Every review we hold for the Sedgefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom first contacting Debbie to getting…
From first contacting Debbie to getting our home put on the market was extremely fast with Sasha getting the house sold within 1 week. We told Naomi exactly what type of property we required and she delivered also very fast. From selling to buying I think only took 2 weeks. Excellent service with a smile
Michael · 11 July 2019
Agent replied · 17 June 2024
Hi MichaelThank you very much for your review and 5 stars. The team at Hartlepool will be delighted with your positive comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe put our house up for sale with…
We put our house up for sale with Robinsons and couldn’t of asked for better service from start to finish, the lady who dealt with our sale was outstanding throughout going above and beyond, if anyone is thinking of putting their house up for sale I would definitely recommend Robinsons.
Mrs · 15 February 2021
Agent replied · 17 June 2024
Hi Mrs Myers,What a great review!!Thank you so much for your positive comments ref our Middlesbrough Office. All the team will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotA huge thank you to the Sedgefield…
A huge thank you to the Sedgefield team, Ryan, Sharon and Danni for all their kindness, help and professionalism throughout the purchase of my new property.
Audrey · 14 November 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 4/5
TrustpilotI have bought 2 properties and sold 1…
I have bought 2 properties and sold 1 through Robinson's. During the buying process they were faultless, with excellent communication. That would have got 5 stars. For the selling process the fees were reasonable and relatively inclusive. Communication however was largely nonexistent after I had accepted an offer, and this lost the last star.
Stockton · 19 November 2019
Agent replied · 17 June 2024
Hi StocktonThank you for your review and 4 stars .It was good to hear where we got things right and also good feedback on where we can improve our service. Thank you for that, it is appreciated.Kind regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBest estate agent ever
This estate agent went above and beyond what they needed to do. The manager was brilliant very polite and very professional and gave me and honest valuation. The staff are so helpful and are very good at listening when you need help and support. Will Defo use them again and couldn't recommend them highly enough
Mrs · 7 June 2019
Agent replied · 17 June 2024
Hi Mrs Cail.Thank you for your positive review and 5 stars ref our Bishop Auckland Office. Sam and his team will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBrilliant
Becky was amazing. Really helpful thank you!!
Sophie · 7 June 2019
Agent replied · 17 June 2024
Hi Sophie.Thank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotPhil Turnbull
I would like to thank all the staff at the bishop auckland branch of Robinson's ( Lynne, Jamie-Lee, Allyson and Zoe) for the friendly professional way they handled the sale of my mother's home. Many thank's
Phil · 29 January 2023
Agent replied · 17 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWe have nothing but good things to say…
We have nothing but good things to say about Robinsons Stockton. We have previously and are dealing with them now both with buying and rentals and the team there all give excellent service at all times. We would highly recommend them to anyone and we do whenever we can. keith and lis whitaker
Mr · 27 February 2020
Agent replied · 17 June 2024
Hi Mr and Mrs Whitaker,This is a great review so thank you so much. The team at Stockton will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFrom start to finish
From start to finish, we were kept informed. At the viewings, we were given lots of time to look at the property. All communication was carried in a friendly way.We can only recommend Robinsons for being open and honest And very helpful.
Denis · 28 May 2022
Agent replied · 17 June 2024
Thank you for the lovely review of our Crook office. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWhat can I say 👍🏽
What can I say; just that Ryan,Sharon & Jade at the Sedgfield branch did a fantastic job on selling our property, it was quick,efficient and very professional. I knew I could completely trust their experience and knowledge and I would highly recommend them without hesitation!!Thanks again guys Mary Johnson
Mary · 25 February 2021
Agent replied · 17 June 2024
Hi MaryGreat review!! Thank you so much. All the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinson’s Sedgefield
Ryan, Sharon and Jade at the Sedgefield branch have been fabulous from start to finish. Very supportive and professional. They were fantastic with my parents when they moved to Sedgefield as well. Thanks so much to you all for everything!
Dianne · 29 July 2022
Agent replied · 17 June 2024
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotGreat service from Ryan and the team at Sedgefield
Brilliant service from Ryan, Sharon and Danni at the Sedgefield branch. We sold a property and the team were very professional,knowledgeable and friendly from start to finish, providing regular updates throughout the sale.... couldn't fault and would recommend
Tricia · 18 October 2022
Agent replied · 17 June 2024
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotVery professional service at all stages…
Very professional service at all stages from initial contact through to completion of sale. After using another local agent unsuccessfully prior to instructing Robinson’s was delighted that viewings arranged within days of instruction resulting in an offer. Regular updates on progress of sale were provided and ensured that transaction progressed smoothly to completion. Thank you
Mr · 8 November 2018
Agent replied · 17 June 2024
Hi Mr and Mrs SandersThis is a great review so thank you very much for your positive comments and 5 stars.We are always striving to improve our service so with a review like this we know we are getting there.i will personally pass on your good wishes to Debbie and her team at Hartlepool.Thanks again.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotWe used robinsons in the darlington…
We used robinsons in the darlington office to sell our property they were excellent and very help full always available to talk to you nothing was to much trouble all the staff are very friendly.Would recommend them to anyone and will be using them again
Dawn · 8 November 2021
Agent replied · 17 June 2024
Thank you so much for your review, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
★★★★★ 5/5
TrustpilotProperty sales
Just bought a property through Robinsons. Overall, a positive experience, thanks to people like Emily Smith and others at the Durham branch. Easy to talk to and always call you back when requested.
Parduman · 31 March 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotFantastic customer service from all the…
Fantastic customer service from all the staff at robinsons in hartlepool, especially nicola who made the sale of the house a happy experience in tough times. Fantastic professional work and I would reccomend robinsons to anyone either buying or selling a property. Great value for money and overall positive experience
Tracy · 11 October 2020
Agent replied · 17 June 2024
Hi TracyThank you so much for your positive review ref our Hartlepool Office. Nicola and all the team will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
We have rented through Robinsons for almost 11 years now and we are extremely happy with the level of service we have always received. The staff are very professional and always follow through on what they say they will do. I can confidantly recommend Robinsons to anyone wishing to rent a home.
Carl · 13 February 2020
Agent replied · 17 June 2024
Hi CarlGreat review!! Thank you for taking time to write such positive comments. It is much appreciated and i will pass on your comments to the staff at Durham.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service Girls pushed it through…
Great service Girls pushed it through when I was feeling frustrated . There tackle problems with great experience it helps immensely.
Barry · 1 February 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 1/5
TrustpilotInitial meeting was very positive
Initial meeting was very positive, however, the service deteriorated rapidly and I found that communication at best haphazard. For example my instructions regarding communication with me with multiple members of staff were either ignored or not shared resulting in lots of confusion and frustration and found this very stressful and negative.
Mrs · 12 April 2020
Agent replied · 17 June 2024
Hi Mrs Blenkhorn,Thank you for your review. We are obviously dissappointed with the 1 star you have given us. The notes on the file do suggest a good level of communication.Having looked into the property it seems that the majority of contact was requested and dealt with by your brother. Communication between parties and a high level of service remain a priority at Robinsons as we always look to improve the customer journey. We thank you very much for your comments and your custom and wish you and your family all the very best in the future.
★★★★★ 5/5
TrustpilotMy property has just sold through…
My property has just sold through Robinson’s of Bishop Auckland . The whole sale was hassle free with issues . Great service from Lynn, Allyson and Jamie Lee . Would recommend to anyone .
LEWIS · 18 December 2024
★★★★★ 5/5
TrustpilotRobinsons Spennymoor, Excellent Service
I have been with Robinsons Spennymoor for years. They have always managed my property resolving issues promptly and efficiently. Now I am coming to sell and they have been exceptional in the set up, providing me with any and all documentation I have required. Excellent service!
Ross · 19 June 2021
Agent replied · 17 June 2024
Hi RossGreat review!!Thank you so much. All the team at Spennymoor will be delighted. I shall thank them on your behalf.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
Despite having a slow house sale we have found that we were kept informed of any house viewings and feedback. We have been extremely happy with the service from Ryan, Sharon & Jade from the Sedgefield office and could highly recommend this branch of Robinsons.
Customer · 23 August 2021
Agent replied · 17 June 2024
Hi CustomerThank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service again from the Robinsons…
Great service again from the Robinsons Team at Middlesbrough. Very professional, good guidance and go out of their way to help. I needed a new tenant for a property Robinsons had everything sorted inc advertising, show arounds, applications, and a new tenant, within 2 weeks,. Excellent all round service.
EAI · 5 October 2020
Agent replied · 17 June 2024
Hi EAIThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBethany dealt with the letting I was…
Bethany dealt with the letting I was interested, everything went smoothly, and efficient and quick.I would recommend robinsons for sales & lettings!
R.hewitson · 18 December 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
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