022

Agent replied Β· 25 October 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

James has just helped us secure and move into a new property after our landlord decided to sell. James has been fantastic and made the whole process easy and stress free. Would definitely recommend.

Laura Β· 21 February 2025

Agent replied Β· 10 April 2025

Thank you for your glowing 5* review and recommendation Laura. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

5 Star service From Start to finish. We have recently sold our house and bought another with Entwistle Green, Formby and the experience from the whole team could not have been better. Alex was our primary contact and was fantastic throughout the whole process; ensuring that we were updated regularly and in general making what could have been a stressful time, no stress at all. If we decide to move again, we will be going back to Alex and Entwistle Green, Formby - without hesitationPositiveResponsiveness, Quality, Professionalism, Value

Ash Β· 26 October 2021

Agent replied Β· 25 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Within minutes of requesting a viewing I was contacted and given all the information needed. Throughout the process of renting a property with Entwistle Green I have dealt with Leanne, who has been brilliant! As a family we have struggled to find somewhere suitable within a town that has very little family properties to offer. Leanne ensured our applications and any correspondence needed was dealt with promptly and professionally. We always felt like we were kept in the loop with the whole process. I couldn’t recommend Entwistle Green enough!PositiveResponsiveness, Quality, Professionalism

Noodle Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I’d like to firstly say thanks to Steph and everyone who worked on selling our house in Hightown last year. The marketing was very proactive and we had viewings booked the day that we put it on the market. Offers followed and within a few days we had sold the property for above asking price. A job well done. More recently, Sarah and Alex have given us invaluable advice regarding work to our new house and how to best increase it’s value. Thanks to you all!

Stuart Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have had a very positive experience selling a house with Formby Entwisle Green. From my first appointment with Sarah Purcell the manager I knew I was in safe hands. Living out of the country it was vital I had the support of a good agent. My contact throughout the sale was with Harriet Robinson. She was extremely helpful, professional and friendly. She kept me up to date with viewings and feed back and negotiated with my buyers on my behalf . Nothing was too much trouble for her and during the 6 months period she provided excellent customer care. She is an extremely able estate agent, knowledgeable and approachable with excellent communication skills. Due to the pandemic lock downs made travelling to the office and house difficult for me, but Harriet dealt with everything remotely, which was a great relief. In her absence Alexandra Reynders took over my care and also provided me with excellent service and I was reassured at all times that my best interests where paramount. I would highly recommend Entwisle Green and have only praise for the staff in the Formby office.PositiveProfessionalism

A Β· 26 October 2021

Agent replied Β· 25 October 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

5/5

Google

My mother in laws flat in Southport was for sale for 3 years. Throughout this time, I am happy that it was marketed correctly by Entwistle Green, due to the fact we had a number of viewers. Two previous sales had fallen through due to the response of the (flat) management company who were very disjointed. However, eventually we got there and it was sold. I was satisfied with the updates I received from (mainly) Harriet and Alex. A house sale is always a frustrating experience, but Harriet always provided updates and always returned calls which was excellent customer service. They never gave up and got there for us in the end. Many thanks.PositiveResponsiveness

Dave Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for taking the time to leave us this great 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

A big thank you to Alexandra for all her efforts over the last three months. From our first encounter with Entwistle Green we were allocated an agent, Alexandra , who kept us regularly updated on the progress of our house purchase. Whenever there was a holdup or lack of progress Alexandra was on hand to answer our queries, contact our seller or our seller’s solicitor and to make every effort to keep the purchase on track. Via either the telephone or email we were able to contact Alexandra easily and always received a prompt response. Excellent service.!

Mike Β· 26 October 2021

Agent replied Β· 25 October 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

I would like to thank the team at Formby for their help and support in selling my home recently. My main contact was Alex Reynders and she was a pleasure to deal with. She kept me updated regularly and helped every step of the way. Using estate agents is a considerable investment and getting the right one is hugely important. I would have no hesitation in recommending Entwistle Green at Formby. I have now used them twice and both times found them to be excellent. Thank you Alex for all your support.PositiveResponsiveness, Professionalism

Gill Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I have got to admit I am not one who normally writes reviews but have felt compelled to write a review as Selling my property with Entwistle Green Formby has been like a breath of fresh air after dealing with many estate agents I have been so impressed with the professional approach and the level of service. The most important thing not just in business but in life is communication and they are second to none, I was kept up-to-date on the progress of my sale from start to finish on feedback and viewings there is no need to chase up and be constantly having to phone to be updated on feedback and viewings they call you and keep you in the picture from start to finish. Alex and Harriet are a credit to the company and have been a pleasure to deal with, with the positive upbeat attitude it’s no surprise they are so successful.PositiveResponsiveness, Quality, Professionalism, Value

Ian Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

They say selling a house is one of the most stressful things you can do especially if you are acting on behalf of a family member and the house is unoccupied and hundreds of miles away. The team at Entwistle Green were fantastic from start to finish. Sarah, Harriet and Alex were extremely friendly and approachable, whilst being extremely professional and efficient. They went out of their way to help by organising an energy efficiency survey and then read the metres on the day of completion which saved two extremely long journeys. Their excellent service made the whole process very much less stressful than I was expecting. So thank you Team. I would highly recommend Entwistle Green if you are considering selling or buying a property.

Elaine Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Jack from Entwistle Green was very helpful in getting us the apartment in Promenade. We didn't have any problems with the application and we got approved faster than what we expected. Easy to talk to, friendly, very professional and always accommodating whenever we would call them. Cheers to Jack and the team in Formby.

Jacquiline Β· 28 February 2024

Agent replied Β· 25 October 2024

Thank you for taking the time to leave us this amazing 5* review Jacquiline. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

5* Service and Support

I’ve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is they’re really a great team to deal with.

Thomas Β· 9 April 2026

5/5

Google

I would like to highly recommend Entwistle Green and in particular Alex, who has gone above and beyond to help us with our property search. She’s checked in with us every step of the way! If we ever want to sell in the future, we will 100% use Entwistle! Thank you Alex, you have been a star ⭐️

Alison Β· 26 October 2023

Agent replied Β· 25 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

So refreshing to deal with enthusiastic…

So refreshing to deal with enthusiastic knowledgeable staff. Rachael was fantastic on the phone and left a great first impression. Poppy came to do the valuation and was really took time to discuss everything and again had the knowledge and was prepared fully. They put themselves out for viewings etc where others estate agents make little effort to accommodate a date a time you need. I will 100% be using these girls. Brilliant πŸ‘

Brian Β· 9 August 2024

5/5

Google

Alex was so helpful and kept us up-to-date with what was going on throughout the whole process. Really appreciated her help and her effort with going the extra mile when there were communication difficulties with our solicitors. We don't plan on moving for a long while, but would not hesitate to contact Entwistle Green again due to how wondering Alex really was. Cannot express how much we appreciated her during what was an exceptionally stressful time.

Chelcie Β· 26 October 2021

Agent replied Β· 25 October 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I've had to sell my mother's bungalow in Southport - but I live 200 miles away. I looked at a number of options but chose Entwistle Green as the agents because of their local knowledge and track record. I also liked the flat rate fee. Unlike with a percentage, you know exactly what your costs will be. Buyers were found very quickly and Alexandra kept on the case to achieve the sale before I had to start paying Council Tax on the property! I would recommend them.

David Β· 26 October 2020

Agent replied Β· 25 October 2024

Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Entwistle Green's Google reviews

Questions about Entwistle Green Formby

How many reviews does Entwistle Green Formby have?

Entwistle Green's Sefton office has 428 reviews across two platforms: 163 on Google, 265 on Trustpilot (across the whole business).

What is Entwistle Green Formby's rating?

Entwistle Green Formby is rated 3.3 out of 5 across all 428 reviews, and 4.7 out of 5 on Google from 163 reviews.

Where is Entwistle Green's Sefton office?

Entwistle Green Formby, 3a Chapel Lane, Formby, L37 4DL, Sefton, L37 4DL.

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