Every review we hold for the Sefton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotObstructive and awful experience
This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.
Jasmine · 6 August 2026
★★★★★ 5/5
GoogleI had a smooth and straightforward experience finding a new home. Big shout to Rico, Tia and the team.
Larry · 17 March 2026
Agent replied · 17 April 2026
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have dealt with various estate and letting agents during my search for a new home. I can honestly say Entwistle Green have always been the most pleasant and easy to deal with. Louisa Stewart has been brilliant and efficient whilst making the whole process feel relaxed and friendly. Finding a new home can be so daunting but Louisa has made this feel simple and easy and stress free. I would thoroughly recommend Entwistle Green and would like to thank Louisa for all her help and for being so approachable and efficient. Five star service! 😊
Helen · 7 June 2025
★★★★★ 5/5
GoogleWe had a really good experience renting our property through Entwistle Green. A big shout out to Louisa Stewart who was very professional and helpful. Really good communication and helped us through all the different process. Thank you so much
Patrina · 1 September 2025
Agent replied · 8 September 2025
Thank you for your kind review! We are thrilled to hear that you had a great experience renting your property with us, and that Louisa provided excellent and professional assistance. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLouisa put our property to let on the market and within a few days we had lots of viewing’s booked in. The potential Tenants she sent to the property were all good quality and Louisa was able to explain their circumstances to us. This really helped us to pick the right tenants. The process was smooth and easy and I can’t thank Louisa and the rest of the staff enough and will be recommending them to all family and friends.
Howard · 30 November 2023
Agent replied · 26 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to the Entwistle Green Team Crosby!! You have all been outstanding. I have no hesitation in recommending your services.
EWG Crosby were recommended by family for being in touch with market conditions, good pricing and having a great client base of buyers and tenants. As so frequently happens with property things didn’t go smoothly but from valuation to their comprehensive property services they have been by my side every step of the journey. The whole team have provided solutions and assistance with patience and expertise. Most importantly piece of mind that comes from engaging high quality professionals.
Rachel · 27 October 2023
Agent replied · 26 October 2024
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleAnna has made the home buying process simple and relaxed and answered any questions we had professionally and with ease - we couldn’t have done it without her! Thank you Anna, highly recommend!!!
Natalie · 5 September 2025
Agent replied · 8 September 2025
Thank you for the kind words! Our goal is to make the home buying process stress-free and we are thrilled to hear that Anna was able to achieve that for you. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy experience with Entwistle was great. I am especially grateful for Samuel Jordan and all his hard work, patience and resilience to helping me and my family during a stressful time, there seemed to be no task too great for him to overcome.
I would definitely recommend using this estate agency and agent. Thank you.
Michelle · 10 April 2026
Agent replied · 17 April 2026
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that Samuel Jordan provided you and your family with exceptional service during a stressful time. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust moved into my rented flat and everyone I dealt with was great, Sarah, Louisa, and Rico were all very helpful every step of the way.
Ben · 1 October 2025
Agent replied · 8 October 2025
Thank you for choosing our company for your rental property needs! We're thrilled to hear that our team, Sarah, Louisa, and Rico, were able to provide you with exceptional service. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotOne of the workers Beth was great and…
One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware
Ahmad · 10 October 2025
★★★★★ 5/5
GoogleHighly recommend everything about this branch. They have been amazing from start to finish. All the staff and incredibly polite. Louisa went above and beyond for me to secure a flat and I couldn't be happy with everything, she was so lovely and understanding. They even gave me a lovely move in welcome box filled with goodies.
Sophie · 28 July 2024
Agent replied · 26 October 2024
Thank you for leaving us your superb 5* review and recommendation Sophie. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe have just sold our property using…
We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything
Mariemma · 30 April 2026
★★★★★ 1/5
TrustpilotThis company are thieves
This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff
Omogbai · 21 May 2026
★★★★★ 5/5
GoogleGreat service as always, Louisa has been great with communication and looking after all of our needs. Easily approachable, professional and fast! Thank you for everything.
Sir · 1 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear that Louisa has taken great care of you and provided excellent service. We always strive to be approachable, professional, and efficient for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad no issues with them. Both Louisa and Sam were super helpful and responded quickly to any queries we might of had. Both myself and my partner are incredibly happy to have found our forever home. The whole process was super speedy and they supported every step of the way!
Kui-Lin · 19 October 2024
Agent replied · 26 October 2024
Thank you for taking the time to leave us this amazing 5* review Kui-Lin. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBe aware of Entwistle Green, Countrywide Group, under Connells Group in the UK
We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.
Anna · 4 April 2026
★★★★★ 5/5
GoogleWe dealt with Entwistle Green Crosby when purchasing our house. Louisa couldn't have been more helpful to us, even though we weren't the ones selling. She went above and beyond to chase things up for us, when our solicitors were dragging out the process and not communicating at all. We cannot thank Louisa and entwistle green Crosby enough for their help with our house purchase. Thank you !
Karin · 27 October 2023
Agent replied · 26 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMaggie has been amazing the whole way thru. She has kept me upto date with different properties available and worked so hard around my schedule to get me viewings that suited us both. She was even so excited for me when my offer got accepted 😊 Thank you so much. Would definitely recommend xx …
Hayley · 29 May 2024
Agent replied · 26 October 2024
Dear Hayley, thank you for your kind words about Maggie! We are thrilled to hear about your positive experience and how she went above and beyond to help you find your new home. We appreciate your recommendation and are delighted to have been a part of your journey. If you need any further assistance, feel free to reach out. Thank you again! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI can't thank the Maghull Office in Merseyside enough
I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘
M · 21 September 2024
★★★★★ 5/5
TrustpilotI recently purchased a house and…
I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.
Emma · 16 March 2026
★★★★★ 1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean · 21 August 2026
★★★★★ 5/5
GoogleShout out to Louisa and Rico for being fast and reliable with getting the new place sorted, thank you.
Alex · 4 September 2025
Agent replied · 8 September 2025
"Thank you for the kind words about our team, we are thrilled to have provided you with a fast and reliable service. Your satisfaction is our top priority. Happy to be of assistance in getting your new place sorted. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLouisa and Sam were both extremely helpful and a pleasure to deal with. They were both very friendly, professional and ready to help with any problems we had which made the whole move easy and stress-free. Can’t speak highly enough of these two and I can strongly recommend using Entwistle Green.
Mike · 28 June 2024
Agent replied · 26 October 2024
Many thanks Mike for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe young lady was polite & patient. Lydia informed me of all the answers to my questions. She also took details of my current situation & is working with me on finding other viewings.
Breath of fresh air. Easy knowledgeable viewing. Thank you 😊
Gwen · 20 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! Our team strives to provide exceptional customer service, and we're glad Lydia was able to meet your needs and assist with finding other viewings. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
